Mount an external drive that use to be the os x main drive

I had this problem for a while and when clean my room i found the drive again.here is the issue. I was upgrading my mac pro with a new 1Tb drive and replace the 250g drive that it came with.I first tried to use the migrate tool to transfer my things over but i noticed that it did do it all. I tried to mount the drive as an external so i can see what is on it so then i can finally reformat it. When i plugged it the drive didnt mount. I went to disk utities and it was in there so i hit open the hard drive but i only saw a few folders and when i tried to see folders like pictures it took me back to this harddrives picture folder.

Thanks for your reply LexSchellings, There is no disc in the drive and I went through the suggestions you put forward on the phone with Apple support without any luck. I can put a disc in but it pops straight back out again without registering on finder.
The idea of using an external drive was to enable me to avoid the cost and loss of productivity whilst machine in repair... if I have to take it in to get the old drive removed than I might as well have a new internal drive put in, although I do worry about the reliability of these apple drives given my experience with this one coupled with my limited online research ... on line forums seem to be full of people with the same problem (although perhaps searching such forums is bound to make it seem a common problem as users with perfectly working machines are less likely to post (?)) Your reply suggests that no external drive will work whilst the existing drive is in place.
As a postscript: I do realise that this is a user forum ...my secondary question was asking if anyone knows how to put forward a case/complaint to Apple... I can't find a link on the support page that would enable me to do so and I was wondering if anyone on this user forum had any ideas/experience..

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