Motorola Droid Razr M stops a red eye during boot

Was updating apps and the phone restarted on it's own. ever since it stops at red eye screen during boot. Tried factory reset - doesn't help - same behavior. I can get to the boot menu but none of the options offer anything useful. Verizon support guys - Any ideas?
based on other posts, it looks like I may need to try a reflash of the phone. Does Verizon support officially offer any suggestions for that process? is there a legit source for the flash roms? what utility is suggested we use for this? There is no 'official' Verizon store in or near my town.
-Trevor Jones

I regret to hear of the issues with your device! I understand the need of a reliable device and I want to make sure that yours works as it should. It seems like you completed your fair share of troubleshooting. I need additional information so that I can better assist. I will send you a private message so that I can assist!
LenaA_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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