Mountain Lion app not downloading, just sits in the dock 'waiting'.

Hi everyone,
A few weeks ago I downloaded the mountain lion software from the app store. However, the download just sits in the dock 'waiting' and doesn't download at all. It eventually disapears from my dock and tells me that there has been an error. I have emailed and rang customer support, however, I get passed on to different departments with each staff member saying 'this isn't what our department should be dealing with'. I have been told that it is to do with my internet provider (BT), but when I took the iMac (2010) back to university where I have a different internet provider, it still didn't download! (My iMac has got all the requirements for Mountain Lion).
Any help will be much appreciated as I am really getting no where with customer support.
Thanks!

Any help in this thread and the link posted by Zlig within it?
https://discussions.apple.com/thread/4998474?tstart=0

Similar Messages

  • Mountain Lion will not download to my iMac, "The product distribution file could not be verified.  It may be damaged or was not signed."

    Mountain Lion will not download to my iMac, "The product distribution file could not be verified.  It may be damaged or was not signed."

    I have this problem also. I was able to download Mountain Lion to my daughter's Mac Mini without any trouble. However, I can't download this to my MacBook Pro. I have read other sites that suggest VirusBarrier is the problem and recommend turning it off in VirusBarrier>Preferences>Advanced. I have tried this and it still doesn't work, although some report that it has worked for them.

  • I hit download, but lion just sits in the dock "waiting" until it finally just disappears.

    I bought more memory, I bought the Lion app, I hit the download button, but the Lion icon just sits in the dock "waiting" until it finally just disappears.  I've retried the download button as well as restarted the computer.  What else?

    deborahfromshoreline wrote:
    I bought more memory, I bought the Lion app, I hit the download button, but the Lion icon just sits in the dock "waiting" until it finally just disappears.  I've retried the download button as well as restarted the computer.  What else?
    How long does it 'wait' for in the dock and you mean there is no progress bar at all? And the Lion Download .dmg hasn't appeared in the Applications folder?
    Pete

  • Mountain lion app not downloading

    Just bought the mountain lion app for my macbook 6.1 and it says it is downloading but nothing is actually happening. What do I do?

    That's normal. Do you see a loading bar under AppStore on your Dock. As long as there is a loading bar, it eventually moves. If absolutely noothing happens for a half an hour restart your Mac and the DL should pick up from where it left off.

  • How to configure Mail app on mountain lion to not download all my emails in hotmail server. I need only just 1-2 weeks

    How to configure Mail app on mountain lion to not download all my emails in hotmail server. I need only just 1-2 weeks

    Try going to the web based site and see if you can set up a temporary folder there. Move anything you don't want to download to that folder.

  • HT4854 Mountain Lion will not download. App just says "download" on purchase button, but nothing happens. Any ideas?

    Mountain Lion will not download. App just says "download" on purchase button, but nothing happens. Any ideas?

    My download took many many hours.  Not sure if that is because of our ISP or load on the network.  I also thought nothing was happening for my download.  Try this:
    Open App Store,
    click on Purchased
    You'll see Mountain Lion being downloaded and it will show the progress and estimated time to complete. 
    Take deep breaths and be patient. 

  • HT2404 Mountain Lion will not download through the apps store.  It shows up in Launchpad, but when the screensaver goes on and I enter my password and my desktop shows up, it has disappeared from launchpad.  I have set my energy saver controls appropriate

    Mountain lion will not download thru the apps store.  It has been purchased and redeemed.  I have set my energy settings appropriately so computer will not turn off during download as Verizon offers a connection that is very slow.  I have set the display to go to sleep (which I have set so I have to sign in again).  When I sign in again, Mountain Lion OSX has disappeared from the launchpad.  I have tried this several times.  I do have Norton Internet Security on my Mac Air.  I turned off the idle time scan on the Norton and tried again.  Same results.  Anyone?

    Ask anyone around here, and they will tell you quite differently. AV software will slow down your computer, can be incompatible with software you use, can cause kernel panics and other problems. It is unnecessay since OS X has it's own protection built-in. AV software can no more tell the difference between safe and unsafe sites on your browser than could an elephant.
    But, hey, who am I to argue with your tech person? Please, don't let me sway your opinion. How about a visit to:
    Helpful Links Regarding Malware Protection
    An excellent link to read is Tom Reed's Mac Malware Guide.
    Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
    See these Apple articles:
              Mac OS X Snow Leopard and malware detection
              OS X Lion- Protect your Mac from malware
              OS X Mountain Lion- Protect your Mac from malware
              About file quarantine in OS X
    If you require anti-virus protection I recommend using VirusBarrier Express 1.1.6 or Dr.Web Light both from the App Store. They're both free, and since they're from the App Store, they won't destabilize the system. (Thank you to Thomas Reed for these recommendations.)

  • I purchased a free app from app store for iPhone 5 and it will not download; just gives me the little cloud with arrow pointing down. I have version 7.1.2 What do I do?

    I purchased a free app from App Store for my iPhone 5s, iOS version 7.1.2. It will not download; just gives me the little cloud with arrow pointing down. What do I need to do to get the app to load?

    Hello mjhardy,
    After reading your post, it sounds like you are experiencing an error while downloading apps. You may want to consider restarting the device first, and then resetting if that does not work. This article provides detailed instructions for Restarting, and Reseting:
    Turn your iOS device off and on (restart) and reset
    How to restart
    Press and hold the Sleep/Wake button on the top of your device until the red slider appears. Then drag the slider to turn your device completely off.
    After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.
    How to reset
    You should reset your device as a last resort and only if you can't restart it.
    To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
    Thank you for contributing to Apple Support Communities,
    BobbyD

  • 21in. imac running Mountain Lion will not start just get grey no entry sign

    21in. imac running Mountain Lion will not start just get grey no entry sign

    David,
    Please carefuly read what Apple says in how to troubleshoot this issue. Also PLEASE complete your profile,we don't even know what iMac you have or the version of OS X it is running.
    Gray screen appears during startup

  • HT1338 I'm trying to download mountain lion, I've got an icon in the dock saying "OSX Mountain Lion waiting..." What is it waiting for? I can't seem to find any context menu or information.

    'm trying to download mountain lion, I've got an icon in the dock saying "OSX Mountain Lion waiting..." What is it waiting for? I can't seem to find any context menu or information.

    I got it to download by going to the App Store, Purchases, and download.
    This was after a false start thanks to Apple Help (total misnomer) which sent me to iTunes.
    It is an amazingly slow download, so pack a lunch.
    Thanks everyone.

  • Mountain lion will not download from the app store. what do I do?

    Please help. Purchaced mountain lion upgrade. shows up app store under purchased.  click on download. Nothing happens....My iMac meets all system requirements. Stuck in appland.  Also, I have heard bad things about mountain lion. should I even install? Or can I bypass and go to OS X Mavericks? Confused & afraid now...

    If you meet these requirements you can upgrade directly to Mavericks: OS X Mavericks: System Requirements. However, before upgrading I would check the compatability of your 3rd party application at RoaringApps - Application compatibility and feature support for OS X and iOS.
    If you're having problems with the App Store you might try this:
    1 - enable the Debug menu in App Store:
    open the Terminal application.
    copy the command below and paste into the Terminal window:
    defaults write com.apple.appstore ShowDebugMenu -bool true
    followed by Enter.
    launch App Store, login.
    2 - select the Debug ➙ Reset Application option:
    3 - try again.
    OT

  • Mountain Lion will not download from app store

    I have a new macbook pro running Lion, and I tried to download Mountain Lion from the app store yesterday.  it downloaded partly and but then the download seemed to stop. So I disinstalled the partially downloaded software and tried again. But when I try, the icon says "waiting" and the actual download never begins.  I've tried several times with the same result. What should I do?

    You have 90 days of free AppleCare telephone support. Call them and they can coach you, the phone number is in your owners manual.

  • Mountain lion will not download to my MacBook

    Purchased Mountain Lion in the App store from my MacBook Pro (early '11 version).  All software was updated.  Would not download, instead got a window stating that the product distribution file could not be verified, it may be damaged or was not signed.  Tried to download it to my iMac and it worked just fine.  Also, after NEW updates on my MacBook, Safari will not open.

    What happens when you attempt the purchase?
    Error messages?
    Does your Mac meet all the requirements?

  • Mountain lion is not downloading but it's on the side of my computer how long does it take to download

    How long does mountain lion take download b/c it is just sitting there idle

    actually nevermind, it's working now. I closed iTunes, then waited a little, then double clicked one of my iTunes video files from my documents, which opened up iTunes again and the video started playing. I tried restarting iTunes before and that didn't work, so maybe for those who have similar problems, just try clicking on the video file in your documents/desktop of your computer, rather than directly from iTunes.

  • Mountain Lion will not download says The product distribution file could not be verified. It may be damaged or was not signed." Help....

    Mountain Lion cannot download, need help. Says "The product distribution file could not be identified it may be damaged or was not signed". What do I do?????

    If you have Intego VirusBarrier X6 installed
    1. Open /Applications/VirusBarrier X6.
    2. Click on the "Surf" button.
    3. Click on the "Ad Banner Filter" tab.
    4. Click "OFF" next to "Banner advertisement filter".
    5. Start the computer in Safe Boot, then restart the computer into normal mode.
    If don't not have Intego Virus Barrier installed
    1. Verify that the date and time is correct on the computer.
    2. Safe Boot once, then restart normally, then try downloading again.
    3. Try with a different user account if the issue persists
    If the issue persists
    Install Lion onto an empty partition (internal or external).
    Note: You can Use Disk Utility to live partition the internal drive and create a second partition large enough to install Lion.
    Start from the clean installation of Lion.
    Download Mountain Lion from the Mac App Store. Note that the original startup disk can be set as the destination for Mountain Lion during the installation process.

Maybe you are looking for

  • Substituting Cost of Goods Sold Account Profit Center

    Hi I am using Sales Order substitution to change the Profit Center according to Sales Org + Product Hierarchy + Customer Group + Acct Asst Grp.  This perfectly replace the Profit Center in Sales Order.  The Profit Center from Sales Order is perfectly

  • Why aren't handwritten chinese characters showing up in applications?

    I'm on a 13" MacBook Pro, running OS X 10.9.4. I have activated [Pinyin - Simplified] in my input sources, and I have activated the option for TrackPad handwriting. Typing the pinyin and choosing the right character works fine, but I haven't been abl

  • Why some archivelogs are not being backedup

    Hi, Can you help me understand why archivelog sequence 3 to 112 are not being backed-up? Rman list backup BS Key  Type LV Size       Device Type Elapsed Time Completion Time 13      Incr 0  1.49G      SBT_TAPE    00:03:43     09-MAY-10              B

  • On my iPhone I have duplicates of photos in moments after upgrading to ios7

    On my iPhone I have duplicates of photos in moments after upgrading to ios7

  • Having problems with java

    This is mainly a problem with either the JRE or the JVM (not sure which... for some reason have both on my computer). I use Mozilla Firefox as my main browser but this same thing happens when using Netscape 7.2. Also, my OS is Windows ME. Now onto th