.mov files no longer reading Audio in AE CS5

I just upgraded my computer (Vista 64) from Adobe Production Premium CS4 to Adobe Master Collection CS5.
QuickTime has been updated to the latest version, 7.6.6.
In AE, all imported .mov files will show the video just fine, but I can hear no audio. The speaker icon will show up in the timeline, but if I view the Waveform, I now get two flat lines. It is as if the Audio was -48.00 dB, but it is set to 0.00. I have even tried to push it up to +12.00 dB, but the Waveform displays only the flat lines.
I have attempted to create a new project and import other .mov files of all sorts, and the same thing occurs - silence during RAM Previews (Audio enabled) and exporting movies (Audio enabled as well).
To prove all is enabled as said, all .aif and .mp3 files are working just fine. As are .mp4 files with their video.
The issue is really only with .mov files. Any help is greatly appreciated!

These .mov files are Quicktime Reference Files from AVID Media Composer. I've been using this
method for years without issues. I may know what you're going to say - Re-export the
.mov files using a different method.
The .aif files are now acting up as well (from AVID). As I scroll the timeline left to right, the Waveforms will litterally disappear, and my audio will go out of sync. I can't find any rhyme or reason to it.
Unfortunately, within the time frame I have, I can't go back and re-do all of these files. Plus I don't care for the idea that I have to change my routine to suit Adobe's potential flaw in the programing.

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When i try to import a .mov file, it only imports audio

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Codec & Format information, with 2 links inside to read
-read both links in reply #1 http://forums.adobe.com/thread/1270588
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30
For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/
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Mov files dropping video and audio frames CC 2014

I have been experiencing playback issues in Premiere and just got off the phone with Adobe support. It appears that there is known issue with .mov files dropping video and audio frames that will likely be fixed in the next release. My entire project is .mov files and we need to get some serious editing done to complete a rough cut of our film. As a bandaid, we have reverted the playback renderer to software only and I am experimenting with different preview file formats to see if I will have less dropped frames. I want to avoid converting my media from mov files at all costs as this would be very time consuming with over 100 hours of footage.
Please let me know if you have any other workarounds!
Sandy
Windows 7
Adobe CC 2014 (up to date)
Nvidia Quadro K2000 (driver up to date)
16 GB RAM

Welcome to the forum.
Unfortunately, MOV can hold all sorts of "stuff." See this article for some more detail: http://forums.adobe.com/thread/440037?tstart=0
Can you let us know what is inside that MOV "wrapper?"
Thanks, and good luck,
Hunt

.move files no longer working now I'm in Vista

I have vid projects made in Premiere Elements 2. I've upgraded my computer, and of course was forced to now use Vista. I discovered Elements 2 didn't work on the machine - looked like it was working, but was unable to save.
Fine, so I've upgraded to Elements 4. But I still have the same problem - The projects which worked perfectly well in Elements 2 do not work in Elements 4 on Vista. The vid files for the projects are .mov files. Just now I saw an error when trying to use a downloaded vid converter--it said no Quick Time codec was found. That was never an issue on my old computer--Vista doesn't come with .mov codecs?
I've looked and looked, am confused, am very frustrated I can't finish my work on these projects. I MUST be able to open these again and continue work in Elements 4 on my new Vista machine.
Desperate for solutions. Thank you.
Randy B.

Randy,
One thing that QuickTime (QT) allows one to do is use "reference" files. Basically, one will have a MOV file, with is only a proxy and requires the actual files (from which it was created) to be available. This is *probably* what you have with the MOV and the "numbered files." The MOV is the reference, or proxy, and the numbered files are what it references. I'll often see a folder with 1 MOV (small in comparison) and then dozens of larger MP4 (or other MOV) files, that the proxy MOV file references and needs to play. Without them, it has nothing to reference.
Point two: on a Mac, QT has a "professional" CODEC (forget the exact name of it now), which is often used by Final Cut Pro (FCP, Apple only). This CODEC is not available on PC. When a file has gone through FCP, it needs to be Exported to a format that is cross-platform. A lot of FCP users do not realize this and just do as they normally will - Export to the default. Unfortunately, PC users cannot use these files, because the CODEC is not even available for the PC.
I'd ask that the files be re-Exported to DV-AVI and your problems will very likely go away. If this cannot be done, then ask that they be Exported to "self-contained" MOV files, hi-rez, but with a universal CODEC, not something like H.264, which is very popular but the file will be highly compressed, to start.
As for the MOV files playing in WMP, something is wrong there, very wrong. WMP does not play MOV files. Now, some other players, like VLC Player, and Media Player Classic, might be able to play some, but not all. What version of QT do you have? I just upgraded to 7.5.5 (249.13), which was the latest as of last week. I do have the QT Pro version (on all machines), but I noticed that 7.5.5 included a few CODECs that my older version (about 7.3) did not. These were automatically installed on the system (more on that later). The problem versions seem to have been around 7.4.1. They gave all Adobe programs fits, not just PE. It *seems* that Apple has fixed, whatever was broken. Main things that the QT Pro version allows is rudimentary editing (basically file joining, with just a very little more), and Export to various formats and various CODECs. Regular QT is just a player with a bunch of advertising hung on it. Unfortunately, the Pro version does not dispense with that advertising [sigh].
Now to CODECs. These are little appelets (often .dll's) that need to be installed on the system and registered. Once done, they are available to all programs, that use CODECs. You don't need to move anything. However, some CODECs will establish a "priority" for their use. While they do not overwrite other CODECs, they will set their priority higher, and this can fritz with some programs, which expect b THEIR
CODECs to have priority for certain formats. This can get tricky to go in and re-set these priority flags. There are some utilities, that can do it, or one can hack the Registry - not a good thing, unless one knows exactly what they doing and have a backup of the Registry.
This is one reason for only installing CODECs that are needed, as some can mess up existing CODECs. CODEC "packs" are notorious for ruining good ones. Also most of the CODECs contained in the packs are hacked, or reverse-engineered versions of real CODECs and are often poorly implemented. Some CODEC packs even contain malware.
Now back to the Reference (Proxy) MOV files. These are often used in NLE's, that support them, as a way to edit by proxy, so that the changes can be made to the full version, when done. This method requires few resources, because the files being edited are just placeholders for the real data. Adobe NLE's do not allow Proxy file editing.
In your case, I think you need to go back to the camera person and ask for the footage to be Exported to something that all NLE's, and all platforms, can use, like DV-AVI with 48KHz 16-bit PCM/WAV Audio. That will solve your problems with these files. Next would be to get the latest QT, and upgrade it to Pro (~US$40). Unless the QuickTime Professional (not inculded, or available for any PC) CODEC was used, you should be able to handle/Export them. If that one CODEC was used, you're hosed. Only a Mac with that CODEC can work with the files. You might find a post-production facility locally, that has it, and can make the conversion for you to DV-AVI. DV-AVI is
i "virtually"
lossless. It certainly beats having files that cannot be edited on a PC.
Good luck,
Hunt
[Edited to add] If you old system worked with these files in PE2 perfectly, but your new system (Vista) with PE4 does not, it probably rules out the QT Professional CODEC (wish I could recall the name). What it does mean is that your old system had the proper CODECs installed, and your new system does not - very common occurance. Try the newest QT version 7.5.5, or greater, and see if it installs the proper CODECs. Next make sure that you do
b NOT
delete any files from the folders with the reference files. It is but a shell, a little database, a proxy and does not contain any Audio, or Video, data. It absolutely needs the rest. If you upgrade to QT Pro, you can launch your reference file in QT Player, and Pause it. Then Export, and at the least choose a Self-Contained MOV file,
b NOT
a reference file.

.mov files - video too fast, audio ok

HI!
I have a problem with .mov files. They play and the sound is ok, but video plays too fast and i ahead of audio. I'm sure the video is too fast, because i can see when someone is talking that it's way too fast. I've tried reinstalling quictime, installing older versions, reinstalling direct x and graphics drivers. I even tried quictime alternative. Nothing helps. This happens to files that i have on my disc.And it only happens on my computer, on my brothers it plays just fine, so the files are ok.
Can anyone help?
thnx, Blaz
Windows XP Pro
Windows XP Pro

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1.       Launch Premiere Pro CS5.5 and open previous PP CS5 project, convert project to CS5.5 and rename project file as not to replace previous CS5 project file.
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b.      Close Premiere Pro and After Effect if still running.
2.       Using Adobe Bridge CS5.5, batch rename;
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b.      Let Adobe Bridge finish creating all new thumbnail previews.
c.       Leave Bridge running in background.
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b.      Attempt to play this newly imported .MOV file. This worked for me as well.
c.       The new, previously un-renamed .MOV file also worked in AE CS5.5 for me.
I will perform additional tests but at the moment Nikon D7000 .MOV files are working for me in CS5.5 after initially performing a batch rename in Bridge CS5.5 from .MOV to .mpg and letting Bridge create preview files. Even .MOV files not renamed now work.
An example of Nikon D7000 footage edited with Adobe Premiere Pro CS5.5, After Effects CS5.5, and Sound Booth CS5 can be seen on my blog, http://stevelandonsmyth.typepad.com/steve-landon-smyths-blog/2011/07/my-first-hd -video-shoot-with-nikon-d7000.html
My system: MacBook Pro 17" 2.3 GHz i7 quad core, 8GB RAM, 500MB SSD
Message was edited by: Steve Landon-Smyth

Hello,
I see 2 post in this thread from Todd that say they are working on a fix and it should be out soon. One is from July, the other from August. It is now Sept 7th and I still see no patches or fixes for any bugs. I spent 400 dollars on an upgrade, but is this upgrade going to be supported?
This is making me rethink upgrading to the .5's in the future.
It is a minor bug to most, but in that sense it should be an easy quick fix. Am I wrong? Is this really a complicated issue?
I apologize if this comes off like a rant, but thats kinda what it is. It is not hard to batch rename files, but its a pain to have to relink all those files in PP.

Are the ProRes codec and .MOV file no longer supported?

I posted the following over at Creative Cow with no luck... hopefully I can get answers here ...
I am on a MAC - I joined the Adobe bandwagon during the great FCP migration of 2011 ... So far it's been great but...
Both Premiere CC AND After Effects CC are not recognizing Pro Res ...heck it doesn't seem like they are recognizing QUICKTIME in general (both progams are rejecting a .MOV I have with the animation codec) ...
When I try and open up a CS6 sequence in CC I get a message saying "The preset used by one or more of the sequences in this project requires third party components that could not be located." When you click ok just to get the project open, the media is offline.
When I try and IMPORT a .MOV into Premiere CC I get "The importer reported a generic error."
When I try and IMPORT a .MOV into AE cc I get "Cannot be imported- this 'MooV' file is damaged or unsupported.
When I try a test render out of AE cc the default Format is Quicktime, but when you go to the Video Output Format Options the Video Codec has the number "0" instead of a list of codecs .... and when you click on the "0" it changes to "-1". Seriously there are NO codecs listed in the Options - No ProRes, No Animation, just the number zero.
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CS6 has no problems working with my Mac and QT/ProRes ... so I know it's not my machine...
I really don't feel like calling India today to process a refund, but if I can't get this working on my Mac I dont need to pay for Adobe CC.

Did you know that there has been a major overhaul to prores and where\how it's installed? I've had the same issue, but I ran the following test:
I've installed the compressor, I used the cs6 prores and... ...FAILURE. I was on CS6, and it didn't work... ...Why? Tell ya in a moment... Next step:
I undid the last action by dumping the prores presets. Then I installed the cs7\cc version. Bingo.
I went and researched the problem.
Apple now includes most of the prores specification in the quicktime bundle (except their new 444). It's all in the same bundle. I looked into some workarounds people have used to get it working without pro-apps... ...they all focus on using the older prores which is installed as separate packages... ...and separate bundles. What does this mean?
If you are above 10.7 for your mac os, and you have compressor (latest), you have the prores built into the quicktime bundle. If you are 10.7 or below, and you have the version of compressor for that period (same codec, different file arrangement), you have the prores codecs all in separate bundles. They are inactive but still included in the quicktime bundle for 10.8 and above, so you couldn't use them without the right presets, along with compressor which changes the files to an actual bundle instead of a simple file inside the quicktime packaging.
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And when importing into premiere... ...HMM... >>>I had the same problems you had... It wanted to only import audio. If you have the time... Try:
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Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
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View ▹ Show Log List
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The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.

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<sigh>
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.mov files no longer reading Audio in AE CS5

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