Mountain lion crash during install

So disappointed...
Downloaded Mountain Lion on my iMac (November 2010) to upgrade from Snow Leopard.
My iMac CRASHED during installation...
After calling Applecare and troubleshooting for close to two hours...
looks like my hard drive is "locked".
Now I have to lug this thing to the Apple Store. Weak.

I see then you don't have Mountain Lion installed yet.
You must purchase it from the App Store on the dock icon.
$19.99
http://www.apple.com/osx/
Click on the Apple in the upper left of the screen and then About this Mac.
Does it say you are running 10.8 ?

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