Moved flat two months ago and STILL no internet

Question

I moved into my flat on May 30th and called EE who told me it would take a couple weeks to get reconnected with them. The date for reconnection came and went... Nothing happened. I called them and they arranged for a BT engineer to come and check out why it wasn't working. The BT engineer adjusted something or other, he was incredibly vague, and said that everything should now be working... Shocker, it wasn't. We called EE and asked what was happening and why it was taking so long, that was in the third week of June or so. They said we had to wait for BT to activate the line for us, which would happen on July 12th, another three week wait.
Once again, yet somewhat unsurprisingly at this point, the 12th of July came and went, and, you guessed it, no internet. Not even a call from EE explaining what was wrong, we were completely ignored, as was our problem. We called them again, twice connection was lost about 45 minutes into the phone call and no one could be bothered to call us back, we were left to spend another thirty minutes explaining and re-explaining our situation and being told that "we can see your connection now and it's active.." like it was OUR fault and we were doing something wrong, Not what you want to hear when you've spent nearly two months without Internet. So after two disconnections we managed to get through to someone, who told us we would be fast tracked and would have internet by midnight on Tuesday, that he was doing some very expensive fast track for us that cost £200 to do. Tuesday came and went, nothing. On Wednesday morning (yesterday) we received a text message, saying our internet would be activated by midnight. Guess what, it's Thursday morning and still no internet.
I am sick to death of speaking to your customer service team, who seem to go round and round in circles trying to do the same solution (which doesn't work) over and over again because there is a complete lack of communication within the team. I am sick of explaining the issue over and over again only to be asked if I've reset the box or being told that I'm definitely connected so they don't know what's wrong. At this point it's not good enough. My partner and I have had phone bills accumulating to over £300 the last two months, because of YOU. we have unlimited internet at home because we need it, we both have to work from home quite often and I am completing an online course for which missing a deadline would mean being kicked off.
The issue needs resolving once and for all, or we will be cancelling all contracts we have with you, and sharing our experience with as many people as possible to avoid them suffering a similar fate. We've heard Virgin Media are very good and will set up your internet in less than ten days, after forty six days with no internet, that is starting to sound like a god send. No more empty offers, no more "wait two weeks", I want it sorted now or you will lose us as customers.

Answer 1

What does it say in the Internet section on the initial Status page of the BrightBox? Omit your BB Username.
What lights show / don't show on front of router (count them off)?
Is this for ADSL BB or Fibre? BrightBox 1 or 2?
Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?