Moved and now accounts shows I have TV service...I do not.

We recently moved and transfered our internet service from the old address to the new address. Now, whenever I sign into my account, it shows that I have both internet and TV service. We have not had TV service in a while and did not purchase it with the move. I want to be sure of two things: First, that I am not being charged for a service I did not purchase nor authorize, and Second, that my account page be fixed to remove the TV service. Incidentally, whatever is messed up also prohibits me from upgrading any of my services. I just so happened to navigate to the upgrade/my deals page and was displayed a blank screen, so you are potentially losing out on any upgrade sale should I want to do so until this issue is fixed.

Here, I took a screen shot. This is what I'm talking about. I do not have TV service. I am not being charged for TV service and yet this is what I see when I sign in. And when I go to try and upgrade my service this is what I see. Completely blank. These two things have to be related. It behooves Comcast to fix this. They may be losing out on revenue as a result.

Similar Messages

How do I delete movies from iTunes library? I have moved them to the iCloud and now only seem to have the option to hide the icon in iCloud. I am sure I chose poorly at the 'keep file' window. Please help. My Brain hurts- 18 movies need to go-.

How do I delete movies from iTunes library? I have moved them to the iCloud and now only seem to have the option to hide the icon in iCloud. I am sure I chose poorly at the 'keep file' window. Please help. My Brain hurts… 18 plus movies need to go…. Thank you.

Instead of removing the music from the cloud or the iTunes library why not shuffle your music using a Smart Playlist which excludes the holiday music, or tracks that are not checked. For example, use this very simple Smart Playlist:

HT204053 My husband and I are divorcing and we have used his apple ID for our 2 apple tv's. He changed his password and now I no longer have access to the 300 or more movies, tv shows and music. He keeps saying that there is no way for us both to have

My husband and I are divorcing and we have used his apple ID for our 2 apple tv's. He changed his password and now I no longer have access to the 300 or more movies, tv shows and music. He keeps telling me that , there is no way for us both to have it. So, since his Apple ID was the one programmed into our Apple TV's he has custody to everything. I know there has to be a solution for this, because I can't be the be the only person this has ever happened too!

Unfortunately the situation is thus...
Anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID.
Apple ID FAQs
http://support.apple.com/kb/HE37
I know it doesn't help you in your current situation... but you can leave Feedback for Apple here...
http://www.apple.com/feedback/

I am a novice. I have a few thousand iPhotos stored on Dropbox. But now I have a Canon T5i camera and want to get more involved in photography. I want to open a Lightroom and Photoshop account. I have a Windows desktop and an iPad. Will I have any compati

I am a novice. I have a few thousand iPhotos stored on Dropbox. But now I have a Canon T5i camera and want to get more involved in photography. I want to open a Lightroom and Photoshop account. I have a Windows desktop and an iPad. Will I have any compatibility issues with PC and Mac? Can I store my photos in Lightroom and eliminate my Dropbox account? Thanks.

You shouldn't have any compatibility issues. But you don't store images "in" Lightroom. Lightroom simply points to wherever the images are on your system. You might like to watch a few videos that can help you understand how Lightroom works.
Getting Started with Adobe Photoshop Lightroom 5 | Adobe TV

HT1491 "Unkown Error(5002)". I have purchased a set of music albums and my Account shows that I have 322 files waiting to download. But they will not download - clicking download just produces this error message. How do I get round this?

Unknown Error (5002)
I have purchased a set of music albums and my Account shows that I have 322 files to download. But they will not download - I just get this error message. Can anyone explain what this means and what to do to get round it?

See if this post fixes it : https://discussions.apple.com/thread/4852016

My account shows we have photoshop CS1 and CS4, but we've purchased CS 5.5 and CS 6, as well as Lightroom 3, the latter two of which we've been using for more than a year, but it doesn't show up in my account. Have no clue how this forum works, used to b

my account shows we have photoshop CS1 and CS4, but we've purchased CS 5.5 and CS 6, as well as Lightroom 3, the latter two of which we've been using in excess of a year, but they don't show up in my account. Have no clue how this forum works, used to be able to call Adobe! Any idea how we're supposed to talk to Adobe and have our account updated or figure out our serial numbers?

For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

For some reason the function keys on my mac book changed, I restored them and now the shift keys have the function of showing the desktop and all windows. I there a way I can restore the original function?

For some reason the function keys on my mac book changed, I restored them and now the shift keys have the function of showing the desktop and all windows.
I there a way I can restore the original function?

You do not tell us what OS version you have. In OS 10.8.2, do this:
Apple Menu / System Preferences / Language and Text / Input Sources.
Select the language you want. Mine is set to Canadian English.

I have a Ipad4 and now it shows a big screem and I can't use it any more. I did a lot of things like full restore and the Ipad keeps not work well. What can I do? Is it a hardware problem?

I have an Ipad4 and now it shows a big sceem and I can't use it any more. I did a lot of things like full restore and the Ipad keeps not work well. What can I do? Is it a hardware problem?
Look the 2 images on link below:
https://www.dropbox.com/sh/0arufrxzjwwmweu/6Fxz1Ljbmd

Try Settings > General > Accessibility > Zoom: OFF
Note: You may need to use 3 fingers to tap and scroll.

Recently updated Numbers to Version 3.5.2 and now also seem to have Numbers Version 2.0 on my launchpad? Can anyone explain how this has happened - how do I get rid of it?

Recently updated Numbers to Version 3.5.2 and now also seem to have Numbers Version 2.0 on my launchpad? Can anyone explain how this has happened - how do I get rid of it? Not able to move to Trash.

What is strange however is that my iMac is only a few months old and they all were upgraded to V3.x just a few months ago - with all Apps for iWork removed at that time.
Unless you did something specific to remove the old versions of the iWork apps (not advisable) then, as Wayne points out, they were not actually removed from your Mac, just moved into that subfolder within your main Applications folder.
I originally downloaded Numbers 2.x from the App Store (i.e. didn't install from a disk). I still have it on my Mac. But only Numbers 3.x appears in Launchpad.
I don't know whether this will help, but in Mac App Store you might try clicking 'Account' under 'Quick Links' on the right, signing in with your password, and clicking the 'Reset' button to the right of 'Reset all warnings for buying and downloading'. Sometimes the App Store gets a little confused. It's possible Launchpad may be taking its cue from the App Store in showing that old version of Numbers.
By Launchpad I assume you really mean Launchpad, not the Dock. I usually use the Dock. If that's what you're using too, then of course you can just drag the icon for the old Numbers off the Dock and it will vanish. (But the Numbers 2.3 application will still be there in that subfolder when you need it.)
SG

I resently cracked my screen on my iPhone 4 and had to get a new one... Whe backed the old phone up it didn't save my old apps and now I no longer have that phone... How can I recover a list of all my apps?

I resently cracked the screen on my iPhone 4 and had to get a new one... When i backed the old phone up it didn't save my old apps and now I no longer have that phone... How can I recover a list of all my apps?

Backup does not include apps,music,vids,etc
Backing up, updating, and restoring iPad, iPod touch, and iPhone software
You can loo up your purchases in your purchase history ( in your account in itunes) and unlike music, you can redownload apps.
How to redownload purchased apps from the App Store

I have gotten a giftcard for iTunes and I want to spend it but before I had a credit card giftcard and I spent it all and now I don't have a credit card and I just want to use thee iTunes one how do I delete the card on my iPhone

I have gotten a giftcard for iTunes and I want to spend it but before I had a credit card giftcard and I spent it all and now I don't have a credit card and I just want to use thee iTunes one how do I delete the card on my iPhone

Hello Clancbelle,
It sounds like you have a credit card saved to your Apple ID payment information and you would like it to be removed from the account and set the payment method to None. You should be able to do this with the following article:
iTunes Store: Changing your payment information
http://support.apple.com/kb/ht1918
Changing your payment information using an iOS device
Tap Settings on the Home screen.
Tap iTunes & App Stores.
Tap your Apple ID. (If you aren't signed in, enter your Apple ID and password and tap Sign In.)
Tap View Apple ID.
Enter your Apple ID password.
In the Edit section, tap Payment Information.
Update the information that you want to change.
Tap the Done button when you're finished.
Thank you for using Apple Support Communities.
Cheers,
Sterling

I mounted my external hard drive to a pc and now I don't have edit or write permissions on my Mac (read only). How do I get them back without erasing the drive?

Hello all, I am a photographer and have my portfolio, edited and raw images backed up on a Seagate Free Agent External Hardrive. I mounted my external hard drive to a pc recently and now I don't have edit or write permissions to it on my Mac (read only). How do I get them back without erasing the drive and loosing my valuable work?

If you re-format it you will lose all the data on it!!!!! So make sure you have backed up the drive or moved all the data on it to another external HD or the internal HD on your iMac.
Below is an Apple Advice letter that explains how to format an external HD, it's written for Aperture but you can use the instructions to formate any external HD.
http://support.apple.com/kb/HT3509

HT5654 I am unable to update latest version of Itune, I get error R6034 C runtime library incorrect. My windows are up to date and I have been able to access itune until today and now I don't have it.

I am unable to update latest version of Itune, I get error R6034 C runtime library incorrect. My windows are up to date and I have been able to access itune until today and now I don't have it.

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

Hello. I updated my iPhone 4S to ios 7.1.1. And now it shows "no SIM card". This never happened before. How can I downgrade?

Hello. I updated my iPhone 4S to ios 7.1.1. And now it shows "no SIM card". This never happened before. How can I downgrade?

Hey User13579,
Thanks for using Apple Support Communities.
Follow these steps to attempt to resolve the issue.
iPhone: Troubleshooting No SIM
http://support.apple.com/kb/TS4148
Toggle Airplane mode On and Off.
Try turning iPhone off and then on again.
Check for a carrier settings update. Tap Settings > General > About. If an update is available, a prompt will appear.
Remove the SIM Card and verify that it is a valid, carrier-manufactured SIM. Also verify that it is not damaged, worn, or modified. Then reinsert it.
Restore the iPhone.
Have a nice day,
Mario

Please i purchased my iphone from a friend and i updated the ios and now its showing invalid sim

please i purchased my iphone from a friend and i updated the ios and now its showing invalid sim. please i need help because i have to use my phone at the office tomorrow.

ASk your friend who unlock the phone for him/her.
ONly the carrier that the phone is locked to is authorized to unlock it.
bAse on your description, it sounds like your friend had his/her phone hacked to unlock it from the original carrier.

Moved and now accounts shows I have TV service...I do not.

Similar Messages

Maybe you are looking for