Motion 5 graphics problem

Hi there,
I have a (random) problem with appearance of graphics in my Motion movie.
It looks like my (Illustrator) graphics disappear in 3D space, but I'm not using a camera nor a 3D space.
Z-values are all zero.
When I play around with the Z-value I can get the graphics visible, but when I re-open the Motion project the graphics are (partially) invisable...
I don't get it...
Anyone?
Thanks!!
Martin
See example: http://www.youtube.com/watch?v=Q-f9md0RXDk
I can also send you a part of the Motion 5 movie itself.
I'm using Motion 5 in Lion (but the 'bug' was also under OSX 10.6.8 in Motion 5)

Not to worry, it's a known bug. Installing the Mac OS X v10.6.7 Update Combo includes several bug fixes that may help.
It's ok to install the combo even though you are already running v10.6.7.
As long as the apps are running ok, you should be fine.

Similar Messages

Motion graphics display problem

Just finished a project with an opening and closing Motion (3) titles and a FCP movie in between. The movie looks ok but the Motion graphics are a little "liney' is this due to the way its been encoded?
What the best procedure in this circumstance insofar as I created the opening and closing titles in Motion then exported as a QT movie then placed in the FCP timeline. Do I have to convert or encode out of Motion in a certain way or format that will not affect the final movie project when I export from FCP into Compressor?
Thnaks

marc smith6 wrote:
I viewed on my home TV.
Yeah I converted to QT then placed in the timeline should I of done the .motn route is that where the problem is?
Thanks
Could be. But it also could be a number of other things. The design isn't one suited to your Home TV (btw is that a SD interlaced display). The hardware between your computer and the Home TV isn't up to the task. Some setting in Motion of FCP isn't set right.
One thing that I have always done (for years when interlaced was about the only thing people watch stuff on) is to apply a very slight blur (I'll use a gaussian .5 to 1 depending on the font and size). This will knock down some ringing on the edges.
o| TOnyTOny |o

Video on background layer is not showing up behind motion graphic.

Hello Premiere experts,
I'm using Premiere 6 on Windows machine and in the last few days I created a motion graphic that has an alpha channel for background transparency and it is placed on video track 2 and it works when I put a static image underneath it... that is, it shows the background image behind my motion graphic properly in the preview and the rendered video.
But now I've put in an AVI video file behind my motion graphic, and I've tried putting this AVI file on video track 1A and 1B and rendering my movie, but I'm only getting my moving motion graphic on a black background in the preview and the rendered movie... no video from my video track 1A nor 1B is showing up in the background of my motion graphic... but when I put a static image, like a JPEG or a PSD behind my motion graphic, that does show up in the preview and in the final rendered movie.
Shouldn't video be able to be seen behind a motion graphic?
Thanks for any help,
numetro

Hello again Bill,
My motion graphic creation has been successfull, like I said, when I place a static JPEG or PSD behind it... in that case, it shows my moving graphic and the still background image behind it, with successful transparency.
The motion graphic creation is chronicled in the thread that you posted some replies to at this link...
http://forums.adobe.com/thread/842405?tstart=0
The workflow is...
1) Import File: Bring in the graphic intended for motion - a PSD with a straight Alpha Channel for the graphic clip to be outlined for transparency... appears in the Project palette.
2) Move that PSD graphic from the Project palette to the Video 2 slot in the Timeline... click to active that graphic in the Timeline... shows "crawling ants" around perimeter.
3) Drag that graphic from the Video 2 slot in the Timeline palette to the Effects Control Palette... Motion Setup and Transparency Setup choices now appear in Effects Control palette for that graphic clip intended for motion.
4) Create motion path in Motion Settings dialog box, select "Alpha: Use Clip's" and save settings... click OK and close dialog box.
5) Select "Keytype: Alpha Channel" in Transparency Settings Dialog box... click OK and close dialog box.
6) Import File: Bring in the AVI video intended for the background of the motion graphic - an AVI file that plays properly in Windows Media Player and IrfanView that was converted from a created WMV file to AVI format... AVI video file appears in the Project palette.
7) Drag that AVI video clip to the Video 1A (or Video 1B) slot in the Timeline.
8) Save the Project.
9) Click enter for previewing and/or "Export Clip>Movie" to render movie.
10) I just get an AVI file exported from Premiere 6 that is my moving motion graphic on a black backgroundl... showing NO video background as intended.
As I said, when I'm using a still, static image as the background for my successful motion graphic, I get my motion graphic moving on the intended background... this is only a problem showing and rendering the motion graphic on top of the AVI video background.
PS: I found that I need to double log-in each time I come to this forum now... logging in first from the "Sign In" link at the top right corner of the forums page, then it says I'm logged in, but will not give me the reply and actions options... then I finally figured out after multiple tries that I now need to additionally click the "Login/Register" link near the top of the page on the left... this has changed in the last few day. I'm still not able to recieve email alerts of forum replies in spite of all three email alert pages being set to "YES" and "RECEIVE".
Careful examination of my information above should make my workflow and prior actions clear.
Thanks again,
numetro

Imac Intel Core Duo 20' For Motion Graphics?

Hi everyone,
Just seeing what people thought about the Imac Intel Cores for motion graphics based work. Basically I need to run the Adobe suite (After Effects, Photoshop, Illustrator and Final Cut Pro.) Also, down the track I will be wanting to put 3D Studio Max via boot Camp.
How many of you are using this machine for motion graphics? And, is it as fast and productive as you would like etc?
Cheers,
James

Depends on how intensive you plan on getting with the iMac. For the most part, it should run pretty well. When the Adobe products become universal they should fly. I currently run all the same software plus Maya on my iMac G5 2.1 GHZ w/o a problem, so they should run just as well on the intel (more so when all apps become universal). I actually plan on selling the G5 and picking up the intel version so I can run boot camp and 3D Max as as well.

Top Ten Things a Motion Graphics Artist should know...

As many of you regulars know, I'm writing a book on Motion. As well as the projects, this book has Interlude Essays - that is a couple of pages of writing on related motion graphics topics. For instance, one is "Where do I get my ideas?" another is "How to speed up Motion", etc...
I thought I'd include one on Things a Motion Graphics Artist should know. And I'm open to suggestions. Got any tips? What do YOU think a Motion Graphics Artist should know? Please contribute as many or as few as you like.
I can't credit you in the book, but I will thank you en masse...
While this thread is not strictly within the confines of the technical troubleshooting this forum exists to serve, I hope the Powers That Be don't pull it, because it could be an excellent resource for all who frequent this forum.
Many thanks,
Patrick

Yes - that reminds me of a quasi-questionable practice I sometimes employed as an editor of music videos that I and other editors called "The Velcro Dog".
It goes back to the fact that you never wanted to turn in a "perfect" edit on the first pass. In fact, I could count on one hand the number of times that I turned in an edit that the record label said "perfect, don't change a frame". Maybe it's human nature to justify their jobs, but inevitably, those in charge of approval would have to make some comment, request some change...
If your cut was perfect, often these changes would be for the worse, so sometimes it paid to add an obvious flaw to the edit that wasn't hard to change - thus the Velcro Dog, something bad that could be easily torn off. It might be as simple as a line that was out of sync - or maybe a shot where the lead singer had his hair in his mouth, or a story shot that was out of place. This gave those in charge something to focus on that you could fix without causing the cascading problems that more complex changes might require.
It was also something that you could change without problem if no one picked up on it.
But WOE to you if someone in the chain of Artist, Video Commissioner, Management, A&R, Marketing, etc... decided they actually liked your little velcro dog... Then you had to live with seeing it on TV like that.
Patrick

Graphics problem with mbp late 2008,nvidia geforce 8600m gt.any help?

Hi,have graphics problems with my MacBook Pro 17" Late 2008.Every 3-4 days the graphics are not ok and when i want to restart there is only the apple logo but not clear and the cursor seems to be double.Sory my english is not the best.Any help for this Problem?

Get your computer to an Apple Store Genius Bar ASAP to be tested for the problem described in this article:
http://support.apple.com/kb/TS2377

TouchSmart 600-1050 - Graphics Problem with MS Outlook

I have a TouchSmart 600-1050. When I open MS Outlook, and then open the Calendar in a separate window, the window opens as non-maximized and everything is fine. When I maximize the window (I start in Week view), the tasks below each day do not stretch to fit their now wider column. It's as if the graphics don't recalculate for that screen element. Once I am maximized and see the problem, I have to switch to another view (e.g. Month or Day) and back to Week and it will fix itself. Feels like a graphics problem, underpowered chipset or bug in driver (?).
This was not a problem on my HP Desktop I had before, and it is not a problem on my 3 year old Lenovo ThinkPad X60. All are running W7 and using Office 2007.
Any ideas? The graphics driver is up to date according to HP Update and Device Manager.
Thanks!

Thanks for your reply. I tried both of your suggestions and the issue occurred in both. I've never noticed the sub-content not maximizing properly in other apps, but haven't tested thoroughly.
Any other ideas would be greatly appreciated.
- Should I checked a different way to see if I have the latest drivers?
- Is there any way for me to upgrade my 600-1050 with the graphics card in the 600-1055? The 1050's "Mobile PCI Express Module" is open/available. Could I buy the nVidia GeForce GT 230 that comes with the 1055 and hook that up?
Only reason I suggest this is that the graphics seem sluggish to update at times.
Thanks.

How to view motion graphics from websites on iphone 4 ?

07/27/2013
Hello, can anyone provide information as to viewing motion graphics from websites on iphone4 ? -- when I view a website; I can see still pictures, words, numbers, colors ,etc... EXCEPT for the motion graphics. The motion graphics does not show-up at all from the websites on the iphone4. The websites that I am having prolems viewing are the ones that are animated (cartoon-ish) in motion.
Example: I can see an animated still picture of a man driving a car, but; I cannot see the animated motion graphics of the man actually turning the steering wheel, moving his head while looking in different directions while driving, the car wheels turning, etc... on the same website being viewed - the animated motion graphics will not show-up at all on the iphone4.
I would like to know if there is a mobile app from the apple archive, or any type of mobile software to install to be able to view the motion graphics and, if so; I would appreciate any feedback pertaining to this matter.
Thank You.

I actually purchased GoodReader because it is easy to transfer files without iTunes. I dislike the file sharing through iTunes. You can use a Mac or PC. Once I was in the app I clicked the "Wi-Fi" symbol which brings me to "WiFi-transfer." It will show this --
"WiFi status: ON
Use one of the following addresses exactly as you see them
1. IP-address: http://192.168.0.98:8080 <-- Local LAN address the iPhone is broadcasting on.
2. Bonjour-address http://Myname-iPhone.local:8080"
All you have to do is type one of those addresses into your browser. (Safari, etc.)
It will take you to a page that has iPhone Connection and a list of options. You can either create a new directory within the application or use an existing one to upload a text file. It's rather simple, you just select "Choose a file to upload" > Select your file > Press upload > Start the app and see your text/pdf/whatever file.
You can also connect to a server to download a text file, browse the web, or enter a url. I see it also has an ICloud folder which I'm not sure if it integrates with Apple's iCloud or not, I think it does. I'm not affliated with the app and I'm not saying you have to buy it, I'm just a happy user.
If you don't want to buy this app let me know I'll keep looking for a free or cheaper one for you if you want.

X230T - Major Windows 8 Graphics Problems

Hi all,
I own a X230 Tablet with the Intel HD4000 running Windows 8 Release Preview. I know it's still a beta but I was just wondering if anyone else has run into major graphics problems on Windows 8 Release Preview. I'm currently using the most up to date W8 64 bit Drivers from intel.
There is a huge amount of clipping, flickering and white backgrounds being shown as black. The apps I've noticed this in are OneNote MX (whenever pen input done), Windows Reader (All PDF white backgrounds are shown as black) and Internet Explorer 10 Metro (Tab previews have black bacgrounds). This is strange to me, though I've found at least one other X230T owner with identical problems.
Pictures, videos and descriptions can be found here: http://answers.microsoft.com/en-us/windows/forum/windows_8-winapps/intel-hd4000-onenote-mx-w8-reader...
Just wondering if Lenovo engineers are aware of this issue and if a fix exists/ is being worked upon. It's somehwat fustrating as it makes many core Windows 8 experiences unsuable (which was the point of buying a touch screen laptop).
Thanks
Solved!
Go to Solution.

welcome to the community.
how do the intel beta drivers you're running compare to the beta lenovo drivers available in the matrix here:
http://support.lenovo.com/en_US/downloads/detail.page?DocID=HT072084
actual video driver here:
http://support.lenovo.com/en_US/downloads/detail.page?&DocID=DS030728
posted 2 days ago.
cheers.
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W7/64-bit on W500 - Switchable Graphics problem

Hi,
Did a clean install Windows 7 Ultimate (64-bit) on my Thinkpad W500 (4062-3CG).
Having problem with "ThinkPad Switchable Graphics Driver for Windows 7".
ATI driver won't load, so default Intel chipset is used with poor graphics as a result.
I have also tried "Windows 7 BETA Drivers and Utilities" with no luck.
Yesterday the graphics worked for a short period of time, that was after remoting my Thinkpad with RDP? very strange. But after reboot graphics was back to non functional again.
Any ideas?
TIA
Johan

Did you apply Lenovo driver packages in any specific order? Don't really understand what I missed?
My plan was to do a "clean" W7/64 install and after that run ThinkVantage System Update 4.0 for latest drivers.
In my case ThinkVantage System Update 4.0 could not start without Access Help for Windows 7 installed, that was the first dependency problem.
However, after that ThinkVantage System Update 4.0 run successfully and everything works fine but the ThinkPad Switchable Graphics Driver for Windows 7.
The ThinkVantage System Update 4.0 applied latest updates for everything including the BIOS. When I try to run BIOS update separately for getting around the graphics problem it says BIOS version is OK and no update needed.
Tried to disable Switchable Graphics in BIOS-setup using Discrete but that does not fix my problem?

Switchable Graphic Problem AMD & Windows 8.1- Solved

Follow the steps accurately
1. Open This Pc or My Computer and then go to Uninstall or change a program
2. As the list is displayed, you will see Intel Graphic Driver & AMD Catalyst install manager. You have to uninstall it both in express mode so that no other previous setting are available anymore.
3. First, uninstall Intel Graphics driver. If it asks for a restarting the pc than go for it.
4. As the list is displayed, you will see AMD Catalyst install manager, right click it and uninstall it in express mode. Uninstall all the AMD component. Restart your PC as it will ask you.
5. Go to This Pc or My Computer and then C Drive. Open Program Files & Program Files (x86) both of them if you are running 64-bit Os. In the search box write AMD and you will find some remaining files- delete them all.
6. Now you PC is free of previous drives and the remaining files. Although right click to Windows sign and go to Device Manager. You will see Display adapters and uninstall them both. This step is not necessary but just to be sure that your PC has no previously installed drivers.
7. Open your browser and download the latest Intel Graphics Driver for your PC. My driver was Win64_153322. Install it. If you install it correctly than you are half way through. Restart your PC if it requires.
8. Go to AMD web site and download the latest driver. To avoid complicacy best option is to download Autodetect. Because it will choose the best appropriate driver for your system. File name is amddriverdownloader.
9. Open the file amddriverdownloader and download the driver. Download will be completed and it will start automatically the installation. Install it in express mode. Restart your PC as it will ask you to do it.
10. Hopefully your driver problems will be solved. To check it go to device manager and see if the drivers are installed correctly. Turn on CCC and give it a try to play a game in High Performance. You will see the problem is solved.
This is how I solved my AMD graphics problem. I been suffering since I installed Windows 8.1 just after it was released and today 15 Jun 14 I solved the issue. I can play any game in High performance now.
If you think my opinion is helpful to you than Please share it.
Liyad Salem Mridu.
Please hit Kudos, if I help you!

hey , can u help me ? i am having the same problem

Graphic Problem in OS X Mavericks?

well, i upgraded my machbook pro 15' to OS X Mavericks and now have been encountering graphic problems.
This is the Do Not Disturb part in my notification center.
Any Solution?
Regards,

You could try booting into Safe Mode. If all seems fine in Safe Mode, restart normally and see if it helped.

24" iMac (1st Gen\White), Graphics Problem(s)

Hi, I will have had my iMac for two years on Thursday (Christmas present, in a way) and it is currently starting to exhibit some weird graphical problems, horizontal lines are appearing in various applications, at random times, but the weird thing is that they stay in that app when i move the window around and I can take snapshots of them. I posted some to my MobileMe Gallery: http://gallery.me.com/mam693#100105
I installed Leopard on an iPod and those lines even showed up on the install DVD as well as the clean iPod making me believe its a hardware issue.
Now, I have been reading that other people have had similar problems and have had to pay around $800 to get it fixed, if anyone could confirm, I would greatly appreciate it. Or if anyone has any other suggestions they would be gladly appreciated.
Thanks,
Matt

Hello,
This sounds like a video card issue but if you haven't done so, check the hard disk for errors.
To check the hard disk:
Open Disk Utility, in the Utilities folder in the Applications folder.
Insert your Mac OS X Install disc in your computer’s optical drive or an optical drive connected to your computer, and then restart your computer. When you hear the startup tone, hold down the C key until you see the progress indicator, which looks like a spinning gear.
Follow the onscreen instructions until the Menu Bar appears with the Utilities menu in it, choose Utilities > Disk Utility, click First Aid, and then click the Verify button. If DU reports errors, click Repair. When it's finished, from the Menu Bar, select Utilities/Startup Disk. In the Startup Disk window select MacintoshHD 10.x.x and click Restart.
If it were me, I'd back the system up and erase the drive just to make sure it isn't a hardware issue and not have to shell out $$$$$.
Reinstalling Mac OS X
Under some circumstances, you may need to reinstall Mac OS X. You can reinstall Mac OS X while keeping your files and user settings intact.
NOTE: To reinstall Mac OS X from another computer on your network, see this topic:
Using Remote Install Mac OS X
To reinstall Mac OS X:
Insert the Mac OS X Install DVD and double-click the Install Mac OS X icon.
Follow the onscreen instructions. In the pane where you select the destination disk, select your current Mac OS X disk (in most cases, it will be the only one available).
Click Options.
If you want to save your existing files, users, and network settings, select “Archive and Install,” and then select “Preserve Users and Network Settings.”
If you want to erase everything on your computer and reinstall Mac OS X, select “Erase and Install.” You can’t recover erased data.
Click Continue.
Click Customize to select which parts of Mac OS X you’d like to install, or click Install to perform a basic installation (recommended).
NOTE: If you selected “Erase and Install” in step 3, you may need to use the Applications Install DVD that came with your computer to reinstall your iLife applications (GarageBand, iPhoto, iMovie, iDVD, and iWeb). If you are prompted to use the Applications Install DVD, insert the Applications Install DVD, double-click the Install Bundled Software icon, and then follow the onscreen instructions.
If you purchased a standalone version of Mac OS X, these installation instructions are in a PDF file located on the Mac OS X Install DVD.
If you need to reinstall the version of Mac OS X that was on your computer when you purchased it, or if you need to restore all the software on your computer, including Apple software, third-party applications, and other printer drivers, review the instructions in the manual that came with your computer.
If you need to reinstall Mac OS X and you’ve been using Time Machine for backup, you can easily restore your applications, files, and user settings from your Time Machine backup disk after you’ve reinstalled Mac OS X.
Happy Holidays!!!
Carolyn
Message was edited by: Carolyn Samit

24'' iMac 2006 graphic problems

I have an old iMac which I am planning to give away for free. It is a 2006 24 '' iMac with 2,16 GHz IntelCore duo processor. It had originally 1 GB RAM, but has now 4 GB RAM installed .
The latest OS it had was iOS 10.7 Lion, and there were some graphic issues where parts of the screen was really odd.
I cleared the HD and did a clean install of iOS 10.7 Lion using the recovery HD partition, The installation proscess was uneventful, and with no graphic disturbances. But as soon as I started using the machine, there was again graphic problems. I also got som of the "You need to restart your computer...." messages.
I then again cleared the HD and did a clean install of iOS 10.6 Snow Leopard from a SL DVD. Again an uneventful installation, but the same graphic problems when using the machine.
I repeated the proscess and did a new clean install of iOS 10.7 Lion, this time from an installation USB stick I made some years ago. Same thing.
I then cleared the HD once again and did a clean install of iOS 10.5 Leopard from a DVD. This time I was really optimistic because everything looked so good. But after using the iMAc for some minutes, there are again graphic problems. It seems the problems are less with Leopard than the other iOS I have tried. SOme times the screen looks normal, sometimes there are horisontal stripes across the screen, and sometimes part of the screen is really disturbed.
During the installation proscess there are no graphic issues.
I have repaired permissons, reset PRAM and using Disk Utility to repair the HD shows nothing wrong.
Does anyone have any ideas what is wrong? Is it a hardware or a software problem? I do not want to use much money or much time on this, as this is really an iMac I do not use anymore.

It's not software. It's consistent with a graphic card/logic card problem.
I have an iMac, and I'd be obliged if you could satisfy my curiosity. What kind of computing have you done? Pretty routine web browsing and email? Gaming and video editing? Have the temps gone up very high at any time while using it? Did the problems happen after your latest upgrade? Have you tried downgrading the OS?
Thanks!

New iMac freezing, showing Graphics problems and Wifi Problems on 1st Day

My sister just received her new iMac - 20 inch - 500 GB drive.
I started seeing problems during the download of the FIRST software update from apple. There was a black box in the lower left corner of the software update window where it should have been grey (or metal).
On reboot, I also occasionally show weird flickering graphics in the lower right of the login screen.
My new iMac also frooze about 4 different times during the installtion of various updates during the first 4 hours of use. Mouse and keyboard would not work. Once it frooze at the login screen after clicking on the user name.
I also had wifi issues. After three hours of use, my STRONG wifi connection was lost. Moreover, I could not see any other wifi stations. (normally I would see 5 other wifi access points from my sister's neighbours). After reboot, the other wifi access points would appear including my sisters but I could NOT connect to my sister's wifi access point. It said I had an error. I checked the keychain and it showed the right key/password for my sister's wifi AP. I had to run Mac Network Diagnostics and reset wifi to get things working again.
It sounds like a sick iMac. I know others have experienced freezing. But given all these problems, should I ask for a new imac?
Rob
P.S. My sister got AppleCare as well. Maybe that was a good thing...

I had a long chat with Apple Support. It would appear that Apple's policy is not replace the computer unless it can be determined that it is a hardware problem (even though my problems started to appear right out of the box before I even had a chance to download any updates). According to the Apple product specialist, sometimes there are bad installs of the OS at the factory.
Apple wanted me to format the drive and reinstall the OS.
Fortunately, I did not have to reinstall the OS! I started to see graphics problems when I was asked to run the Disk Utilility off the Install DVD (so I could format the drive). So clearly there was a hardware problem.
In retrospect, I really wish there was an Apple Store nearby to buy Apple computers. I am sure the store manager would not ask me to go home and reinstall the OS etc and try again when the computer doesn't work properly out of the box.
Those who have Apple Stores nearby do not know how lucky they are!

YOSEMITE SLOW, GRAPHIC PROBLEM & MORE..

I have problem with everything in my mac. Safari is slow and lags. I need to w8 much time to open my apps like; iTunes, Steam, App store, finder and more. I have graphic problems, fps prob, yosemite need a lot of CPU and memory. Someone has the same problem? Need 7-10 min to turn on my mac. Will be resolved with an update? Sorry for my bad english, I'm italian.

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*genieo\* \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB ' com.adobe.AAM.Updater-1.0 com.adobe.AdobeCreativeCloud com.adobe.CS4ServiceManager com.adobe.CS5ServiceManager com.adobe.fpsaud com.adobe.SwitchBoard com.apple.AirPortBaseStationAgent com.apple.FolderActions.enabled com.apple.FolderActions.folders com.apple.installer.osmessagetracing com.apple.mrt.uiagent com.apple.ReportCrash.Self com.apple.rpmuxd com.apple.SafariNotificationAgent com.apple.usbmuxd com.google.keystone.agent com.google.keystone.daemon com.microsoft.office.licensing.helper com.oracle.java.Helper-Tool com.oracle.java.JavaUpdateHelper ' ' 879294308 461455494 3627668074 1083382502 1274181950 1855907737 464843899 3694147963 1417519526 1233118628 2456546649 2806998573 2778718105 2636415542 842973933 3301885676 891055588 998894468 695903914 1443423563 ' 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^$[0-9]+$ /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<10) print "com.apple.";} ' ' { sub(/ :/,"");print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { split("'"${p[41]}"'",b);split("'"${p[42]}"'",c);for(i in b) print b[i]".plist\t"c[i];if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\$[0-9]+\$\$.+\$/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"cksum "F|getline C;split(C, A);C="checksum "A[1];"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text(, with v.+)?$|(Bo|PO).+ sh.+ text ex|XM)/) F=F" ("T", "C")";else F=F" ("C")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/$L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9|"sort|uniq";} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */ /;' ' s/^.+ |\(.+$$//g;p ' '/\.(appex|pluginkit)\/Contents\/Info\.plist$/p' ' /2/{print "WARN"};/4/{print "CRITICAL"};' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test osascript\ -e sysctl\ -n pluginkit );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. $ -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$(RefProc): \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|corru|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA$|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|Roame|SMC:|suhel| VALI|ver-r|xpma' -o -o -k Sender fseventsd -k Message Req SL -o -k Sender Req launchd -k Message Req de: " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true $ -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '/S*/*/Ca*/*xpc* >&- ||echo No' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,Ex}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,In{p,ter},iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????|wc -l' kern.memorystatus_vm_pressure_level );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents XPC\ cache Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors App\ extensions Lockfiles Memory\ pressure );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 38 52 66 54;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;B3 4 0 65;A3 14 6 32 0;B4 0 16 11;A1 39 50 64;B7 16;C3 52;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 37 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D12 4 51 32 53;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

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