.mov files not showing video while using Quicktime Pro

Hi:
I'm trying to work with some .mov files that were created in DVCPRO HD format, which I understand is a Panasonic format. I've upgraded to Quicktime Pro 7.6.4 as instructed by the individual who created the .mov files. The problem is I get audio, but no video. I've also tried exporting these movie files to DV Stream and I get an error message that reads "qtKitErrorCatchAll(-8961)."
Thanks for viewing this and for any help you can provide.
Message was edited by: stever4960

The file was made by someone using Final Cut Studio?
A white playback means the codec used in the file is missing on the machine trying to view it.
Ask them to send you a version exported using H.264 video codec.

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What disk menu? I am talking about “disk menus” as per page 243 of Premiere Elements Manual.
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Message was edited by: Texas Mac Man

.mov files not showing video while using Quicktime Pro

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