Mov file will not open on Premiere CS6 for Windows

I am a student working on a project that I started in university on an Apple Mac desktop. I decided to carry my project back home to continue with it on a laptop which is Windows...however the Mov. files will not open up on premeire pro and it is really frustrating as I have done a lot of work. How can I import these videos without losing any work or having to start again?

Quicktime X does NOT work http://forums.adobe.com/thread/888722
-Premiere Pro REQUIRES Quicktime 7 won't work with Quicktime X

Similar Messages

.mov file will not open in FCP X?! codec unavailable? help!

I am trying to edit a short .mov file in FCP X. It was sent to me via YouSendIt. Once it has completed downloading, a message reads:
" The document “S-T3RRA Video Heads by FLOOD(1)-2.mov” could not be opened. A required codec isn't available. To see if additional software is available that will enable QuickTime Player to open the movie, click Tell Me More. "
When I click tell me more, Apple provides me with some additional media support for QuickTime, however I should not need this for a .mov file correct? The file will not open in FCP X or QT. Any ideas? Suggestions? Was this file incorrectly exported by the creator?
Help!!
Thank you!
Diego Lopez-Videla
Houston, TX

Yes, it will be encoded using a codec that's not on your system.
That is a common misunderstanding with .mov - it's not a format, it's a container.
It basically contains video & audio streams that may be mp4, mjpeg or just about anything.
In this case, the "anything" is what we need to find out, so we can work out what you need to read it.
You could try opening it using VideoSpec - it will tell you everything.

Saved .mov file will not open on a Windows 7 version of Quicktime or WMplayer or Nero why not?

I made two .mov files one will open on a PC the other will not Quicktime will opew the first file, but not the second, Windows Media Player will not open either file, neither will Nero or Creative Media Player. How can I save a video file from iMovie to something that will opew on a PC?

Is this related to iOS (iPads and iPhones)?
This is the iMovie iOS forum, so if you're in the wrong place I can get this question moved.
In iMovie iOS there is only one way to export video, and that is Quicktime H264.
You will need the latest version of Quicktime for Windows.

.mov files will not open in quick time when double clicked in iPhoto

when i'm in iPhoto and try to double click a video file, Quick Time will not open to play the movie.

If its not working roll back QT.

"Recovered" CR2 files will not open in Photoshop CS6

My son recently completed the National Three Peaks Challenge. Regrettably, having taken loads of pictures, he discovered that one of the CF cards was corrupt. He and his fellow climbers have now paid a company (a considerable sum) to recover these photos and they are all showing as CR2 files. Unfortunately, neither Photoshop or any other program that he has (including Preview) will not open them. The images from the uncorrupted files are fine.
As you can imagine, he is desperate to get these images back so if anyone has any bright ideas as to where we go from here we would really appreciate it. Thanks in anticipation.

Thanks for your suggestion, normfb, which I passed on to my son. He has come back with the following answer -
"Tried the DNG converter, didn't even recognise there was a file in the folder I told it to look in!
The issue is that no programs be it Photoshop, that DNG converter, Lightroom or Preview are able to recognise that file format."
Appreciate the idea though.

MOV, and MP3 files will not open in photoshop CS6

I'm studying Photoshop at home using Pearson's " Class in a Book", from Adobe. I'm now stuck in Chapter 10, editing Videos, because I cannot open two files needed to proceed with the next excercise. I'm not able to open 3 of the 9 files in Photoshop, even tried to drag, change format, etc. All the other files with formats like MP4 and JPG have no problem opening, only those with MP3 & MOV extensions. I Should note that I can open all the files directly from windows file explorer or using Bridge, through Quicktime. I need to open in Photoshop so I can do the exercises. Please can someone help me? Bellow, is the message i get when I try to move the file to Photoshop.
"Could not complete your request beacuse the video file could not be open"
Here is some information about my computer;
OS is Windows 8
Adobe Photoshop Version: 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00) x64
Operating System: Windows NT
Version: 6.2
System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3392 MHz
Built-in memory: 12199 MB
Free memory: 9861 MB
Memory available to Photoshop: 10892 MB
Memory used by Photoshop: 70 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: GeForce GT 640/PCIe/SSE2
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 1024, right: 1280
Video Card Number: 1
Video Card: NVIDIA GeForce GT 640
OpenCL Unavailable
Driver Version: 9.18.13.1141
Driver Date: 20130307000000.000000-000
Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Video Mode: 1280 x 1024 x 4294967296 colors
Video Card Caption: NVIDIA GeForce GT 640
Video Card Memory: 4096 MB
Video Rect Texture Size: 16384
Serial number: 92628270132122361131
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\ARMSTR~1\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 237.7G, 156.5G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set
Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112
   ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768
   adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012
   AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0
   AdobeOwl.dll   Adobe Owl 2012/06/26-12:17:19   4.0.95   66.510504
   AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471
   AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654
   AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661
   AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661
   AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661
   adobe_caps.dll   Adobe CAPS   6,0,29,0
   AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768
   ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56
   aif_core.dll   AIF   3.0   62.490293
   aif_ocl.dll   AIF   3.0   62.490293
   aif_ogl.dll   AIF   3.0   62.490293
   amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000
   ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768
   AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830
   AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830
   Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768
   BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768
   boost_date_time.dll   DVA Product   6.0.0
   boost_signals.dll   DVA Product   6.0.0
   boost_system.dll   DVA Product   6.0.0
   boost_threads.dll   DVA Product   6.0.0
   cg.dll   NVIDIA Cg Runtime   3.0.00007
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007
   CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287
   CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768
   data_flow.dll   AIF   3.0   62.490293
   dvaaudiodevice.dll   DVA Product   6.0.0
   dvacore.dll   DVA Product   6.0.0
   dvamarshal.dll   DVA Product   6.0.0
   dvamediatypes.dll   DVA Product   6.0.0
   dvaplayer.dll   DVA Product   6.0.0
   dvatransport.dll   DVA Product   6.0.0
   dvaunittesting.dll   DVA Product   6.0.0
   dynamiclink.dll   DVA Product   6.0.0
   ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082
   FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433
   filter_graph.dll   AIF   3.0   62.490293
   hydra_filters.dll   AIF   3.0   62.490293
   icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615
   icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615
   image_compiler.dll   AIF   3.0   62.490293
   image_flow.dll   AIF   3.0   62.490293
   image_runtime.dll   AIF   3.0   62.490293
   JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)
   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0
   LogSession.dll   LogSession   2.1.2.1640
   mediacoreif.dll   DVA Product   6.0.0
   MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174
   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6910
   msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1
   msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1
   msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6910
   msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1
   msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1
   msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6910
   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1
   pdfsettings.dll   Adobe PDFSettings   1.04
   Photoshop.dll   Adobe Photoshop CS6   CS6
   Plugin.dll   Adobe Photoshop CS6   CS6
   PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383
   PSArt.dll   Adobe Photoshop CS6   CS6
   PSViews.dll   Adobe Photoshop CS6   CS6
   SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082
   ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082
   tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406
   TfFontMgr.dll   FontMgr   9.3.0.113
   TfKernel.dll   Kernel   9.3.0.113
   TFKGEOM.dll   Kernel Geom   9.3.0.113
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113
   updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24
   WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112
   wu3d.dll   U3D Writer   9.3.0.113
Required plug-ins:
   3D Studio 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Accented Edges 13.0
   Adaptive Wide Angle 13.0
   ADM 3.11x01
   Angled Strokes 13.0
   Average 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Bas Relief 13.0
   BMP 13.0
   Camera Raw 8.1
   Camera Raw Filter 8.1
   Chalk & Charcoal 13.0
   Charcoal 13.0
   Chrome 13.0
   Cineon 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Clouds 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Collada 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Color Halftone 13.0
   Colored Pencil 13.0
   CompuServe GIF 13.0
   Conté Crayon 13.0
   Craquelure 13.0
   Crop and Straighten Photos 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Crop and Straighten Photos Filter 13.0
   Crosshatch 13.0
   Crystallize 13.0
   Cutout 13.0
   Dark Strokes 13.0
   De-Interlace 13.0
   Dicom 13.0
   Difference Clouds 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Diffuse Glow 13.0
   Displace 13.0
   Dry Brush 13.0
   Eazel Acquire 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Embed Watermark 4.0
   Entropy 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Extrude 13.0
   FastCore Routines 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Fibers 13.0
   Film Grain 13.0
   Filter Gallery 13.0
   Flash 3D 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Fresco 13.0
   Glass 13.0
   Glowing Edges 13.0
   Google Earth 4 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Grain 13.0
   Graphic Pen 13.0
   Halftone Pattern 13.0
   HDRMergeUI 13.0
   IFF Format 13.0
   Ink Outlines 13.0
   JPEG 2000 13.0
   Kurtosis 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Lens Blur 13.0
   Lens Correction 13.0
   Lens Flare 13.0
   Liquify 13.0
   Matlab Operation 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Maximum 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Mean 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Measurement Core 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Median 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Mezzotint 13.0
   Minimum 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   MMXCore Routines 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Mosaic Tiles 13.0
   Multiprocessor Support 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Neon Glow 13.0
   Note Paper 13.0
   NTSC Colors 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Ocean Ripple 13.0
   Oil Paint 13.0
   OpenEXR 13.0
   Paint Daubs 13.0
   Palette Knife 13.0
   Patchwork 13.0
   Paths to Illustrator 13.0
   PCX 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Photocopy 13.0
   Photoshop 3D Engine 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Picture Package Filter 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Pinch 13.0
   Pixar 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Plaster 13.0
   Plastic Wrap 13.0
   PNG 13.0
   Pointillize 13.0
   Polar Coordinates 13.0
   Portable Bit Map 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Poster Edges 13.0
   Radial Blur 13.0
   Radiance 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Range 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Read Watermark 4.0
   Reticulation 13.0
   Ripple 13.0
   Rough Pastels 13.0
   Save for Web 13.0
   ScriptingSupport 13.0.1
   Shear 13.0
   Skewness 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Smart Blur 13.0
   Smudge Stick 13.0
   Solarize 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Spatter 13.0
   Spherize 13.0
   Sponge 13.0
   Sprayed Strokes 13.0
   Stained Glass 13.0
   Stamp 13.0
   Standard Deviation 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Sumi-e 13.0
   Summation 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Targa 13.0
   Texturizer 13.0
   Tiles 13.0
   Torn Edges 13.0
   Twirl 13.0
   U3D 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Underpainting 13.0
   Vanishing Point 13.0
   Variance 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Variations 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Water Paper 13.0
   Watercolor 13.0
   Wave 13.0
   Wavefront|OBJ 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   WIA Support 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Wind 13.0
   Wireless Bitmap 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   ZigZag 13.0
Optional and third party plug-ins: NONE
Plug-ins that failed to load: NONE
Flash:
   Mini Bridge
   Kuler
Installed TWAIN devices: NONE

I cannot import video files.
Mylenium

D800 RAW files will not open in Photoshop CS6

I have just installed the CS6 upgrade to Photoshop CS4 Extended, but now the software will not read the RAW files from my D800.
I have followed Adobe's instructions to check that I have the correct RAW plug-in (7.0.0.308) which I have. I have uninstalled the software and reinstalled the software without success. I do not want to convert my RAW files into DNG files, so I have ignored that step.
The 'Open in Photoshop' instruction in Lightroom 4 does not open my D800 RAW files either, although the files can be opened in Lightroom 4 OK.
Any idea what the problem is?

Brilliant! ACR 7.1 Beta allows D800 RAW files to be opened within CS6 and it also allows Photoshop 4 to open D800 RAW files in Photoshop CS6.
It says that the Beta version will expire on 30/6/2012 after which it will keep advising on a daily basis although it will still work. Any idea, what happens next? Does Adobe issue a proper ACR 7.1 and distribute it as part of the update service?

Urgent Help Wanted With My Presentation - Mov Files Will Not Open

I am a retired lifeboatman, and have developed a fund raising talk focusing on my 35 year involvement with saving lives off the UK southern coast. I use Keynotes and have never had a problem, until now. I have another talk next week and thought I would update the presentation. I have updated to Mavericks and also the latest Keynotes 6.0.1. When I went to play the presentation, it informed me that some of the .mov files needed to be updated to run on QuickTime. I pressed the convert button, only to be informed that most of the files could not be upgraded. When I try to play again, all I get is a blank black screen. I closed Keynotes and reopened the file in version 5.3, but still the same problem occurred . Most of my video files are of actual rescues and have been transferred from old VHS tapes. and are invaluable to me. It also means my presentation next week will be without the powerful impact these rescue videos present. I have searched through the support communities and also on the web, and have tried various suggestions and trial programs for converting the files, but none have been able to provide me with any playable video. Can anyone please help me to overcome this problems? Any help would be gratefully received.

It's never a good idea to change operating systems and applications without fully testing over a period of time with existing work files first. As Mavericks is such a new operating system, there are a few quirks that are still in place compared to its predecessors.
Many video types do not play in the new Quicktime 10 player that is included with Mavericks, but version 7 should play any type. Down load and install QuickTime player version 7 for Mavericks, this is a much better movie player than the simple version now included with Mavericks from here: Download Apple QuickTime Player version 7
Open the video file in QT 7 and check the video plays correctly.
Let me know the CODEC used, it is listed against Format in the QT Inspector, (command I or Window > show movie inspector)
In theory Keynote should now play your video again but let me see how you get on.

Project prel file will not open with Premiere 11

Created slide show and project with Photo Shop Elements 11. Went to Premiere Elements 11 and to File/ Open Project. Found the project listed and selected Open. The project file then showed in the upper right toolbar margin. Upon using Publish + Share, it states that I have nothing in the timeline. I tried everything to get something in the timeline. Did I wrongly create the project with PS Elements and is my slide show saved anywhere else?
Hank

Hank
Please try this conventional route from the Elements Organizer 11 Slideshow Editor slideshow to opening that slideshow in Premiere Elements 11 project.
In the Elements Organizer 11 Slideshow Editor, go to Output and select Edit with Premiere Elements Editor. That command will put the slideshow in a video format on the Timeline (.psess file) and at the same time put a folder with the project assets as well as a copy of the .psess in Project Assets.
If you need to do additional edits of the .psess (video) on the Timeline, then you right click the Timeline .psess file, and select Break Apart Elements Organizer Slideshow to do just that.
If the slideshow opens in Premiere Elements 11 Editor with black borders, then you set the Premiere Elements project preset beforehand manually (File Menu/New/Project) and then Output the slideshow from the Elements Organizer slideshow editor.
Have you been there and done that? If not, please give it a try and let us know the outcome.
Thanks.
ATR

.aep files will not open with AE CS6

All my After Effects projects show as opening with Acrobat and I cannot change them to open with After Effects, and these were created with AE CS6.
Any ideas?
Cheers
Sean

Ok simple easy idiot proof method. Go to
C:\Program Files\Adobe\Adobe After Effects CS5.5\Support Files
Rename AfterFX.exe to AfterFX.exe.org or anything will do to make it a non.exe file. Then click on any .aep file. Windoze will say can't find AE CS5.5 and it will then allow go to the dialog window where you can change it to open with AE CS6. Check the always open with this app box and you're done. Go back and rename the changed CS5.5 file to AfterFX.exe and you're back to normal with all future .aep files to open in CS6.
Same process with any version of AfterFX.exe Windoze may have locked you in to.

CC 2014 .aep files will not open with AE CS6

I have a file for Adobe After Effects I was working on for class, however I couldn't work on it at the college last week due to spring break so I used the CC Trial that they had available from this website for my laptop. Today, when I tried to open it up on one of the college computers that has the CS6 version of the software, it wouldn't open. I get this error that says:
I have worked on this project a whole bunch, and it is due this upcoming Wednesday. How can I convert the .aep file to the software from my college?

You need to save backwards. CC 2014 (which is version 13) can save back to version 12 (which is CC). Then you would open it in version 12 (CC) and save it back to version 11 (CS6).
opening After Effects projects from previous versions and saving back to previous versions

Mov reference file will not open in QuickTime 7.7.4 for Windows

Hi,
I have a mov reference file which opened fine in QuickTime 7.6.2 but since upgrading to 7.7.4 the file will no open. I get the following error:
Error -2002: a bad public movie atom was found in the movie.
The file contains one PAL MPEG2 video track and one stereo PCM audio track. It also contains a timecode track.
See movie inspector below:
Can anyone help me understand why this file will not open with the latest version of QuickTime. I cannot supply the file but can give any information about atoms etc. which can be read using QTAtomViewer.
I am using Windows 7 and Windows Server 2008.
Many thanks,
Kate

For those who want to call, the following menu options will get you to the Quick Time install tech support:
2 - takes you to the Quick Time submenu
2 - takes you to tech support
then, choose 1 for Mac or 2 for windows
Initially, I was told by tier 1 tech rep Shawn that the update server may not be up or that it may be a firewall issue on my side.
After telling him that I have confirmed that it is a problem with the update server sending a NULL (0 byte) response to the update query, he said I would have to just download the latest one in order to have the most up-to-date version and "just check back periodically to see if the update server is working".
He mentioned there was a Quick Time standalone download available (http://www.apple.com/quicktime/download/standalone.html), but that is still ~20MB & doesn't help the fact that probably over 90% of the people who run Quick Time have the option to automatically check for updates set and will never realize they're running an old, vulnerable version of Quick Time.
He gave me a case number after I asked for one: 58027568
If you'd like to add to mine and/or Rob's, it surely couldn't hurt.
I suppose my next course is to try emailing contacts at apple to see what kind of response they have. Considering this problem has been there ever since QT 7 for Windows has been released (I don't remember ever checking for updates when running QT 7 beta), it's strange that it's still a problem.
hand made system Windows XP Pro

Windows CS4 files will not open on the Mac

How come Windows CS4 files will not open on the Mac version?
Kevin

MCR wrote:
Where are you getting your info from as I have personally opened a Windows After Effects project on the Mac many times!
Anyway Adobe state they are cross platform so this is pretty missleading !
MCR, you asked in your previous post:
"Is that true of all CS4 project files like Premiere Pro and After Effects?"
I answered:
"No."
Which means After Effects and Premiere project files are cross-platform. But Encore projects are not cross-platform.
Is that clearer?
Regarding your last sentence, if you're referring to AE and PPro files, that is true. But it is not true of Encore project files.

The .prel files will not load into premiere elements 13 and says that there is a missing codec. This is a school's site llicense that we've used for more thatn a month.

The .prel files will not load into premiere elements 13 and says that there is a missing codec. This is a school's site llicense that we've used in our lab for more than a month.

GPPNeil
Premiere Elements 13 on Windows 8.1 (assumed 64 bit).
First..
1. Have you updated from 13 to the 13.1 Update using an opened project's Help Menu/Update. If not, please do so.
2. Do the problems exist if you disable the antivirus and firewall(s)?
3. Are you running the program as Administrator? Do you have the latest version of QuickTime installed on your computer?
4. Have you refreshed the Online Services using Premiere Elements Editor Edit Menu/Preferences/Web Sharing?
5. Have you updated the Adobe Application Manager?
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
6.Is your video card/graphics card driver version up to date according to the web site of the manufacturer of the card?
7. Lots more we could go through such as deleting the Adobe Premiere Elements Prefs file and, if necessary, the whole
13.0 Folder in which it exists.
But, I think that you have enough things going on here to warrant an uninstall, free ccleaner run through (regular cleaner and registry cleaner parts) and then reinstall with the antivirus and firewall(s) disabled.
CCleaner - PC Optimization and Cleaning - Free Download
If the problems persist after all that then we will adjust to additional troubleshooting maneuvers.
Any questions or need clarification, please do not hesitate to ask.
Thank you.
ATR

My trial ended, now my premier pro file will not open on a different machine (it has opened on this machine before). It is saying the "file is damaged" I don't want to loss my edit, how can I access it?

My trial ended, now my premier pro file will not open on a different machine (it has opened on this machine before). It is saying the "file is damaged" I don't want to loss my edit, how can I access it?

Steven is correct, you never can go back to an earlier version with Adobe Premiere with the project file. If your preceding version was CC you might try the trial version of CC 2014, but remember that once you enter the trial version cycle you never can go back.
There was a way to hack the project file on the CS versions but that disappeared with CC.

Mov file will not open on Premiere CS6 for Windows

Similar Messages

Maybe you are looking for