MOVED: Dragon Gaming Center/Audio Device No Sound

This topic has been moved to GAMING Notebooks.
https://forum-en.msi.com/index.php?topic=255821.0

Quote from: RX-8 on 20-May-15, 15:10:39
Where did you get your drivers and utilities? Did you get them all from MSI global website?
Yes, From the Support Page of the MSI GS70 2QE.
I also tried downloading the Dragon Gaming Center updated version from the GT Dominator and Realtek Drivers from Realteks page

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Dragon Gaming Center/Audio Device No Sound

Hi there I'm sorry I'm new to the forum and I'm not certain if this is the right location for this post.
I have an MSI GS70 2QE running Windows 8.1
1)I was installing drivers and the next day I got a red x on my speaker icon and suddenly no sound. Sound works when i plug the hdmi to the TV but the realtek hd audio driver is now hidden and shows this error code. Currently, this hardware device is not connected to the computer. (Code 45). When I return to the states I'll be sending it to MSI to get fixed and I'll use an external audio card until then but this leads me to my current problem.
2) After reformating and reinstalling the drivers Dragon Center Gaming won't start. I've tried upgrading to Net workspace 4.6 RC and reinstalling the Intel Management Firmware Update driver (which also doesn't update btw) but no good. Dragon Center worked before the format but after so many formats for the first issue i'm frankly reluctant for another. Here is the event viewer log:
Application: Dragon Gaming Center.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Windows.Markup.XamlParseExceptio n
Stack:
at System.Windows.Markup.XamlReader.Rewrap Exception(System.Exception, System.Xaml.IXamlLineInfo, System.Uri)
at System.Windows.Markup.WpfXamlLoader.Loa d(System.Xaml.XamlReader, System.Xaml.IXamlObjectWriterFactory, Boolean, System.Object, System.Xaml.XamlObjectWriterSettings, System.Uri)
at System.Windows.Markup.WpfXamlLoader.Loa dBaml(System.Xaml.XamlReader, Boolean, System.Object, System.Xaml.Permissions.XamlAccessLevel, System.Uri)
at System.Windows.Markup.XamlReader.LoadBa ml(System.IO.Stream, System.Windows.Markup.ParserContext, System.Object, Boolean)
at System.Windows.Application.LoadBamlStre amWithSyncInfo(System.IO.Stream, System.Windows.Markup.ParserContext)
at System.Windows.Application.DoStartup()
at System.Windows.Application.<_ctor>b__0(System.Object)
at System.Windows.Threading.ExceptionWrapp er.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapp er.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.DispatcherOper ation.InvokeImpl()
at System.Threading.ExecutionContext.RunIn ternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Windows.Threading.DispatcherOper ation.Invoke()
at System.Windows.Threading.Dispatcher.Pro cessQueue()
at System.Windows.Threading.Dispatcher.Wnd ProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbac kOperation(System.Object)
at System.Windows.Threading.ExceptionWrapp er.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapp er.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.Leg acyInvokeImpl(System.Windows.Threading.DispatcherPrio rity, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.DispatchMe ssage(System.Windows.Interop.MSG ByRef)
at MS.Win32.UnsafeNativeMethods.DispatchMe ssage(System.Windows.Interop.MSG ByRef)
at System.Windows.Threading.Dispatcher.Pus hFrameImpl(System.Windows.Threading.DispatcherFram e)
at System.Windows.Application.RunDispatche r(System.Object)
at System.Windows.Application.RunInternal(System.Windows.Window)
at GameCenter.App.Main()
and also this
Faulting application name: Dragon Gaming Center.exe, version: 1.0.1403.501, time stamp: 0x53181da4
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17415, time stamp: 0x54505737
Exception code: 0xe0434352
Fault offset: 0x0000000000008b9c
Faulting process id: 0x1554
Faulting application start time: 0x01d092b785ed525b
Faulting application path: C:\Program Files (x86)\MSI\Dragon Gaming Center\Dragon Gaming Center.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: c5a8466b-feaa-11e4-8282-1008b160e6d6
Faulting package full name:
Faulting package-relative application ID:
Thanks!

Quote from: RX-8 on 20-May-15, 15:10:39
Where did you get your drivers and utilities? Did you get them all from MSI global website?
Yes, From the Support Page of the MSI GS70 2QE.
I also tried downloading the Dragon Gaming Center updated version from the GT Dominator and Realtek Drivers from Realteks page

Dragon Gaming Center – an introduction

Dragon Gaming Center is a nifty tool to set a bunch of settings that are available on the G series MSI Notebooks. The idea with this article is to break down the settings and explain them.
The first thing that meets you when you launch the Dragon Gaming Center is the System Monitor screen:
It does pretty much what the name says – it gives you system parameters in real-time, such CPU load, RAM use, battery status, etc. You can also switch SHIFT profiles and monitor your temperatures and network usage.
Screen 2 is the Utility screen – from here, you can launch applications, with the ones you see in the screenshot are preset. In addition to these, you can add your own applications.
Instant Play comes with four tabs – the first one is ”Instant Play”. Here you can assign the P1 key shortcut to launch a specific application or game.
Tab 2 is Display & Audio, where you can adjust speaker volume and microphone levels, as well as display brightness and gamma.
Tab 3 is Mouse – you can set pointer speed, double-click speed and scrolling properties.
The last Instant Play tab is Resource Release where you can choose which applications will be automatically closed when you launch your preset game with the P1 key combo.
Lastly, Device Setting comes with the possibility to turn on/off the Windows key on the keyboard, and enabling/disabling the high performance profile. Finally, you can once more choose SHIFT modes.

Only the newer version of Dragon Gaming Center has the "Device Setting" tab. It's a new feature with the 9xx series graphics models' Dragon Gaming Center.
The "Hybrid Power" tab shows on certain models which support hybrid power on previous Dragon Gaming Center.

Dragon gaming center issue

Hi, i'm expecting some problems with Dragon gaming center. I have an gs70 2pe stealth pro (spanish version) and since yesterday Dragon gaming center is not showing any comsumption and temperatures data as you can see in the picture. Would apreciate some help over here, thanks!

Sure, I am certain it most likely worked at one point while it was being configured based on the dates of the files. When I realized this I immed realized it was not something I had done after it was shipped. No biggie.
Here ya go::'
10/3/2014 6:38:31 AM
C:\Program Files (x86)\Creative\Sound Blaster Cinema\Sound Blaster Cinema\SBCinema.exe
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\GFExperience.exe
C:\Program Files (x86)\MSI\KLM\KLM.exe
C:\Program Files\Qualcomm Atheros\Killer Network Manager\KillerNetManager.exe
C:\Program Files\Qualcomm Atheros\Network Manager\NetworkManager.exe
C:\Program Files\SteelSeries\SteelSeries Engine\SteelSeriesEngine.exe
C:\Program Files (x86)\SplitMediaLabs\XSplit Gamecaster\XSplit.Gamecaster.exe
Here is the new one, if it helps hch:
10/3/2014 6:38:31 AM
C:_x005C_Program_x0020_Files_x0020__x0028 _x86_x0029__x005C_Creative_x005C_Sound_ x0020_Blaster_x0020_Cinema_x005C_Sound_ x0020_Blaster_x0020_Cinema_x005C_SBCine ma.exe
C:_x005C_Program_x0020_Files_x0020__x0028 _x86_x0029__x005C_NVIDIA_x0020_Corporat ion_x005C_NVIDIA_x0020_GeForce_x0020_Ex perience_x005C_GFExperience.exe
C:_x005C_Program_x0020_Files_x0020__x0028 _x86_x0029__x005C_MSI_x005C_KLM_x005C_K LM.exe
C:_x005C_Program_x0020_Files_x005C_Qualco mm_x0020_Atheros_x005C_Killer_x0020_Net work_x0020_Manager_x005C_KillerNetManag er.exe
C:_x005C_Program_x0020_Files_x005C_Qualco mm_x0020_Atheros_x005C_Network_x0020_Ma nager_x005C_NetworkManager.exe
C:_x005C_Program_x0020_Files_x005C_SteelS eries_x005C_SteelSeries_x0020_Engine_x0 05C_SteelSeriesEngine.exe
C:_x005C_Program_x0020_Files_x0020__x0028 _x86_x0029__x005C_SplitMediaLabs_x005C_ XSplit_x0020_Gamecaster_x005C_XSplit.Ga mecaster.exe
_x0031_60
_x0031_00
False
_x0032_1
_x0031_00

CUPC - "Phone Error. Could not place call because you have no audio device or sound card."

Periodically throughout the day, CUPC will not make or receive calls, but instead presents a dialog box with the message "Phone Error. Could not place call because you have no audio device or sound card." See attachment.
Signing out of and back into CUPC resolves the issue temporarily.
I have version 8.6.2 installed and I'm using a USB headset.
Does anyone know what might be causing this?

Hi Steve,
I have users reporting this as well with Jabra GN 2000 headsets. They claim using a different headset resolves it which I'm waiting to confirm but I was wondering if you were able to figure this out.
Thanks
Erik

How to stop Dragon Gaming Center's auto-start?

Dragon Gaming Center is a good monitor, but i only want to start it before gaming. i cant find anything about Dragon Gaming Center in msconfig.exe and services.msc, but it already can auto-start. How to stop it?

Nevermind, found it and fixed it.
After some googling around further I found this page which said it was started by a scheduled task. ( second result was shouldiremoveit site, but I can't post external links here )
So I went to taskscheduler and found it through the active task list at the bottom. (make sure you run it as administrator if you want to change it)
It is called "MSI_Dragon Gaming Center" and engages at logon. So I thought, "Well, why not simply disable it". Well, as it happens, the taskscheduler gets a fit and looses it's marbles (seriously! scheduled task lists seem to get flushed) when you try to disable it (right click on it for context menu) because somehow it was assigned by MSI to be done by an incorrect user, named "User" or "Users". I can't remember exactly anymore. The former does not exist by default so some MSI dev might have forgotten to replace a systemvariable reference. The latter is a user-group, not a user! It may have caused the fault because I have a dutch language pack, and that group is named differently on my system. It's aka "Built-In\Users" in english. Anyway, correcting this was the fix that allows it to be disabled/edited.
So, I opened the properties of the task (again right click for context menu) and changed the executing user to my personal useraccount. When that succeeded I was able to disable the task succesfully, and it didn't start at login anymore.

Dragon Gaming Center Not Working - GS60 007 Ghost

Dragon Gaming Center does not work for my laptop anymore- I have downloaded and reinstalled from the MSI website.
I click the app- The typical Microsoft security warning pops up, I press ok, and nothing happens
Event viewer data:
Application: Dragon Gaming Center.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception.
Faulting application name: Dragon Gaming Center.exe, version: 1.0.1405.801, time stamp: 0x536af30b
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17278, time stamp: 0x53eebf2e
Exception code: 0xe0434352

Your link error message
"Dragon gaming Center has stopped working
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"
The 1.0.1403.0501 Version (no error box- this is from event viewer)
: Faulting application name: Dragon Gaming Center.exe, version: 1.0.1405.801, time stamp: 0x536af30b
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17278, time stamp: 0x53eebf2e
Exception code: 0xe0434352
Fault offset: 0x000000000000606c
Faulting process id: 0x109c
Faulting application start time: 0x01cff3ebf90ab420
Faulting application path: C:\Program Files (x86)\MSI\Dragon Gaming Center\Dragon Gaming Center.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 372dbc02-5fdf-11e4-82e0-7c7a91561232
Faulting package full name:
Faulting package-relative application ID:

GT70 2QD - Dragon Gaming Center not working

Hello,
Just recently purchased this laptop and did a windows update. Now the Dragon Gaming center is no longer working.
Simple pop up message states Dragon Gaming Center has stopped working. - A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
I tried to update the program by visiting the MSI website and downloading the utility program, but that was unsuccessful.
Any suggestions would be greatly appreciated.

Quote from: agdcougar on 06-January-15, 23:40:54
HI CHC, sorry for the lacking info.
MSI GT70 2QD (best buy has it as 2293)
Win 8.1
This only began after an update I did prior to 12/14/14.
Before the update, it was working fine.
Thanks
That's great! You know the exact date. You could try to remove all the hotfixes installed after that day. Do it one by one until you find out which hotfix causes this problem...
Or you can try to restore system back to the restore point prior to 12/14/14. That is faster.....But we will not know the suspect...

Dragon Gaming center not Installing

I went to go update it, but when i run it now i get a message of " The exception unknown software exception (0xe0434352) occurred in the application at location 0x951e606c.
Any help is appreciated.

How about this solution?
http://answers.microsoft.com/en-us/windows/forum/windows8_1-performance/the-exception-unknown-software-exception/f1404ce4-cdbe-4758-aa19-bad55fcc099c
My suggestion is to make sure you have completely remove old Dragon Gaming center from Windows control panel before you install new version. And better to get Dragon Gaming center from the same model name web page.

Satellite P30-145: Don't have an audio device in 'Sounds and Audio devices'

Hi guys,
I've only just fixed one problem with the help of one fantastic member but now I have another!
All of a sudden my speakers decide not to work!! I checked the volume etc and alll was fine but when I went in control panel>sounds and audio devices it says I don't have an audio device!!!
It worked fine this morning and I havn't done anything that could have done this.
These problems I'm having are all spontaneous, I don't know what's going on!
Does anyone know how I can fix this and does anyone suspect virus activity? (I have done a scan which said I don't have any)
I use a P30-145
Many thanks

Hi
Did you check the device manager?? Is the sound card listed properly in the device manager or some yellow exclamation marks appear?
Did you try to reinstall the sound driver? If not, please try it.
Of course I would also recommend to update the anti virus applications and to scan the system for virus and malware

How to add audio devices under sound in system preferences

How do I add output audio devices under system preferences --only option listed is internal speakers?
Macbook help says to change device under sound in system preferences. However, only option listed it the internal
speaker.
I need to sound to come from my tv which is hooked via vga cable and audio cable.
Every thing works but I cannot get sound from tv.

You are my hero. I'm not very savy when it comes to connections. I had the audio cable hooked up to the audio port which is next to the headphone port on my macbook. After switching the tv was listed just as you said it would. Thanks so much. I'm now a very happy camper.

Master gain problem with Direct Audio Device: distorted sound

Hi everybody,
I'm in a bit of a fix here. I've got an application that plays music. Developped with 1.4.2, got it working.
However, when I run it with the the latest 1.5 release (5.0 update 6), the sound is distorted. More specifically, though I'm not entirely sure, I'd say it's the bass that gets distorted. By "distorted" I mean it's shrieking, scratching instead of... well, sounding.
I'm using the FloatControl.Type.MASTER_GAIN control to change the "volume". Since it's playback, I'm using a SourceDataLine, and that one ain't got no VOLUME control. Now the problem only appears when I'm amplifying the audio data, i.e. when the MASTER_GAIN's value is greater than 0.0 decibel.
Inverstigating a little more, I found out that 1.5 is using the "Direct Audio Device" Mixer as default as opposed to the "Java Sound Audio Engine" used by 1.4.2. If I force the use of the Java Sound Audio Engine with 1.5 (getting the line from the appropriate Mixer), the sound is OK. However, since the application is intended to be cross-platform, I'd prefer not to impose any such specific behaviour (plus the performance of the Direct Audio Device is twice as good).
Tested on Linux version 2.6.11-1.1369_FC4 and Windows NT.
Looked at www.jsresources.org, but didn't find any information specific to this problem.
Bugparade: no hits.
I'd be glad if anyone could help me on this.

Nobody ?
It narrowed it down to the following testcode. Please try to run it with Java 1.5 and some compatible audio file (a WAVE file, for instance):
import java.io.*;
import javax.sound.midi.*;
import javax.sound.sampled.*;
import javax.sound.sampled.spi.*;
* @author futt
public class SoundTest {
    public static void main(String[] args)
    throws Exception
        if( args.length != 1 ){
            System.err.println("SYNOPSIS: SoundTest [FILE]");
            return ;
        final File f = new File(args[0]);
        AudioFileFormat aff = AudioSystem.getAudioFileFormat(f);
        Mixer.Info mymixer = null;
        Mixer.Info[] mixers = AudioSystem.getMixerInfo();
        for(int ii = mixers.length; --ii >= 0; ){
            if( mixers[ii].getName().toLowerCase().indexOf("direct audio device") != -1 ){
                mymixer = mixers[ii];
                break;
        Line.Info info = new DataLine.Info(SourceDataLine.class, aff.getFormat());
        SourceDataLine line;
        if( mymixer != null ){
            Mixer m = AudioSystem.getMixer(mymixer);
            if( m != null ){
                System.err.println("Using mixer: "+m);
            line = (SourceDataLine) m.getLine(info);
        else {
            System.err.println("Using default mixer");
            line = (SourceDataLine) AudioSystem.getLine(info);
        System.err.println("Got line: "+line.getClass());
        InputStream in = null;
        try{
            in = new BufferedInputStream(new FileInputStream(f));
            line.open( aff.getFormat() );
            line.start();
            FloatControl fc = (FloatControl) line.getControl(FloatControl.Type.MASTER_GAIN);
            fc.setValue(3f);
            byte[] buf = new byte[ 1 << 14 ];
            for(int read; ! Thread.currentThread().isInterrupted() && (read = in.read(buf)) != -1; ){
                line.write(buf, 0, read);
            if( ! Thread.currentThread().isInterrupted() ){
                line.drain();
            line.stop();
        catch (Exception x){
            x.printStackTrace();
        finally {
            line.close();
            if( in != null ){
                try{ in.close(); } catch (IOException iox){}
}

Need help on a a15-s2192 multimedia audio controller no audio device no sound :(

Hi I am unable to get the sound card working ?
per everest my sounds car is as follows
Device Description Type Intel 82801DBM ICH4-M - AC'97 Audio Controller [B-1] PCI
I cant find my laptop model on the download driver section
I tried the adi stuff and did not get far
sa10sndx
It did make me reinstall and said i dont have the ADI codec?
how do i get that?

a15-s2192 ... I cant find my laptop model on the download driver section
Even Google can't find that model. Maybe you mean this one?
Satellite A15-S1292
The driver for it is here.
ADI WDM Audio Driver for Windows XP/2000
-Jerry

Realtek high definition audio device - no sound

I just got a new PC and I can't get the sound to work. My PC has the following specs:
Microsoft Windows 7 (6.1) Enterprise Edition 64-bit Service Pack 1 (Build 7601)
DirectX Version 11.0
CPU Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz
Mainboard Model Z68A-G43 (G3) (MS-7750)
BIOS
vendor American Megatrends Inc.
version V5.0
date 04/19/2012
My system is not muted
I have tried to update the driver from both Realteks and MSIs web pages - no luck.
I have tried to connect my headphones in both rear and front - no luck.
When I play audio - I do see green bars in under the playback tab under sound devices.
I do have the Realtek HD Audio Manager
I have noticed that when I mark "Disable front panel jack detection" in the Realtek HD audio manager, the headphones appears to be connected in the playback tab, when I uncheck it, the headphones seems to be disconnected in the playback tab.
Can anyone help me please
Kind regards
Sonderkar

http://uk.msi.com/product/mb/Z68A-G43--G3-.html#/?div=Driver&os=Win7%2032
last one i saw had not instaled the lucid driver

No audio device,no sound

hi again
i try a manny solution that i find in forums,(bios enable onboard line,windows audio on automatique(enable)...)
please i need urgently your assistance
regards

Hi overhead,
Welcome to the HP Forums!
For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I grasp that you have no sound. In order to assist you I need to know the exact model of your computer and what operating system you are running. How Do I Find My Model Number or Product Number?.
You can try running the The HP Support Assistant to aid with updates and resolving issues. You can also run the F2 diagnostics to test for hardware failure. Testing for Hardware Problems Using Hardware Diagnostic Tools (Windows 7). If this is not your operating system, the process should be very similar if not the same.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

MOVED: Dragon Gaming Center/Audio Device No Sound

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