Mountain Lion update, and now computer won't start up?

Writing this for a friend, as his computer is inop at the moment.  Hence this message. 
He has a new 27" iMac.  He upgraded to Mountain Lion a few weeks ago, and then had intermittent problems with apps unexpectantly shutting down. 
Now he did a ML update this morning, and his computer won't start up.  It gets to the point of the Apple logo coming up, a progress bar, and then the spinning wheel, but then shuts itself down right afterwards.
A safe boot yields the exact same result.
Any thoughts out there on what he could try to get it up and running again?
Thanks much for any and all help. 

Thank you for the fast response.
He was able to get into Disk Utility with the Command and R keys, but when he tried verifying the disk, in red it said 'Invalid Node Structure, volume could not be verified completely'.
He went ahead and verified it anyway, then proceeded to repair it.  Howver, it stopped repairing, said it cannot repair, and that he should back up files and reformat the disk.
How can he back up his files?  He cannot see a way to do it.  Is there anything else he can do besides having to reformat the disk? 
This is his first Mac (after much prompting from me to go Mac), and he's afraid he's now lost everything on there.

Similar Messages

  • ITunes updated and now it won't start

    I updated iTunes a few days ago, and now I can't get it to start. When I click the quicklink on my desktop or in the home menu, it says the file it links to (itunes.exe) has been moved or altered, and it tries to remove the quicklink (I said yes once, the second time it tried to deinstall when I clicked yes so I cancelled) I cannot find the actual program anywhere on my pc... (the folder is in my ProgramFiles, but the program itself isn't there)
    This has been happening every time I try to start iTunes. When I connect my iPod, nothing at all happens (well, it loads, but nothing on my PC). The PC has been restarted, etc. I have NOT yet tried to deinstall and reinstall my iTunes, because it took me hours and hours to upload all my CD's (I'm old school, prefer to have the disks).
    Has anyone else encountered the same problem? And if so, how did you solve it?
    Thanks

    Hi there,
    You may need to completely remove and reinstall iTunes in order to get it working again. Take a look at the article below for more information.
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
    http://support.apple.com/kb/HT1923
    Hope that helps,
    Griff W.

  • What do I do when my mac won't start up? I put it in sleep mode after installing the latest OS Lion update and now it won't open up.

    Near new mac pro retina, updated OS last night, re-started, finished my work & put it into sleep mode. On power, & hooked up to Thunderbolt screen. Got up this morning and it won't boot up. Is there anything I can do myself, or is this a shop problem?

    Sounds like a #1 SMC or #2 PRAM reset is in order.
    Step by Step to fix your Mac

  • I just upgraded to mountain lion osx and now my applications are crossed out and out of date. they will not run. how do i fix this?

    I just upgraded to mountain lion osx and now my applications are crossed out and out of date. they will not run. how do i fix this?

    Here is a recent post I assembled for a similar question:
    Unfortunately you got caught up in the minor miracle of Rosetta.  Originally licensed by Apple when it migrated from the PowerPC CPU platform that it had used from the mid-1990's until the Intel CPU platform in 2006, Rosetta allowed Mac users to continue to use their library of PPC software transparently in emulation.
    However, Apple's license to continue to use this technology expired with new releases of OS X commencing with Lion (and now Mountain Lion).  While educational efforts have been made over the last 6 years, the fact is that Rosetta was SO successful that many users were caught unaware UNTIL they upgraded to Lion or Mountain Lion.
    Workarounds:
    1. If your Mac will support it, restore OS X Snow Leopard;
    2.  If your Mac will support it, partition your hard drive or add an external hard drive and install Snow Leopard into it and use the "dual-boot" method to choose between your PowerPC software or Lion/Mt. Lion;
    3.  Upgrade your software to Intel compatible versions if they are available, or find alternative software that will open, modify and save your data files;
    3.  Install Snow Leopard (with Rosetta) into Parallels:
                                  [click on images to enlarge]
    Full Snow Leopard installation instructions here:
    http://forums.macrumors.com/showthread.php?t=1365439
    NOTE:  Computer games with complex, 3D or fast motion graphics make not work well or at all in virtualization.

  • HT1338 I begin to download mountain lion update and it fail. Then I tried again and icon shows "waiting" but it never begin to download. What can I do?

    I begin to download mountain lion update and it fail. Then I tried again and icon shows "waiting" but it never begin to download. What can I do?

    RainbowGarner wrote:
    By install i presume you mean add it to the bottom of the machine ?
    Yes, and it's rather easy to do too.
    Your machine has two slots. These are the specs for a 2008 iMac (if your machine is different then check with Crucial.com and they will match the correct RAM for your machine)
    Maximum Memory
    6.0 GB (Actual) 4.0 GB (Apple)
    Memory Slots
    2 - 200-pin PC2-6400 (800MHz) DDR2 SO-DIMM
    So all you need to do is visit Crucial.com or OtherWorld Computing to order it, and OtherWorld Computing has install videos.
    Here is one on YouTube. Easy pleasy.
    Just make sure to discharge any static electricity and not touch the contacts, just the plastic edges.
    https://www.youtube.com/watch?v=Fb_B3K1Za5Y

  • I downloaded the iPhoto update and now it won't open the library on my external hard drive telling me it is locked (which it isn't) what do i do?

    i downloaded the iPhoto update and now it won't open the library on my external hard drive telling me it is locked (which it isn't) what do i do?

    What version of iPhoto?
    What format is the disk?

  • IPod touch 3rd generation crashed while updating, and now it won't turn on, and it wont charge or be recognized in iTunes; it's been like this for 3 days now. Please help,..Thanks!

    iPod touch 3rd generation crashed while updating, and now it won't turn on, and it won't charge or be recognized in iTunes because it's completely dead; it's been dead for 3 days now. I've tried pressing home/sleep buttons for reset but nothing works, I've tried using different usb ports to charge it, but nothing seems to work. Please help asap. ...Thanks!(:

    After charging the iPod for half an hour, see if placing the iPod in recovery mode will allow iTunes to see the iPod so you can restore the iPod.  For recovery mode see:
    iPhone and iPod touch: Unable to update or restore

  • I did a factory reset on my late 2008 MacBook from a Snow Leopard disc. It installed fine, but as soon as I began to use the computer (safari) it froze. Couldn't even force quit. So I held down the power button to turn it off, and now it won't start up.

    I did a factory reset on my late 2008 MacBook from a Snow Leopard disc. It installed fine, but as soon as I began to use the computer (safari) it froze. Couldn't even force quit. So I held down the power button to turn it off, and now it won't start up. It goes to the grey Apple screen and just sits there loud as can be. Help! Please keep in mind I've not done anything like this before and am going to need a little hand-holding. Thanks in advance.

    Hi. Don't worry it's nothing serious. Insert the Instal Disc (Snow Leopard) and press the C button while turning on the computer. Once you see the desktop, go to Utility and choose Disk Utility. Select the Macintosh Partition on the left window pane and then click on Repair Disk and Repair Disk Permissions on the bottom right corner. Wait for both processes to finish. Click on the Apple icon (top left corner) and choose quit. Your computer should restart. See if it reboots normally. If not you can always reinstall the OS following the same steps. Good luck!

  • Itunes updated and now it won't work.  I unstalled it and reinstalled the older version and it still won't open. Says the itunes library won't work with the older program. Help

    Itunes updated and now it won't work.  I unstalled it and reinstalled the older version and reinstalled a older version and it still won't open.  Says the itunes
    library won't work with the older program.  Please help

    It says it cannot removed the older version of iTunes.
    Doublechecking before proceeding ... what's the precise text of that message, please? (There's a couple of different ones I can think of that you might be getting.)

  • I have tried to update from Leopard to Snow Leopard using disk. New OS wouldn't load and now laptop won't start at all

    I have tried to update from Leopard to Snow Leopard using disk. New OS wouldn't load and now laptop won't start at all. Simply get the Apple logo and the clock below and then after about 10 mins the laptop switched itself off. The Snow Leopard  disk is a brand new family edition. Error message when attempting to install was that "this software cannot be installed on this disk".

    Thanks Fred, but I've tried '''ALL''' that already.
    I '''THINK''' I might have found the problem - the Profiles folder has been locked by inherited properties from the levels above. I have had to go all the way up to my User folder and reset ALL the properties from there down to be unlocked so that I could remove the prefs.js file so that it could be recreated on the next launch of FF. Exactly why my User folder is locked in such a way as to stop me/FF making changes when I have been able to alter preferences at will in the past, I don't know ...
    So far, so good. I have since done a complete shutdown and when I restarted this morning, FF seems to be behaving itself ...
    flashfletch

  • Help I have accidentally deleted the var folder on my mac and now it won't start up what should I do?

    Plz help
    Help I have accidentally deleted the var folder on my mac and now it won't start up what should I do?

    Reinstall OS X.
    Reinstall Snow Leopard without erasing the drive
    1. Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    2. Reinstall Snow Leopard
    If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
    Download and install Mac OS X 10.6.8 Update Combo v1.1.
    Reinstalling Lion/Mountain Lion Without Erasing the Drive
    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
    Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

  • Plz help Help I have accidentally deleted the var folder on my mac and now it won't start up what should I do?

    Plz help
    Help I have accidentally deleted the var folder on my mac and now it won't start up what should I do?

    /var is a hidden folder, so you mustn't remove the folder.
    The only solution is to reinstall OS X. If you have OS X Lion or Mountain Lion, use OS X Recovery > http://support.apple.com/kb/HT4718
    Hold Command and R keys while your MacBook is starting and reinstall OS X. You won't lose anything. If you have a backup, you can restore it after starting in OS X Recovery instead of reinstalling Mac OS X, so you will save a lot of time

  • I killed a MacBook Pro. Shutdown with flash in drive and now it won't start at all.

    I may have killed my MacBook Pro OS X by accidentally restarting  with  a Flash Drive it it and now it won't start at all.  Any ideas?

    So it is powering on. You did not state that before. In that case:
    Reinstalling OS X Without Erasing the Drive
    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
    Reinstall OS X: Select Reinstall OS X and click on the Continue button.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
    Also see this if above doesn't work:
    Install OS X from Scratch
    Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
    Boot to the Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Erase the hard drive:
      1. Select Disk Utility from the main menu and click on the Continue button.
      2. After DU loads select your startup volume (usually Macintosh HD) from the
          left side list. Click on the Erase tab in the DU main window.
      3. Set the format type to Mac OS Extended (Journaled.) Optionally, click on
          the Security button and set the Zero Data option to one-pass. Click on
          the Erase button and wait until the process has completed.
      4. Quit DU and return to the main menu.
    Reinstall OS X: Select Reinstall OS X and click on the Install button.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible
               because it is three times faster than wireless.
    This should install the original version of OS X that came on the machine.

  • I put my macbook into target disk mode and now it won't start up in regular mode

    I put my macbook into target disk mode and now it won't start up in OSX. I have used my install disk and repaired the drive. I have held down the option key to choose the system. I have tried to start in safe mode with same result. The apple screen appears, but the gear just keeps turning. I can get it back into target disk mode by connecting it by firewaire to my macbook pro. It will start up in Windows when I choose that system. What can I do to get it to start up with OSX?
    Thanks for your help.

    Try this from MacFixIt as well:
    In the case of drive directory damage or problems with permissions, the solution is usually to use Apple's Disk Utility to repair the disk. Of course, you won't be able to perform this operation normally (simply launching the Disk Utility application, located in Applications/Utilities, and initiating a disk repair) if your system will not startup. So two options exist:
    * Insert your Mac OS X 10.4.x (Tiger) media (DVD or CD) and restart the computer while holding down the "C" key. Once the computer has booted from the installation disc, select "Utilities" from the menubar and open Disk Utility. Repair the disk, then quit Disk Utility and restart your system.
    * Alternatively, you can repair the disk while booted in single user mode if you do not have access to a retail Mac OS X 10.4.x (Tiger) DVD/CD. To startup in single user mode, hold down the "Command" and "S" keys simultaneously at startup. Once properly booted, type the command fsck at the prompt. Repeat these process until no errors appear.

  • My iphone 3g has been restored but it went under safety mode and now it won't start, what do I do?

    My iphone 3g has been restored but it went under safety mode and now it won't start, what do I do?
    It just has a picture of the usb cord needs to hook up to i tunes but itunes says the problem about being unable to start it under safety mode

    It's in recovery mode. You need to plug it into your computer running iTunes and restore it.

Maybe you are looking for

  • Photo uploaded

    I need help with this question, I uploaded a new photo in mail preferences, it worked great... when I check mail, in mail online its the new photo..but not on mail on the desktop? its the old photo. Any help is appreciated. Dolores Belser

  • Don't want to send Fax Cover page

    Hi Gurus, When we send Dunning letter and Customer Statement by Fax it's printing Fax cover page. We don't need fax cover page to be send out. Can you please advise me on what settings needed to stop faxing Fax cover pagee for Dunning and Customer St

  • MacBook Pro 13 inch and 16 GB of RAM.

    On apple support page i can see that mac book pro 13.3 supports only 8 GB of RAM! http://support.apple.com/kb/ht1651?viewlocale=ja_jp&locale=ja_jp#link1 But i really need to install 16 GB of RAM! Is it supported by MacBook pro 13 inch hardware? I wan

  • Strange window popup on every roundtrip to server

    hello i have 2004s web dynpro application outside the portal (via url address). sometimes when user change lead selection of a table or making any other action that requires roundtrip to the server, i see a little pop up window that starts and close.

  • Programatically Adding Items

    In 9.0.2, I need a simple interface to allow the users to add specific items into portal. Currently, they need to do edit - add item - choose item type - enter item attributes. This takes too much time. Is there an API or portlet to do this?