Mouse pointer is unchangeable at 100% scaling in multi monitor setup with different resolutions

Hi there, I have been asked by one of the moderators of the Windows 8.1 forums to post this topic here.  You can see the thread relating to this post here
http://answers.microsoft.com/en-us/windows/forum/windows8_1-tms/cant-change-the-cursor-pointer/ae8ad8a0-3ded-4810-a3be-794f6c4830a4?msgId=2bd7082f-f5d1-4b01-8c70-e0d2a754d66f&page=1<o:p></o:p>
The problem:  The mouse pointer becomes unchangeable in size, type, trails etc when 100% scaling is used.  As in it reverts to the standard small white non-inverted, no trails,
no shadow 'pointer', no matter what options you select in the 'Mouse' control panel settings.<o:p></o:p>
This appears to be a scaling problem with the Windows 8/8.1 display, not an actual mouse problem.  Judging by my own and other peoples experience it seems to happen mainly with multi
monitor setups where different screen resolutions are used.  The issue occurs typically when 100% scaling for all monitors is used or this option is un-ticked and the 'change the size of all items' is on smallest (equivalent to 100%).  <o:p></o:p>
If the scaling is set to 150% or greater the issue disappears and the mouse pointer becomes fully functional.  Also bizarrely when the scaling is set to 100% if the screen is recorded
using a screen capture program, the recording of the screen shows the mouse pointer selected in the mouse options and not the default small white cursor that is present when recording it.  Here is a link to a video where I explain and show the problem
happening on my system.  http://youtu.be/xs2cxoeaq-A<o:p></o:p>
I have every update installed without exception, latest drivers etc.  I use a 55" 4k screen with 2x1080p monitors in portrait on either side.  All are connected through 1 Nvidia
GTX 780 6GB graphics card<o:p></o:p>
Hope you can help us<o:p></o:p>
thanks<o:p></o:p>
Jon M<o:p></o:p>

Hi Jon,
I'm looking into this issue but it will take me some time to provide a reply. 
In the meantime I noticed that you have 3 monitors with 1x 55' and 2x27' - please have a try to only connect 1x27' monitor and see if issue persists.
Also please try to change the screen resolution to a lower size and see if issue persists. 
Both suggestions are not solution, I just would like to know if it is related to multiple monitor or screen resolution. 
If you have any feedback on our support, please send to [email protected]

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      User stack:
        17 thread_start +
    13 (in libsystem_c.dylib) [0x7fff8751ab75]
          17
    _pthread_start + 335 (in libsystem_c.dylib) [0x7fff875178bf]
            17
    _ZN3WTFL19wtfThreadEntryPointEPv + 15 (in JavaScriptCore) [0x103de638f]
              17
    WebCore::IconDatabase::iconDatabaseSyncThread() + 500 (in WebCore)
    [0x1044a56b4]
                17
    WebCore::IconDatabase::syncThreadMainLoop() + 107 (in WebCore) [0x1044a7b9b]
                  17
    __psynch_cvwait + 10 (in libsystem_kernel.dylib) [0x7fff8a13dbca]
      Kernel stack:
        17
    psynch_cvcontinue + 0 (in mach_kernel) [0xffffff800059e920]
      Thread 0x638      
      User stack:
        17 thread_start +
    13 (in libsystem_c.dylib) [0x7fff8751ab75]
          17
    _pthread_start + 335 (in libsystem_c.dylib) [0x7fff875178bf]
            17 thread_fun
    + 24 (in QuartzCore) [0x7fff83401d35]
              17
    CA::Render::Server::server_thread(void*) + 184 (in QuartzCore) [0x7fff83401df5]
                17
    mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x7fff8a13c67a]
      Kernel stack:
        17
    ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff8000215930]
      Thread 0x64a      
      User stack:
        17 thread_start +
    13 (in libsystem_c.dylib) [0x7fff8751ab75]
          17
    _pthread_start + 335 (in libsystem_c.dylib) [0x7fff875178bf]
            17
    __NSThread__main__ + 1575 (in Foundation) [0x7fff8997c6a2]
              17
    -[NSThread main] + 68 (in Foundation) [0x7fff8997c72a]
                17
    +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 335 (in
    Foundation) [0x7fff89987fd7]
                  17
    CFRunLoopRunSpecific + 230 (in CoreFoundation) [0x7fff84125486]
                    17
    __CFRunLoopRun + 1204 (in CoreFoundation) [0x7fff84125c74]
                      17 __CFRunLoopServiceMachPort
    + 188 (in CoreFoundation) [0x7fff8411d50c]
                        17
    mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x7fff8a13c67a]
      Kernel stack:
        17
    ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff8000215930]
      Thread 0x64d      
      User stack:
        17 thread_start +
    13 (in libsystem_c.dylib) [0x7fff8751ab75]
          17 ??? (in
    Safari) [0xdeadbeef]
            17 dlopen +
    540 (in dyld) [0x7fff62fe8657]
              17
    dyld::runInitializers(ImageLoader*) + 97 (in dyld) [0x7fff62fe21b9]
                17
    ImageLoader::runInitializers(ImageLoader::LinkContext const&,
    ImageLoader::InitializerTimingList&) + 59 (in dyld) [0x7fff62fed0b7]
                  17
    ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&,
    unsigned int, ImageLoader::InitializerTimingList&) + 237 (in dyld)
    [0x7fff62fec2cd]
                    17
    _ZN4dyldL12notifySingleE17dyld_image_statesPK11ImageLoader + 226 (in dyld)
    [0x7fff62fe0973]
                      17
    load_images + 233 (in libobjc.A.dylib) [0x7fff8331c36b]
                        17
    call_load_methods + 161 (in libobjc.A.dylib) [0x7fff8331c6ca]
    17 +[VSearchLib load] + 92 (in libVSearchLoader.dylib) [0x1097ccbf4]
    17 -[NSBundle principalClass] + 41 (in Foundation) [0x7fff8997bd84]
    17 -[NSBundle load] + 18 (in Foundation) [0x7fff899843f8]
    17 objc_msgSend_vtable3 + 24 (in libobjc.A.dylib) [0x7fff8331e0d8]
      Kernel stack:
        17 hndl_alltraps +
    225 (in mach_kernel) [0xffffff80002da481]
          17 user_trap +
    711 (in mach_kernel) [0xffffff80002c4017]
            17
    exception_triage + 149 (in mach_kernel) [0xffffff8000220e15]
              17
    exception_deliver + 766 (in mach_kernel) [0xffffff8000220c1e]
                17
    exception_raise_state_identity + 325 (in mach_kernel) [0xffffff8000249c75]
                  17
    mach_msg_rpc_from_kernel_body + 277 (in mach_kernel) [0xffffff80002239d5]
                    17
    ipc_mqueue_receive + 70 (in mach_kernel) [0xffffff8000215886]
                      17
    thread_block_reason + 299 (in mach_kernel) [0xffffff800022f42b]
                        17
    thread_continue + 1661 (in mach_kernel) [0xffffff800022f1ad]
    17 machine_switch_context + 361 (in mach_kernel) [0xffffff80002c2939]
      Binary Images:
             0x1033df000
    -        0x1033dffff  com.apple.Safari 6.0.2 (7536.26.17)
    <712FC0E4-1F7C-3C6F-A65F-8F9EDE304463> /Applications/Safari.app/Contents/MacOS/Safari
             0x1033e5000
    -        0x103887fff  com.apple.Safari.framework 7536 (7536.26.17)
    <8C9589AE-EA24-3360-812B-DBAE560FBE7F>
    /System/Library/StagedFrameworks/Safari/Safari.framework/Safari
             0x103ba8000
    -        0x103e42ff7  com.apple.JavaScriptCore 7536 (7536.26.15)
    <DE475475-D66E-3BF3-9AA6-422601989CF6>
    /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/JavaScriptCore
             0x1044a1000
    -        0x105447ff7  com.apple.WebCore 7536 (7536.26.15)
    <BB07086A-227A-3817-BFED-4DF34E04CD56> /System/Library/StagedFrameworks/Safari/WebCore.framework/WebCore
             0x1097cc000
    -        0x1097cdfff  libVSearchLoader.dylib ??? (???)
    <2DF78468-AB4B-363E-A838-D4CE14679E8B> /System/Library/Frameworks/VSearch.framework/Versions/A/Libraries/libVSearchLoa der.dylib
          0x7fff62fdf000
    -     0x7fff63013baf  dyld ??? (???)
    <0CD1B35B-A28F-32DA-B72E-452EAD609613> /usr/lib/dyld
          0x7fff83313000
    -     0x7fff833f7e5f  libobjc.A.dylib ??? (???)
    <871E688B-CF57-3BC7-80D6-F6476DFF109B> /usr/lib/libobjc.A.dylib
          0x7fff833ff000
    -     0x7fff8359fff7  com.apple.QuartzCore 1.7 (270.5)
    <19E5E0AB-DAA9-3F97-988C-D9A46AFB9C04>
    /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
          0x7fff840ed000
    -     0x7fff842c1ff7  com.apple.CoreFoundation 6.7.2 (635.21)
    <62A3402E-A4E7-391F-AD20-1EF20236CE1B>
    /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
          0x7fff874c9000
    -     0x7fff875a6fef  libsystem_c.dylib ??? (???)
    <41B43515-2806-3FBC-ACF1-A16F35B7E290> /usr/lib/system/libsystem_c.dylib
          0x7fff89922000 -     0x7fff89c3bfff  com.apple.Foundation 6.7.2 (833.25)
    <22AAC369-B63C-3C55-8AC6-C3ECBA44DA7B>
    /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
          0x7fff8a127000
    -     0x7fff8a147fff  libsystem_kernel.dylib ??? (???)
    <66C9F9BD-C7B3-30D4-B1A0-03C8A6392351>
    /usr/lib/system/libsystem_kernel.dylib
          0x7fff8b034000
    -     0x7fff8b042fff  libdispatch.dylib ??? (???)
    <8E03C652-922A-3399-93DE-9EA0CBFA0039> /usr/lib/system/libdispatch.dylib
          0x7fff8b4a3000
    -     0x7fff8c0a9fff  com.apple.AppKit 6.7.5 (1138.51)
    <44417D02-6123-3FC3-A119-CE51BB4C3006>
    /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
          0x7fff8f168000
    -     0x7fff8f494fff  com.apple.HIToolbox 1.9 (???)
    <CCB32DEA-D0CA-35D1-8019-E599C8007AB6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
          0x7fff8f4b8000
    -     0x7fff8f4f7fff  com.apple.AE 527.7 (527.7)
    <B82F7ABC-AC8B-3507-B029-969DD5CA813D>
    /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.frame work/Versions/A/AE
    Process:       
    AppleSpell [212]
    Path:          
    /System/Library/Services/AppleSpell.service/Contents/MacOS/AppleSpell
    Architecture:  
    x86_64
    UID:             501
      Thread 0x5fd        DispatchQueue 1
      User stack:
        17 ??? (in
    AppleSpell) [0x109383a7c]
          17 ??? (in
    AppleSpell) [0x109383d2e]
            17
    -[NSSpellServer run] + 74 (in Foundation) [0x7fff89a7ec76]
              17
    CFRunLoopRun + 95 (in CoreFoundation) [0x7fff8413519f]
                17
    CFRunLoopRunSpecific + 230 (in CoreFoundation) [0x7fff84125486]
                  17
    __CFRunLoopRun + 1204 (in CoreFoundation) [0x7fff84125c74]
                    17
    __CFRunLoopServiceMachPort + 188 (in CoreFoundation) [0x7fff8411d50c]
                      17
    mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x7fff8a13c67a]
      Kernel stack:
        17
    ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff8000215930]
      Thread 0x604        DispatchQueue 2
      User stack:
        17
    _dispatch_mgr_thread + 54 (in libdispatch.dylib) [0x7fff8b036316]
          17 kevent + 10
    (in libsystem_kernel.dylib) [0x7fff8a13e7e6]
      Kernel stack:
        17 kqueue_scan +
    416 (in mach_kernel) [0xffffff800053b4d0]
      Binary Images:
             0x109382000
    -        0x10943eff7  com.apple.AppleSpell 1.7.1 (131.1)
    <A994D9F1-C4D8-3361-B0F4-112A7BAED8BD> /System/Library/Services/AppleSpell.service/Contents/MacOS/AppleSpell
          0x7fff840ed000
    -     0x7fff842c1ff7  com.apple.CoreFoundation 6.7.2 (635.21)
    <62A3402E-A4E7-391F-AD20-1EF20236CE1B>
    /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
          0x7fff89922000
    -     0x7fff89c3bfff  com.apple.Foundation 6.7.2 (833.25)
    <22AAC369-B63C-3C55-8AC6-C3ECBA44DA7B> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
          0x7fff8a127000
    -     0x7fff8a147fff  libsystem_kernel.dylib ??? (???)
    <66C9F9BD-C7B3-30D4-B1A0-03C8A6392351> /usr/lib/system/libsystem_kernel.dylib
          0x7fff8b034000
    -     0x7fff8b042fff  libdispatch.dylib ??? (???)
    <8E03C652-922A-3399-93DE-9EA0CBFA0039> /usr/lib/system/libdispatch.dylib
    Process:       
    autofsd [62]
    Path:          
    /usr/libexec/autofsd
    Architecture:  
    x86_64
    UID:             0
      Thread 0x233        DispatchQueue 2
      User stack:
        17
    _dispatch_mgr_thread + 54 (in libdispatch.dylib) [0x7fff8b036316]
          17 kevent + 10
    (in libsystem_kernel.dylib) [0x7fff8a13e7e6]
      Kernel stack:
        17 kqueue_scan +
    416 (in mach_kernel) [0xffffff800053b4d0]
      Thread 0x234        DispatchQueue 6
      User stack:
        17
    _dispatch_sig_thread + 45 (in libdispatch.dylib) [0x7fff8b038b1c]
          17
    __sigsuspend_nocancel + 10 (in libsystem_kernel.dylib) [0x7fff8a13e022]
      Kernel stack:
        17 wakeup + 992
    (in mach_kernel) [0xffffff8000555e90]
      Binary Images:
             0x10dafe000
    -        0x10dafffff  autofsd ??? (???)
    <A02D5E70-1BB1-30ED-A699-375CB0CCE901> /usr/libexec/autofsd
          0x7fff8a127000
    -     0x7fff8a147fff  libsystem_kernel.dylib ??? (???)
    <66C9F9BD-C7B3-30D4-B1A0-03C8A6392351> /usr/lib/system/libsystem_kernel.dylib
          0x7fff8b034000
    -     0x7fff8b042fff  libdispatch.dylib ??? (???)
    <8E03C652-922A-3399-93DE-9EA0CBFA0039> /usr/lib/system/libdispatch.dylib
    Process:         blued
    [21]
    Path:          
    /usr/sbin/blued
    Architecture:  
    x86_64
    UID:             0
      Thread 0x12d        DispatchQueue 1
      User stack:
        17 ??? (in blued)
    [0x1033889a4]
          17 ??? (in
    blued) [0x1033bf4bf]
            17
    -[NSRunLoop(NSRunLoop) run] + 62 (in Foundation) [0x7fff8992de67]
              17 -[NSRunLoop(NSRunLoop) runMode:beforeDate:]
    + 267 (in Foundation) [0x7fff8992df7b]
                17
    CFRunLoopRunSpecific + 230 (in CoreFoundation) [0x7fff84125486]
                  17
    __CFRunLoopRun + 1204 (in CoreFoundation) [0x7fff84125c74]
                    17 __CFRunLoopServiceMachPort + 188 (in
    CoreFoundation) [0x7fff8411d50c]
                      17
    mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x7fff8a13c67a]
      Kernel stack:
        17
    ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff8000215930]
      Thread 0x138        DispatchQueue 2
      User stack:
        17
    _dispatch_mgr_thread + 54 (in libdispatch.dylib) [0x7fff8b036316]
          17 kevent + 10
    (in libsystem_kernel.dylib) [0x7fff8a13e7e6]
      Kernel stack:
        17 kqueue_scan +
    416 (in mach_kernel) [0xffffff800053b4d0]
      Thread 0x1a5      
      User stack:
        17 thread_start +
    13 (in libsystem_c.dylib) [0x7fff8751ab75]
          17
    _pthread_start + 335 (in libsystem_c.dylib) [0x7fff875178bf]
            17 __select +
    10 (in libsystem_kernel.dylib) [0x7fff8a13ddf2]
      Kernel stack:
        17 wakeup + 992
    (in mach_kernel) [0xffffff8000555e90]
      Binary Images:
             0x103387000
    -        0x103440fff  blued ??? (???)
    <FE392F89-6D67-3015-A6AD-BA96C1FB5EFF> /usr/sbin/blued
          0x7fff840ed000
    -     0x7fff842c1ff7  com.apple.CoreFoundation 6.7.2 (635.21)
    <62A3402E-A4E7-391F-AD20-1EF20236CE1B>
    /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
          0x7fff874c9000
    -     0x7fff875a6fef  libsystem_c.dylib ??? (???)
    <41B43515-2806-3FBC-ACF1-A16F35B7E290> /usr/lib/system/libsystem_c.dylib
          0x7fff89922000
    -     0x7fff89c3bfff  com.apple.Foundation 6.7.2 (833.25)
    <22AAC369-B63C-3C55-8AC6-C3ECBA44DA7B> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
          0x7fff8a127000
    -     0x7fff8a147fff  libsystem_kernel.dylib ??? (???)
    <66C9F9BD-C7B3-30D4-B1A0-03C8A6392351>
    /usr/lib/system/libsystem_kernel.dylib
          0x7fff8b034000
    -     0x7fff8b042fff  libdispatch.dylib ??? (???)
    <8E03C652-922A-3399-93DE-9EA0CBFA0039> /usr/lib/system/libdispatch.dylib
    Process:         Canon
    CMFP BackGrounder [164]
    Path:          
    /Library/Printers/Canon/CUPSCMFP/BackGrounder/Canon CMFP
    BackGrounder.app/Contents/MacOS/Canon CMFP BackGrounder
    Architecture:    i386
    UID:             501
    Process:         Canon
    PS2 BackGrounder [163]
    Path:          
    /Library/Printers/Canon/CUPSPS2/BackGrounder/Canon PS2
    BackGrounder.app/Contents/MacOS/Canon PS2 BackGrounder
    Architecture:    i386
    UID:             501
    Process:       
    com.apple.dock.extra [184]
    Path:            /System/Library/CoreServices/Dock.app/Contents/XPCServices/com.apple.dock.extra .xpc/Contents/MacOS/com.apple.dock.extra
    Architecture:  
    x86_64
    UID:             501
      Thread 0x4da        DispatchQueue 1
      User stack:
        17 ??? (in
    com.apple.dock.extra) [0x1003df474]
          17
    xpc_service_main + 448 (in XPCService) [0x7fff8a46c5ed]
            17
    NSApplicationMain + 867 (in AppKit) [0x7fff8b723eac]
              17
    -[NSApplication run] + 470 (in AppKit) [0x7fff8b4a79b9]
                17
    -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135 (in
    AppKit) [0x7fff8b4ab07d]
                  17
    _DPSNextEvent + 659 (in AppKit) [0x7fff8b4ab779]
                    17
    BlockUntilNextEventMatchingListInMode + 62 (in HIToolbox) [0x7fff8f1713fa]
                      17
    ReceiveNextEventCommon + 355 (in HIToolbox) [0x7fff8f17156d]
                        17
    RunCurrentEventLoopInMode + 277 (in HIToolbox) [0x7fff8f16a2bf]
    17 CFRunLoopRunSpecific + 230 (in CoreFoundation) [0x7fff84125486]
                            17 __CFRunLoopRun + 1204 (in CoreFoundation)
    [0x7fff84125c74]
    17 __CFRunLoopServiceMachPort + 188 (in CoreFoundation) [0x7fff8411d50c]
    17 mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x7fff8a13c67a]
      Kernel stack:
        17
    ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff8000215930]
      Thread 0x4e4        DispatchQueue 2
      User stack:
        17
    _dispatch_mgr_thread + 54 (in libdispatch.dylib) [0x7fff8b036316]
          17 kevent + 10
    (in libsystem_kernel.dylib) [0x7fff8a13e7e6]
      Kernel stack:
        17 kqueue_scan +
    416 (in mach_kernel) [0xffffff800053b4d0]
      Binary Images:
             0x1003de000
    -        0x1003e2ff7  com.apple.dock.extra 1.0 (1)
    <13C8211B-0B1D-302A-8EF9-740BA3BD69C0>
    /System/Library/CoreServices/Dock.app/Contents/XPCServices/com.apple.dock.extra. xpc/Contents/MacOS/com.apple.dock.extra
          0x7fff840ed000
    -     0x7fff842c1ff7  com.apple.CoreFoundation 6.7.2 (635.21)
    <62A3402E-A4E7-391F-AD20-1EF20236CE1B> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
          0x7fff8a127000
    -     0x7fff8a147fff  libsystem_kernel.dylib ??? (???)
    <66C9F9BD-C7B3-30D4-B1A0-03C8A6392351> /usr/lib/system/libsystem_kernel.dylib
          0x7fff8a46a000
    -     0x7fff8a471ff7  com.apple.XPCService 1.3 (1)
    <68C4DBC9-18C3-3053-96D5-1858B905EAE0>
    /System/Library/PrivateFrameworks/XPCService.framework/Versions/A/XPCService
          0x7fff8b034000
    -     0x7fff8b042fff  libdispatch.dylib ??? (???)
    <8E03C652-922A-3399-93DE-9EA0CBFA0039> /usr/lib/system/libdispatch.dylib
          0x7fff8b4a3000
    -     0x7fff8c0a9fff  com.apple.AppKit 6.7.5 (1138.51)
    <44417D02-6123-3FC3-A119-CE51BB4C3006> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
          0x7fff8f168000
    -     0x7fff8f494fff  com.apple.HIToolbox 1.9 (???)
    <CCB32DEA-D0CA-35D1-8019-E599C8007AB6>
    /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fram ework/Versions/A/HIToolbox

    You installed the "DownLite" trojan, perhaps under a different name. Remove it as follows.
    Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
    Back up all data.
    Triple-click anywhere in the line below on this page to select it:
    /Library/LaunchAgents/com.vsearch.agent.plist
    Right-click or control-click the line and select
    Services ▹ Reveal in Finder (or just Reveal)
    from the contextual menu.* A folder should open with an item named "VSearch" selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.
    Repeat with each of these lines:
    /Library/LaunchDaemons/com.vsearch.daemon.plist
    /Library/LaunchDaemons/com.vsearch.helper.plist
    /Library/LaunchDaemons/Jack.plist
    Restart the computer and empty the Trash. Then delete the following items in the same way:
    /Library/Application Support/VSearch
    /Library/PrivilegedHelperTools/Jack
    /System/Library/Frameworks/VSearch.framework
    Some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
    From the Safari menu bar, select
    Safari ▹ Preferences... ▹ Extensions
    Uninstall any extensions you don't know you need, including any that have the word "Spigot" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
    This trojan is distributed on illegal websites that traffic in pirated movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect much worse to happen in the future.
    You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that the DownLite developer has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. This failure of oversight is inexcusable and has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
    Go ▹ Go to Folder...
    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

  • When a link is rolled over by the mouse pointer a very annoying pop up with the link address shows up. There seems to be no way to prevent this from happening. How can this pop up be made to go away?

    no matter what website, every time I move the mouse pointer over something to click on a line of black printing in a thin white box pops up at the bottom of the screen and shows me the http address of the item I'm about to click on. I want to shut this function off or remove it if possible. I find that the previous version did not do this, it seems to be unique to 6.0. It's VERY distracting and ANNOYING. How can I make it go away????

    When you hover the mouse cursor over any link, it will display the link details at the bottom left of the screen; black font on white background.
    This display can be very important as it shows the full address of the hyperlink. This can be particulary useful for checking on whether the link is bona-fida. For example; if you receive an email that looks like it is from a bank , hovering over the link will indicate instantly that the link is pretending to be something it isn't.
    Another example that can be useful; a website link may say 'contact me' rather than give the actual email address. However, when you hover over the link, the actual email address will be displayed at the bottom of the screen. If you click on the link then Outlook usually opens, however I do not use Outlook, so displaying the email address is useful.
    This display is something that has always been present and it is also displayed if you use IE.
    However, I can see that this annoys you, so you could try the following:
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    If this helps, please say this question has been solved.

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