Mountain Lion Server Profile Manager not accessible externally

What do I need to be checking if I can't access our Mountain Lion server's Profile Manager externally. From a test iPad on a carrier's 3G network, I get a "server not found" error when using http://fqdn/. I can bring up the server page if I use https://publicipaddress. but not https://publicipaddress/profilemanager. Apple tried accessing the server with the same findings. We're a state agency behind tight firewall and security and we're told that all Profile manager needed ports are open... Thanks.

Nelson -
Pretty much everything boiled down to DNS, firewalls and ports. Unfortunately, I was never able to acertain which of the three items were causing this problem because we have a separate group who manages the network and firewall (plus a separate security team). If I recall, once they focused on what it was I was trying to accomplish, most of the problems "magically" went away.
Is your reverse DNS working the way it's supposed to? Ex:
yourserver:~ login$ hostname
yourserver.yourdomainname
yourserver:~ login$ host yourserver.yourdomainname
yourserver.yourdomainname has address 10.x.x.x
yourserver:~ login$ host 10.x.x.x
3.34.2.10.in-addr.arpa domain name pointer yourserver.yourdomainname
yourserver:~ login$
Also be sure to follow "burton11234's" posts. https://discussions.apple.com/people/burton11234?view=overview

Similar Messages

Mountain Lion Server Profile Manager error

I recently setup a Mountain Lion server (10.8.2) to manage multiple ipads and Macs with Profile Manager in a PC oriented Active Directory environment.
I setup an SSL certificate and bound to the organization's active directory (with Directory Utility) and that all works fine.
We are now simply trying to assign the rights to individual users to use Profile Manager and running into trouble.
Using the Server app, we click on a user (or group) and then go to assign rights (with the gear menu).
The list of items to assign is supposed to come up.
Instead the list never comes up.
Can anyone shed any light on what we have to do?

What are you trying to do
Assign what users can use the profile managers web interface
or restrict what users can and can't have devices registered to their name in profile manager

Mountain Lion Server- Profile Manager- No such file or directory

When trying to start Profile Manager I recieve this message:
I have tried the following fix provided by Apple:
/Applications/Server.app/Contents/ServerRoot/usr/share/devicemgr/backend/wipeDB. sh
However, my problem seems to exist a step before this is even useful. I have been all over the Apple Support Community and web looking for an answer, but everyone seems to assume all problems exist at a point where you don't receive the following from the Console:
ProfileManager[29045]: devicemgrd: Terminating on unhandled exception No such file or directory - /var/devicemgr/ServiceData/Data/migration at /Applications/Server.app/Contents/ServerRoot/usr/share/devicemgr/webserver/devi cemgrd:238:in `initialize'
/Applications/Server.app/Contents/ServerRoot/usr/share/devicemgr/webserver/devic emgrd:238:in `new'
/Applications/Server.app/Contents/ServerRoot/usr/share/devicemgr/webserver/devic emgrd:238:in `SetupRails'
/Applications/Server.app/Contents/ServerRoot/usr/share/devicemgr/webserver/devic emgrd:158:in `Run'
/Applications/Server.app/Contents/ServerRoot/usr/share/devicemgr/webserver/devic emgrd:851
com.apple.launchd[1]: (com.apple.devicemanager[29045]) Exited with code: 1
com.apple.launchd[1]: (com.apple.devicemanager) Throttling respawn: Will start in 9 seconds
serveradmin[28989]: servermgr_devicemgr: response statusCode: 503
serveradmin[28989]: servermgr_devicemgr: waiting for devicemgr to respond
serveradmin[28989]: servermgr_devicemgr: response statusCode: 503
serveradmin[28989]: servermgr_devicemgr: waiting for devicemgr to respond
serveradmin[28989]: servermgr_devicemgr: response statusCode: 503
serveradmin[28989]: servermgr_devicemgr: waiting for devicemgr to respond
serveradmin[28989]: servermgr_devicemgr: response statusCode: 503
serveradmin[28989]: servermgr_devicemgr: waiting for devicemgr to respond
ProfileManager[29053]: Failed to delete '/var/devicemgr/ServiceData/Data/tmp'. No such file or directory - /var/devicemgr/ServiceData/Data/tmp
serveradmin[28989]: servermgr_devicemgr: response statusCode: 503
serveradmin[28989]: servermgr_devicemgr: waiting for devicemgr to respond
ProfileManager[29053]: devicemgrd: Terminating on unhandled exception No such file or directory - /var/devicemgr/ServiceData/Data/migration at /Applications/Server.app/Contents/ServerRoot/usr/share/devicemgr/webserver/devi cemgrd:238:in `initialize'
/Applications/Server.app/Contents/ServerRoot/usr/share/devicemgr/webserver/devic emgrd:238:in `new'
/Applications/Server.app/Contents/ServerRoot/usr/share/devicemgr/webserver/devic emgrd:238:in `SetupRails'
/Applications/Server.app/Contents/ServerRoot/usr/share/devicemgr/webserver/devic emgrd:158:in `Run'
/Applications/Server.app/Contents/ServerRoot/usr/share/devicemgr/webserver/devic emgrd:851
com.apple.launchd[1]: (com.apple.devicemanager[29053]) Exited with code: 1
com.apple.launchd[1]: (com.apple.devicemanager) Throttling respawn: Will start in 9 seconds
serveradmin[28989]: servermgr_devicemgr: response statusCode: 503
serveradmin[28989]: servermgr_devicemgr: waiting for devicemgr to respond
serveradmin[28989]: servermgr_devicemgr: response statusCode: 503
serveradmin[28989]: servermgr_devicemgr: waiting for devicemgr to respond
serveradmin[28989]: servermgr_devicemgr: response statusCode: 503
serveradmin[28989]: servermgr_devicemgr: waiting for devicemgr to respond
serveradmin[28989]: servermgr_devicemgr: response statusCode: 503
serveradmin[28989]: servermgr_devicemgr: waiting for devicemgr to respond
ProfileManager[29061]: Failed to delete '/var/devicemgr/ServiceData/Data/tmp'. No such file or directory - /var/devicemgr/ServiceData/Data/tmp
serveradmin[28989]: servermgr_devicemgr: response statusCode: 503
serveradmin[28989]: servermgr_devicemgr: waiting for devicemgr to respond
ProfileManager[29061]: devicemgrd: Terminating on unhandled exception No such file or directory - /var/devicemgr/ServiceData/Data/migration at /Applications/Server.app/Contents/ServerRoot/usr/share/devicemgr/webserver/devi cemgrd:238:in `initialize'
/Applications/Server.app/Contents/ServerRoot/usr/share/devicemgr/webserver/devic emgrd:238:in `new'
/Applications/Server.app/Contents/ServerRoot/usr/share/devicemgr/webserver/devic emgrd:238:in `SetupRails'
/Applications/Server.app/Contents/ServerRoot/usr/share/devicemgr/webserver/devic emgrd:158:in `Run'
/Applications/Server.app/Contents/ServerRoot/usr/share/devicemgr/webserver/devic emgrd:851
com.apple.launchd[1]: (com.apple.devicemanager[29061]) Exited with code: 1
com.apple.launchd[1]: (com.apple.devicemanager) Throttling respawn: Will start in 9 seconds
serveradmin[28989]: posting dist not
ProfileManager[29069]: Failed to delete '/var/devicemgr/ServiceData/Data/tmp'. No such file or directory - /var/devicemgr/ServiceData/Data/tmp
I'm looking for a solution that doesn't involve reinstalling Mountain Lion if that is at all possible. It seems to me like it should, as that's not so much a solution as just starting over. If you need more from Console, just let me know. Also, I have tried all the threads that relate to restarting, rebooting, or reconfiguring Device Manager and none of them work; at the end I still get the message "No such file or directory."
Thanks for the help!

Finally figured the problem out on my own. Thank you to the apple support community for all your help. Full story, I installed OSX Server and then changed the Service Data location to an external hard drive. After that the Profile Manager immediately stopped working. Several reinstallations later and still not working. The problem was not even a little related to /Applications/Server.app/Contents/ServerRoot/usr/share/devicemgr/backend/wipeDB .sh, which is the answer everyone else on the internet was giving. The problem was that Profile Manager was no longer installed/installing for whatever reason. So, I went in and reinstalled just Profile Manager from the Server.app and now everything is working great. If things stop working I'll update this post. This is how:
To begin, delete /private/var/devicemgr. This file is created during the install and if it already exists, the install won't work.
Open terminal and copy sudo /Applications/Server.app/Contents/ServerRoot/System/Library/ServerSetup/CommonE xtras/80-devicemgrcommon.sh
That is all I had to do and Profile Manager works great for me now. Hope this helps someone.

Mountain Lion Server Profile Manager wont erase

I cant seem to get rig of these blank profiles in Moutain Lion Server. CAn anyone help? I have not been able to find a solution in the forum.
Thanks,
Tom

Nelson -
Pretty much everything boiled down to DNS, firewalls and ports. Unfortunately, I was never able to acertain which of the three items were causing this problem because we have a separate group who manages the network and firewall (plus a separate security team). If I recall, once they focused on what it was I was trying to accomplish, most of the problems "magically" went away.
Is your reverse DNS working the way it's supposed to? Ex:
yourserver:~ login$ hostname
yourserver.yourdomainname
yourserver:~ login$ host yourserver.yourdomainname
yourserver.yourdomainname has address 10.x.x.x
yourserver:~ login$ host 10.x.x.x
3.34.2.10.in-addr.arpa domain name pointer yourserver.yourdomainname
yourserver:~ login$
Also be sure to follow "burton11234's" posts. https://discussions.apple.com/people/burton11234?view=overview

Lion Server Profile Management error reading settings

After starting up Lion Server the profile management pane showed an error. It is also not possible to login via de browser to the profile manager. How can I fix this? Using the default httpd.conf file did not help.
This is one of the many problems I have with Lion server that does not work as expected. So if someone has a solution to remove all profile settings from my client MBP than I can try to revert back to Lion on my server also.
I hope this question is also read by someone of apple as this is not the quality I expected from apple. It lacks decent documentation and the setup of Portable Home Users is not possible. I thought apple product were self explaining and intuitive. This reminds me of the old Windows days: sitting days to figure it out and use a lot of terminal commands.

Did you ever find a resolution? If not then this might help Server: An error with code -1 occurred while setting up Device Management

Lion Server Profile Manager Configuration

Hi Guys,
Currently have been testing Lion Server and Profile Manager Configuration.
So Far Have setup
Lion with Server App and Server Admin Tools
Configured Open Directory Master and enabled SSL on LDAP
Once Configured OD has created a CA Certificate can use for Profile Manager
Have Enabled in Server.app Web and Profile manager
In SSL Certificate Configuration have set CA Certificate for Web and Enabled Apple push notifications with my apple ID
In Profile Manager Enabled Device Management and Enabled Sign configuration profiles and selected CA Open Directory Certificate Created when setting up OD Master.
On Server Originally could install Trust Profile OK and Enroll Server OK with no issues, but on any other 10.7 Devices could install Trust Profile OK but would always say unsigned and Enroll would never work or just hang.
Now Since Played around with settings on 10.7 Server can no longer enroll but trust OK.
Questions have is
For SSL and Profile Manager to work properly as well as Certificates do you require to purchase a proper SSL Certificate or can we use the OD Master Certificate that gets created. All we are testing is on the Local LAN so don't want to get a SSL certificate from the internet.
Also why cannot 10.7 clients trust profile and enroll Devices Properly? How do I get this working properly?
Any ideas?
Regards,
Shane

taubmas wrote:
Not sure if its that as finally got Lion Server working on a VM setup so network shouldn't be an issue...
Had 1 OSX Lion Server VM and 1 OSX Lion Client VM and OSX Lion Server VM gets profile and enrolls device fine but again OSX client doesn't get enroll just sits again at installing..... even if set keychain to trust and make trust profile verified..
any other ideas? I think need to somehow get the server to trust trust profile by default instead of going to keychain all the time.
Shane
Did you get this to work in an ESXI envrionment? If so, which version are you running?

How to use Lion Server Profile Manager to require password after screensaver

Our Company is upgrading to Lion server. One of our requirments for network security is to require a password to wake the computer from sleep or screensaver. In SL Server you would add a key to the com.apple.screensaver entery in workgroup manager.
In Profile Manager in Lion server there is a custom setting section and I have tried adding a key there but it does not seem to work. Can anyone offer some help on how to put the require password to wake from sleep or screensaver in Profile Manager so the setting gets pushed out?

Hi CodyCodes,
Just discovered the same issue today as well. Further complicating things, the screensaver timeout setting in Login Window doesn't apply to Profile Manager clients no matter what the setting. This was reproduced and confirmed by the Apple Tech I was working with. He's submitted the bug to their engineering staff. I requested that he ask them why there is no setting for password on sleep or screensaver. Hopefully this is resolved soon, as this feature is 99% of the reason we're implementing Profile Manager to begin with.
Cheers

Lion Server Profile Manager - Windows Enviroment

My company needs to be able to manage mobile devices, specifically iPhones and iPads, that connect to our corporate MS Exchange server. We are looking at mobile device management solutions to manage password policy, software restrictions, device registrations, etc., and I have come across the built in Profile Manager in Lion Server. Is it possible to introduce or integrate a Lion Server into our existing Active Directory environment for the purposes of mobile device management or are we better off on finding another third party solution?

taubmas wrote:
Not sure if its that as finally got Lion Server working on a VM setup so network shouldn't be an issue...
Had 1 OSX Lion Server VM and 1 OSX Lion Client VM and OSX Lion Server VM gets profile and enrolls device fine but again OSX client doesn't get enroll just sits again at installing..... even if set keychain to trust and make trust profile verified..
any other ideas? I think need to somehow get the server to trust trust profile by default instead of going to keychain all the time.
Shane
Did you get this to work in an ESXI envrionment? If so, which version are you running?

How to write .CSV file to import device placeholder into Lion Server Profile Manager?

I'm now using Mac Mini with Lion Server (10.7.4). I've already setup a server with Profile Manager to manage some iOS devices.
Now I need to add many devices into Profile Manager. From some articles, (for example http://my.safaribooksonline.com/book/-/9780132778879/chapter-4dot-managing-accou nts/ch04lev1sec3), I found that I can use .CSV file to import many device placeholders at a time. So I create a .CSV file "devices.csv" with the content as the following:
iPhone001,12345ABCD12,,,
Then I import this file to "Devices" in Profile Manager, but in vain. It says that the placeholder is invalid.
If there's any one could provide some exemples? Thanks a lot.

Hi Nien-Yi Ho,
A little late, but perhaps someone else can benefit ...
The way I did this, is:
- create an empty Excel spreadsheet
- add 5 headers in the first row: DeviceName, SerialNumber, IMEI, MEID, UDID
- in the next rows add your devices and specs (for the iPhones and iPads I only added DeviceName, SerialNumber and IMEI specs)
- IMPORTANT: save the file as a Windows CSV file.
If you import the CSV file now, all should go well.

HT200088 Error Reading Settings in Lion Server Profile Manager

Whenever I try to use Profile Manager in Lion Server, it says "Error Reading Settings". Can anybody help?

I did a clean install of Lion/Lion Server, but I ran ino the same problem too with "Error Reading Settings" for both the profile manager and the wiki.
INVESTIGATION: I checked to see if the postgres database (which I presumed was were the settings were being read from).
# sudo serveradmin fullstatus postgres
postgres:dataDirHasBeenInitialized = yes
postgres:PG_VERSION = "9.0.4"
postgres:dataDir = "/var/pgsql"
postgres:postgresIsResponding = no # !!! why isn't it responding???
postgres:dataDirIsDirectory = yes
postgres:PGserverVersion = 0
postgres:dataDirExists = yes
postgres:setStateVersion = 1
postgres:state = "RUNNING"
PROBLEM: The postgres service hadn't been started properly; I found this by doing the following:
# sudo serveradmin stop postgres
postgres:state = "STOPPED"
# sudo serveradmin start postgres
postgres:error = "CANNOT_START_SERVICE_TIMEOUT_ERR"
FIX: The postgres service couldn't create the log file because it didn't have permission. I did this to fix it, then simply restarted it and all was well:
# sudo chmod 777 /Library/Logs/
# sudo serveradmin start postgres
postgres:state = "RUNNING"
I hope this helps someone.

Where's the Mountain Lion Server Documentation?

Been waiting all day for Mountain Lion Server Documentation the be posted to no avail. What gives? Especially need the Mountain Lion Server Upgrading & Migrating manual. I help run a small educational cmoputer center in Santa Cruz CA and we need to transition from 10.5 Leopard Server on an old G5 Power Mac to 10.8 Mountain Lion Server on a new 2012 Mac mini as soon as it goes on sale. We particularly need the Workgroup Manager migration app documentation ASAP. Can any Apple employees explain why the Mountain Lion server documentation is not posted even though you can download the Mountain Lion Server since this morning?

Good Luck in Migrating from 10.5 Server to 10.8 Server... There's soo many changes.. Each time I've upgraded since 10.2.X server, I've always had to manual migrate things. Forget the automated upgraded process since it always hangs for me.
As for 10.6.8 Server, Apple changed the imap/pop server software from cyrus to dovecot. There's a script if I recall somewhere in 10.6.8 Server convert the imap mail of all the users. However before you run that script I recommend that you rebuild the imap structure in cyrus before you do...
http://support.apple.com/kb/HT3120
as for mirgrating OD user.... archive the users...
and import it...

Problem with lion server - profile, wiki , postgresql

I have problem with lion server:
- Profile Manager Error Reading Setting
- Wiki Error Reading Setting
org.postgresql.postgres[3163]: postgres_real cannot access the server configuration file "/var/pgsql/postgresql.conf": No such file or directory

I have problem with lion server:
- Profile Manager Error Reading Setting
- Wiki Error Reading Setting
org.postgresql.postgres[3163]: postgres_real cannot access the server configuration file "/var/pgsql/postgresql.conf": No such file or directory

Mountain Lion Server: Wiki and Profile Manager return 'Error Reading Settings'

Hi,
Have recently installed Mountain Lion Server (clean install) when I open the Server App I am constantly receiving the following error messages on various services inc. Wiki and the Profile Manager Service
After clicking on various other services that error message evolves into
Any help would be greatly appreciated.

Nvm, I managed to resolve this issue to a degree. The errors seem to occur if I copied and installed the Server.app from a windows network location where I had it stored. However if I downloaded and installed the Server.app from the App store the errors dod not occur.

Regarding mountain lion server: clients experience intermittent service connections. the server system log has the following error- Client handshake failed (6):113: Server not accepting client connections (any ideas???)

regarding mountain lion server: clients experience intermittent service connections. the server system log has the following error- Client handshake failed (6):113: Server not accepting client connections. any suggestions would be greatly appreciated - thank you

Hi Jason
I was getting the same behavior after Apple support had me delete some plist files to get Airplay going. I was also getting the following error:
the error occurred while processing a command of type 'writesettings' in the plug-in 'server vpn'
I went into ~/Library/Preferences/ and /Library/Preferences/ and deleted every plist contating the word server. I had to re-set up my server (meaning walk through some intial steps) but all of my settings were still there after that and everything started working again.
Just a thought, obviously try at your own risk but it worked for me.
Kellen

I upgraded my imac to OS Mountain Lion and now the Seagate Goflex external HDD is not recognised

I upgraded the iMac to Mountain Lion and it does not recognize the Seagate Goflex External HDD that I was working from earlier. I do not want to buy a special program since the Goflex HDD was working on both mac and Windows without any problems before the upgrade. The Goflex HDD is still working on my Macbook pro so there is no problem in the HDD. Is there something that needs to be activated... Please help

A bit more info for those of you reading this.... the problem seemed to be in iTunes. For each connected device , if I clicked on the Photo option I could no longer select the second radio button for limiting the photos by Events, Albums, etc. It was an all or nothing deal. But selecting all would cause the error.
So I had read the other forum posts about the "&" symbol being the cause of the problem. I went through iPhoto and made all of the changes. It did not work. I then looked at iTunes, using the AlbumData2.xml file listed in the other forums as a reference. I found one album with the "&". I edited that one. Still would not work. So then I spent 3 hours on the phone with AppleCare last week. I talked with 4 different advisors. None of them had heard about the "&" error from the forums. We tried everything in iPhoto including repair and rebuild. Finally we created a whole new library and reimported my master photos from my original one. Using this option would allow me to now check off that radio button in iTunes. BUT... I now lost all of my albums and events and would need to rebuid them. I was not happy. They agreed and we set up time to talk this week.
So today I talked with AppleCare again. They now have more info and said the problem has to do with iTunes and the new iPhoto 9.4. It does not like the "&" symbol anywhere in either iPhoto or iTunes. So they now have me going through everything in my iTunes library. Genre is OK but any other item cannot have " & ". I have several dozen to edit and will do it over the weekend and then restore my original iPhoto Library and see if I can finally get it all to sync. I will let you know how I make out, but apparently you need to eliminate " & " from every entry in iTunes and iPhoto.
Quality control is not up to par with Apple these days.

Mountain Lion Server Profile Manager not accessible externally

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