Mouse and keyboard connection issue

hello everyone
since a couple of month we have an imac snow leopard.
sometimes the keyboard cannot turn on the imac and the mouse has no connection either. we checked the bluetooth connection and batteries are ok, too.
we went trough the apple help file http://support.apple.com/kb/TS2662?viewlocale=de_DE but no improvement. the problem shows up again after a wile.
thanks for your help
greets louis

Hello:
Try resetting the PRAM and SMC (instructions in knowledge base articles).
Barry

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Hi,
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****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

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philip_axmann wrote:
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edited by the Jolly Green Giant (where Green stands for environmentally friendly)

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This is a new computer and mouse and keyboard were working for a few days. The batteries are brand new in each devise.
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I understand that you are experiencing an issue getting your wireless keyboard and mouse to work on your HP Pavilion 23 running Windows 8.1. I am providing you with an HP Support document: Wireless Keyboard and Mouse Troubleshooting, which will walk you through the troubleshooting steps specific to resolving wireless keyboard and mouse issues. Also, do not fret over the fact that the top operating system is Windows 8 in this document the steps for Windows 8 is the exact same as Windows 8.1.
Please re-post if you require additional support. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

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Mouse and keyboard stop working ocassionally and I have to re-boot the computer. does anyone else have this issue?

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Open console in Applications>Utilities, check the system log for the date/time of the last problem & the Startup right after that for clues.
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Mouse and keyboard connection issue

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