Mountain lion download interrupted, cannot resume download
Hello,
I am running Snow Leopard on a MacBook Pro purchased in 2009. I recently purchased Mountain Lion from the App Store. (My system meets all the requirements to download this software.) While attempting to download Mountain Lion, I must have temporarily lost my DSL Internet connection, which is not an uncommon experience in the rural area where I live; it can go off for five minutes then be on again and sometimes does this several times a week. Obviously this paused my download, which looked to be about 50% complete after the first three hours.A shadow mountain lion icon appeared on my dock showing a pause. As per instuctions in Apple Support I went to the Apps store, clicked on purchases and tried to resume my download.The software is listed under my purchases but "resume" was not an option given. So I clicked on the download button thinking I could just start over. The button went from dark to dim as if the download was going to happen but after a few seconds it darkened again and the download did not start. I tried several times. So I looked in this forum again and found a similar problem. The solution given was to go to the application folder, find the icon for the partial download,discard it, then try downloading from the Apps Store again. There was no icon for a partial download in my Application folder. Now I am stymied and very digusted that it is not possible to email Apple support directly with my problem.
By the way I know Mavericks is the latest version of OSX softtware but download that would mean I would have to buy a new printer so I have decided to stick with Mountain Lion which I am already running on my iMac.
Any help would be much appreciated.
Marcy
Does the downloaded file/app get corrupted
A slow internet connection for huge files like Mountain LIon (4.34 GB), can time out before the file is completely downloaded.
Try this... from the App Store menu bar top of your screen click Store > Check for Unfinished Downloads.
Something to keep in mind if you need to repair the startup disk or reinstall OS X.
"Reinstalling OS X Lion or OS X Mountain Lion via OS X Recovery requires broadband access to the Internet via Wi-Fi or an Ethernet connection. OS X is downloaded over the Internet from Apple when OS X Recovery is used for reinstallation."
From here > OS X Lion: About Lion Recovery
So if it's possible, contact your ISP to see if you can upgrade to a faster connection.
Similar Messages
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HT202159 mountain lion download interrupted and resume button not working
mountain lion download interrupted and resume button not working
From the App Store menu bar top of your screen, click Store > Check for Unfinished Downloads
Keep in mind, for downloading Mountain Lion from the App Store, a high speed (broadband) internet connection is strongly recommended by Apple as noted here > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
If you need to reinstall OS X or repair the the startup disk using Mountain Lion Recovery, that requires broadband access to the internet via Wi-Fi or an Ethernet connection. OS X is downloaded over the internet form Apple when OS X Recovery is used for reinstallation.
You may need to temporarily disable anti virus software to download apps from the App Store including Mountain Lion.
Make sure your Mac qualifies to run Mountain Lion > Apple - Upgrade your Mac to OS X Mountain Lion. -
My mountain lion was interrupted during download it says..... "The product distribution file could not be verified. It may be damaged or was not signed." what to do pls help
If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select "/var/log/install.log" from the file list. Post the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time.
Post the log text, please, not a screenshot. If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into a message.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting. -
How long should an upgrade to Mountain Lion take? Our original download was interrupted by power outage, it seems to be taking forever.
Update2: There is something very wrong with wireless on mountain lion recovery. I don't know what the problem is, but this link may explain:
http://osxdaily.com/2012/08/10/os-x-mountain-lion-10-8-1-beta-released-for-dev-t esting-may-include-wi-fi-fix/
Wireless recovery would start out with over 25 hours estimated and kept on failing. It turns out to be a two step process of downloading a few Mbytes then a 4Gbyte .dmg file, but I couldn't even download the Mbyte file. I bought the thunderbolt to gigabit ethernet adapter, plugged it in, restarted recovery and download of a little more than 4Gbytes took less than an hour. My limiting factor was probably comcast home internet rate of 12Mbps. The wi-fi wireless connection should be able to do over 100Mbps, so wireless shouldn't be much slower than wired, except wi-fi wireless is broken. Now that ML is installed and updated, wi-fi seems fine now, as I am using it right now, but I haven't tried downloading a big file yet.
Don't use wi-fi wireless for Mountain Lion recovery. -
Mountain Lion keeps stopping and recalculating download at 53.25MB - I have tried several times now with resumes and restarts, no joy (have new iMac May 2012). Any ideas, please?
Thanks, bb2804In cases like this, if you have an Apple store near by, they will most likely install the OS free of charge for you, if you can't bring your Apple ID along to prove you've paid for it.
Would that work out for you? -
xI bought Mountain LIon but no dmg is downloaded. I can see the invoice from Apple but not the OS I supposed to receive. Is it a bugg?? I have a mac book air. Thanks
Thanks for the reply.
However the trick is that it cannot download at all.I m asked to download the application. Then I put my Apple ID, then it start to download but just 1s... Then ....Nothing. No application, no error message... Just a nice invoice.... -
my imac is running mountain lion and last night i downloaded maverick. in midst of installing it, it said a powerPC app microsoft word would not work so i canceled the install for the time being. my questions is if i choose to finish installing maverick does that mean i will nevver be able to access word documents stored on my desktop? or do the word docs automatically convert to pages or what? i am so confused. would i be better off just sticking with mountain lion and send the maverick install to the trash? hoping someone will be able to answer my question though i am afraid the response is likely to be just stick with mountain lion so you can keep using word. i had been looking forward to maverick but it seems pretty drastic to not have access to microsoft word anymore by switching to maverick. hope someone has an answer so i can have the best of both worlds so to speak!
thanks for your response Csound1 on the peninsula ... if i go ahead and install maverick and then download LibreOffice or OpenOffice will i then be able to access old microsoft word saved documents on my deskstop through those two free alternatives? i am not that knowledgeable about these things so i am not sure if you are saying i will just be able to use libreoffice or openoffice for creating new documents or whether i can access the saved microsoft docs? are they transferred to OO or LO or what and if editing of the old word docs is needed can i do that through the OO and LO programs or apps (see i am not even sure if i am using the correct vocabulary!) hope you can answer this as quick as the first question, so i can decide to stick with mountain lion and trash the maverick install or proceed with maverick install and hoppe that my microsoft word docs are still accessible through OO or LO or adding to myquestion will pages on maverick be able to open the old word documents? thanks again!
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I have a new Mac Mini with Lion. I am entitled to a free copy of Mountain Lion. Where do i download it from?
http://www.apple.com/osx/uptodate/
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HT1657 cannot resume downloading movie rental. it just says download error
Cannot resume downloading a movie rental. It just says download error
Hello, willywon.
Thank you for the question. Here are a couple articles that will help you troubleshoot the iTunes Store.
iTunes Store: "Error (-50)" when downloading purchased content
http://support.apple.com/kb/TS1583
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
iTunes: Possible iTunes Store errors
http://support.apple.com/kb/TS1424
If you received a specific error number or message and the articles above do not resolve the issue, please reply with the specific error that you are receiving.
Hope this helps,
Jason H. -
I have really slow internet, i bought OS X mountain lion & tried for days to download it. my internet cuts every time & the download restarts from the beginning is thr a way to download the software as a "zip" file or from a link not app store?
MacBook Pro
https://discussions.apple.com/community/notebooks/macbook_pro
https://discussions.apple.com/community/mac_os/mac_os_x_v10.7_lion?view=discussi ons
http://www.apple.com/support/macbookpro
Take it somewhere that has better broadband. The best you can do sometimes is invest in new modem that works with your system instead of the rental etc in most cases.
Do a Safe Boot.
Make sure your firewall is set properly. Don't use 3rd party. AV software can get in the way.
Make sure you are getting the service and a clean strong modem signal - slow is one thing but if it drops off and can't maintain a connection you have hardware issues, not software - and upgrade to a new OS doesn't tend to improve, it may even not work with older networking equipment once you do get it.
I agree and think electronic only goes too far. And when you do get it: burn the package and manually set it aside first before running the intaller! make a flash memory installer, put it on DVDs too. -
Yesterday, I purchased Mountain Lion OSX and tried to download it but I don't think the download worked. How can I tell if I am using Mountain Lion and how do I get help if the download was unsuccessful?
Click your Apple menu icon top left corner of your screen.
From the drop down menu click About This Mac.
If Mountain Lion is installed, it will say: v10.8
If not, launch the App Store. From the App Store menu bar click Store > Check for Unfinished Downloads
FYI .. for downloading Mountain Lion from the App Store, a high speed (broadband) internet connection is strongly recommended by Apple as noted here > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
If you need to reinstall OS X or repair the the startup disk Mountain Lion Recovery, that requires broadband access to the internet via Wi-Fi or an Ethernet connection. OS X is downloaded over the internet form Apple when OS X Recovery is used for reinstallation. -
I have purchased Mountain Lion but I can't download it. (the application could not be downloaded). Please help!
Absolutely. A proxy can prevent the software from downloading and installing.
I realize you have already purchased Lion from the App Store but a workaround in your case would be the thumb drive.
OS X Lion USB Thumb Drive - Apple Store
Message was edited by: Carolyn -
I've updated to Mountain Lion and now when I download a purchased program nothing happens (it jumps to download but the download will not open?)?
Hi, Thanks for responding. Most downloads you can double click and/or drag over to applications for it to actually install however this one you can't. It just acts like an empty folder and does nothing. I did update to Mountain Lion recently and wondered if it was incompatible or something or if I was doing anything wrong? Thanks.
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Hello Apple.
Yesterday I have purchased app «OS X Mountain Lion», but it didn't download completely and disappeared from my purchased list.
Need you assistance.See if the purchase is hidden:
http://support.apple.com/kb/HT4928 -
OS X Mountain Lion: why can't I download you?!
I recently purchased OS X Mountain Lion from the Apple Store. I used the desktop APP Store application to redeem the code for my purchase. There is a big download button for this download but every time I hit it, a pinwheel appears for a moment, and then nothing.
Nothing appears to be downloading. If it were downloading, where exactly would I look to see the status of the download.
I understand we are now in a Maverick world, but my goal today is to get OSX Mountain Lion up and running, and the APP store does not seem to want me to download something that I paid for.
Please Please Help if you have had this problem and found a solution. No forum I've seen so far discusses this problem.Purge your mind about PowerMac and Snow Leopard first. Only Intel (non-PowerMac/IBM) computers, and Mac Pro Early 2008 and later (3,1 and above) can upgrade to 10.8.x
There can be configuration and network issues with download, even some installed 3rd party products can interfere, or rarely a firewall setting (for which you should be using your router firewall anyway).
Also, try repairing permissions, try safe boot, be sure to make a backup! and also to avoid redownload and to allow install and clean install now and later, save the installer package and make a small ML Install system.
Mavericks is free and any Mac Pro that can run ML can also install 10.9
http://www.apple.com/osx/how-to-upgrade/
Funny too how Bing turns up threads, reports and suggestions - along the Side Bar "More Like This" on over on the right:
if i buy mountain lion from the apple store will i be able to download it
unable to download mountain lion?
why cant i download mountain lion?
Mountain lion Download
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