Most USB features broken after 10.3 update. I can't even reload software.

Question

I just updated to 10.3.2.2226 (from 10.2.1) and now I can't restore my phone, which was wiped in the update process. I've tried both with the Blackberry link and Sachesi, it won't work in either. I've tried 2 different computers too.  But not just when trying to restore, I can't side load anything, I can't reload device software... anything other than use the flash drive feature, basically. It is always the same thing, both Blackberry Link and Sachesi. It starts like it is going to work, gets to the 0% loaded screen, then the phone reboots and it disconnects from the computer. I get the "Cannot change name" error when trying to restore, and just a disconnection error for everything else. I even tried to use an autoloader to downgrade back to 10.2.1. That doesn't work either, same thing, it connects to the phone, starts loading, then gives a "This software can't be used on this phone" error and reboots. I'm definitely getting the right autoloader, my phone is an STL100-3.   Without any of my contacts or Snap, the phone almost might as well be bricked for me. I don't know what to do. I'd gladly go back to 10.2 if that's what it takes, but I can't even do that.

Answer 1

Hi and Welcome to the Community!
So, the one thing you don't say you tried is to use AutoLoader to reload your current OS version. This actually is very important...with 10.3.2, you cannot fall back to 10.3.1 or earlier...you must stay on 10.3.2. This is due to the governmental requirement for a "kill switch", and this exists in 10.3.2 only and not prior versions, and falling back would put BB out of compliance with those regulations...so falling back to earlier is blocked.
So, I suggest you obtain an AutoLoader for your current OS version, and use that to cleanly reload the current OS onto your device. If it still doesn't work, try other 10.3.2 OS AutoLoaders...maybe there is something in the version you installed that is a problem.
Good luck and let us know!