Mouse wont scroll

Hi
We have just brought a windows 8 laptop and the mouse was working fine until we shut it down the first night and it updated. the next day It wont scroll at ALL on internet explorer and on the side bar the arrows up and down wont work either but if you
pull the bar up and down it works. It seems to be only internet exporer it has problems with. Our mouse is "Genius" but I put a different mouse in to see if that would work and that didn't help either. Ive tried all the other usb ports but still
no go. The mouse works well apart from the scroll.
Can anyone please help me?!?
Thanks

Hi,
It seems that the update cause this issue.
You can try to restore the system back to the point before this issue, and then check the update manually, if there is any optional update related to mouse or USB driver (I suppose that you use USB mouse), please uncheck it and install other updates to see
what's going on.
If there is no optional update related to mouse or USB driver, I suggest you install these updates one by one, after each update, restarting the computer to check the issue. According to this action, we can determine which update cause your issue.
Kate Li
TechNet Community Support

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