.mov files won't work

I'm using WinXP SP3.
I just downloaded Quicktime Version 7.6.2.
It won't play downloaded .mov files.
I get the audio but the video is a purplish screen with fine black lines
If I'm missing a codec, how do I find it?
If not, is there a setting I'm missing?

QuickTime Control Panel / Advanced tab.
Check "Safe mode" for the video.
Quit and relaunch QuickTime Player and try the file again.

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