.MOV files from iphone - audio but no video in QuickTime

iphone 3gs, latest DirectX and Quicktime. Downloaded .mov files from iphone don't play correctly in QuickTime. The audio is there but there is no video, just a black screen.
I tried switching the video to "safe mode". This does show the video, but its terribly choppy and unwatchable.
I believe something changed recently with an update to itunes or QuickTime. Any ideas?
Thanks.

How do I get this file to play?
By installing the proper video codec component if available as advised by application. See the video "Format:" entry in finder "Info", QT "Inspector", or "Property" window. Basically you must have the same playback decoder installed on your second machine as was used to encode the video the first. Sounds as if the component configurations on the two machines are not the same.

Similar Messages

I cannot play .mov files (from iPhone) in Premiere Elements 10.

I cannot play .mov files (from iPhone) in Premiere Elements 10. Is there a solution?
It used to work fine. I wonder if the problem has something to do with the recent iPhone update. Is there any Premiere update I can download?

Well, if it used to work... and then you updated your iphone and now it does not work... that seems to ME like the iphone update changed something in the files
But, exactly what is inside your mov files?
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037
What is a CODEC... a Primer http://forums.adobe.com/thread/546811
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037
Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30
For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/
For Mac http://mediainspector.massanti.com/
All Adobe updates start here and select product, read to see if you need to install updates in number order, or if the updates are cumulative for the individual product http://www.adobe.com/downloads/updates/

IPhoto reads wrong date of .mov file from iPhone 3GS...help!

Hi all
Need some help/advice please.
I have a bunch of files I am importing in to iPhoto that were initially downloaded to a windows laptop. I used Graphic Converter (GC) to successfully rotate and align the creation/modified dates so iPhoto reads the correct date. Now GC edits the .jpg and .avi file metadata fine, but wont edit .mov files from my iPhone? So now the iPhone videos are strewn all over the place in iPhoto compared to where they should be date-wise. Any ideas on how to fix this issue?
The .mov files in GC show the correct creation date, but iPhoto reads the actuals file's modified date instead of the internal creation date? So strange?
Thanks
Jared

iPhoto gets it's date and time from the Photos Exif metadata, not the file creation or modification dates. It will only use those if your photos have no Exif.
If you subsequently export these files then the created and modification dates a re very likely to change.
You can adjust the date and time rather more easily in iPhoto (Using either the Photos -> Adjust Date and Time and/or the Photos -> Batch Change commands) You can also write the corrected date and time to the Exif of the oriignals files, and export it along with the file in the future.
I'm not sure what's up with the dates on these mov files, but Movies don't have an Exif. You might want to check with the makers of Graphic Coverter for help.
You know that you can move pics and movies around inside iPhoto, right? Drag them from Event to Event?
Regards
TD

Mov files from Iphone lagging when attempting to edit in imovie.

Recently I imported a couple videos (mov files) from my iphone to edit them in imovie.. but for some reason they keep lagging. when I drag the mouse across the clip the playhead line doesnt even keep up... All videos I shot in the past have been edited just fine without lagging and they still don't when I checked them in my events.. So I have reason to believe its the file but they're all Mov files. If anyone has insight on these I will appreciate the help...Thank You.

Hi Tyler!
Of the options you list I would choose 'Raw DV'. iMovie is designed to handle a DV stream @ 13GB per hour, for editing and transfer to iDVD.
But ask the vendor to confirm that his 'Raw DV' is designed for transfer to iMovie 6 on an Apple Mac, and before he loads up the hard drive you are supplying make sure that it has been formatted as Mac OS Extended (Journaled).

Delete partially copied movie file from iPhone. Shows grayed out in Videos on the iPhone but it doesn't show up in iTunes.

Hello.
I have synced my iPhone 4S with iTunes and I got an error while copying one movie. Now this movie shows up grayed out in videos on the iPhone but NOT in iTunes. Hence, I cannot delete this partially copied movie from my iPhone. And since it is grayed out, the right-to-left swipe does not work. I have resynced with "no movies" option so that every movie would be deleted and indeed every movie was deleted except for the problematic one. I rebooted the iPhone several times in case it was a glitch. No success. I even tried tools like iExplorer and DiskAid but I cannot find this **** file. Is there any way to delete this partially copied file from the iPhone without having to restore it?
Regards,
HawkeyeQ

Hi adtsalmon,
You can only watch the movie on the device you rented it on. Here's a snippet from the Apple Support site (italics mine):
If you download a rented movie on your computer: You can transfer it to a device such as your Apple TV (1st generation), iPhone, iPad, or iPod if it’s a standard-definition film (movies in HD can only be watched on your computer, iPad, iPhone 4 or later, iPod touch (4th generation or later), or Apple TV). Once you move the movie from your computer to a device, the movie will disappear from your computer's iTunes library. You can move the movie between devices as many times as you wish during the rental period, but the movie can only exist on one device at a time.
If you download a rented movie on your iPhone 4 or later, iPad, iPod touch (4th generation or later), or Apple TV: It is not transferable to any other device or computer.
Here's the link to the Movie Rentals FAQs site FYI:
http://support.apple.com/kb/HT1657
Hope this helps!
Cheers,
GB

LR 5.3 won't import .mov files from iphone 5s

I'm running Mavericks and LR 5.3 and have had trouble importing video files from my iphone 5s. All of my software is up to date. It seems that LR is having trouble connecting to the dynamic link server. It doesn't work even when I disable my firewall. I've already purged my video cache in LR. Is there anything else I should try?

There are many, many posts of this nature in these forums. See, for example:
iphoto won’t import mov video
For many, rebuilding the XPC helper cache solves the problem off the bat. In terminal try this, and reboot:
sudo /usr/libexec/xpchelper --rebuild-cache
The above posted by Andy Ball on a thread related to a similar problem with Aperture:
Re: Import video to Aperture library on Mountain Lion
Other things to try:
1. create a fresh iPhoto library and try that. (hold down opt while launching iPhoto)
2. create a new OS X user (in system preferences) and try there.
In my case – and many cases – neither of those things work either, which means the problem is system wide. Again suggesting that the xpc helper solution might work. But for me it did not either.
There are other suggestions that there are conflicts with Perian (on Yosemite) and flip4mac. In my case uninstalling both of those didn't solve it either.
So maybe one of those solutions will work for you, results apparently vary. But this is a huge unresolved issue many others are having as well. I have a case with a senior apple advisor open, still unresolved. His suggestion of course, at this point, is an archive and re-install. I'm not ready to go there yet.
BTW, another thing he had me try was to import the file with Image Capture (which works). Then open it in QuickTime Player X. Then try exporting to 480p. Does QuickTime crash? It does for me.
My summary:
1. Files successfully import with Image Player.
2. Files play with QuickTime Player X.
3. QuickTime Player X crashes when exporting to 480p.
4. Files import with iMove.
5. Files fail to import with iPhoto (unrecognized format as with OP)
6. iPhoto import failure/errors are system wide and not specific to a library or a user.
7. rebuilding xpchelper cache and rebooting in my case does not resolve issue.
8. same videos import fine in iPhoto on a totally different system (laptop running same versions of OS X 10.10 and iPhoto 9.5.1)

Lost a movie file from iphone

i have taken a movie with my iphone 5 that is around 6 mins long but when i look for it i can find it and when i connect to itunes i get a message telling me that the format .mov is not recognised and unable to download
please help me as this is a really inportant vid i took
i also have a mac book pro if it helps
thank you very much for any help you may be able to offer
darren

OK, try this. Launch itunes, connect your phone, go up to File>Add to library. Then browse to your iphone name (Which is shown as camera in windows Explorer). All the photos and videos should be shown. Select the video you want to copy and click Add. This should copy the video to your pc(given the size, this might take awhile). Then just go to Library>Movies and see if it shows up properly.

Attempting to transfer large mov file from iphone to PC

I've got a large mov file I'm trying to transfer to my PC. I have 57 GB of free space on my PC, yet I'm told there's "not enough storage" to complete this operation. Any ideas? Thanks for your advice.

Via computer iTunes is the only way.

Audio but no video for Quicktime in Safari-help?

When I open a Quicktime file in Safari, only the audio will play---blank screen for video. I can play the video in an AOL browser, but not Safari-this only started with the newest upgrade . Anyone else have this problem? Thanks for any solution.

Thanks again, QuickTimeKirk.
I think the audio rate was to blame. I changed the audio format in QuickTime Player 7 Pro from (I think) Linear PCM to AAC and the kbps number from the default value 128 to 64. Then I changed the mark for the video rate from automatic to the option of setting a limit and set a suitable limit. That way I was able to control the total kbit/second rate for the exported .mov file so that it got a reasonable size.
When I compare the source .flv file with the produced .mov file for the case when they have about the same total kbit/second rate, I can see that the .mov file is smoother or has less detail than the .flv file although the difference is not big. Increasing the video rate limit in QuickTime Player 7 Pro causes a bigger .mov file with better quality to be produced.

IPhoto won't import .mov files from iPhone

I'm trying to import the photos and videos from my iPhone and the following screen shows up:
I've only had this trouble since updating to Yosemite. Any help is appreciated.
MacBook Pro (17-inch, Mid 2010)
8GB Memory
2.53 GHz Intel Core i5

There are many, many posts of this nature in these forums. See, for example:
iphoto won’t import mov video
For many, rebuilding the XPC helper cache solves the problem off the bat. In terminal try this, and reboot:
sudo /usr/libexec/xpchelper --rebuild-cache
The above posted by Andy Ball on a thread related to a similar problem with Aperture:
Re: Import video to Aperture library on Mountain Lion
Other things to try:
1. create a fresh iPhoto library and try that. (hold down opt while launching iPhoto)
2. create a new OS X user (in system preferences) and try there.
In my case – and many cases – neither of those things work either, which means the problem is system wide. Again suggesting that the xpc helper solution might work. But for me it did not either.
There are other suggestions that there are conflicts with Perian (on Yosemite) and flip4mac. In my case uninstalling both of those didn't solve it either.
So maybe one of those solutions will work for you, results apparently vary. But this is a huge unresolved issue many others are having as well. I have a case with a senior apple advisor open, still unresolved. His suggestion of course, at this point, is an archive and re-install. I'm not ready to go there yet.
BTW, another thing he had me try was to import the file with Image Capture (which works). Then open it in QuickTime Player X. Then try exporting to 480p. Does QuickTime crash? It does for me.
My summary:
1. Files successfully import with Image Player.
2. Files play with QuickTime Player X.
3. QuickTime Player X crashes when exporting to 480p.
4. Files import with iMove.
5. Files fail to import with iPhoto (unrecognized format as with OP)
6. iPhoto import failure/errors are system wide and not specific to a library or a user.
7. rebuilding xpchelper cache and rebooting in my case does not resolve issue.
8. same videos import fine in iPhoto on a totally different system (laptop running same versions of OS X 10.10 and iPhoto 9.5.1)

.m4b files play audio but no video in QuickTime

I recently upgraded to Lion, after which QuickTime no longer displays the video with my .m4b files. It plays the audio fine, but none of the video slides that are in the files. I spent time on the phone with tech support, and all they could suggest was using another media player such as VLC. But that doesn't answer the questions as to why QuickTime no longer plays the video in .m4b files. Does anyone else experience this?

I have found the solution - forget about QuickTime, use NicePlayer,
Download NicePlayer for Mac - Play DVDs and QuickTime movies. MacUpdate.com

Transferring a movie file from iphone 3gs to pc

i have a file thats 320mbs that will not upload to mobileme or be sent to my computer, its too large to email, i really want to get this file off my phone in fear of losing it, help?

OK, try this. Launch itunes, connect your phone, go up to File>Add to library. Then browse to your iphone name (Which is shown as camera in windows Explorer). All the photos and videos should be shown. Select the video you want to copy and click Add. This should copy the video to your pc(given the size, this might take awhile). Then just go to Library>Movies and see if it shows up properly.

Audio but no video on .mov files

I'm trying to watch a tutorial disc (working with Ableton Live). The video files are .mov, the disc comes with the install for Quicktime 7.03. I have Quicktime Pro 7.12. When I try to play the video files, I get audio but no video.
When I try to play the files in VLC Player, I get video but an audio error (and no audio)...
Anyone familiar with this issue (I've searched the forums and found similar issues, but nothing the same as this...)?

Nothing about Sorenson 3 (video track) AAC (audio) or Apple BMP (image format layer) that would keep the file from playing on your machine.
Do you open these .mov files directly from the CD (double click) or is there some app that is used from the CD to play them?
Try a double click and test the files while logged in under a different user account.

Audio but no video for .mov file.

For Windows XP (Home Edition 5.1.26700 Service Pack 3 Build 2600):
My QuickTime Player 7.6.6 shows a window but the window is empty only the audio is present.
The same or similar is the case in VLC, RealPlayer, and DivX Player.
Additional information from my Mac OS X:
- The .mov file plays perfectly on my iMac in my QuickTime Player 10.0(114).
- Cmd-I reports for the .mov file: codecs: H264,AAC.
- The file is produced by AddMovie version 1.8.6 from a .flv file and the developer states:
’AddMovie uses Mac OS technology "out of the box" so to speak. In other words all it does is call system functions that in turn call the codecs installed on your system to do their job. I don't write any codecs (i.e. compressor/decompressors - i.e. exporters/importers) - other third party developers do that. So, getting the output of AddMovie to be compliant for other software depends on your choice of these third party add-ons, and the selection of them in the preferences window.‘
- Perian 1.2.1 and Flip4Mac 2.3.4.1 are installed.
- VLC version 1.1.2 is installed and it plays the .mov file with audio but no video like QuickTime Player in Windows.

Thanks again, QuickTimeKirk.
I think the audio rate was to blame. I changed the audio format in QuickTime Player 7 Pro from (I think) Linear PCM to AAC and the kbps number from the default value 128 to 64. Then I changed the mark for the video rate from automatic to the option of setting a limit and set a suitable limit. That way I was able to control the total kbit/second rate for the exported .mov file so that it got a reasonable size.
When I compare the source .flv file with the produced .mov file for the case when they have about the same total kbit/second rate, I can see that the .mov file is smoother or has less detail than the .flv file although the difference is not big. Increasing the video rate limit in QuickTime Player 7 Pro causes a bigger .mov file with better quality to be produced.

Importing .MOV files from PC and getting "generic error" msgs... help.

Importing .mov files which I downloaded from my iPhone onto my PC (so getting them from file folder, not directly from iPhone). However, getting "importer is reporting generic error" message with a list of video files that didn't get imported. Some are importing, though, and showing up on the timeline. Downloaded a whole bunch at a time and thought it was the problem. Then just tried one that had the error to test and that one wouldn't either, even by itself.
These are MOV files from iPhone 4 recorded with "stock" camera program on phone. Using Premiere Elements 11.
Please help.

Welcome to the forum.
Along with Steve's questions, I have one more:
Did your iPhone shoot with a Variable Frame Rate?
That is common with many of the phone cameras, and especially the iPhones. You can run your file through MediaInfo (for PC), or Media Inspector (for Mac), and then report the FPS (Frames Per Second). If it is constant, it should Import fine. If it is variable, then you might have to convert that to a Fixed Frame Rate. One method is to use Apple's QuickTime Pro (a US $30 upgrade/unlock), and just Import the file into QT Pro, then Export to the same format, but with a Fixed Frames Per Second.
Good luck, and please let us know a bit more.
Hunt

.MOV files from iphone - audio but no video in QuickTime

Similar Messages

Maybe you are looking for