Mountain Lion and Logic/serial number
Hi all,
I purchased Logic 9.0 through the app store about a year ago, and it worked fine until I installed Mountain Lion a few days ago. When I open it, I receive a message that says 9.0 isn't compatible with the OS, and after doing some research I learned that others have solved this problem by upgrading 9.0 to 9.1.7. My problem is that after downloading and installing the 9.1.7 update package, it asks for a serial number, which I was never given after purchasing it through the app store. I contacted customer support yesterday and they confirmed that Logic when purchased through the app store only requires your apple id to sign in and not a serial number. I find this strange, so I was wondering if anyone knew if Logic automatically stores a serial number somewhere in the Library folder or if anyone has any advice about my situation.
Thanks,
Andrew
Logic Pro 9.0 was never available through the app store! oops!
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# 43 0x9a1394b2 in __HIMenuSendItemSelectedEvent + 0x0000003F (HIToolbox + 0x0020c4b2)
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# 52 0x99f61a3f in DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 0x000009EA (HIToolbox + 0x00034a3f)
# 53 0x99f60980 in SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 0x000001AE (HIToolbox + 0x00033980)
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# 58 0x04d30ca5 in __WlmMain + 0x00000061 (WLMKernel + 0x00004ca5)
# 59 0x0006c8e5 in __mh_execute_header + 0x000028E5 (Microsoft Word + 0x000028e5)
# 60 0x0006c896 in __mh_execute_header + 0x00002896 (Microsoft Word + 0x00002896)
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eax: 0x3d8436d3 ebx: 0x0abe7994 ecx: 0x00000000 edx:0x0abeeb30
edi: 0x990e2731 esi: 0x00000000 ebp: 0xbff92138 esp:0xbff91e30
ss: 0x00000023 eip: 0x990e2746 cs: 0x0000001b ds:0x00000023
es: 0x00000023 fs: 0x00000000 gs: 0x0000000f eflags:0x00010286
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# 1 0x950619ae in _kevent + 0x0000000A (libsystem_kernel.dylib + 0x000159ae)
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eax: 0x0000016b ebx: 0xb0080700 ecx: 0xb00805ac edx:0x950619ae
edi: 0x00000000 esi: 0x95f2c8a1 ebp: 0xb0080718 esp:0xb00805ac
ss: 0x00000023 eip: 0x950619ae cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246
Thread 2:
# 1 0x950610ee in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x000150ee)
# 2 0x94fa6e19 in __pthread_wqthread + 0x000001C0 (libsystem_c.dylib + 0x00018e19)
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X86 Thread State:
eax: 0x00100170 ebx: 0x94fa6c67 ecx: 0xb0184f6c edx:0x950610ee
edi: 0xb0185000 esi: 0xb0185000 ebp: 0xb0184f88 esp:0xb0184f6c
ss: 0x00000023 eip: 0x950610ee cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Thread 3:
# 1 0x95060c72 in ___semwait_signal + 0x0000000A (libsystem_kernel.dylib + 0x00014c72)
# 2 0x9502e88f in _sleep$UNIX2003 + 0x00000042 (libsystem_c.dylib + 0x000a088f)
# 3 0x02754012 in _MerpCreateSession + 0x00000B3F (merp + 0x00003012)
# 4 0x027536de in _MerpCreateSession + 0x0000020B (merp + 0x000026de)
# 5 0x02753669 in _MerpCreateSession + 0x00000196 (merp + 0x00002669)
# 6 0x02754c06 in _MerpCreateSession + 0x00001733 (merp + 0x00003c06)
# 7 0x94fa4557 in __pthread_start + 0x00000158 (libsystem_c.dylib + 0x00016557)
# 8 0x94f8ecee in _thread_start + 0x00000022 (libsystem_c.dylib + 0x00000cee)
X86 Thread State:
eax: 0x0000014e ebx: 0xb0206ae8 ecx: 0xb0206a7c edx:0x95060c72
edi: 0x9502e9b2 esi: 0xb0206ae0 ebp: 0xb0206ac8 esp:0xb0206a7c
ss: 0x00000023 eip: 0x95060c72 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246
Thread 4:
# 1 0x950610ee in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x000150ee)
# 2 0x94fa6e19 in __pthread_wqthread + 0x000001C0 (libsystem_c.dylib + 0x00018e19)
# 3 0x94f8ecca in _start_wqthread + 0x0000001E (libsystem_c.dylib + 0x00000cca)
X86 Thread State:
eax: 0x00100170 ebx: 0x94fa6c67 ecx: 0xb0288f6c edx:0x950610ee
edi: 0xb0289000 esi: 0xb0289000 ebp: 0xb0288f88 esp:0xb0288f6c
ss: 0x00000023 eip: 0x950610ee cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Thread 5:
# 1 0x95060c72 in ___semwait_signal + 0x0000000A (libsystem_kernel.dylib + 0x00014c72)
# 2 0x93c0f6c5 in +[NSThread sleepForTimeInterval:] + 0x00000097 (Foundation + 0x0009f6c5)
# 3 0x02260530 in _RegisterWindowForMouseMoveEvents + 0x000003F3 (MicrosoftComponentPlugin + 0x0000c530)
# 4 0x93c0e1d8 in -[NSThread main] + 0x0000002D (Foundation + 0x0009e1d8)
# 5 0x93c0e15b in ___NSThread__main__ + 0x00000574 (Foundation + 0x0009e15b)
# 6 0x94fa4557 in __pthread_start + 0x00000158 (libsystem_c.dylib + 0x00016557)
# 7 0x94f8ecee in _thread_start + 0x00000022 (libsystem_c.dylib + 0x00000cee)
X86 Thread State:
eax: 0x0000014e ebx: 0xb030a530 ecx: 0xb030a49c edx:0x95060c72
edi: 0x9502e9b2 esi: 0x00000000 ebp: 0xb030a4e8 esp:0xb030a49c
ss: 0x00000023 eip: 0x95060c72 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246
Thread 6:
# 1 0x950610ee in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x000150ee)
# 2 0x94fa6e19 in __pthread_wqthread + 0x000001C0 (libsystem_c.dylib + 0x00018e19)
# 3 0x94f8ecca in _start_wqthread + 0x0000001E (libsystem_c.dylib + 0x00000cca)
X86 Thread State:
eax: 0x00100170 ebx: 0x94fa6c67 ecx: 0xb038cf6c edx:0x950610ee
edi: 0xb038d000 esi: 0xb038d000 ebp: 0xb038cf88 esp:0xb038cf6c
ss: 0x00000023 eip: 0x950610ee cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Thread 7:
# 1 0x950610ee in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x000150ee)
# 2 0x94fa6e19 in __pthread_wqthread + 0x000001C0 (libsystem_c.dylib + 0x00018e19)
# 3 0x94f8ecca in _start_wqthread + 0x0000001E (libsystem_c.dylib + 0x00000cca)
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eax: 0x00100170 ebx: 0x94fa6c67 ecx: 0xb0102f6c edx:0x950610ee
edi: 0xb0103000 esi: 0xb0103000 ebp: 0xb0102f88 esp:0xb0102f6c
ss: 0x00000023 eip: 0x950610ee cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
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3: MicrosoftComponentPlugin (14.2.3.120616 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftComponentPlugin.framework/Versions/14/MicrosoftComponentPl ugin
4: Netlib (14.2.3.120616 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/Netlib.framework/Versions/14/Netlib
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190: AE (645.3 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
191: libOpenScriptingUtil.dylib: /usr/lib/libOpenScriptingUtil.dylib
192: CoreImage (1.0.1 Reg=English Loc=0x0000: /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
193: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
194: libFontRegistry.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
195: SpeechRecognition (4.1.5 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
196: libsystem_notify.dylib: /usr/lib/system/libsystem_notify.dylib
197: libsqlite3.dylib: /usr/lib/libsqlite3.dylib
198: AppleSystemInfo (2 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSys temInfo
199: OpenDirectory (151.10 Reg=English Loc=0x0000: /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
200: libCSync.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
201: libsystem_dnssd.dylib: /usr/lib/system/libsystem_dnssd.dylib
202: QuartzComposer (284 Reg=English Loc=0x0000: /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
203: AOSMigrate (1 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/AOSMigrate.framework/Versions/A/AOSMigrate
204: OpenScripting: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
205: libsasl2.2.dylib: /usr/lib/libsasl2.2.dylib
206: CFNetwork (596.2.3 Reg=English Loc=0x0000: /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
207: libkeymgr.dylib: /usr/lib/system/libkeymgr.dylib
208: OSServices (557.4 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
209: libcups.2.dylib: /usr/lib/libcups.2.dylib
210: DirectoryService (151.10 Reg=English Loc=0x0000: /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
211: AudioToolbox (1.8 Reg=English Loc=0x0000: /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
212: VideoToolbox (926.62 Reg=English Loc=0x0000: /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox
213: Symbolication (93 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
214: TrustEvaluationAgent (23 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
215: libcommonCrypto.dylib: /usr/lib/system/libcommonCrypto.dylib
216: QD: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
217: MediaToolbox (926.62 Reg=English Loc=0x0000: /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
218: Cocoa (19 Reg=English Loc=0x0000: /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
219: ImageCaptureCore (5.0.1 Reg=English Loc=0x0000: /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
220: libGL.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
221: libpam.2.dylib: /usr/lib/libpam.2.dylib
222: SystemConfiguration (1.12.2 Reg=English Loc=0x0000: /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
223: CoreAudio (4.1.0 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
224: CoreUI (181.1 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
225: libcompiler_rt.dylib: /usr/lib/system/libcompiler_rt.dylib
226: libsystem_network.dylib: /usr/lib/system/libsystem_network.dylib
227: libsystem_m.dylib: /usr/lib/system/libsystem_m.dylib
228: FamilyControls (410 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
229: Security (55179.1 Reg=English Loc=0x0000: /System/Library/Frameworks/Security.framework/Versions/A/Security
230: libunc.dylib: /usr/lib/system/libunc.dylib
231: FaceCoreLight (2.4.1 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLi ght
232: libFontParser.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
233: LaunchServices (539.7 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
234: AppleFSCompression (1.0 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
235: liblaunch.dylib: /usr/lib/system/liblaunch.dylib
236: AGL (AGL-3.2.1 Reg=English Loc=0x0000: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
237: CoreWiFi (110.11 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi
238: CoreData (407.7 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
239: AppleVA (5.0.18 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
240: vecLib (vecLib 3.8 Reg=English Loc=0x0000: /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
241: NetFS (4.0 Reg=English Loc=0x0000: /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
242: QuickLookUI (555.4 Reg=English Loc=0x0000: /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
243: CoreMediaAuthoring (914 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring
244: HTMLRendering (1.1.4 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
245: libauto.dylib: /usr/lib/libauto.dylib
246: PrintCore (387.1 Reg=English Loc=0x0000: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
247: libiconv.2.dylib: /usr/lib/libiconv.2.dylib
248: libmacho.dylib: /usr/lib/system/libmacho.dylib
249: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
250: Help (42 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
251: DiskArbitration (2.5.1 Reg=English Loc=0x0000: /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
252: libCVMSPluginSupport.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
253: HIServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
254: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
255: DisplayServices (357 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
256: NetAuth (4.0 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
257: libGFXShared.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
258: liblangid.dylib: /usr/lib/liblangid.dylib
259: libCRFSuite.dylib: /usr/lib/libCRFSuite.dylib
260: CoreWLAN (301.12 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
261: ImageCapture (8.0 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
262: libPng.dylib: /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
263: libCGXType.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
264: CoreFoundation (744.12 Reg=en_US Loc=0x0000: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
265: CarbonSound (4.0 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
266: GenerationalStorage (132.2 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
267: libxslt.1.dylib: /usr/lib/libxslt.1.dylib
268: AOSKit (151 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/AOSKit.framework/Versions/A/AOSKit
269: ScalableUserInterface (1 Reg=English Loc=0x0000: /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
270: ISSupport (56 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/ISSupport.framework/Versions/A/ISSupport
271: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
272: CommonPanels (94 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
273: LDAP (194.5 Reg=English Loc=0x0000: /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
274: DesktopServicesPriv (1.7.2 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
275: QTKit (2599.13 Reg=English Loc=0x0000: /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
276: libdyld.dylib: /usr/lib/system/libdyld.dylib
277: Ubiquity (243.10 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
278: libxar.1.dylib: /usr/lib/libxar.1.dylib
279: Carbon (155 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
280: ChunkingLibrary (133.2 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
281: SecurityHI (55002 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
282: libRadiance.dylib: /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
283: Kerberos (1 Reg=English Loc=0x0000: /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
284: CoreVideo (99.3 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
285: libRIP.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
286: GSS (2.0 Reg=English Loc=0x0000: /System/Library/Frameworks/GSS.framework/Versions/A/GSS
287: libCyrillicConverter.dylib: /System/Library/CoreServices/Encodings/libCyrillicConverter.dylib
288: libJapaneseConverter.dylib: /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
289: libKoreanConverter.dylib: /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
290: libLatin2Converter.dylib: /System/Library/CoreServices/Encodings/libLatin2Converter.dylib
Operating System Information
Operating System: Mac OS X 10.8.2 (Build 12C3006)
CPU: Intel Core Duo, Number: 4, Speed: 1700 MHz
gestaltPhysicalRAMSizeInMegabytes err = 0, result = 4096 MB
gestaltSystemVersion err = 0, result = 0x1082
Screen: 1366 x 768, depth = 32, ltbr = 0, 0, 768, 1366
Microsoft Application Information:
Error Reporting UUID: 03AAA202-2DAB-40E6-9A1C-1B84E6DB7ACA
Time from launch: 0 hours, 0 minutes, 11 seconds
Total errors on this client: 65For future reference please don't post crash logs. They are very long and are of little to no help in diagnosing a problem.
Let's have you start with reinstalling Mountain Lion:
Reinstalling Lion/Mountain Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Let me know if this does or doesn't help. If it doesn't help then try uninstalling Office, then reinstalling it. You need to uninstall it completely, so download EasyFind 4.9. Use it to search out all of Office's files on your computer. Or, you can follow these instructions:
How to completely remove Office for Mac 2011
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