Motion 1 (not on intel machine) so what now...

I'm an IMac virgin... well almost. I got my first IMac (intel based) about a month ago, not knowing that there was this great (G4,G5-intel) chasm. I bought Motion 1 only to find out after I loaded it that it doesn't work on my machine! I'm sure I'm not the only one who's done this. It seems, by what I've read so far, that there is no way to upgrade to a (WORKING VERSION) and that APPLE doesn't really care about it's customers. Am I right...
1. Do I sell Motion 1 to someone who can use it
2. Do i wait to see if Apple ever realizes that (maybe they should make an upgrade available)
3. Do i wait to see if Apple ever releases a stand alone version of MOTION that WILL run on my machine
4. Do I sell my IMac and go back to WINDOWS :-(

I'm accusing apple of not caring about their customers because they don't offer an upgrade for a product they know won't run on intel based machines and they offer no way to buy Motion2, as a stand alone. Yes I bought without "researching" as much as I, NOW know I have to with apple products. I'm use to seeing (minimal requirements) and I stupidly thought my intel based IMac met the (minimal requirements) as I think most PC users would. I now, know this is wrong thinking. So... I'm stuck with unuseable software and no way to upgrade or just buy motion 2, without having to buy the whole bundle.
Don't get me wrong, I like my mac I just get frustrated with this kind of thing and I just don't understand why apple doesn't sell motion 2 as a stand alone. If anyone at apple is listening! PLEASE make it avaliable as a stand alone, I can't afford the entire suite at this time.

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Will not accept my serial number what now?

it will not accept my serial number what now?

Operating system?
PSE version?
What happens when you enter your serial number? Any error messages?
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HT1212 Ipod locked and can not unlock it. Itunes not recognizing it either. What now?

Ipod locked and can not unlock it. Itunes not recognizing it either. What now?

If you're unable to do the Restore, go into Recovery Mode per the instructions here. Also, if you have IOS-7, read this.

I have not used Time Machine before, but now need to back up to my external hard drive. How do I do this?

Need to back up hard drive due to needed replacement. Time machine is available to back up to external hard drive. Not clear how to do this and then to restore once the hard drive is replaced.

I would not use Time Machine for this task. Rather I suggest you clone to the external drive. You can then boot from the external drive to restore your clone. First, purchase Carbon Copy Cloner.
Clone using Carbon Copy Cloner
1. Open Carbon Copy Cloner.
2. Select the Source volume from the left side dropdown menu.
3. Select the Destination volume from the right side dropdown menu.
4. Click on the Clone button.
5. When completed select Disk Center from the Window menu.
6. Click on the Recovery HD tab then select the backup drive from the list.
7. Click on the button labeled "Create a Recovery partition for this volume."
Destination means the external backup drive. Source means the internal startup drive.
You now have a fully bootable copy of your iMac's hard drive. When you receive your iMac back after the drive replacement you can boot it from this backup and use Carbon Copy Cloner to restore the backup from the external drive to the internal drive. The process is identical except you will switch the Source and Destination volumes - Source will be the external drive; Destination will be the internal drive.
Because the newly installed drive will most likely have OS X installed you can skip Steps 5-7. You can now continue to use your external backup drive by setting up scheduled backups with CCC. No need to use Time Machine.

Full restore from Time Machine fails what now!

Just upgraded to 10.8 and all was fine except on crucial pice of software that was supposed to work in 10.8 but didn't.
I tried to revert back to 10.6 via full restore but it failed. Now I just tried to restore from TM backup of the 10.8 restore point.
It fails too. All my HDs check out fine. What went wrong and how can I get back to working?

Melnibonean wrote:
When I try to run a full restore from Time Machine it comes up with an error saying the restore failed. No useful information like codes or reasons are given.
It's possible that as the HD was failing, it corrupted something in your installation of OSX, and that was backed-up, so when you restore it, you're restoring damaged items.
Try again, but pick an earlier backup, from before the problems started.
When you do, once it starts, select Window, then +Show Log+ and +Show All logs+ from the menubar. Watch the messages; if it fails again, note what it says. That will tell us, roughly, where it was, so we may be able to avoid it.
Currently I have 10.5.0 installed. I have to install 10.4, then upgrade, which is a very lengthy process.
Huh? Why would you install Tiger?
How should I proceed? Is there a way of repairing the backup?
Possibly, depending on what's wrong.
Instead of selecting +Restore System from Backup+ from the Utilities menu, select +Disk Utility+ and use it to do a +*Repair Disk+* on the backups (via your Leopard Install disc). Then quit DU and try +Restore System from Backups.+
I have no way of using the Migration feature since I only have the one Mac.
Yes, you do, if the backups are ok. You can use +Setup Assistant+ or +Migration Assistant+ from your backups (or a clone), not just another Mac. But they both only use the most recent backup, which may be damaged, so try the full restore first.

My iPhone 5 does not connest with my computer, what now?

My iPhone 5 was connected to my computer (Windows 7) when it was doing the latest IOS update. All of a sudden my computer shut down. I restarted it, but now there is a problem with my phone. It tells me to connect it to iTunes, but when I connect my phone with my computer, iTunes does not recognize it. It's like it is not connected. I can't do anything on the phone itself because it just shows me to connect it to iTunes, like I said. What do I do now? please help?
Thank you very much in advance,
Mathilde Antoine

Your phone is in Recovery Mode. Follow the directions here:
http://support.apple.com/kb/ht1808

No video memory. no memory acceleration for Intel HD graphics. what now?

I did a quick double buffering on my pc with a Intel HD graphics (integrated with CPU) and works fine but jumpy and flickering a little. I run a check on the BufferedStrategy, BufferCapability and ImageCapability (code below), and found that no video memory, image cannot be accelearated in any way and Java is using blitting to do the double buffering.
Is this normal for Intel HD graphics or my program is flawed anywhere?
import java.awt.*;
import java.awt.event.*;
import java.awt.image.*;
import javax.swing.*;
import java.util.*;
public class CapTest extends Canvas{
private GraphicsConfiguration gc=null;
private int img_width=0, img_height=0;
private ArrayList<String> sb=null;
public CapTest(int w, int h){
this.img_width=w;
this.img_height=h;
// fixed size of drawing canvas
setPreferredSize(new Dimension(w,h));
setMaximumSize(new Dimension(w,h));
setMinimumSize(new Dimension(w,h));
// create String array
sb=new ArrayList<String>(20);
@Override
public void paint(Graphics g){
g.setColor(Color.black);
g.fillRect(0,0,getWidth(),getHeight());// fillRect(x,y,width,height)
g.setColor(Color.yellow);
int x=4,y=12;
for (int c=0; c<sb.size(); c++){
     g.drawString(sb.get(c),x,y);
     y+=16;
@Override
public void update(Graphics g){
paint(g);
private void start(){
int number;
boolean b;
// create buffers for this Canvas object
createBufferStrategy(2);
// create informational objects
GraphicsEnvironment ge=GraphicsEnvironment.getLocalGraphicsEnvironment();
GraphicsDevice gd=ge.getDefaultScreenDevice();
GraphicsConfiguration gc=gd.getDefaultConfiguration();
BufferCapabilities bc=gc.getBufferCapabilities();
ImageCapabilities fbc=bc.getFrontBufferCapabilities();
ImageCapabilities bbc=bc.getBackBufferCapabilities();
// create report
sb.add("Device default information:");
sb.add("");
sb.add("From GraphicsDevice==>");
sb.add(String.format("Device ID: %s",gd.getIDstring()));
number=gd.getAvailableAcceleratedMemory();
if (number<=0)
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else
     sb.add(String.format("Available accelerated memory: %d bytes", number));
sb.add("");
sb.add("BufferCapabilities==>");
sb.add("Full screen mode required: "+bc.isFullScreenRequired());
sb.add("Multiple Buffers available: "+bc.isMultiBufferAvailable());
b=bc.isPageFlipping();
sb.add("Use Page flipping: "+b);
if (b)
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else
     sb.add("FlipContents: BLIT");
sb.add("");
sb.add("ImageCapabilities==>");
sb.add("Front buffer accelerated: "+fbc.isAccelerated());
sb.add("Front buffer can lose surface: "+fbc.isTrueVolatile());
sb.add("Back buffer accelerated: "+bbc.isAccelerated());
sb.add("Back buffer can lose surface: "+bbc.isTrueVolatile());
// show the report
repaint();
public void showNow(int w, int h){
JFrame jf=new JFrame("Hardware Capabilities Test");
if ((w==this.img_width) && (h==this.img_height)){
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jf.add(this);
// set up default window close action.
jf.addWindowListener(new WindowAdapter(){
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          sb=null;
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jf.pack();
jf.setVisible(true);
// set up reporting environment.
this.gc=jf.getGraphicsConfiguration();
start();
public static void main(String[] args) {
javax.swing.SwingUtilities.invokeLater(
     new Runnable(){
          public void run(){
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}Without video memory, how do I create smooth animation? My pc is a Xeon 3.0 Ghz computer with 4GB memory.

leoku wrote:
Is this normal for Intel HD graphicsDepends on the chipset, most of them are "not so good". Heck the JDK is built to disable hardware acceleration entirely for most older chipsets.
If you're looking to discuss this matter I would advise you to take it to java-gaming.org; people there deal with this stuff on a daily basis.

Latest update of SwagBucks has hijacked my Open New Tab and uninstalling does not fix... so what now?

The latest auto update of SwagBucks now locks the Open New Tab page into swagbucks.com.
I've lost my TILES page.
My HOME page is still correctly set and regardless of what that is, the Open New Tab page always goes to SwagBucks.com.
I've removed everything I can find that is SwagBucks, including add-ons/extensions.
Since that update, there is NO LONGER the usual/stated "cogwheel" for the TILES to turn them back on/set their level of function (classic, enhanced, etc.).
I use Windows 7 and the latest Firefox Browser, 35.0.1.

Install this - https://addons.mozilla.org/en-US/firefox/addon/searchreset/
It will reset the new tab page, among other things, and then disappear once it has done its work.

TA38633 The advice did not work... What now?!

I went to restore my iTouch 4, and I got the error code 1601. I followed these directions, downloaded and reinstalled iTunes only to get the same message. Please help!

Error 1604
This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
Restore and wait for the error.
When prompted, click OK.
Close and reopen iTunes while the device remains connected.
The device should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
Error 1600, 1601, 1602
Follow the steps listed above for Error 1604. This error may also be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
Did you also follow the 1604 error instrucgtions:
Error 1604
This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
Restore and wait for the error.
When prompted, click OK.
Close and reopen iTunes while the device remains connected.
The device should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
Error 1600, 1601, 1602
Follow the steps listed above for Error 1604. This error may also be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
Did you also do the error 1604 instructions?

Now my MS Office doesn't work because powerpc applications are not supported by Lion. what now?

Does this mean that I have to purchase a new version of MS Office that is supported by Mac chipset? Wish I'd known that before purchasing Lion. Is there a way to work around this?

There are already plenty of threads on this subject. Just search PowerPC or Rosetta and Lion.
Yes, you have to upgrade the nearly decade-old software.
No, there isn't a workaround, although there are alternatives to Office.

A PPC Motion user tries out the Intel machines

Hi Guys,
Ive been seriously thinking about the intel,octo,3.0 Ghz machne as an upgrade to my current config of two PPC G5-quad, 16 gigs of ram-X1900, bla, bla, bla.
Recently I had a chance to work on 2 of those Intel machines... extensively. After several days of beating those things to death and running M3 thru the ringers this is what i came up with.
Stability:
I find that the PPC quad was far more stable than the intels running M3, In fact I found constant stalls,, crashes, and tons of little bugs depending on what your doing.
Real time playback.
Realtime playback kicked *** until I through a few layers of text at them. One project had over 90 layers w/ behaviors and stuff. and that really killed it.. actually that would kill most.
The intel machines ran cooler, and when it came to compressing tons of content it was awesome!
However, After nearly two days of trouble shooting machines, crashes, command delays and that kind of thing I was forced to take my work home to work on the PPC machines which yield a more constant, far less frustrating effortless workflow. Quick example: What took me nearly six hours to try and complete, took 4 hours delivered to client. because of the stability.
So, as bad as I want a few new Octo's stuffed with everything you can put in the thing... I think Im gonna wait for the next round of desktops. Maybe by then the marriage of software and hardware will actually meet somewhere in the middle for a less frustrating experience.
Nava

If it works......it works! There's no need to do spending where not necessary... I wish somebody told me that when I was attending art school... -_-

"This virtual machine is configured for 64-bit guest operating systems. However, 64-bit operation is not possible. This host does not support Intel VT-x"

Hi, I have installed vmware 5.5 hypervisor on hp G8 microserver. I have created one vm as windows 2008 R2. I have also install vmware workstation 11 on this vm. In this workstation when I tried to run vmware 5.5 hypervisor I come across "This virtual machine is configured for 64-bit guest operating systems. However, 64-bit operation is not possible. This host does not support Intel VT-x" this statement. Which shows that the host machine does not support virtualization and for that you need to go in Bios and enable it but in present case as host machine is also a vm and you would not find much detail of Bios when you log into the Bios therefore, I am pretty much stuck here. I don't see any information in relation to this. Now my question is:
1. Can we run ESXi inside a vm which is already sitting on ESXi?

I moved the discussion from VMware Workstation to Nested Virtualization which contains several hints on what's possible and what needs to be configured to make things work.
André

HT1338 I had the geek squad from bestbuy supposedly install iphoto 11 on my mac but it is not there and when i try to download it it say the app has been download by another user on this machine. What do i need to do get get this app on my system?

I had the geek squad from bestbuy supposedly install iphoto 11 on my mac but it is not there and when i try to download it it say the app has been download by another user on this machine. What do i need to do get get this app on my system? If they could not do it right the first time I do not have much faith in their advice.

Assuming you've done a system wide search for it including the Applications folder and it's not there......
I think you will need to address this with them - did you pay them for the application? Or was your purchase price to include it? And the question(s) to ask them:
If the app store states that it has been downloaded, ask them where it is and which Apple ID they used. (the store keeps track of Apple IDs and machine IDs on everything you download).
I have absolutely no faith in their advice; however, in this case, it's not so much technical advice, but an answer to your questions: you paid for something and it appears not to be there.

HT3275 TIME MACHINE GONE... EARLIER, OTHER OS APPS NOT THERE, DAMAGED MAC from what??

MAC: OS 10.5.8, LEOPARD, Purchased in November, 2008. One year later, MAJOR ISSUE OCCURRED! SEE FOLLOWING DETAILED DESCRIPTION.
MAJOR QUESTIONS ARE AT THE BOTTOM! (Included volumes of information, as without it, I don't think anyone could even begin to help me. APPLE COULDN'T AFTER ~2 YEARS!)
"Damaged" Mac, (from what?) OS Apps gone, NOW Time Machine GONE, can't save info fr Mac to Re-Load OS. TRIED the page on how to repair/fix to no avail. I bought my Mac in November of 2008 & paid for Apple Care for 3 years & paid for 1 year of classes. About 1 year after purchase, & nearly one year of classes, I had NOT been told to trash my downloads, but had been told that I would NEVER lose anything, to not be afraid to try things. However, after checking at least 6 times to make sure that the things that I had SAVED, did not go away when "trashed" from downloads, I set my Mac to send all downloads to trash, believing, based on my testing & what I had been told by APPLE, that IF pics, pages, documents, folders, albums, etc had been SAVED, that when sending the same downloads to trash, I would NOT lose any of them. And that they would remain in folders & albums & such.
I walked away from my Mac as I had many downloads, but had happened to leave my iPhoto open & when I passed by I saw that nearly ALL my pics were being DELETED TO TRASH!!! It was the middle of the night, so there was no one to help me. The only option that I had was to BRING BACK ALL 8,000+ FILES TO MY DESKTOP, WHICH of course, STOPPED MY MAC from FUNCTIONING.
I called Apple Care when the next day & they set me up for an hour appointment with the "GENIUSES", who only take 15 minute appointments.. The "GENIUS" was rude... Said, “I have already spent 10 minutes on you!” "What do you want me to do?" I said, "I want all my folders, pics, documents back... AND I want to know what happened?? As I checked 6X to make sure this would NOT happen."
He took my Mac to the back & PUT ALL THE FILES IN ONE FOLDER, AS IF THAT WOULD HELP ME. NO ONE HAD ANY IDEA AS TO WHAT I COULD DO or WHAT HAD HAPPENED, BUT TO DEAL WITH EACH FILE INDIVIDUALLY & PUT IN FOLDERS OR ALBUMS OR WHATEVER. (And YES, I AM YELLING... not at you people, but at APPLE & THE **** I HAVE GONE THROUGH THE PAST NEARLY 3 YEARS!)
They "didn't know" & said that "you must have done something wrong"... "WHAT"???, I asked repeatedly & got the same answer, "I don't know, you must have done something wrong" THEY ARE THE GENIUSES! SURELY ONE OF THEM COULD FIGURE OUT WHAT WENT WRONG??? I was toward the end of my classes & was desperately seeking help for this "mess", instead of learning more about Macs... & that was a total waste of time. I NO LONGER HAD FOLDERS, ALBUMS OR ANYTHING BUT >8,000+ SINGLE FILES TO DEAL WITH MYSELF!!
I spent months & many hours over the next 2 years talking with Apple Care on the phone to NO AVAIL. I would get the "newbies", even when I asked for the "supervisors" or the "specialists" because they were inundated with calls & would transfer to agents who knew only the very basics & after 45-60 minutes, they would tell me that I needed to talk with a "specialist". DUH!!
Toward the latter months, they finally decided that I needed to talk with several "SPECIALISTS" for whom I would have to call & then they would call me back. For a while, they were good about that, not that anything was resolved, then all of a sudden, NO CALLS BACK FROM TWO OF THEM... nothing more was being done for me even though I was still under APPLE CARE!
NO ONE ELSE FROM APPLE could ever tell me just what might have happened, UNTIL MAYBE TOWARD THE END OF MY COVERAGE, BUT THEN they were NOT SURE & the damage had been done for nearly 2 years & I was within 2 months of the end of my contract when I had to have bilateral eye surgery, so I was no longer able to SEE to even deal with Apple Care.
A few weeks back, I thought I would try MacKeeper for a trial... & after getting the "free scan & PARTIAL fix", I "online chatted" with an agent & found that if you ask, you can get a 14 day "Free Trial" that actually clears up everything! So, I went for that. (You have to ask for it, btw!!)
It 'appeared' that MacKeeper was scanning & fixing. I had asked how often one should do this... every 2 -3 weeks... well, that would have meant that my 14 days would have been a moot point, so I tried it on a daily basis for 3 days & it always had "issues" & said it fixed them, but somewhere I found that IT HAD DONE NOTHING!!!
So, I "online chatted" again with a very "knowledgeable guy" who asked if he could take over remotely to check my system to see why MacKeeper was NOT working for me. (I still don't know why it 'appeared' to be working?? And could never get an answer to that one.) Anyway, he took over remotely & "whizzed" through all sorts of stuff & then told me that my MAC WAS DAMAGED!! I asked "as in what?" As in, Launch Agents were missing, for example. I had told the 'Geniuses' when I had my "issue" in December of 2009, that it looked like some of Garage Band, (which I had never used) had disappeared & that it seemed that some of the OS had been deleted along with my files, but they ignored that!
IT TOOK SOMEONE FROM MACKEEPER TO FIND THAT OS APPS WERE MISSING AFTER DEALING WITH APPLE GENIUSES & SPECIALISTS FOR ~2 YEARS WHO HAD NOT A CLUE AS TO WHAT WAS WRONG OR HOW TO FIX IT!!! .......... (WHAT IS WRONG WITH THIS PICTURE????)
Apple-->NO HELP >2.5 yrs...... >3 years paying Apple-->natta. MacKeeper found missing OS Apps in ONE REMOTE VISIT!!!.
THE MACKEEPER GUY SAID THAT I NEEDED TO RE-INSTALL MY OS! To call APPLE... When I told him how I had paid for help & the hours & months of phone calls & frustration with my MAC, he gave me their site to help me to Re-install my OS, but this was a ONE time deal via the internet with only the "trial version". I am past the date... but justifiably so. I, again, "online chatted" with THREE PEOPLE AT THE SAME TIME, who didn't want to help me & who left me hanging for 30 minutes & never came back... grrrrrrrr.
BUT I CANNOT RE-INSTALL MY OS w/out backup with TIME MACHINE, WHICH IS NOT WORKING NOW,......NOT ON MY MAC ANY LONGER!!! [Why??? I have NO idea!!!]
I know that I need to be sure that ALL THAT IS ON MY MAC IS DOWNLOADED TO AN EXTERNAL HARD DRIVE TO SAVE, AS WHEN I RE-INSTALL MY OS, IT WILL CLEAR MY MAC & I WILL START ALL OVER AS I DID WHEN I FIRST GOT THE MAC, SO, I HAD BEEN BACKING UP WITH MY TIME MACHINE.... (OR SO I THOUGHT???), BUT DISCOVERED YESTERDAY, THAT MY TIME MACHINE WAS NO LONGER FUNCTIONING... ONLY "READING?" & NEEDED TO BE RE-DOWNLOADED, as well, which means that what I have on my external HD, (Western Digital MYBOOK) will still be there, but that the RE-INSTALLED TIME MACHINE WILL DOWNLOAD EVERYTHING AGAIN, NOT JUST FROM THE LAST TIME IT WORKED.
I called Western Digital tonight to SEE IF my MYBOOK(s) were working properly. He said that they should come up on my desktop, but they rarely ever have, but for a few moments last night & once tonight. I went to the site that tells one how to "fix" TIME MACHINE PROBLEMS, but had already been there & nothing there worked.
He suggested that I go on an APPLE SUPPORT COMMUNITY FOR YOUR HELP & so I am.
SO, HERE ARE MY MAIN QUESTIONS/PROBLEMS/ISSUES:
     *HOW DO I FIND OUT JUST WHAT OS FUNCTIONS ARE MISSING?
     *WHAT CAN I DO TO GET THEM BACK BESIDES RE-INSTALLING MY OS WITH MY DISKS?
     *IF I AM UNABLE TO BACK UP WHAT IS ON MY MAC ONTO MY EXTERNAL HD, THEN WHAT CAN I DO? I DO NOT WANT TO LOSE ANY OF MY PICS, DOCUMENTS, CREATIVE WRITING, IMPORTANT INFO?
    *I AM ON DISABILITY & HAVE NO MONEY TO HIRE A MAC SPECIALIST... (& AFTER MY DEALINGS WITH APPLE'S SPECIALISTS, I AM NOT VERY OPTIMISTIC ABOUT THAT ANYWAY!) Besides, my MAC is ~4 years old, the clicker on the mouse pad has not worked in ages, it has not enough memory...
     *HOW CAN I TELL WHAT IS "SAVED" ON MY EXTERNAL HD (MYBOOK), IF WE CANNOT ACCESS IT? (I CAN HEAR IT RUN & FEEL IT RUN, BUT AFTER TRYING TO "CLEAR" IT, IT IS THE TIME MACHINE ISSUE THAT IT KEEPS SAYING IS THE PROBLEM.
   (I AM BETTING THAT THERE ARE MANY MORE OS FUNCTIONS THAT ARE MISSING, AS I HAVE BEEN CURSING THIS MAC ALMOST SINCE I GOT IT.)
     AFTER I AM "ONLINE" FOR A WHILE, THE "SPINNING BALL OF DEATH" GOES ON & ON & SAFARI MAY JUST CLOSE DOWN... & IT IS NOT JUST SAFARI, THAT JUST HAPPENS TO BE THE ONE THAT I USE THE MOST!
NOTE: *RECENTLY HAVING PROBLEMS SUCH THAT OFTEN WHEN I HIT /.... IT GOES TO SOME OTHER PART OF THE PAGE or deletes the whole thing!
           *ALSO, I OFTEN LOOK UP & WHAT I HAVE TYPED HAS TOTALLY DISAPPEARED AS JUST HAPPENED HERE... OMG
           *MAY FIND A FEW WORDS IN ANOTHER PARAGRAPH!.... (WHAT IS GOING ON??)
[PLEASE DON'T BE ANGRY WITH ME FOR ALL THE CAPS, AS IT IS THE ONLY WAY THAT I KNOW TO REALLY EMPHASIZE THE SERIOUS STUFF & AS I OFTEN SAY IN FACEBOOK, "YES, I AM YELLING", but it is at APPLE & my Frustration over the past 3 years!]
Thank any & all of you for any help that you can give. Please be VERY SPECIFIC, as I don't "cookbook" so well.
ONE MORE THING:
CAN ANYONE TELL ME IF ANY OF THESE ISSUES COULD HAVE BEEN CAUSED BY A LIGHTENING STRIKE, WHICH FRIED ALL OF MY TV & INTERNET COMPONENTS?? (If so, my insurance will buy me a new Mac, which would be awesome!)... May need to post this as another question, but am “fried” right now & thought I would just add this. [Most say that because these are “software issues” that ‘NO’, lightening could not have been the culprit or even part of all that is additionally going on, that it would have to be a “hardware issue”. If any of you REALLY SAVVY MAC FOLKS CAN TELL ME DIFFERENTLY & HOW TO PROVE IT, THAT WOULD BE AWESOME! As you can see, I desperately need a new Mac.
PEACE!

Oh, My! I am so confused & scared. Haven't acted on this or anything else in my life. I am nearly paralyzed with all the issues going on in my life. If ONLY I could GET MY MAC BACK TO PROPER FUNCTIONING. I had issues before the MacKeeper, & lightening strike in March which "fried" all of my components, except this "bloody" Mac, but the problems keep piling on.
Help me, please, someone. I know that you are trying, BDAqua, but I just don't understand?
Yes, that is the window.. says do not open use MacKeeper Downloader, but then shows the "UNINSTALLING MACKEEPER" WEBSITE, which IS MacKeeper's... I don't even know how to do the "Quote Previous Message" for philastokes site, only YOURS & that is NOT what I need.
What is SW???? Calls for Driver 9 For Time Machine, but I think that is related to Time Capsule, which I don't have.
NOTE: SOMEWHERE HERE I SAW SOMETHING ABOUT "LAUNCH AGENTS"... THAT IS ONE OF THE OS PARTS THAT IS MISSING PER MacKeeper... & who knows how many others? Clearly, something has happened to my TIME MACHINE & MY EXTERNAL HD, (MyBook). MacKeeper said that my system was damaged, e.g. "LAUNCH AGENTS" & THAT I NEEDED TO RE-INSTALL MY OPERATING SYSTEM, but without having a FUNCTIONAL BACK UP, I WILL LOSE EVERYTHING.
WESTERN DIGITAL, [MyBook External HD which I used for Time Machine Back up Storage] COULD NOT HELP ME UNTIL I GOT MY "DAMAGES" FIXED & of course MACKEEPER SAID TO CONTACT APPLE OR THEIR "GEEK ON DEMAND" VIA EMAIL, which I have not!
ALL ATTEMPTS AT "FIRST AIDS" FAILED OR WERE NOT AVAILABLE!
What you, BDAqua sent me, I did, but no change... Your "procedure", not the websites.
It is hard to tell from the Philastokes writing what is to BE used & what NOT to use???
Under:
SEP 21
Posted by philastokes
MacKeeper – also known as 911 Bundle‘ in the App store — yes, you’ve seen the ads all over the internet, pop ups on your favourite webpages, it seems to be everywhere.
Many people that download and use MacKeeper experience severe problems as a result. My advice regarding this program is:
***DO NOT USE IT!***
It is extremely dangerous, particularly its Fast CleanUp option. If you are in any doubt, have a read through some of the several hundred comments below this post. If you have already installed MacKeeper and wish to remove it, read on.
IS THIS THE EXAMPLE OF WHAT NOT TO USE??? ONLY SHOWING US WHAT NOT TO USE???
Then he states this:
Uninstalling MacKeeper 2012
If you have used MacKeeper to encrypt any data, unencrypt it now. If you remove MacKeeper without unencrypting your data first, you will not be able to access it later. This only applies to data encrypted with MacKeeper, and not data encrypted using Mac OS built-in encryption services or using any other program.
Once that is done, you can follow MacKeeper’s uninstall instructions here:
http://help.mackeeper.zeobit.com/Manual/GettingStarted/UninstallingMacKeeper.htm l
These instructions promise that they will remove all MacKeeper’s associated files (see the note ‘Important’ at the bottom of their page). However, you may wish to do Step 4 in the procedure below for earlier versions of MacKeeper to check MacKeeper does not have access to your Keychain.
IS ABOVE WHAT NOT TO USE???_________________
Mine is NOT an earlier version of MacKeeper. I installed in 2012, so it is not clear... but I am guessing that that is what he meant?? Then I read on, & am not sure about a lot of things.
I have NO IDEA whether I have encrypted anything via MacKeeper. I don't even know what encrypting is or whether MacKeeper DID THAT WITHOUT MY KNOWLEDGE??
Uninstalling earlier versions of MacKeeper
If you have a version of MacKeeper earlier than MacKeeper 2012 you should follow the procedure below. You may not find ALL of the following, but any you do find should be removed.
Preparation:
i. Again, a warning: if you have used MacKeeper’s encryption feature, be sure to unencrypt before you uninstall MacKeeper.
Time Machine
ii. If you use Time Machine, leave it connected and do the Time Machine Step (TM step) where indicated. Instructions for the TM step are given in the box in step 1 below.
Clones
iii. If you use a clone without archiving, disconnect the clone and run the procedure below on your internal disk. When it is complete and you have verified everything is OK, connect your clone and wipe the partition using Disk Utility. Then make a new clone.
iv. If you use a clone with archiving, reboot into your clone now and run the procedure below on the clone first. Then shutdown you computer, disconnect the clone from the system and reboot into your internal drive. Run the entire procedure again on your internal drive.
v. If you have anything in the Trash, empty it now before you start.
My Time Machine says "IT IS NOT CONFIGURED", "BROWSE OTHER TIME MACHINE DISKS... (There are none there, only empty window.) & "OPEN TIME MACHINE PREFERENCES". WHEN I TURN IT ON, A BLANK WINDOW OPENS UP WITH ONLY ONE OPTION, "TURN YOUR TIME CAPSULE ON".
I DON'T HAVE THE TIME MACHINE CAPSULE!So, what do I do here?___________
I DO have TIME MACHINE IN THE UPPER BAR & THE ICON IN MY DOCK.
I don't know what a "clone" is... sort of, (thought it was an "alias/copy", but am probably wrong?? I have no idea whether it is being used or not?? There may be tons of clones on my Mac, or are they "aliases" from the original issue ~3 years ago. NONE that I intentionally put in!
How do I know if I am "archiving" and/or how do I disconnect the clone... "to run the procedure below" on my internal disk?
Then How Do I Connect My Clone, (when I don't even know what it is?) and wipe WHAT PARTITION? (I don't have access to my Time Machine or my EXTERNAL HD, (MyBook) where the Time Machine HAD been backing up my Mac. My MyBook won't even show up on my desktop.
WHAT IS THE CLONE? .... "IF I USE A CLONE WITHOUT ARCHIVING" VS. "IF I USE A CLONE WITH ARCHIVING".... I HAVE NO IDEA WHAT THIS MEANS???
I HAVE STUFF IN TRASH, BUT AM AFRAID TO DELETE IT... SO DO I BRING IT ALL BACK TO MY MAC? I have so many things brought back from trash.
The Uninstall Procedure:
Once you have prepared everything as above, you’re ready to start the uninstall procedure.
1. If MacKeeper is running, quit it. From the sidebar in any Finder window, choose your hard disk icon and go to your Library folder. Look in the Application Support folder for the folder inside it called ‘MacKeeper’:
/Library/Application Support/MacKeeper
Click on the folder once.
TM Step
If you are using Time Machine do the TM Step now.
Enter Time Machine via the TM icon on your menubar at the top of your screen.
Click the little gear/cog in the Finder window and choose ‘delete all backups of xxx file’.
Enter your Admin password to confirm the delete. Exit Time Machine and then…
If you don’t use TM or after you have completed the TM step, hold down the ‘command’ key and press the ‘delete’ key once to send the file to the trash.
HELP!!------>
I DO USE TIME MACHINE, BUT IT IS NOT WORKING NOW NOR IS THE EXTERNAL HDI CAN'T ENTER TIME MACHINE!
And in Finder, what is the "gear/cog"?? And what are the xxx files? Are they all MacKeeper files???
Why would one complete the TM step IF one doesn't USE TM or have access to it.
*****How do I get my TM back???? _____________
2. Still in Library, look for and trash any of these you find in the same way, remembering if you have Time Machine to do the TM step first in each case:
/Library/LaunchDaemons/com.zeobit.MacKeeper.AntiVirus
/Library/LaunchDaemons/com.zeobit.MacKeeper.plugin.AntiTheft.daemon
3. If you are using Lion, use the ‘Go’ menu in Finder’s menubar and hold down the ‘option’ key. Choose ‘Library’ from the menu (yes, this is a different Library folder from the one you were just in). If you are using Snow Leopard or Leopard, just click on the little ‘Home‘ icon in the Finder sidebar and navigate to the Library. Then trash any and all of these that you find, remembering to do the TM step (if applicable) first in each case:
Home/Library/Caches/com.zeobit.MacKeeper
Home/Library/Caches/com.zeobit.MacKeeper.Helper
Home/Library/LaunchAgents/com.zeobit.MacKeeper.Helper
Home/Library/LaunchAgents/com.zeobit.MacKeeper.plugin.Backup.agent
Home/Library/Preferences/com.zeobit.MacKeeper.plist
Home/Library/Preferences/com.zeobit.MacKeeper.Helper.plist
Be careful not to delete the wrong files: only those that have got the words ‘zeobit’, ‘MacKeeper’, ’911′ or ’911bundle’ should be trashed.
Since MY TM is not functioning properly, what do I do? I am so lost?
4. Go to Applications > Utilities > Keychain Access.app and double click on it. Notice the padlock in the window is up there on the left, rather than down the bottom. Click on it and enter your admin password. Now go through all the items in the ‘Keychains‘ list (such as Login, System, Root) with ‘All items’ selected in the ‘Category’ list. Anything you find related to ‘MacKeeper’ or ‘zeobit’, click on it, then choose Edit > Delete from the menu.
(Thanks to Al for also mentioning this point in the Comments below! ).
5. Open the Activity Monitor utility (Applications>Utilities>Activity Monitor.app), make sure ‘All Processes’ is showing in the drop down menu just over on the right of the dialogue box, then scroll down the list and see if any processes called ‘MacKeeper’, ‘zeobit’ or ’911 bundle’ are still running. Older versions of MacKeeper may have a ‘WINE’ process running, so also look for ‘wine’. Anything you find, click on it and hit ‘Quit Process’ (top left).
6. Go to your Applications folder from a Finder window and select MacKeeper (if you have Time Machine, do the TM step now). Then, hold down ‘command’ and press ‘delete’ once. If you assigned MacKeeper to be pinned in the Dock, be sure to also drag the icon off the Dock and release it anywhere over the desktop. It will, satisfyingly, disappear in the ‘poof’ of a cloud.
Time Machine issue for me again!!
7. When you’re done filling up your trash can with all this junk, click on the Finder> Empty Trash.
8. Go to
 > System Preferences > Users & Groups (or ‘Accounts’ for Snow L) | Login Items
If you see anything to do with MacKeeper in the list of items there, highlight it, then click the little minus ‘-’ button near the bottom of the list.
9. Restart your Mac. Everything should be back to normal, but check the Activity Monitor one last time to be sure.
10. After restart, be sure to fix your system permissions. If you encounter any problems that you did not have before, fix the ACLs too.
**If you are running a clone, remember to follow the instructions given above under “Preparation: Clones”.**
Supplementary: If you have a problem with MacKeeper pop-ups while using your browser, try clearing out the caches, like this:
In Safari menubar, choose ‘Safari > Reset Safari’. Make sure all the options are checked.
This will not only clear out your caches, but everything else stored by the browser. Don’t worry, it won’t affect your bookmarks, but it will reset your ‘top sites’ and history.
In Firefox menubar, choose ‘Tools > Clear Recent History…’ and choose ‘Everything’. Again, it’ll clear everything out but won’t delete your bookmarks.
Obviously, if you use any other browsers like Opera or something you’ll have to find the same options for those too.
Related Posts
block MacKeeper and other browser ads
NOTES
1. If you have any problems carrying out the steps, try starting your Mac up in Safe mode, and then running the procedure.
2. You can safely ignore any MacKeeper files that are in the Logs, BOM or Receipts folders.
3. If you have only downloaded the MacKeeper package but not ran the installer, you only need to send the .pkg file in your Downloads folder to the Trash. That’s it!
Acknowledgements
This post has been refined and improved over time thanks to suggestions and replies made in the Comments and on Apple Support Communities. Thanks especially to Al, Lyndon and Jack.
BDAqua, Is there any way for me to directly contact PhilStokes directly to have him read all that we have shared here, since he is the writer & obviously has had the experience & could possibly "Walk me through this" & answer some of my questions & asuage my fears??
Anything that YOU can do to continue to help is also greatly appreciated. I am doing nothing until I know what to do, with all the other issues that are going on, I just don't know what to do?? It is NOT simple as you can see!
BDAqua wrote:
As for the site that you gave me to Un-Install... are you sure? As that is MacKeeper/Zeobits' site! Andyou & everyone else said NOT to use their Un-Install???
OH Oh, if true something is redirecting your request, & guess what I think is doing it, or are you clicking on the zeobit kink on that page???
You should be seeing this...
Wonder why no one else is responding to my questions???
Feel free to start a new question, perhaps that'll work!?
Find that I am missing the "driver" for my external HD, & since it is so old, I can't find how to do it online.
You shouldn't need any SW to use the drive!???
BDAqua wrote:
As for the site that you gave me to Un-Install... are you sure? As that is MacKeeper/Zeobits' site! Andyou & everyone else said NOT to use their Un-Install???
OH Oh, if true something is redirecting your request, & guess what I think is doing it, or are you clicking on the zeobit kink on that page???
You should be seeing this...
Wonder why no one else is responding to my questions???
Feel free to start a new question, perhaps that'll work!?
Find that I am missing the "driver" for my external HD, & since it is so old, I can't find how to do it online.
You shouldn't need any SW to use the drive!???
BDAqua wrote:
As for the site that you gave me to Un-Install... are you sure? As that is MacKeeper/Zeobits' site! Andyou & everyone else said NOT to use their Un-Install???
OH Oh, if true something is redirecting your request, & guess what I think is doing it, or are you clicking on the zeobit kink on that page???
You should be seeing this...
Wonder why no one else is responding to my questions???
Feel free to start a new question, perhaps that'll work!?
Find that I am missing the "driver" for my external HD, & since it is so old, I can't find how to do it online.
You shouldn't need any SW to use the drive!???
BDAqua wrote:
As for the site that you gave me to Un-Install... are you sure? As that is MacKeeper/Zeobits' site! Andyou & everyone else said NOT to use their Un-Install???
OH Oh, if true something is redirecting your request, & guess what I think is doing it, or are you clicking on the zeobit kink on that page???
You should be seeing this...
Wonder why no one else is responding to my questions???
Feel free to start a new question, perhaps that'll work!?
Find that I am missing the "driver" for my external HD, & since it is so old, I can't find how to do it online.
You shouldn't need any SW to use the drive!???

When backing up on time machine is get " The back up disk image'/volume/data/eric balnchard's Macbook.sparbundle"could not be accessed (error-1). what does it mean? it's a new time machine

when backing up on time machine is get " The back up disk image'/volume/data/eric balnchard's Macbook.sparbundle"could not be accessed (error-1). what does it mean? it's a new time machine

Expect to see this error again due to a bug in Lion (and Mountain Lion).
See # C17 in Pondini's excellent support document below, or look over to the right of this web page under the heading of More Like This
http://pondini.org/TM/Troubleshooting.html

Motion 1 (not on intel machine) so what now...

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