.mov file has no video - playing it in Quick Time 7 on Windows XP. Help!

I work for a law firm and we received a CD which contains a .mov file. When we try to play it in Quick Time, it plays the audio, but NO video. We are trying to play it is Quick Time (version 7.7.1) on a Windows XP Pro PC. When Quick Time first opened, it gave a message saying "Additional software is required for QuickTime to playback this media. It may be available from the Quick Time Components page." I clicked Continue and it took me to the Components page, but it lists like 10 different components and I have no idea what we need. Can anyone provide any input as to what might be missing? Is it a CODEC? I have tried converting it to a different format usinig two different softwares and have gotten errors.

Sorry, this is a work issue and I just got in from the weekend. Here is what I have:
Source: C:\Documents and Settings\dmg\Desktop\clip-2012-02-07 16;23;46.mov
Format: Apple Intermediate Codec, 540x960, Millions
16-bit integer (Little Endian), mono, 44.10 kHz
Movie FPS: 24.01
Playing FPS: 24.01
Data Size: 305.45 MB
Data Rate: 22.01 mbits/sec
Current Time 00:00:00.00
Duration: 00:01:56.45
Normal Size: 540 x 960 pixels
Current Size: 540 x 960 pixels

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Message was edited by: Christine Bell

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hi
download perian from internet, it'll solve your issue.

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hi
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