.Mov files in CC : The File Has no Audio or Video Streams

I recently updated premier to CC , since i have issues iimporting any .mov files at all.
The specific ones Im trying for my current project are exports from AE , rendered lossless animation .mov , worked fine in CS6 , will play in quicktime and other generic's but always getting the The FIle Has no Audio or Video Streams message when trying to import into a project.
Quicktime is updated so I can't understand why the won't play, is this a CC bug ?
i go back to cs6 on my other comp they open fine...
Ive seen a few topics on this none with a resolution and most of those where from cam's, this is an export from AE, anyone able to help this is stopping me from working atm ......
troy

I can verify that Apple screen recordings without audio do not import into any Adobe premeier.
Details on screen recording from Gspot v2.70a:
H.264
qt : Apple QuickTime (.MOV/QT)
File Type: QuickTime (.MOV)
Mime Type: video/quicktime
Len: 1:03.083
Frms: 1,521
Qf: 0.153
Frames/s: 20.000
wx: 1280 x 800
sar: 1.600 (8:5)
However Apple (MAC OSX) screen recordings WITH audio will import.
I would think this should be fixable with hotfixes...
If you (adobe staff) have access to macbook pros 2012 or 2013 models, open quick time pro, do a screen recording, make sure no audio is recording, just your screen movements.. then export to 1080p video (mov is only option).. then on a windows PC try to import that file into adobe premiere. The file will play perfectly fine natively in windows with any player so long as a H264 decoder is available on that system... the problem here is Adobe Premiere. Not the users system.
Edit:
To help those with this issue.. just make sure when you render your mov that you have ANY kind of audio in it.. and just remove the audio track once imported into premiere. I know it's frustrating and you would think something as simple as not having an audio track wouldn't break premiere but alas... we have to work around the shortcomings until they decide to fix it.. just like the VFR issue in premiere.

Similar Messages

Import mov error. "The file has no audio or video stream".

Very interesting. Would this also explain why i was previously able to import some high def files I downloaded and after the reformat of my computer and reload of cs5.5, I'm now not able to use those files? It's very strange. I did a project, used the high def mov files and it came out great. After a mandatory reformat and reload, now the file doesn't want to import into premier. Error message was... "this file has no audio or video stream"... yet they play fine in media player, and one of the files works, but not the rest. Thanks in advance for any help you can provide. Mark

Mark,
Welcome to the forum.
Unfortunately, you have posted to the Premiere Elements Tips & Tricks sub-forum, which is a repository for articles on how to do things in PrElements.
Maybe our MOD, Steve Grisetti, will move this out to the Premiere Pro CS 5 & CS 5.5 forum, where you will get more replies.
After the reformat, did you install Apple's QT Player? If so, what version.
What is the CODEC in those MOV files? That can be very important, but the very later versions of QT Player should install most of the popular CODEC's, that one sees in MOV, MP4, MTS, etc. files.
Good luck,
Hunt

Premiere Pro CS6 importing .mp4 = "The file has no audio or video streams."

Hi,
When I import an MP4 clip into Adobe Premiere Pro CS6, I get the following message:
"File Import Failure
151_0010_01.mp4
Error Message
The file has no audio or video streams."
I have the latest Quicktime, and I have reinstalled Premiere Pro CS6 a few times already. If anyone knows a fix for this, I would greatly appreciate it. My system and clip info are found below. Thank you, Robert.
OPERATING SYSTEM
Win 7 Ultimate 64bit
CLIP INFO
Complete name                         \BPAV\CLPR\151_0009_01\151_0009_01.MP4
Format                                   : MPEG-4
Commercial name                    : XDCAM EX 35
Format profile                         : Base Media / Version 2
Codec ID                                : mp42
File size                                : 1.76 GiB
Duration                                 : 7mn 5s
Overall bit rate mode                 : Variable
Overall bit rate                         : 35.6 Mbps
Encoded date                             : UTC 2009-07-19 04:22:10
Tagged date                              : UTC 2009-07-19 04:22:10
Video
ID                                       : 1
Format                                   : MPEG Video
Commercial name                          : XDCAM EX 35
Format version                           : Version 2
Format profile                           : Main@High
Format settings, BVOP                    : Yes
Format settings, Matrix                  : Custom
Format settings, GOP                     : M=3, N=15
Codec ID                                 : 61
Duration                                 : 7mn 5s
Bit rate mode                            : Variable
Bit rate                                 : 34.0 Mbps
Maximum bit rate                         : 35.0 Mbps
Width                                    : 1 280 pixels
Height                                   : 720 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 29.970 fps
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Compression mode                         : Lossy
Bits/(Pixel*Frame)                       : 1.231
Stream size                              : 1.68 GiB (96%)
Language                                 : English
Encoded date                             : UTC 2009-07-19 04:22:10
Tagged date                              : UTC 2009-07-19 04:22:10
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Audio
ID                                       : 2
Format                                   : PCM
Format settings, Endianness              : Big
Format settings, Sign                    : Signed
Codec ID                                 : twos
Duration                                 : 7mn 5s
Bit rate mode                            : Constant
Bit rate                                 : 1 536 Kbps
Channel(s)                               : 2 channels
Sampling rate                            : 48.0 KHz
Bit depth                                : 16 bits
Stream size                              : 77.9 MiB (4%)
Language                                 : English
Encoded date                             : UTC 2009-07-19 04:22:10
Tagged date                              : UTC 2009-07-19 04:22:10

I encountered a similar problem. I had quicktime files that would play in the quicktime player from the desktop, but wouldn't import the files "the file has no audio or video streams". I had just reinstalled quicktime, and Premier with no change. Finally realized that we had Barracuda protection that was at fault. It was preventing communication to the quicktime codec and thus Premier could not interpret the footage. Another symptom, I would also launch After Effects and it would tell me that quicktime wasn't installed.
I solved this by uninstalling Barracuda. We reported the fault to Barracuda, and have not seen any change in the software.

Import failure - GoPro Hero4 4k30fps -"The file has no audio or video streams"

I am trying to import a 4k30fps video from a GoPro Hero4 Black and I get this message "The file has no audio or video streams"
I have tried importing in a number of different ways, does anyone have any help or advice?
I am using Windows 7 64 bit and Adobe Premiere 8.0.1 (21)
Thank you

Uninstalling and reinstalling a "Typical" Apple Quicktime installation seemed to fix the problem.

Premiere pro cc link offline media error message:the file has no audio or video streams

hello eveyone "
I hope anyone who can help me out,I created a projcet with premier pro cs6,but after I installed the premiere pro cc ,when I opend it wiht premier pro cs6 it showed that :the project appears to be damaged ,it cannot be opened.
but when open it with premier pro cc,I found many medias were offline,the I tried to link the offline media,it showed: the file has no audio or video streams, even I am trying to import the media it showed the same information,
Anybody who can help me out ,thanks a lot first!

You can't go backwards. For the offline issue, try this:
FAQ: Why are some codecs and sequence presets missing from my installation of Premiere Pro?

'File has no audio or video streaming' error -- I have codecs!

Hi!
I really hope someone can help me!
I am trying to import MOV files into Premiere CS5 (latest version, just downloaded last week) and I get the error message "file has no audio or video streaming.'
I can open these files just fine in Final Cut Pro X (which I hate, so hence why I am back on Premiere).
I already downloaded Quicktime 7, and the Quicktime Pro Codecs here (http://support.apple.com/kb/DL1396). When I tried to install those codecs, I got an error saying there is a newer version of the codecs installed on my machine.
My info:
Mac OS 10.6.8
Quicktime 10
(I read you also needed to download Quicktime 7 for some codecs. I did that, but it didn't help.)
Premiere CS5.5 (Trial)*
*I read the old trial did not allow you to import MOVs, but that the new trial does not have an issue -- so I'm at a loss as to what to do.

Here's the info of the original source files:
* * * Media Inspector 0.7.443 file analysis report.
* * * Media Inspector is ©2011 by Diego Massanti - http://mediainfo.massanti.com
* * * MediaInfoLib by Jerome Martinez - http://mediainfo.sourceforge.net
Created on: Feb 1, 2012 2:32:58 PM CST
Report for file: 0002QZ.MXF
General / Container Stream #1
          Total Video Streams for this File.................1
          Total Audio Streams for this File.................4
          Video Codecs Used.................................DV
          Audio Codecs Used.................................PCM / PCM / PCM / PCM
          File Format.......................................MXF
          Play Time.........................................4mn 55s
          Total File Size...................................3.96 GiB
          Total Stream BitRate..............................115 Mbps
          Encoded with......................................Panasonic P2 2.0
Video Stream #1
          Codec (Human Name)................................DV
          Frame Width.......................................960 pixels
          Frame Height......................................720 pixels
          Frame Rate........................................29.970 fps
          Total Frames......................................8850
          Display Aspect Ratio..............................16:9
          Video Standard....................................NTSC
          Scan Type.........................................Progressive
          Color Space.......................................YUV
          QF (like Gordian Knot)............................5.187
          Video Stream Length...............................4mn 55s 295ms
          Video Stream BitRate..............................107 Mbps
          Video Stream BitRate Mode.........................VBR
          Bit Depth.........................................10 bits
          Video Stream Size.................................3.69 GiB (93%)
Audio Stream #1
          Codec.............................................PCM
          Audio Stream Length...............................4mn 55s 295ms
          Audio Stream BitRate..............................768 Kbps
          Audio Stream BitRate Mode.........................CBR
          Number of Audio Channels..........................1
          Sampling Rate.....................................48.0 KHz
          Bit Depth.........................................16 bits
          Audio Stream Delay................................21h 58mn
          Audio Stream Size.................................0.00 Byte (0%)
Audio Stream #2
          Codec.............................................PCM
          Audio Stream Length...............................4mn 55s 295ms
          Audio Stream BitRate..............................768 Kbps
          Audio Stream BitRate Mode.........................CBR
          Number of Audio Channels..........................1
          Sampling Rate.....................................48.0 KHz
          Bit Depth.........................................16 bits
          Audio Stream Delay................................21h 58mn
          Audio Stream Size.................................0.00 Byte (0%)
Audio Stream #3
          Codec.............................................PCM
          Audio Stream Length...............................4mn 55s 295ms
          Audio Stream BitRate..............................768 Kbps
          Audio Stream BitRate Mode.........................CBR
          Number of Audio Channels..........................1
          Sampling Rate.....................................48.0 KHz
          Bit Depth.........................................16 bits
          Audio Stream Delay................................21h 58mn
          Audio Stream Size.................................0.00 Byte (0%)
Audio Stream #4
          Codec.............................................PCM
          Audio Stream Length...............................4mn 55s 295ms
          Audio Stream BitRate..............................768 Kbps
          Audio Stream BitRate Mode.........................CBR
          Number of Audio Channels..........................1
          Sampling Rate.....................................48.0 KHz
          Bit Depth.........................................16 bits
          Audio Stream Delay................................21h 58mn
          Audio Stream Size.................................0.00 Byte (0%)

The file has no audio or video streams

Before posting this question, I did a quick search and found out someone else has already reported this problem, and the cause seemed to be the absence of Quicktime player when importing *.mov files. In my case, i do have quicktime on my PC and as a matter of fact, the export worked perfectly with these *.mov in my sequence before.
Today when I open my project, these *mov files became offline. And when I tried to Link Media, it gave me the no audio or video streams errer. What is wrong with it? I have not done anything to PP since the last time when everything was perfect.

Never mind. I just figured it out myself. I installed bluestacks emulator on my PC that apparently confused the system. After uninstalling it, PP is working fine again.

Import Failure : It says "the files has no audio or video streams" please help me...

Hello, I have no idea why this is happened? I went open my saved project, and suddenly several files are offline.. I tried to link back the files but Error Message appear on the screen like the picture above.
I have never changing anything.. it's still the same files since the last time I saved the project.. hope anyone give me some helps, thank you.

More information needed for someone to help... please click below and provide the requested information
-Information FAQ http://forums.adobe.com/message/4200840

The file has no audio or video streams : error importing MP4 (H.264+AAC)

Hello, greetings from Spain.
I'm getting an error with all my mp4 files generated with the avermedia live gamer portable lite when i try to import them on my project.
All those files worked perfectly before the premiere actualization to 2014 version.
Any ideas on how to solve this issue?
Thanks in advance!

Clear Media cache data base. Also clean it out manually.
Rename folder the mp's are in and import into new project.
See if that will help.

This file has no audio or video streams

I've been able to successfuly import any of my video files, except for one. It was shot on the same day, same series, same camera. Plays in QuickTime just fine. It's the only file that gives me this error. Can anyone help?

Look familiar?
It imported and properly shows video and audio, as you can see. Does the file not import at all, or does it import but is "blank?" If it imports but doesn't show video or audio, try deleting the CFA, PEK and QTINDEX files that are generated from the clip, while is Premiere closed. Generally, these are saved next to the source files, and their names are derived from the source footage name. Reopen your project and try reimporting the clip.
If that doesn't work, download MPEG Streamclip and open the clip in it. Select File > Save As, and pick a new file name for the clip; save it. This will create a copy of the clip, but rewrite the clip's headers, so there will be no change of the video/audio. Try importing that one.

File Import Failure, Error Message: The files has no audio or video streams

I get this error when I am importing a files that plays a video on my computer. It is a .mov. shot on an IPad, and the others were imported without an issue.
Details about my system:
HARDWARE:
Dell Laptop
Manufacturer: Dell Inc.
Model : Latitude E5440
OS:
Windows 7 Professional x64
Version: 7601
Service Pack: Service Pack 1
Processor:
Intel(R) Core(TM) i5-4300U Cpu @ 1.90GHz 2.50 GHz
Installed memory (RAM):
8.00 GB (6.4 ALLOCATED TO premiere pro)
System type:
64-bit Operating System
Display adapters:
Intel® HD Graphics Family (not a card, this is a laptop)
SPACE:
Available Physical Memory 4148 MB
Total Physical Memory 8097 MB
(this is a GE computer with Security features)
Total Space 298 GB
Free Space 51 GB (trying to increase now)
System BIOS Info BIOS Date: 9/18/13

More information needed for someone to help... please click below and provide the requested information
-Information FAQ http://forums.adobe.com/message/4200840

CS6 File import failure,Error "The file has no audio or video streams"

I installed adobe cs6 in trial,but when I trying to use premiere ,It cannot import mp4 video recorded by Sony .
The recorded video with xml file,and some infomation in xml :
<VideoFormat>
<VideoRecPort port="DIRECT"/>
<VideoFrame videoCodec="MPEG2HD35_1920_1080_MP@HL" captureFps="50.00i" formatFps="50i"/>
<VideoLayout pixel="1920" numOfVerticalLine="1080" aspectRatio="16:9"/>
</VideoFormat>
<AudioFormat numOfChannel="2">
<AudioRecPort port="ANALOG" audioCodec="LPCM16" trackDst="CH1"/>
<AudioRecPort port="ANALOG" audioCodec="LPCM16" trackDst="CH2"/>
</AudioFormat>
<Device manufacturer="Sony" modelName="PMW-EX1R" serialNo="0517609">
</Device>
<Lens modelName="XS14X5.8AS-X8D"/>
But this mp4 file I can play with media player.My OS info:
OS:Windows 7 X64 SP1.
CPU:Intel i7 860
RAM:8G
sorry for my bad english.
Please Help!Thanks.

I'm sorry.. I'm not good with terms and specs.
All I know is.. I'm not doing nothing different that I always did with Premiere CS5.5 and CS5.
> record
> connect camera
> copy .mp4 from SxS to my HDD
> import with Premiere CS5.5
BUT... When I try to import that exactly same file, all I get is:

Cs6 Trying to import .mov I keep getting the error "no audio or video streams"

I have 2 projects and I can not import .mov I keep getting the error msg "no audio or video streams"

I know this is an old thread, but this may still help someone having problems importing .mov files into Premiere Pro CS6 (or earlier versions) in Windows 7/8.
- Go to control panel
- Appearance and personalization
- Folder options
- View tab
- Un-check Hide extensions for known file types
- Hit OK
- Find your FILE.mov file and rename it to FILE.mpg
Try importing the newly renamed .mpg file to Premiere and it should work. PP CS6 kept crashing for me, but once I renamed the file, it imported perfectly. Hope this helps.

HT1657 I rented Trouble with the Curve and haven't it yet and I when I went to watch the movie it tells me the file can not be found - please help

I rented Trouble with the Curve and haven't it yet and I when I went to watch the movie it tells me the file can not be found - please help

Yes, thank you. My apologies, I was typing one handed and did not add that.
Anyway, I have tried deleting the cache, deleting my pics and then re-syncing, etc. and nothing is working This is very frustrating, as I had no problems up until about 2 weeks ago, and now all of a sudden, I have this issue......UGH!

"could not open score because the project has no audio files"?

I just purchased the urban bundle from Resource Central, and uploaded it in "Bridge", I double-clicked the "sbst" file
to import to soundbooth and I get this, "could not open score because the project has no audio files"? when I single
click it in bridge the audio plays fine and shows the 4.61 file size, so there are audio files, can you tell me whats
going on?

I FOLLOWED EVERYTHING YOU SAID, AND IT WORKED LIKE A CHARM
YOU ARE TRULY A PROFESSIONAL AND A SCOLAR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
MUCHO THANKS. THANKS FOR NOT GIVING UP ON ME. YOU ARE THE
BEST!!! I GUESS MY PREVIOUS EXTRACTION THE FIRST TIME I TRIED
DID NOT WORK, BUT FOLLOWING YOUR STEPS GOT IT GOING.
THANK YOU ONCE AGAIN, NOW I NEED TO GO SEE "DOCTOR BOSLEY"
FOR SOME HAIR REPLACEMENT BECAUSE I PULLED IT ALL OUT TRYING
TO FIGURE OUT WHAT THE HELL I WAS DOING WRONG. THANKS AGAIN BRO.

.Mov files in CC : The File Has no Audio or Video Streams

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