Mountain Lion Attempted Purchase:

"The product distribution file could not be verified. It may be damaged or was not signed."  Accompanied by "We could no complete your purchase."  Over and over again...  Due to the volume of customer downloads, or ???

Same issue for me too!  No solutions yet.  Here's the message I get, probably the same as yours.

Similar Messages

  • Trying to update from lion to mountain lion  already purchased it but says its not available in us store help

    trying to update from lion to mountain lion  already purchased it but says its not available in us store help

    it's ok..  you do not have to re purchase.
    Open the App Store then click Purchases at the top of the window.
    Click either Install or Download.
    Download past purchases

  • Can't re-download Mountain Lion (recent purchase)

    I recently bought Mountain Lion from the online Apple Store, went through the rigamarole with the encrypted PDF, and downloaded it. In the App Store, it is now listed among my purchased software, but when I attempt to download it again, I cannot. Earlier today, when I tried to re-download it, App Store asked me to log in with a different ID. It was NOT the ID I had used in the online store to purchase ML, so that made no sense to me, but I tried it anyway. When I logged in with the different ID (which I have used so seldom, I didn't even remember that I had it), it didn't show ML as a purchased app, not surprisingly. When I went back to trying to use my main ID, I just got the same old crap telling me to use a different ID.
    Tonight I get "We could not complete your request. There was an error in the App Store. Please try again later (100)."
    What is the problem? This does not inspire much confidence in Apple's online services.

    When I tried to invoke Time Machine it said no useable B/U could be found, even though I'd been using it all along and was surprised there wasn't one. I don't have any other B/U system except my old internal HD with everthing on it--including ML OS. 
    I'm not going to risk quitting the installer to try to save the huge ML file I'm still downloading; I'm going to just go for the automatic installation. I'd have to DL it again anyway even if I knew how to save a copy of it.  My understanding is it goes away once it's used--which is why I couldn't find it on my old internal disk. 
    Update: as of a few minutes ago, after about the fourth attempt, I was able to update SL to allow me access to the Apple Store.  I did this by first making a new administrator account in SL that did not require ANY password. I reasoned that I would thus be able to gain entry no matter what; apparently it worked, or something else did this trip around the merry-go-round. 
    Right now, I'm  stilll downloading the Mountain Lion update (glacier speed, of course). 
    The final test will be if the whole thing blows up when I install ML.  If it does, I'm wiping the HD and starting completely over.  I'll then try to move my files folder by folder onto the new HD and go through the ordeal of reinstalling all my software again.
    This is a true PAIN in the butt and time waster.  One would think that the updaters would be able to recognize and simply delete or quarantine incongruent system files so they can't wreck things.  And one would think there was a non-magical/secret way to download and make bootable a copy of any OS. 
    Thanks for your reply.

  • Unable to download Mountain Lion after purchase in App store.

    After purchasing Mountain Lion in App store, I have been unable to successfully download a copy.
    It was not interrupted, it just stops.
    Every attempt (including the first) fails at 142 MB, with the meaningless "unable to download" error. In the console log I find this:
    7/31/13 2:32:56.894 PM storeagent: ISStoreURLOperation: Expected bytes (4437341116) did not match actual (142374555)! Setting error. (See 9215068)
    indicating the error. The file was expected to be 4.4 GB (yes), but does not match actual 142 MB...?
    I have found references to this error, but no real fix. I have tried every "fix" suggested; Safe boot, guest user login, deleting temp files, hidden files, app store files, debug mode in app store, repairing permissions, changing ethernet ports, changing DNS (loved that one), and others.
    I finally erased the hard drive with zeroes, re-installed 10.7, software updated to 10.7.5 and immediately attempted download - it still fails.
    I also have no virus software or little snitch, or anything else that would prevent downloads. I have been able to download free and purchased software from the app store (xcode, pages, ibooks author) - that are more than 142MB.
    So this is not an ISP, modem, or some other thing preventing me from downloading using the app store. It is a problem *only* with downloading Mountain Lion.
    This seems like an Apple problem. Anybody have a real fix?

    Are you quite sure? Check your model identifier. If you have the first model released, then it cannot run anything past Lion. Be sure you meet ALL the requirements.
    Upgrading to Mavericks
    You can upgrade to Mavericks from Lion or directly from Snow Leopard. Mavericks can be downloaded from the Mac App Store for FREE.
    Upgrading to Mavericks
    To upgrade to Mavericks you must have Snow Leopard 10.6.8 or Lion installed. Download Mavericks from the App Store. Sign in using your Apple ID. Mavericks is free. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
        OS X Mavericks- System Requirements
          Macs that can be upgraded to OS X Mavericks
             1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
             2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
             3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
             4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
             5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
             6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
             7. Xserve (Early 2009) - Model Identifier 3,1 or later
    To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
         Are my applications compatible?
             See App Compatibility Table - RoaringApps.

  • Clicking to re-Downloading mountain lion under purchases does nothing

    I have an iMac mid-2011 that came with snow leopard and eventually I upgraded to mountain lion. With the update it became quite sluggish and after some time I decided that I might aswell try doing a clean install on the first opportunity.
    Now that Mavericks came out, I decided to re-download the Mountain Lion image to keep in store (for some future clean installing); but strangely enough when I click on the download button at my App Store Purchases, I get rightfully warned that "10.8.5 is already installed. If you want to download the full OSX ML installer click continue". When I press continue, the download button becomes disabled, and stays so until I leave the purchases tab... No internet traffic, nothing... I simply doesn't want to download it. I'm puzzled.
    Is it only me that can't download ML, or is it some bug with the delivery system now that Mavericks is out?
    Thanks

    Thank you Eric!
    I had already tried the Opt key but the debug menu trick was new to me;
    Unfortunately resetting the application didn't do the trick.
    I however enabled the debug logging and here's what I got (I've just emailed the support, so the following information is more for anybody who encounters the same problem in the future)
    App store log file:
    10/24/13 23:51:29.944 Installation check returns non-fatal error Error Domain=PKDistributionError Code=103 "OS X v10.8.5 is already installed on this computer. Use the Updates page to install the 10.8.5 update or if you would like to download the full OS X Mountain Lion installer click Continue." UserInfo=[...]
    10/24/13 23:51:29.953 PKDistributionController: Performing disk space check with 64183173120 bytes available on disk, 0 bytes alreay downloaded and 4472479744 required bytes (installSize=22626304 + fileSize=4448804864 + paddedSize=1048576)
    10/24/13 23:51:29.954 ISCheckPreflightOperation: verified preflight success=1, error=Error Domain=PKDistributionError Code=103 "OS X v10.8.5 is already installed on this computer. Use the Updates page to install the 10.8.5 update or if you would like to download the full OS X Mountain Lion installer click Continue." UserInfo=[...]
    10/24/13 23:51:29.954 ISCheckPreflightOperation: Error found checking preflight - Error Domain=PKDistributionError Code=103 "OS X v10.8.5 is already installed on this computer. Use the Updates page to install the 10.8.5 update or if you would like to download the full OS X Mountain Lion installer click Continue." UserInfo=[...]
    10/24/13 23:51:29.955 FRJSInterface: Calling install requirements callback for 537386512 - {
        adamID = 537386512;
        errorCode = 103;
        errorDomain = UnknownDomain;
        localizedErrorDescription = "OS X v10.8.5 is already installed on this computer. Use the Updates page to install the 10.8.5 update or if you would like to download the full OS X Mountain Lion installer click Continue.";
        success = 1;
    10/24/13 23:51:29.956 JavaScript: JSValueRef getProperty_version(JSContextRef, JSObjectRef, JSStringRef, JSValueRef *) returns "1.2.2"
    10/24/13 23:51:29.957 JavaScript: JSValueRef getProperty_version(JSContextRef, JSObjectRef, JSStringRef, JSValueRef *) returns "1.2.2"
    10/24/13 23:51:29.957 JavaScript: JSValueRef call_doDialogXML(JSContextRef, JSObjectRef, JSObjectRef, size_t, const JSValueRef *, JSValueRef *) called with "<dict><key>message</key><string>Would you like to continue?</string><key>explanation</key><string>OS X v10.8.5 is already installed on this computer. Use the Updates page to install the 10.8.5 update or if you would like to download the full OS X Mountain Lion installer click Continue.</string><key>defaultButton</key><string>ok</string><key>okButtonStrin g</key><string>Cancel</string><key>cancelButtonString</key><string>Continue</str ing></dict>"
    10/24/13 23:51:31.968 JavaScript: JSValueRef call_softwareApplicationWithBundleIdentifier(JSContextRef, JSObjectRef, JSObjectRef, size_t, const JSValueRef *, JSValueRef *) called with "com.apple.InstallAssistant.MountainLion"
    10/24/13 23:51:31.969 JavaScript: JSValueRef call_softwareApplicationWithBundleIdentifier(JSContextRef, JSObjectRef, JSObjectRef, size_t, const JSValueRef *, JSValueRef *) returns "(null)"
    10/24/13 23:51:31.969 JavaScript: JSValueRef call_buy(JSContextRef, JSObjectRef, JSObjectRef, size_t, const JSValueRef *, JSValueRef *) called with (null)
    10/24/13 23:51:31.970 FRJSInterface: Page requested a buy
    10/24/13 23:51:31.970 FRPurchaseManager: No purchases to purchase
    10/24/13 23:51:40.718 Daemon: Continuing to run because app store is running
    10/24/13 23:51:55.722 Daemon: Continuing to run because app store is running
    10/24/13 23:52:10.726 Daemon: Continuing to run because app store is running
    10/24/13 23:52:25.730 Daemon: Continuing to run because app store is running
    10/24/13 23:52:40.733 Daemon: Continuing to run because app store is running

  • Where can I download the copy of OS X Mountain Lion I purchased?

    I purchased OS X Mountain Lion on the Apple website. It instructed me to wait three days for delivery via Email. Lol? I then received a license and instructions to download Mountain Lion from the App store. I do not see it in the App store, or online. Help!
    Thank you for your thoughts.

    Check that your computer is compatible with Mountain Lion/Mavericks.
    To check the model number hold down the option/alt key, go to the Apple menu and select System Information.
    MacBook (Late 2008 Aluminum, or Early 2009 or newer) model number 5,1 or higher
    MacBook Pro (Mid/Late 2007 or newer) model number 3,1 or higher
    MacBook Air (Late 2008 or newer) model number 2,1 or higher
    Your Mac needs:
    OS X v10.6.8 or OS X Lion already installed
    2 GB or more of memory (More is better - 4 GB minimum seems to be the consensus)
    8 GB or more of available space

  • Transfer Mountain Lion upgrade, purchase to new Apple ID

    I upgraded from Snow Leopard to Mountain Lion on my Macbook Pro using my old Apple ID. Now I have a new Apple ID and want to transfer my purchase. Is this possible, and if so, how?

    The license for any OS purchased at the app store is tied forever to the Apple ID used to purchase it - if you want to download it on another computer, you will need to use the same Apple ID you used to purchase it. That cannot be changed.
    You can also purchase it again with a new Apple ID......

  • Can't download Mountain Lion after purchase

    I bought Mountain Lion and received two emails. I entered the code to access the pdf that contains a redemption code for the actual download. However, the App store won't accept this code. After and hour on the phone to Apple with no answers I seem to have paid for nothing! I'd appreciate some suggestions as I really need this browser update.

    Are you carefully cutting & pasting the redemption code from the pdf to the Mac App Store? No extra space at the beginning or the end?
    If this is truly an invalid code, have you called the Apple Store and spoken to them about your purchase? What did they say?
    If you get no where with the Apple Store, then turn to Customer Relations. Call Apple Care 1-800-MY-APPLE. You may have to tell the automated system that you have a security issue to get past the credit card request, since this is not about hardware with a serial number. When the first tier agent answers the phone, calmly tell them you have an issue that you wish to escalate immediately to Customer Relations. CR agents are authorized to do almost anything to make customers happy.

  • Unable to download Mountain Lion after purchase from App Store

    Hi
    I have purchased Mountain Lion from the App Store.  When I try to download i get a message stating that it cannot be downloaded.  My Mac Book Air has the correct specifications needed but Apple won't let me download the software.

    Are you quite sure? Check your model identifier. If you have the first model released, then it cannot run anything past Lion. Be sure you meet ALL the requirements.
    Upgrading to Mavericks
    You can upgrade to Mavericks from Lion or directly from Snow Leopard. Mavericks can be downloaded from the Mac App Store for FREE.
    Upgrading to Mavericks
    To upgrade to Mavericks you must have Snow Leopard 10.6.8 or Lion installed. Download Mavericks from the App Store. Sign in using your Apple ID. Mavericks is free. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
        OS X Mavericks- System Requirements
          Macs that can be upgraded to OS X Mavericks
             1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
             2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
             3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
             4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
             5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
             6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
             7. Xserve (Early 2009) - Model Identifier 3,1 or later
    To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
         Are my applications compatible?
             See App Compatibility Table - RoaringApps.

  • HOe do i reinstall mountain Lion already purchased?

    My desktop recently ctashed and Ihad t install LION os to it. Now I want to upgtade it to Mountain Lion which was installed before crash, HOW DO I DO IT WITHOUT AGAIN PURCHASING IT?

    sounds like you had an HD crash - somehow you have a new HD up and going - what are you running now - Snow leopard? Lion? 
    Make sure your new HD configuration is associated with your apple ID and you are signed in in App Store.  All of my purchases are visible on different devices (Mac book Air, Pro, Imac etc) when I log in with apple id in store. 
    If you had Mountain lion via disk etc.. then you may have to go through different route to download.  You can also find some tutorials/tips on how to do a fresh install with ML once you download by putting on a 8gb or higher thumb drive - allows for a better cleaner install in many opinions.  You may want to review this option prior to download once you get the apple ID thing figured out.

  • Cant locate Mountain Lion in "purchased apps" ?

    Hi. i have bought Mountain Lion on release date, i have downloaded it serval times, latest was today .. i deleted the setup because it did not want to install properly, but when i went to re-download it from my purchased apps i could not locate it?
    Please ..

    It could be a hidden purchase.
    http://support.apple.com/kb/HT4928

  • Mountain lion OS purchase problem

    Hello! I've purchased Mountain lion OS on the apple website (at least I paid for it), but I did not get any acces to the program (got only my order number on e-mail).  How can I now solve the issue?
    I cannot start my macbook without installing this OS. It's asking me to sign in to my apple ID (which I do), and says that this ID did not purchase Lion (so the OS cannot be reinstalled). I do not remember anything about my previous ID, which I got while buying the laptop, so I made a new one. Than I went with this ID to the apple site and purchased the required OS (the money was taken from my card). I don't know in which way am I supposed now to get acces to this OS. When I go to the shop again with my ID, I see the software hanging on some order status page (and there are no changes already 4 days). And if I look for it in the shop again - there is no download option appearing (it again only offers me to buy it)....and the account info says I have no products purchased yet...
    I cannot contact the support in my country, because I'm abroad, and there is only calling option available... Cannot cancel the order as well...
    I hope somebody can help me with this, or al least tell how is it supposed to work.
    Or maybe I did something wrong at all?
    I mean, how can get the Mountain lion OS into my mac in this situation?
    The only option I have while switching it on - is to reinstall the mountain lion os - than it directs me to my apple ID-than it says this ID did not purchased lion and cancels the installation (even after I already paid for it in the apple site store)...

    P.S. The order status in the app shop says - complete - but no download option anywhere.
    And when my computer wants to reinstall mountain lion  - it says, that this ID did not purchse Lion
    What is this supposed to mean? I have to purchase Lion OS as well? or it means mountain lion by this message, but just doesnt see, that my account bought it?

  • HT2404 Downloading Mountain Lion after purchasing app

    As soon as I purchased the mountain lion app it says "download" next to the icon under recent purchases in the app store but as soon as I click on it says "download" again and nothing more happens. Has this happened to anyone else? Any troubleshooting advice before I need to take it in to the store?

    Thank you, I waited 3 hours then noticed the icon on my dock. I appreciate it!

  • Where do I get my rebate for OSX Mountain Lion after purchasing the new Retina Macbook? Is it e-mailed, or what?

    I know I am supposed to get the rebate somehow, but I am not sure how. Please help?

    See Here  >  up to date program

  • HT202159 Hi can anyone help? Can't download - Mountain lion now permanently 'paused' in the dock. Purchase page does not have the resume button and I have already signed in & out again... HELP!

    Hi
    Can anyone advise...
    Cannot download Mountain Lion after purchasing from Apple online. Mountain Lion icon is now permanently 'paused' in the dock. The Purchase page has the download but no resume button. I have enter the code again but it cannot be redeemed again. I have signed in and out again from the tab at the top of the page.
    I have spoken to Apple for two evenings now. Last attempt was to bypass the Mountain Lion and download Mavericks overnight but nothing downloaded.
    I have checked the internet connection and all is well.
    Any ideas how to progress... I have an appointment to take in to Apple on Monday...

    Have you tried to resume the download using Launch Pad?  The icon should be in your Dock.
    If that doesn't help ...
    Apps such as Little Snitch, Growl, and MacKeeper can prevent apps from downloading
    Disable anti virus software if installed
    Make sure the firewall is turned off in System Preferences > Security & Privacy > Firewall
    Make sure Gatekeeper is enabled
    Open System Preferences > Security & Privacy then select the General tab.
    Make sure either Mac App Store or Mac App Store and identified developers is selected.
    If that area is grayed out, click the padlock icon to proceed.
    OS X: About Gatekeeper

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