Mouse pad issue, cannot click
Hello everyone,
My girlfriend has an issue with her Macbook.
It's an issue with the mouse pad, she can move the cursor but cannot click. Sometimes, the mouse is acting like it has the button held down. In Safari, it acts like she clicked on sliding bar, moving the page up and down. Or she would try to double click on an icon and suddenly the icon follow the mouse like she was dragging it. She restarted the computer a lot of time but the problem eventually comes back after a few minutes. I tried a USB mouse but it's the same issue, the left click doesn't work, only the right click showing the menu.
The keyboard seems to be behaving erratically too sometimes.
Would appreciate if you could help me out here!
The Macbook is prior to late 2007.
Similar Messages
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HT1338 mouse pad does not click
MOUSE PAD DOES NOT CLICK
http://support.apple.com/kb/TS1248 Intel-based Apple Portables: Troubleshooting unresponsive trackpad issues
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How to fix your MacBook Pro's trackpad (click not working or noisy)
http://www.youtube.com/watch?v=IuYO0I-DY84
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If you are still under warranty and/or have AppleCare, call them. Let them deal w/it. -
When I bought my mac book pro I bought apple care along with it. The guy on the phone told me that apple care will cover some physical damages as well thats why I paid for it. Now unfortunately, my touchpad is cracked( I am not sure why). When I went to apple store in Mission Viejo, CA, the technical assistant was rude with me and said he can not help. I bought apple product not because of the technology but for the customer care but I have to mention I had a worst experience of my life. I don't want to pay for my touchpad because I have apple care which is useless. I am not sure what to do now.
Typically, most anything that's "cracked" - whether it's a cracked screen or keyboard - is thought to be the result of abuse. A touchpad rarely moves much, and they're hard to "crack" (unless something was dropped onto them). I'm not saying that your issue didn't happen just as you say, only that your main challenge is to prove it.
A mouse pad/track pad is typically touched or tapped, so this makes cracks harder to prove.
Applecare doesn't cover user caused damage; that's where your property's liability insurance comes in. Saying that you don't know how it happened isn't good enough; the Apple rep won't believe you until you show how the crack could have happened.
There have been incidents like this. Search the web ("mac mouse pad crack") and assemble your evidence. Then, based on this, go back to the Apple Store with your case. -
Thanks for the suggestion regarding the stuck mouse pad. I used a q-tip with alcohol to clean the corners (depress the pad and swab while depressed).
Shut the computer down and clean the trackpad with a dry microfiber cloth.
You can return a new Mac within 14 days of purchase.
A new Mac is in warranty for 1 year from the date of purchase.
A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273
Call AppleCare.
Best. -
hello,
i just bought my HP Pavilion laptop( pavilion x2 ) from amazon. i have two issues
i think it was used befor i get it ... how would i make sure the fist date this device work?
second the mouse tap would work for 5-10 minutes when i opened the laptop .. then it stops and the mouse pointer disapear. this situation keeps happening eery time i turn the lap top onHello yaser255,
Welcome to the HP Forums!
I will do my best to assist you with your inquiries. To figure out how old the notebook really is, and whether or not it is used, you will need to call HP phone support and provide the product's serial number. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide
In regards to the mouse pointer disappearing, it will actually do that if left unused for a bit. I just saw it happen on a Windows 8 notebook to verify this. However, shaking or clicking the mouse should return the pointer. You should connect a USB mouse to the computer and see if the issue persists.
Please let me know your results. Thanks!
Mario
I worked on behalf of HP. -
My MacBook has been sitting on my desk for two days....suddenly, the only way I can do a "mouse click" is by tapping the track pad, not by pushing the lower left or right corners. The pad itself at the bottom where the push click would be is actually (for lack of better word) lower than the top and I can no longer actually "click" when I push the lower corners.
So, two questions...
1.) Is this a common problem?
2.) Is this fixable or am I stuck with a wireless mouse for the rest of the computer's life?Hi and welcome to Apple discussions,
Is your Macbook one with a removable battery. If it is take the battery out and run it from the mains. Does the track pad work OK now. If it does it probably means that the battery has become distorted or swollen and is affecting the trackpad.
It may be time to get a new battery.
Regards from England,
Alan -
Hi All,
My mac book pro 13". It boots ok and skype launches on boot up. connects to internet etc. However, whilst the mouse moves around the scren ok, used via the track pad, I cannot open anything, close anything, or get the task bar to pop up.
I can close the laptop down via the power key, and can use some short cut keys, but the track pad operation is iffy, can you suggest how I rectify this.
I have now solved this, for future reference, I have a magic track pad as well and that was connected via bluetooth and sitting else where in the house. It blocked the laptops trackpad operations. When disconnected, my laptop track pad works fine.
Cheers
Jazzy
Message was edited by: Method TVHi All,
My mac book pro 13". It boots ok and skype launches on boot up. connects to internet etc. However, whilst the mouse moves around the scren ok, used via the track pad, I cannot open anything, close anything, or get the task bar to pop up.
I can close the laptop down via the power key, and can use some short cut keys, but the track pad operation is iffy, can you suggest how I rectify this.
I have now solved this, for future reference, I have a magic track pad as well and that was connected via bluetooth and sitting else where in the house. It blocked the laptops trackpad operations. When disconnected, my laptop track pad works fine.
Cheers
Jazzy
Message was edited by: Method TV -
So I recently updated to the latest Yosemite software (last night to be exact), and this morning i started to get a weird clicking and sort of grinding noise to the right of the mouse pad and extremely slow performance. I have no idea what is going on. If anyone has any ideas or suggestions please let me know.
Thank youSo I recently updated to the latest Yosemite software (last night to be exact), and this morning i started to get a weird clicking and sort of grinding noise to the right of the mouse pad and extremely slow performance. I have no idea what is going on. If anyone has any ideas or suggestions please let me know.
Thank you -
Help! My Mouse pad is not working properly. The arrow cannot be controlled, it just keeps jumping all over the page. How can I stop this?
There are several possible causes for this issue. Please take each of the following steps that you haven't already tried until it's resolved. Some may not apply in your case.
1. Follow the instructions in this support article, and also this one, if applicable. A damaged or defective AC adapter could be the cause, even if it's the right kind.
2. Press down all four corners of the trackpad at once and release. If there's any effect, it's likely to be temporary, and in that case the unit must be serviced or replaced.
3. Open the Bluetooth preference pane in System Preferences and delete all pointing devices other than the trackpad, if applicable. Disconnect any USB pointing devices. By a "pointing device," I mean a peripheral that moves the cursor, such as a trackpad, mouse, trackball, or graphics tablet. A plain keyboard is not a pointing device.
4. Start up in safe mode and test, preferably without launching any third-party applications. If you don't have the problem in safe mode, but it comes back when you restart as usual, stop here and post your results. Do the same if you can't start in safe mode. If there was no difference in safe mode, go on to the next step.
5. Reset the System Management Controller.
6. If you're using a Bluetooth trackpad, investigate potential sources of interference, including USB 3 devices.
7. A swollen battery in a portable computer can impinge on the trackpad from below and cause erratic behavior. If you have trouble clicking the trackpad, this is likely the reason. The battery must be replaced without delay.
8. There's a report that a (possibly defective) Thunderbolt Ethernet adapter can cause the built-in trackpad of a MacBook to behave erratically. If you're using such an adapter, disconnect it and test.
9. There's also a report of erratic cursor movements caused by an external display that was connected but not turned on.
10. If none of the above applies, or if you have another reason to think that your computer is being remotely controlled, remove it from the network by turning off Wi-Fi (or your Wi-Fi access point), disconnecting from a Bluetooth network link, and unplugging the Ethernet cable or USB modem, whichever is applicable. If the cursor movements stop at once, you should suspect an intrusion.
11. Make a "Genius" appointment at an Apple Store to have the machine and/or external trackpad tested. -
Hello,
My mouse function of the trackpad is no longer registering clicks. The trackpad seems to be normal as I can scroll the arrow around as normal, but I cannot click on anything. I hooked up a logitech usb wireless mouse, and it works fine, so I am assuming it is a hardware problem. Are there any simple solutions, or will I need to replace the trackpad? Thank you very much.Conclusion: I had an unresponsive trackpad key in addition to other strange user-interface issues. Although I did several things before solving the problem, it may well be that using the installation disk to run disk repair was the essential cure.
Detailed history: On 3/2/12 I set off for work with my Macbook Air (first generation) in closed-cover sleep mode. When I opened it and tried to select a menu item, I notice that the mouse-point draws rectangular regions on the desktop. Moreover, though I am able to open menus, I could not select menu items because the click key (on the first generation MBA's they still have trackpad keys) does not work. At this time, I recall that even attaching a mouse did not seem to work. Since I was at work I used another computer to go onto the internet print out Apple's shortcut-key dictionary (http://support.apple.com/kb/HT1343) that allowed me to navigate and select things without my trackpad. Particularly helpful were the following shortcut keys:
'Control-Function-F2' --selects the Finder menu
'Tab' --allows you to hop to the adjacent menu header
'option-o' --opens selected items
'option-w' --closes an open window
This mouse-less navigation was critical for being able to use the internet when I went home from the office. I then began a little online research about my problem. I found nothing that seemed to fit my particular symptom, although I did glean the usual prescriptive advice about safe-mode startup, disk repair, and resetting the PRAM (see http://support.apple.com/kb/TS1417). Note that I did each of these without consulting the official procedure in the forgoing link.
Without mouse-like navigation, I was unable to run the disk repair from the disk utility because the navigation shortcut keys don't provide a way to select certain unsupported items in the application window that are critical. I did manage to run a disk repair from the command line at startup using the 'fsck -fy' technique described in the apple support doc (see above). This probably enabled a mouse to now work where it wouldn't before--though I can't be sure--for the next day, I took my laptop into the Apple service desk and the technician hooks a mouse up and to my surprise it works though the trackpad is still ineffective. I even reinstall Snow Leopard which takes several hours. None of the forgoing techniques seems to help (except, perhaps the 'fsck -fy' procedure).
So, as mentioned, I take my laptop to the Genius bar to have it looked at. Since the technician had to remove the mouse to insert his testing gear (my MBA has only one USB port) and could not select anything on the apps windows, he concludes it's a mechanical problem. This was after I suggested that he hook up some sort of USB hub to provide the two ports needed to hook up both a mouse and his test equipment--but what do I know. Unfortunately, I passively listen as he describes that the replacement cost will be $180 for a new top panel with trackpad. Or I could just buy a new mouse for $50. I almost sprung for the panel replacement, but thought I might first do a little research online or just try to get by using a mouse from now on. When I got home, I thought it might be good to now run the disk repair, now that I could use a mouse to select the critical buttons needed to initiate the repair. This apparently did some good, as I now found the trackpad more responsive, though still behaving weird. I then proceeded to update my re-installation of Snow Leopard by initiating the Software update mechanism. This required a very large package for my slow DSL internet connection to handle, so I left my computer on overnight to complete this download. Upon startup, the trackpad key was able to select menu items, however when I selected a file, the file icon would stick to the pointer icon. Not good. What else could I do? I decided to run the disk utility one more time. When I did, some serious errors were spotted and I was told to restart the computer using the original installation disk and choose the disk repair utility from the startup disk. The repairs took place and it showed that the repair was successful. When I rebooted from the hard-drive the trackpad key works perfectly! In hindsight, although I did several things before solving the problem, it may well be that using the installation disk to run disk repair was the essential cure. I will certainly do that first next time I find the trackpad key unresponsive. -
HP Pavilion Mouse Button Pad issues
Hi i got a HP Pavilion 15.6" dv6 3060sa model laptop and the mouse pad has stopped working.. Well it's works sometimes other times it don't work at all.. i know it's a hardware failure as the keyboard stopped working I replaced that and it's perfect now I have run into a issues I can't get hold of the mouse pad from anywhere online I have googled and eBay and i can't find the part can someone plz point me in the right direction to purchase a replacement mouse pad ?? Thanks
This question was solved.
View Solution.Hi,
There is no separate spare part for Touchpad. The top cover spare part kit includes the TouchPad.
Page 67-69 in this Manual
HP Pavilion dv6-3060sa Entertainment Notebook PC Product Specifications
HP Part number:
For use only with etched computer models equipped with a fingerprint reader 603684-001
For use only with black computer models not equipped with a fingerprint reader 603685-001
For use only with white computer models not equipped with a fingerprint reader 603686-001
For use only with red computer models not equipped with a fingerprint reader 603687-001
For use only with chrome computer models not equipped with a fingerprint reader 603688-001
For use only with midnight blue computer models not equipped with a fingerprint reader 615934-001
Search the part number you need here or through online stores.
Related: Troubleshooting Mouse Problems
Regards
Visruth
++Please click KUDOS / White thumb to say thanks
++Please click ACCEPT AS SOLUTION to help others, find this solution faster
**I'm a Volunteer, I do not work for HP** -
Satellite C660 - Mouse pad constant click
Hi,
The mousepad on one of our C660 laptops is acting almost like the mouse pad is constantly being tapped.
If you hover over an icon it'll open that file several times.
If i disable it and plug in a USB mouse the issue stops.
I've tried:
scanning for malware
disabling/reenabling
uninstalling/installing
system restore
driver update
Nothing helps.
I dont know whether this is related or not but i cant get any network connectivity either.
Connects happily to wireless but thats where it ends..
any advice!?Hi
I think its touchpad related setting.
Go to control panel -> mouse -> Last tab (Advanced) -> Advanced feature setting button
Here you can see the area: Delay after last key is hit. Try to set this to LONG
Furthermore in Pointer speed and tapping settings click on Setting button.
Here I recommend changing the touch sensitivity level to LOW
Last but not lease you can also disable the tapping. In such case you will need to use the left touchpad button to click in the icons.. -
Cannot click and drag with bluetooth mouse?
I have installed bluetooth mouse and works fine but cannot click and drag using the mouse in any applications. will highlight stuff and cursor moves fine but then cannot drag using the mouse. Any ideas?
I was trying with this code which I got from this website as I am beginner of AS3.
var images:MovieClip = images_mc;
var offsetFrame:int = images.currentFrame;
var offsetX:Number = 0;
var offsetY:Number = 0;
var percent:Number = 0;
images.addEventListener(MouseEvent.MOUSE_DOWN,startDragging);
images.addEventListener(MouseEvent.MOUSE_UP,stopDragging);
function startDragging(e:MouseEvent):void
images.addEventListener(MouseEvent.MOUSE_MOVE,drag);
offsetX = e.stageX;
offsetY = e.stageY;
function stopDragging(e:MouseEvent):void
images.removeEventListener(MouseEvent.MOUSE_MOVE,drag);
offsetFrame = images.currentFrame;
function drag(e:MouseEvent):void
percent = (e.stageX - offsetX)/images.width;
percent = (e.stageY - offsetY)/images.height;
var frame:int = Math.round(percent*images.totalFrames) + offsetFrame +1;
while (frame>images.totalFrames)
frame -= images.totalFrames;
while (frame<=0)
frame += images.totalFrames;
images.gotoAndStop(frame);
This has to rotate in top also i.e., I also have images sequence placed with top view also.
If I use keyboard, it has to work with arrow keys also and also with mouse interactivity. -
If you have many tabs open (in my case 30 tabs), you cannot click every single tab with your mouse, you can only reach them by opening the tab list at the right.
You can create a folder with the home pages by using "Bookmark All Tabs" to open a specific page.
You can place that folder on the bookmarks toolbar or use the Bookmarks menu button that you can find in the toolbar palette to get access to that folder easily.
* Open the Customize window via "View > Toolbars > Customize" or via "Firefox > Options > Toolbar Layout"
* "Bookmark All Tabs" can be accessed via the right-click context menu of a tab on the tab bar.
* "Bookmark This Page" can be accessed via the right-click context menu of that browser page. -
i have an older model macbook pro late 2006, the track pad works ,the cursor works but i cannot click to any website?
khryzpher,
your model MacBook Pro’s Apple Hardware Test comes on one of those two grey installation DVDs; it’s an essential tool for troubleshooting. You’re going to need to contact Apple directly to purchase a replacement pair for your MacBook Pro; be sure to have its serial number handy.
Your model MacBook Pro didn’t originally come with Snow Leopard installed at the factory. If you don’t have the white retail Snow Leopard DVD, then I’d also recommend that you purchase that, in case your hard drive fails and you’d like to install Snow Leopard onto its replacement.
Maybe you are looking for
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