Mov files from Iphone lagging when attempting to edit in imovie.

Recently I imported a couple videos (mov files) from my iphone to edit them in imovie.. but for some reason they keep lagging. when I drag the mouse across the clip the playhead line doesnt even keep up... All videos I shot in the past have been edited just fine without lagging and they still don't when I checked them in my events.. So I have reason to believe its the file but they're all Mov files. If anyone has insight on these I will appreciate the help...Thank You.

Hi Tyler!
Of the options you list I would choose 'Raw DV'. iMovie is designed to handle a DV stream @ 13GB per hour, for editing and transfer to iDVD.
But ask the vendor to confirm that his 'Raw DV' is designed for transfer to iMovie 6 on an Apple Mac, and before he loads up the hard drive you are supplying make sure that it has been formatted as Mac OS Extended (Journaled).

Similar Messages

.MOV files from iphone - audio but no video in QuickTime

iphone 3gs, latest DirectX and Quicktime. Downloaded .mov files from iphone don't play correctly in QuickTime. The audio is there but there is no video, just a black screen.
I tried switching the video to "safe mode". This does show the video, but its terribly choppy and unwatchable.
I believe something changed recently with an update to itunes or QuickTime. Any ideas?
Thanks.

How do I get this file to play?
By installing the proper video codec component if available as advised by application. See the video "Format:" entry in finder "Info", QT "Inspector", or "Property" window. Basically you must have the same playback decoder installed on your second machine as was used to encode the video the first. Sounds as if the component configurations on the two machines are not the same.

I cannot play .mov files (from iPhone) in Premiere Elements 10.

I cannot play .mov files (from iPhone) in Premiere Elements 10. Is there a solution?
It used to work fine. I wonder if the problem has something to do with the recent iPhone update. Is there any Premiere update I can download?

Well, if it used to work... and then you updated your iphone and now it does not work... that seems to ME like the iphone update changed something in the files
But, exactly what is inside your mov files?
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037
What is a CODEC... a Primer http://forums.adobe.com/thread/546811
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037
Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30
For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/
For Mac http://mediainspector.massanti.com/
All Adobe updates start here and select product, read to see if you need to install updates in number order, or if the updates are cumulative for the individual product http://www.adobe.com/downloads/updates/

IPhoto reads wrong date of .mov file from iPhone 3GS...help!

Hi all
Need some help/advice please.
I have a bunch of files I am importing in to iPhoto that were initially downloaded to a windows laptop. I used Graphic Converter (GC) to successfully rotate and align the creation/modified dates so iPhoto reads the correct date. Now GC edits the .jpg and .avi file metadata fine, but wont edit .mov files from my iPhone? So now the iPhone videos are strewn all over the place in iPhoto compared to where they should be date-wise. Any ideas on how to fix this issue?
The .mov files in GC show the correct creation date, but iPhoto reads the actuals file's modified date instead of the internal creation date? So strange?
Thanks
Jared

iPhoto gets it's date and time from the Photos Exif metadata, not the file creation or modification dates. It will only use those if your photos have no Exif.
If you subsequently export these files then the created and modification dates a re very likely to change.
You can adjust the date and time rather more easily in iPhoto (Using either the Photos -> Adjust Date and Time and/or the Photos -> Batch Change commands) You can also write the corrected date and time to the Exif of the oriignals files, and export it along with the file in the future.
I'm not sure what's up with the dates on these mov files, but Movies don't have an Exif. You might want to check with the makers of Graphic Coverter for help.
You know that you can move pics and movies around inside iPhoto, right? Drag them from Event to Event?
Regards
TD

Attempting to transfer large mov file from iphone to PC

I've got a large mov file I'm trying to transfer to my PC. I have 57 GB of free space on my PC, yet I'm told there's "not enough storage" to complete this operation. Any ideas? Thanks for your advice.

Via computer iTunes is the only way.

LR 5.3 won't import .mov files from iphone 5s

I'm running Mavericks and LR 5.3 and have had trouble importing video files from my iphone 5s. All of my software is up to date. It seems that LR is having trouble connecting to the dynamic link server. It doesn't work even when I disable my firewall. I've already purged my video cache in LR. Is there anything else I should try?

There are many, many posts of this nature in these forums. See, for example:
iphoto won’t import mov video
For many, rebuilding the XPC helper cache solves the problem off the bat. In terminal try this, and reboot:
sudo /usr/libexec/xpchelper --rebuild-cache
The above posted by Andy Ball on a thread related to a similar problem with Aperture:
Re: Import video to Aperture library on Mountain Lion
Other things to try:
1. create a fresh iPhoto library and try that. (hold down opt while launching iPhoto)
2. create a new OS X user (in system preferences) and try there.
In my case – and many cases – neither of those things work either, which means the problem is system wide. Again suggesting that the xpc helper solution might work. But for me it did not either.
There are other suggestions that there are conflicts with Perian (on Yosemite) and flip4mac. In my case uninstalling both of those didn't solve it either.
So maybe one of those solutions will work for you, results apparently vary. But this is a huge unresolved issue many others are having as well. I have a case with a senior apple advisor open, still unresolved. His suggestion of course, at this point, is an archive and re-install. I'm not ready to go there yet.
BTW, another thing he had me try was to import the file with Image Capture (which works). Then open it in QuickTime Player X. Then try exporting to 480p. Does QuickTime crash? It does for me.
My summary:
1. Files successfully import with Image Player.
2. Files play with QuickTime Player X.
3. QuickTime Player X crashes when exporting to 480p.
4. Files import with iMove.
5. Files fail to import with iPhoto (unrecognized format as with OP)
6. iPhoto import failure/errors are system wide and not specific to a library or a user.
7. rebuilding xpchelper cache and rebooting in my case does not resolve issue.
8. same videos import fine in iPhoto on a totally different system (laptop running same versions of OS X 10.10 and iPhoto 9.5.1)

Delete partially copied movie file from iPhone. Shows grayed out in Videos on the iPhone but it doesn't show up in iTunes.

Hello.
I have synced my iPhone 4S with iTunes and I got an error while copying one movie. Now this movie shows up grayed out in videos on the iPhone but NOT in iTunes. Hence, I cannot delete this partially copied movie from my iPhone. And since it is grayed out, the right-to-left swipe does not work. I have resynced with "no movies" option so that every movie would be deleted and indeed every movie was deleted except for the problematic one. I rebooted the iPhone several times in case it was a glitch. No success. I even tried tools like iExplorer and DiskAid but I cannot find this **** file. Is there any way to delete this partially copied file from the iPhone without having to restore it?
Regards,
HawkeyeQ

Hi adtsalmon,
You can only watch the movie on the device you rented it on. Here's a snippet from the Apple Support site (italics mine):
If you download a rented movie on your computer: You can transfer it to a device such as your Apple TV (1st generation), iPhone, iPad, or iPod if it’s a standard-definition film (movies in HD can only be watched on your computer, iPad, iPhone 4 or later, iPod touch (4th generation or later), or Apple TV). Once you move the movie from your computer to a device, the movie will disappear from your computer's iTunes library. You can move the movie between devices as many times as you wish during the rental period, but the movie can only exist on one device at a time.
If you download a rented movie on your iPhone 4 or later, iPad, iPod touch (4th generation or later), or Apple TV: It is not transferable to any other device or computer.
Here's the link to the Movie Rentals FAQs site FYI:
http://support.apple.com/kb/HT1657
Hope this helps!
Cheers,
GB

Lost a movie file from iphone

i have taken a movie with my iphone 5 that is around 6 mins long but when i look for it i can find it and when i connect to itunes i get a message telling me that the format .mov is not recognised and unable to download
please help me as this is a really inportant vid i took
i also have a mac book pro if it helps
thank you very much for any help you may be able to offer
darren

OK, try this. Launch itunes, connect your phone, go up to File>Add to library. Then browse to your iphone name (Which is shown as camera in windows Explorer). All the photos and videos should be shown. Select the video you want to copy and click Add. This should copy the video to your pc(given the size, this might take awhile). Then just go to Library>Movies and see if it shows up properly.

IPhoto won't import .mov files from iPhone

I'm trying to import the photos and videos from my iPhone and the following screen shows up:
I've only had this trouble since updating to Yosemite. Any help is appreciated.
MacBook Pro (17-inch, Mid 2010)
8GB Memory
2.53 GHz Intel Core i5

There are many, many posts of this nature in these forums. See, for example:
iphoto won’t import mov video
For many, rebuilding the XPC helper cache solves the problem off the bat. In terminal try this, and reboot:
sudo /usr/libexec/xpchelper --rebuild-cache
The above posted by Andy Ball on a thread related to a similar problem with Aperture:
Re: Import video to Aperture library on Mountain Lion
Other things to try:
1. create a fresh iPhoto library and try that. (hold down opt while launching iPhoto)
2. create a new OS X user (in system preferences) and try there.
In my case – and many cases – neither of those things work either, which means the problem is system wide. Again suggesting that the xpc helper solution might work. But for me it did not either.
There are other suggestions that there are conflicts with Perian (on Yosemite) and flip4mac. In my case uninstalling both of those didn't solve it either.
So maybe one of those solutions will work for you, results apparently vary. But this is a huge unresolved issue many others are having as well. I have a case with a senior apple advisor open, still unresolved. His suggestion of course, at this point, is an archive and re-install. I'm not ready to go there yet.
BTW, another thing he had me try was to import the file with Image Capture (which works). Then open it in QuickTime Player X. Then try exporting to 480p. Does QuickTime crash? It does for me.
My summary:
1. Files successfully import with Image Player.
2. Files play with QuickTime Player X.
3. QuickTime Player X crashes when exporting to 480p.
4. Files import with iMove.
5. Files fail to import with iPhoto (unrecognized format as with OP)
6. iPhoto import failure/errors are system wide and not specific to a library or a user.
7. rebuilding xpchelper cache and rebooting in my case does not resolve issue.
8. same videos import fine in iPhoto on a totally different system (laptop running same versions of OS X 10.10 and iPhoto 9.5.1)

Transferring a movie file from iphone 3gs to pc

i have a file thats 320mbs that will not upload to mobileme or be sent to my computer, its too large to email, i really want to get this file off my phone in fear of losing it, help?

OK, try this. Launch itunes, connect your phone, go up to File>Add to library. Then browse to your iphone name (Which is shown as camera in windows Explorer). All the photos and videos should be shown. Select the video you want to copy and click Add. This should copy the video to your pc(given the size, this might take awhile). Then just go to Library>Movies and see if it shows up properly.

How do I get QuickTime/ITunes to read .mov files on Iphone 4?

All software advises that it cannot read the .mov files from Iphone 4. Photoshop advises that there is probably a codec missing. Download from?? Would a video adapter correct the problem.......?

assuming copy to ... when adding to library is checkmarked in preferences > advanced, drag the files from the external into an open iTunes window while holding the option (⌥) key.

Importing .MOV files from PC and getting "generic error" msgs... help.

Importing .mov files which I downloaded from my iPhone onto my PC (so getting them from file folder, not directly from iPhone). However, getting "importer is reporting generic error" message with a list of video files that didn't get imported. Some are importing, though, and showing up on the timeline. Downloaded a whole bunch at a time and thought it was the problem. Then just tried one that had the error to test and that one wouldn't either, even by itself.
These are MOV files from iPhone 4 recorded with "stock" camera program on phone. Using Premiere Elements 11.
Please help.

Welcome to the forum.
Along with Steve's questions, I have one more:
Did your iPhone shoot with a Variable Frame Rate?
That is common with many of the phone cameras, and especially the iPhones. You can run your file through MediaInfo (for PC), or Media Inspector (for Mac), and then report the FPS (Frames Per Second). If it is constant, it should Import fine. If it is variable, then you might have to convert that to a Fixed Frame Rate. One method is to use Apple's QuickTime Pro (a US $30 upgrade/unlock), and just Import the file into QT Pro, then Export to the same format, but with a Fixed Frames Per Second.
Good luck, and please let us know a bit more.
Hunt

Access denied when I move files from MacBook to desktop

When move files from my MacBook Pro to my G5 desktop, I can't open them. I get an "access denied" message. I can fix the problem by going to "info" and changing the access, but how can I fix this so it doesn't happen at all? I don't want to have the hassle of resetting the access for each file every time I swap files back and forth between the laptop and desktop.

Ask and you will receive:
You can do the same thing in terminal using the chmod command, but it requires a bit more of a learning curve.
Leo server has a Built in GUI that allows you to do the same thing as Sandbox, I really feel Apple should have included something similar in the consumer version of Leo, since we are forced to deal with ACL's in Leo whether we want to or not. They are turned on by default and can only be turned off temporarily (fsaclctl command) as they will resume automatically at the next reboot.
Of course you must master the basics before attempting
ACL's from the command line.
Here are some links to some Leo ACL and command line documents:
http://www.afp548.com/filemgmt/index.php?id=40
http://manuals.info.apple.com/enUS/Command_Line_Adminv10.5.pdf
http://manuals.info.apple.com/enUS/File_Services_Adminv10.5.pdf
http://developer.apple.com/documentation/Darwin/Reference/ManPages/man1/chmod.1. html
These tools will guide you in your quest.
And don't forget grasshopper: "wax on - wax off"
Kj

When I try to move files from my mac (v10.8.5) to my external harddrive I get the error message The operation can't be completed because an unexpected error occurred (error code -50).

When I try to move files from my imac (v10.8.5) to my external harddrive I get the error message "The operation can’t be completed because an unexpected error occurred (error code -50)." How can I resolve this? Thank you.

Some other things to look at.
https://www.google.com/search?btnG=1&pws=0&q=The+operation+cannot+be+completed+b ecause+an+unexpected+error+occurred+(error+code+-50

I keep having kernel Panics caused when I try to move file from external hd to my mac.

i keep getting the below panic report when i try to move a movie file from my external hd to my mac. My MacBook Pro runs 10.7.5 the hard drive (HD) is formatter to fat 32 so i can hook it to our xbox. The HD is a 4tb seagate backup + desk media. it is partitioned into 2 two TB both with fat 32 format. Please help I dont know what to do.
Interval Since Last Panic Report: 17969872 sec
Panics Since Last Report:          10
Anonymous UUID:                    C6F1646E-A185-4CE9-8B6F-546D3AD9BC53
Wed Feb 4 20:40:32 2015
panic(cpu 0 caller 0xffffff8000648698): "complete() while dma active"@/SourceCache/xnu/xnu-1699.32.7/iokit/Kernel/IOMemoryDescriptor.cpp:2240
Backtrace (CPU 0), Frame : Return Address
0xffffff80920cb9c0 : 0xffffff8000220792
0xffffff80920cba40 : 0xffffff8000648698
0xffffff80920cba90 : 0xffffff7f8077ce36
0xffffff80920cbad0 : 0xffffff7f80774b0b
0xffffff80920cbb30 : 0xffffff7f808cb95d
0xffffff80920cbb80 : 0xffffff7f808ccad2
0xffffff80920cbbd0 : 0xffffff7f80817ea5
0xffffff80920cbc20 : 0xffffff7f808123a2
0xffffff80920cbc70 : 0xffffff7f80812b01
0xffffff80920cbca0 : 0xffffff7f809c5a2d
0xffffff80920cbd70 : 0xffffff7f80abf7ef
0xffffff80920cbe00 : 0xffffff7f80abfeec
0xffffff80920cbe40 : 0xffffff7f80ab5dce
0xffffff80920cbed0 : 0xffffff7f80ab5fb6
0xffffff80920cbef0 : 0xffffff800063d4d6
0xffffff80920cbf30 : 0xffffff800063c250
0xffffff80920cbf70 : 0xffffff800063c0f4
0xffffff80920cbfb0 : 0xffffff8000820057
      Kernel Extensions in backtrace:
         com.apple.iokit.IOStorageFamily(1.7.2)[40D4AB21-F11E-3C6C-8883-3554F93A251F]@0x ffffff7f80770000->0xffffff7f80794fff
         com.apple.iokit.IOUSBFamily(5.1)[6C8D52C2-CD1D-3DAF-9942-A0AF681D6BBC]@0xffffff 7f809c0000->0xffffff7f80a15fff
            dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f80849000
         com.apple.driver.AppleUSBXHCI(1.1)[7816EC3D-018B-3E21-9746-55AD82241C03]@0xffff ff7f80aaf000->0xffffff7f80ac3fff
            dependency: com.apple.iokit.IOUSBFamily(5.1.0)[6C8D52C2-CD1D-3DAF-9942-A0AF681D6BBC]@0xffff ff7f809c0000
            dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f80849000
         com.apple.iokit.IOSCSIArchitectureModelFamily(3.2.1)[5948254C-CBA8-34E3-B5B4-57 5E7D4C7BD1]@0xffffff7f8080e000->0xffffff7f80838fff
         com.apple.iokit.IOSCSIBlockCommandsDevice(3.2.1)[9E8FB189-DF4F-337A-A3C5-8BD172 5C205C]@0xffffff7f808cb000->0xffffff7f808dffff
            dependency: com.apple.iokit.IOSCSIArchitectureModelFamily(3.2.1)[5948254C-CBA8-34E3-B5B4-57 5E7D4C7BD1]@0xffffff7f8080e000
            dependency: com.apple.iokit.IOStorageFamily(1.7.2)[40D4AB21-F11E-3C6C-8883-3554F93A251F]@0x ffffff7f80770000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
11G63
Kernel version:
Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)
System uptime in nanoseconds: 268173437187
last loaded kext at 44259693880: com.apple.filesystems.msdosfs 1.7.1 (addr 0xffffff7f80874000, size 57344)
last unloaded kext at 153413605524: com.apple.iokit.IOUSBMassStorageClass 3.0.3 (addr 0xffffff7f80a16000, size 69632)
loaded kexts:
com.bresink.driver.BRESINKx86Monitoring 8.0
at.obdev.nke.LittleSnitch 2.4.4
com.apple.filesystems.msdosfs 1.7.1
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AGPM 100.12.75
com.apple.driver.X86PlatformShim 5.0.0d8
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AppleHDA 2.2.5a5
com.apple.driver.AppleMikeyDriver 2.2.5a5
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AppleIntelHD4000Graphics 7.3.2
com.apple.driver.SMCMotionSensor 3.0.2d6
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.iokit.IOBluetoothSerialManager 4.0.8f17
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.2.3
com.apple.driver.ApplePolicyControl 3.1.33
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleBacklight 170.2.2
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.driver.AppleIntelFramebufferCapri 7.3.2
com.apple.driver.AppleSMCPDRC 5.0.0d8
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.8f17
com.apple.driver.AppleUSBTCButtons 227.6
com.apple.driver.AppleUSBTCKeyboard 227.6
com.apple.iokit.IOUSBAttachedSCSI 1.0.2
com.apple.driver.AppleIRController 312
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.iokit.SCSITaskUserClient 3.2.1
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCISerialATAPI 2.0.3
com.apple.iokit.IOAHCIBlockStorage 2.1.0
com.apple.driver.AppleFWOHCI 4.9.0
com.apple.driver.AirPort.Brcm4331 561.7.22
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com.apple.iokit.AppleBCM5701Ethernet 3.2.4b8
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleAHCIPort 2.3.1
com.apple.driver.AppleSDXC 1.2.2
com.apple.driver.AppleUSBEHCI 5.1.0
com.apple.driver.AppleUSBXHCI 1.1.0
com.apple.driver.AppleACPIButtons 1.5
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com.apple.driver.AppleHPET 1.7
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com.apple.driver.AppleACPIEC 1.5
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.4
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 195.0.0
com.apple.driver.DspFuncLib 2.2.5a5
com.apple.kext.triggers 1.0
com.apple.iokit.IOSurface 80.0.2
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.driver.AppleHDAController 2.2.5a5
com.apple.iokit.IOHDAFamily 2.2.5a5
com.apple.iokit.IOAudioFamily 1.8.6fc18
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleSMBusPCI 1.0.10d0
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com.apple.driver.X86PlatformPlugin 5.1.1d6
com.apple.driver.AppleSMC 3.1.3d10
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.3.4
com.apple.driver.AppleSMBusController 1.0.10d0
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com.apple.driver.IOPlatformPluginFamily 5.1.1d6
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Model: MacBookPro9,2, BootROM MBP91.00D3.B08, 2 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 2.2f44
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 384 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80CE, 0x4D34373142353737334448302D434B302020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80CE, 0x4D34373142353737334448302D434B302020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.198.19.22)
Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi 2, AirPort, en1
Serial ATA Device: APPLE HDD HTS547550A9E384, 500.11 GB
Serial ATA Device: MATSHITADVD-R   UJ-8A8
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USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0x1d180000 / 3
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 6
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0x1d183000 / 5
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821d, 0x1d181300 / 9

It's likely that the drive is malfunctioning or that there is an internal hardware fault, but to confirm, see below.
Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

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