Mountain Lion Disappear from my purchased list
I purchased OS X Mountain Lion. Installed it in my home mini mac at home. Tried to install it in my mini mac at office but failed. After that the purchased OS disappeared from my account. How can I make it appear again in my list of purchased software to re-install it in my mini mac in my office ????
Thanks.
First, make sure that you are using the same Apple ID on both Macs. Mountain Lion is hidden, so go to App Store > Featured > Account (under Quick Links) > Show hidden purchases, and show OS X Mountain Lion. Finally, OS X will appear on Purchases to download Mountain Lion
Similar Messages
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Why has Mountain Lion disappeared from my Purchased List in the Apple Store?
When Mountain Lion came out, I purchased the upgrade and installed it one one of my MacBook Pros. Today I wanted to download it again on my other MacBook Pro and install it there. It doesn't show up in my "Purchased" apps in the Apple Store.
I had some serious system errors a few months ago, took this MacBook Pro into the local Apple Store and they reloaded Mountain Lion for me. Did not erase the purchase history? I really need to upgrade the other MacBook Pro.
Help? Someone who knows the solution to this, please respond quickly.
Thanks,
veehbjBarney,
Problem solved. I called Apple Care and was on hold with three different people, but they finally got me to someone who could check my previous Apple IDs. I had downloaded it under a different Apple ID than I'm now using. When Apple changed from me.com to iCloud.com I found the transition very confusing. At that time I changed my apple ID from just a five letter ID to that same five letters with an @me.com after it, [email protected] I had forgotten how that went as the conversion was confusing to me. It wasn't necessary for me to change my Apple ID. Now I have two.
So, I logged in with just the XXXXX and was able to get into my previous Apple account and there were seven apps there listed as purchased, including Mountain Lion.
So, I'm now downloading the Mountain Lion upgrade App on my wife's MBP and it is coming down, slowly. It's going to take an hour or more to download 4.44 GBytes (probably a couple of hours as I remember from the first time I did this).
So, thanks for your trying to help solve this riddle. I've given you a Star that you helped me. Do appreciate your help and sticking with me the past hour or so.
I was impressed with Apple Care. They really tried hard to help me. Almost made the cost to put this MBP under Apple Care worth it (over $300). Sad thing is that I spent over three hours saving $20. Should have just purchased the Mountain Lion upgrade again under my wife's Apple ID. Lesson learned.
veehbj -
Hello Apple.
Yesterday I have purchased app «OS X Mountain Lion», but it didn't download completely and disappeared from my purchased list.
Need you assistance.See if the purchase is hidden:
http://support.apple.com/kb/HT4928 -
for some reason osx mountain lion has disappeared from my purchases and now when i want to install mountain lion on another mac with the same apple id it wants to charge me for the program even though i have already purchased it. what do i do?
Open the Mac App Store on the other Mac and in the Quick Links sign into your account. See if the Mountain Lion purchase is among hidden apps in the iCloud area of your account info.
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Mountain lion - wake from sleep - destroys hdd
I upgraded my macbook pro mid 2009 model to mountain lion.
First crash - left my computer for 3 hrs playing music using iTunes. Hdd went to sleep, screen is sleeping as well. I moved my mouse and everything froze. Music stopped. Waited for a minute. Nothing happened. I forced shutdown by holding power button for 5 seconds. Reboot failed because hdd can no longer be detected. (Gray folder with question mark) Not even by the install disk.
I brought it to the service center and they replaced my hdd after i approved it. It works ok then. Reinstalled mountain lion and all my stuff.
Second crash - i left my computer for an hour playing music through Grooveshark. Screen and hdd went to sleep while music still played ok. I moved the mouse to wake from sleep but the screen remained black. I can see the cursor not moving but the music was still playing. I put down the lid and waited for a few seconds before turning it on. Screen was still black except for mouse. Music stopped when i closed the lid. I forced shutdown by holding the power button for 5 seconds. Reboot failed because the hdd cannot be detected. (Gray folderneith question mark) Not even by the install disk.
I'm going to the repair center tomorrow and have it checked again. It's only been a week since i got back from the repair center...
So i was reading about the issues with mountain lion waking from sleep where the hdd has slept as well. But it seems that their hdds were intact and they were able to reboot. Mine however, has left my hdd as a heavy paper weight.
2 things, how do I repair the hdds and use them again? Is the issue caused by waking from sleep with the hdd sleeping as well?
Note that in both occurrences, my mbp was plugged in.
Or is it possible that the 2009 model just can't handle mountain lion?
I'm thinking of using ubuntu to force mount my 2 broken hdds and hopefully recover some of my data though all my important files and documents are in sugarsync and dropbox. (Thank God for online storage!) though this is quite detrimental to teaching...Repair the Hard Drive and Permissions - Lion/Mountain Lion
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu. Select Restart from the Apple menu. -
I deleted my iMovie from computer and from my purchases list in AppStroe. When I'm trying to download it again from App Store a pop up window comes up and says: "These apps were already assigned to your Apple ID and are available in your Purchases list". Please help me to reinstall it.
If new versions of iPhoto and the other iLife applications (iMovie and GarageBand) were purchased by the previous owner from the Mac App Store, then they will be locked to the previous owner's Apple ID and cannot be transferred to you. You will have to re-purchase them under your own Apple ID.
If this is an older MBA that came with Snow Leopard or an earlier version of Mac OS X, though, the system would have come with an installation disk that included the iLife applications, a disk which the seller should have provided to you. Those iLife applications would be older versions, of course, and may or may not work in Lion depending on how old they are.
Regards. -
Mountain Lion OS from the App Store
I purchased mountain lion os from the app store for my laptop but also want to upgrade my imac from lion to mountain lion. When I went to the mountain lion app to purchase it again for my desktop it did not give me the option to buy only to download. I thought we would have to purchases two copies of the OS for each device, is that incorrect?
Message was edited by: laminin77The Terms of Use for Mac App Store software is that you may install it on as many Macs as you own or have in your control. That includes OS X.
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Mountain Lion downloaded from App store on 11th and 12th June will not install. Downloaded TWICE it times out after 20 secs into install. Can't get any help!!! Going around in circles!!
My Machine MacBook Pro OS 10.6.8
Processor 2.66Ghz i7,
4GB memory
128GB solid state drive
Purchased 2010Thanks very much for the advice. I trawled through the other answers on the site and it appears others had the same issue. I doubled the available space and the install went like clockwork... which is what one would norma;ly expect from Apple :-)
Maybe Apple should have a ' definitely read me first' notice before a download takes place with CLEAR instructions to have more than the 6GB they indicate ofr the Mountain Lion download -
Why can't brand new MacBookPro9,1 (OEM Mountain-Lion) boot from Snow Leopard on external drive, or internal partition?
Is this because of hardware changes? Or firmware changes? Or is it just and Apple Inc. administrative fiat?@Steve Holton: Sorry Steve, but you're wrong about that one . I'm using 10.8 (purchased and downloaded) on the internal HD of this MBP8,3 (2.2 GHz, 17"), and I am also able to boot into 10.7.4 and 10.6.8 from external FW800 partitions.
However, I DO have problems with my MBP9,1. It came with 10.7.4 installed and ran fine. Then I purchased and installed 10.8. It ran fine but could no longer boot from 10.7.4 on an external partition. I then reinstalled 10.7.4 on the internal HD and discovered that it is still unable to boot (even 10.7.4) from an external FW800 partition.
One of Apple's Senior Support Advisors has done some remote troubleshooting but the case is still open and unresolved. An earlier Apple Support case suggested that when, I installed the downloaded copy of 10.8, there had been a "firmware update" (behind the scenes) that is now causing the problems with booting from my external partition(s). This apparently is "a bug": it is not what is supposed to happen.
So - I believe - "the problem" really has nothing to do with hardware capability. It is strictly about Apple's strategy for "managing its future customer base". If you don't like it - use something else - I am seriously considering Ubuntu as an alternative.
If there's a hidden caveat in all this it's probably "Read Appple's Licence Agreement VERY Carefully". -
How do I stop my ipod touch disappearing from my device list?
For some reason my iPod disappears from my devise list in iTunes wha tcan I do to stop this, anyone had a similar problem?
- Go to Settings>iTunes and App Stores and sign out and sign in with other ID. To update apps purchased with the first account you will have to log into that account.
- iTunes purchases are permanently locked to the account that purchased the.
- There are also other items on the device that are associated with the account such as iCloud account and where you can be reached for Messages and FaceTime. -
An app icon disappeared from my purchased icons on the app store
Hi
I bought a new ipad mini and got in it the apps of numbers and pages. To day I looked on all my purchased apps and saw that the numbers app exists among the list of purchased apps but the pages app disappeared from the list of purchased apps. the app still works on my ipad. Why it disappeared from my purchased apps list? how can I bring it back to the list of purchased apps? I am scared that the app will disappear from my ipad and i will not be able to retrieve it.Hi
I scrolled over and over but it is not there. But if I erase it from the ipad and then open the App store I can download it for free. It will not be on my purchased list but I can redownload it. -
I have an older 13" macbook with snow leopard, I want to upgrade to the newest mountain lion, can i just purchase and instal?
Upgrade Paths to Snow Leopard, Lion, and/or Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99. To access the App Store you must have Snow Leopard 10.6.6 or later installed.
Upgrading to Snow Leopard
You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
Snow Leopard General Requirements
1. Mac computer with an Intel processor
2. 1GB of memory
3. 5GB of available disk space
4. DVD drive for installation
5. Some features require a compatible Internet service provider;
fees may apply.
6. Some features require Apple’s iCloud services; fees and
terms apply.
Upgrading to Lion
If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
You can purchase Lion by contacting Customer Service: Contacting Apple for support and service - this includes international calling numbers. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
Lion System Requirements
1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
or Xeon processor
2. 2GB of memory
3. OS X v10.6.6 or later (v10.6.8 recommended)
4. 7GB of available space
5. Some features require an Apple ID; terms apply.
Upgrading to Mountain Lion
To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase and download Mountain Lion from the App Store. Sign in using your Apple ID. Mountain Lion is $19.99 plus tax. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
OS X Mountain Lion - System Requirements
Macs that can be upgraded to OS X Mountain Lion
1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
See App Compatibility Table - RoaringApps.
For a complete How-To introduction from Apple see Upgrade to OS X Mountain Lion. -
Since installing iOS 7 messages randomly disappear from the messages list. When I scroll through message from 'Fred' has disappeared. I go to 'Fred' in Contacts, go to send message and there are the messages. 'Fred' messages then re-appear in Message list. Why? How to stop messages disappearing from message list? Thoughts?
Since installing iOS 7 messages randomly disappear from the messages list. When I scroll through message from 'Fred' has disappeared. I go to 'Fred' in Contacts, go to send message and there are the messages. 'Fred' messages then re-appear in Message list. Why? How to stop messages disappearing from message list? Thoughts?
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I like to make MP3 CD's when I have people over, or when my friends have people over so I can just pop them into the CD player and let them play all night without having to worry about changing the CD or anything. Well, Apple's music is in AAC format, so I have to convert the songs to MP3 files using the converter in iTunes. So I'll convert them to MP3's and just delete the AAC file so I don't have doubles. The problem is, the next time I plug the phone into my laptop to transfer new purchases, iTunes thinks that the songs I converted aren't there anymore because the phone has them as AAC files, and iTunes has them as MP3 files, so it doubles the music again...EVERY time!! It's very frustrating! So this is why instead of clicking Transfer Purchases, I would like to be able to just drag and drop the songs I want from the Purchased list on the phone into my iTunes library. I hope I explained this right...lol. Unfortunately, it doesn't seem like I'm able to do that. I'm hoping maybe somebody here can help me out and give me some pointers on what to do about this. Thanks!!
That stinks! I can actually do that at my house...I just plug my iPhone right into the wire that's plugged into my receiver in my living room...but some of my friends aren't "technology savvy"...lol...so they just have DVD players and I'll put the CD in there because it will read an MP3 disc. What's funny, is I have the phone set to "Manually Manage Music", and when I plugged it into the laptop just now, the one song I downloaded last night on the phone, transferred over to the iTunesl library. That NEVER happens. And it only transferred the one song...it didn't double the other songs like it ususally does. I swear, iTunes does what it wants, when it wants sometimes...lol. Thank you for your quick response.
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I've recently formatted my 10.7.4 mountain lion MacBook from 2007. The hard drive is wiped and I think it deleted to OS too. How do I put the OS back on it?
Wiping the drive does indeed delete the OS. Try this -
Boot to the Lion (10.7.4 is Lion not Mountain Lion) recovery partition by restarting the computer and holding down the command and R keys during startup.
If this works, reinstall from here. You must be connected to the Internet to do this.
If this does not work, possibly because you reformatted the recovery partition as well, you will need to reinstall from your original disks (assuming it came with 10.6 or earlier.) Boot to the disk by holding down the C key during startup and run the installer.
Best of luck.
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