Mouse won't scroll up or down in email

My mouse battery is 100%. It will work outside of email just fine but only the arrow keys work to navigate email.
Thanks
Cindy

You didn't give much information there. Is this a new problem? Check System Preferences / Mouse and make sure you have the right settings.

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Mighty Mouse won't scroll up, only down

I had this problem again tonight, but this time a restart didn't work.
So I took the mouse and turned it upside down, and rolled with pressure the scroll ball on my mouse pad. I rolled in all directions, then plugged it back in. It worked. Which leads me to believe that the first time it happened, the restart didn't have anything to do with it.
Before I rolled the scroll ball, I tried just unplugging and plugging back in, besides the restart. It seems that the scroll ball got "out of whack" as I now can here a a louder "zipping" sound as the scroll ball moves around.
I read some other posts about this problem, you might want to try rolling your ball around your mousepad and apply some pressure.
Bryan

<q>I read some other posts about this problem, you might want to try rolling your ball around your mousepad and apply some pressure.</q>
...and while you're at it, perform this action on a slightly moistened (I used Glassex) tissue. My MM wouldn't scroll down and I suspected dirt and grease from my finger to be the culprit. The cleaning solved the problem, and I even didn't unplug it.
There is KB article on this topic:
How to clean your Mighty Mouse.
JJ
Don't steal music !! Just a statement, not an accusation

After installing Mountain Lion my mouse won't scroll

After installing Mountain Lion my mouse won't scroll up or down. It will, on occasion, scroll left.

Which mouse do you have? If it has a mechanical scroll ball on the top then it's simply dirty and needs cleaning. However if you are using Magic Mouse then please click iMac SMC and PRAM reset and do both resets 2x.

Mighty Mouse Won't Scroll Down - Solution

My iMac's mighty mouse wouldn't scroll down even after furious cleaning with a damp cloth and all that this discussion site advised.
I took the mouse into the new Cabot Circus Apple Store here in Bristol, UK. Five minutes later I was out again with a fully restored mighty mouse scroll ball.
The 'genius' used a isopropyl alcohol Prep Pad, as used by your doctor to sterile your arm before using a hypodermic needle. You can probably buy these down your local Chemists/Pharmacy. He gave me a strip of these sachets marked "Medium - Alcohol Prep Pad" manufactured by Dynarex Corporation. They seem to be selling for about £1.25 for 200. Cheap as chips even in this day and age.
http://www.quickmedical.com/dynarex/disposable-wipes/alcohol-wipes.html
He then advised me to clean my mouse this way once a week to keep it in tip-top condition.
I'm sure I read somewhere that one wasn't supposed to use anything other than a damp cloth on these devices. Oh well, there you go.
Hope this helps anyone else who have found their mouse tracker ball has stopped working.

srojtas wrote:
I just move the scroll ball on my mouse on piece of paper rapidly in all directions,
and it works (and its free). I do this when my mouse won't scroll down.
I think you have missed the point.
Try asking yourself, what would you do if rubbing your mouse on paper was no longer enough? That's the situation I was in.

My mouse won't scroll down

My mouse won't scroll down. It only scrolls up. Even after cleaning.

If it's is a Mighty Mouse (has a roller ball on top) then you did not clean it well enough. Get a clean sheet of white paper and put it on a flat hard surface and very vigourously roll the ball on the paper for 60-90 seconds. This should dislodge the gunk, if it doesn't you can try restarting in Safe Mode to reset some of the caches. If that does not do it you can do a SMC reset and if that doesn't work then it's time for a new mouse.
SMC RESET
Shut down the computer.
Unplug the computer's power cord and all peripherals.
Press and hold the power button for 5 seconds.
Release the power button.
Attach the computers power cable.
Press the power button to turn on the computer.
PRAM RESET
Shut down the computer.
Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.

Mighty Mouse won't scroll

None of the answers to this topic solved my problem. All of a sudden my bluetooth mighty mouse won't scroll. I can set it to 360 degrees and it will scroll horizontally. But it won't scroll horizontally or vertically if I set it to both. Help!

Have you tried resetting bluetooth?
I have been having the same problem since nearly as long as I've had my mighty mouse, and cleaning it never solved the problem.
I just called apple and got them to send me out a new one, but before they did they told me to do this.
Turn off your Mac, removed the power and battery and hold down the power button for 5 seconds. Then turn it back on, but while you turn it back on hold down the altcmnd+RP buttons together. You will hear it ching two times as it turns on, let go after the second ching. This apparently resets the bluetooth and it fixed my mouse, it now works perfectly.
I'd recommend taking the advise of an apple technical advisor first before trying this, I have a MacBook from last year and that's what i did.

My mouse won't scroll up

Please help me figure why my mouse won't scroll up on my iMac. I'm afraid my 2 year old knows more about the computer than I do & seems to have disabled the scroll up function.

The same thing happened to me with my 2 week old Imac. Heres what I did and this worked for me:
-turn the mouse updside down
-notice where it is lit up
within that small oval area where the light is, there is a small plastic piece that sits vertical
-GENTLY push on that small plastic piece one way or the other, likely it will move a tiny bit, then STOP.
The scroll should now work both ways.
Its possible during normal use of the mouse, perhaps pressing the mouse down too hard when you scroll or slide the mouse around on its pad, that little piece gets moved just slightly and then it doesnt scroll correctly.
When you use the mouse, do not press down on it when you slide it around and hold it still when you click.

Magic Mouse won't scroll in mail

MAGIC MOUSE WON'T SCROLL IN MAIL IT WORKS FINE EVERYWHERE ELSE.

Sorry, i have the same problem, also os x 10.7.3.
the scroll and swipe still doesn't work after i followed about ur suggestion...
pls help??
thanks!

Magic mouse won't scroll in os x 10.7.3

magic mouse won't scroll in os x 10.7.3

Sorry, i have the same problem, also os x 10.7.3.
the scroll and swipe still doesn't work after i followed about ur suggestion...
pls help??
thanks!

My i pod won't scroll up or down.

My Ipod touch won't scroll up or down and the display is a negative view. What can I do?

You seem to have an Accessibility feature or two turn on. Turn them off.
Try tripling clicking the Home button and go to Settings>General>Accessibility and turn them all off. Use three fingers for scrolling if necessary.
The color problem is likely Invent Colors (iOS6) or While on Black for other iOS.
For more info see:
iPhone: Configuring accessibility features (including VoiceOver and Zoom)

HT3226 Having problems with my mouse. Cannot scroll up or down or sideways. Did all the cleaning but still not working. Any help on this??

Having problems with my mouse. Cannot scroll up or down or sideways. Did all the cleaning but still not working. Any help on this??

Hello:
Try resetting the PRAM and SMC.
Barry

Mighty Mouse won't scroll in Stickies application

Can anyone tell me if there's a way to get a Mighty Mouse to scroll text inside a Stickie note? My Logitech wireless mouse does it, but when the batteries die I have to use my (wired) Mighty Mouse and it seems to scroll in all applications EXCEPT Stickies (G5 Quad). Even on my wife's G4 PowerBook, her wireless M.Mouse won't scroll in a Stickie note. It seems odd that any 3rd party mice will but the M.Mouse won't. Am I missing something?

Doesn't look like you're missing anything at all, strange indeed though!

HT2845 why doesn't my mighty mouse track ball scroll up or down vertically?

why doesn't my mighty mouse track ball scroll up or down vertically?

Hi:
New ones are not that expensive, but I would try running it up and down (vigorously) on microfiber cloth or a towel or something.
If that does not fix it...yes I would buy a new one. I like wireless ones anyway
Barry

Magic mouse won't scroll on snow leopard

I bought an imac two weeks ago (snow leopard)- and my magic mouse won't scroll! I do not seem to have the USB overdrive installed, I have all the latest software! Help!

The ball is dirty, they have a history of accumulating dirt and grime on them so that's my best guess. When I used one what worked well was rolling the ball very very vigorously on a white sheet of paper on a hard flat surface. Do this for about 60 seconds then see if that took care of it.
NOTE: My error I misread and thought you wrote Mighty Mouse. Please disregard.

Magic Mouse won't scroll or swipe in email window, but works perfectly in Safari window.

My Magic Mouse suddenly won't scroll or swipe in the email window, top or bottom part of the window, but behaves normally in the Safari window. Replaced the Mouse batteries, 100% power, no difference. iMac is 2008, pretty old, but was updated to 10.10.3 a month ago. Bluetooth icon in upper right part of screen indicates Bluetooth is ON, and the Mouse is connected, as evidenced by proper operation in Safari. No recent upgrades/changes to email that I'm aware of.
Any suggestions?
Thanks!

I set up the new iMac with a time machine back up from a much older iMac, has this caused the problem? iCloud drive works perfectly on my macbook pro. Thanks for any advice.
Then check, which MacOS X version your new Mac is running. To be able to use iCloud Drive, the system needs to be Yosemite, MacOS X 10.10.x
To check the system version, click the -menu un the upper left corner of the Display and use the command -About this Mac.
If you are running an earlier system, use upgrade to Yosemite from the App Store.

Mouse won't scroll up or down in email

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