Moved home - new line installed not recognised as ...
Hi. My new line was installed at my new house last week. The phone is now working and showing on my online account but when it comes to order broadband it shows as not being a BT line so I am not able to place an order. Is their a simple reason for this or is it something that needs looking into as I use broadband for both home and work and would like to order as soon as possible.
If its a new line, it may not be on the order system yet.
If everything else fails then.
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate e-mail confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.
Similar Messages
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Moving home, New line is Sky and cant get stopped?...
Hi all, hope someone can help me out here.
I am with BT now and have been for couple of years (Phone / BB & TV) and want to stay with BT, i am moving house at the end of the week and thought i would simply phone up customer services and all would be sorted in a few days, but hit a nightmare hurdle.
Essentially BT Customer Services say the new home i am moving into has a Sky phone line and is still contracted to previous tenant and does not have a "stop" on the line until November, so BT apperently can do nothing for me until at least November.
I have health issues, not super serious but do need phone for medical uses, and i also need my Broadband as do online work from home for my employer (in fact my employment contract states i must have internet at home) so waiting over a month to have any contact with the outside world is not an option.
What can i get done? I have been in contact with the previous tenants and they just said "Sky said it will take at least 30days, sorry nothing we can do...bye". And BT tell me that there is nothign they can do at all until the stop date in November as its not there line and under contract Sky.
Been a loyal customer of BT for two years, always pay on time etc, and there doesnt seem to be much help or concern from BT about escalating a solution. Surely as the previous folks have moved out already (i already have keys) Sky can stop the line and BT can take it back no?
Anyone know of the right people or department to call? Or would calling Ofcom help?
I really cant be cut off from the world for over a month, ill end up getting sacked! :-(
ThanksI don't think there is anything BT can do until sky release the line and from you post sky are not interested in your problem
going to OFCOM won't help you as they do not deal with individual cases. Maybe you should also consider a business line as residential lines should not be used for business as you describe and the poorer service level on residential lines may cause you a problem
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
New Line Installed - Promised 10MB on getting 4MB
I had a brand new line installed two weeks ago and in the order was promised 8-10mb, on a wired connection the max I can get in 4mb but normally lower even when only hub is connected on the line (still with filter provided by BT).
Here's my home hub stats.
Please help?
1. Product Name: HomeHub42. Serial number: 3. Firmware version: v0.07.00.1729-BT (Type B) Last updated [Unknown]4. Board version: 01A5. DSL uptime: 1 days, 06:11:256. Data Rate: 448 / 81287. Maximum Data Rate: 1304 / 90408. Noise Margin: 29.0 / 9.39. Line Attenuation: 9.5 / 12.010. Signal Attenuation: 0.0 / 12.011. Data sent/received: 67.5 MB / 602.9 MB12. Broadband username: [email protected] BT Wi-fi: No14. 2.4GHz wireless network/SSID: 15. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))16. 2.4GHz wireless security: WPA & WPA2 (Recommended)17. 2.4GHz wireless channel: Automatic (Smart Wireless)18. 5GHz wireless network/SSID: BTHub4-Z3QN19. 5GHz wireless connections: Enabled (802.11 n (up to 300 Mb/s))20. 5GHz wireless security: WPA2 Only21. 5GHz wireless channel: Automatic (Smart Wireless)22. Firewall: Default23. MAC Address: 24. VPI/VCI: 0/3825. Modulation: G.992.1(DMT)26. Latency type: Fast27. Software variant: -28. Boot loader: 0.4.3-BT (Mon Jun 9 14:23:56 2014)I have reformatted your stats to make it easier to read
1. Product Name: HomeHub4
2. Serial number:
3. Firmware version: v0.07.00.1729-BT (Type B) Last updated [Unknown]
4. Board version: 01A
5. DSL uptime: 1 days, 06:11:25
6. Data Rate: 448 / 8128
7. Maximum Data Rate: 1304 / 9040
8. Noise Margin: 29.0 / 9.3
9. Line Attenuation: 9.5 / 12.0
10. Signal Attenuation: 0.0 / 12.0
11. Data sent/received: 67.5 MB / 602.9 MB
12. Broadband username: [email protected]
13. BT Wi-fi: No
14. 2.4GHz wireless network/SSID:
15. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4GHz wireless security: WPA & WPA2 (Recommended)
17. 2.4GHz wireless channel: Automatic (Smart Wireless)
18. 5GHz wireless network/SSID: BTHub4-Z3QN
19. 5GHz wireless connections: Enabled (802.11 n (up to 300 Mb/s))
20. 5GHz wireless security: WPA2 Only
21. 5GHz wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address:
24. VPI/VCI: 0/38
25. Modulation: G.992.1(DMT)
26. Latency type: Fast
27. Software variant: -
28. Boot loader: 0.4.3-BT (Mon Jun 9 14:23:56 2014)
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In Pages, when I hit the return button, the first letter on the new line is not capitalises. How do I get it to capitalise automatically?
Right click the Back button and choose the page you want to go to from the list.
'''N.B.''' I noticed that your Flash installation is out of date which exposes your system to attack. See: http://www.adobe.com/support/security/bulletins/apsb11-18.html<br><br>
Update via http://get.adobe.com/flashplayer/ -
Signed up for Infinity/NEW line install , email re...
Hi wondering anyone can provide contact info for BT support in UK at all, Online or phone?
I signed up online for BT infinity and a NEW phone line to be installed along side our current LLU phoneline and broadband which is provided by O2. Checked my emails for BT confirmations a few hours later and find
"O2, YOUR HOME BROADBAND IS SOON TO BE DISCONNECTED
BT has told us they're about to cancel your landline. If this happens, we'll have to cancel your O2 Home Broadband too"
and so on.
Contacted O2 to inform them that i had asked BT for a NEW line to be installed and i would be keeping the current O2 line and broadband.
They said that they could do nothing and contact BT instead. BT order confirmation emails give me a new telephone number on it, if they were using my current line why would it not keep the current number too?
Not looking good from the off coming back to BT after all these years
Can any one give advice please?
Thanks inadvance
PFGEctophile wrote:
It is a Sunday evening. Try again Monday morning.
But don't expect it to be easy trying to get BT to fix it, unless simply cancelling the whole lot is an option.
Yes, I know. Thanks
Done a lot of research online before signing up about others experiences regarding BT's C%k ups and the never ending merry go round with customer service to get anything sorted, if at all.
Thought I'd take the risk but I didnt expect them to fall at the first hurdle.
Thing that worries me regarding cancellation is that I paid for the 12 months line rental up front and when going through payment for that I'm sure it said this was non refundable? Infact it says the same here:
http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=29984
Been through a similar situation before when we could not get off Sky off our telephone line after almost a year of constant phonecalls to BT and SKY.
We were being billed by both for calls and line rental (switched from Sky back to BT) Took it to OTELO (useless) and we eventually got Sky to admit they were at fault and OTELO told Sky to pay us £40 in compensation.
Not much compensation for all the hours on the phone and stress we had trying to get Sky off the line.
Really dont want to have to go through all that again.
Have emailed BT care team as advised by keith, will see how i get on with them. -
What is happening with my new line install?
Hi,
I don't normally post on anything like this, but feel I am being left no alternative, other than cancelling my order.
I am a new customer to BT and on the 14th of May I placed a order for a broadband and phone package, which was to include a new line installation on the 5th June between 8am and 1pm.
I also ordered a new phone system and dual wifi dongle which all turned up as expected.
On the 5th June I took a day off work and waited until just after 2:30pm for the engineer not to turn up.
I received no call, text or email telling me that the appointment had been cancelled, it took me to call BT and finally manage to get to speak to somebody human to find out that it had apparently been delayed.
First I was speaking to somebody from the UK the next I was put through to order management in India, which started to infuriate me more as the line was really bad and I was calling from my mobile for then to have them hang up on me.
I called back a further 3 times after being passed from pillar to post to eventually get put back in touch with a order management lady in India again.
She told me that the problem was with openreach as they reckoned they had tried calling me on the 14th May (when I placed the order) to which I replied I had not received any phone call from them.
They wanted to know if it was a first or second line installation, I replied 5 times with it is a separate line that needs to be installed and I still don't think she understood after that.
I was then told I would get an update on the 12th June between 8am and 8pm as to when the line was going to get installed, to which I did and again was a bad line as the call came from India just to be told there is another delay which will be the 19th June.
At this point I'm beginning to lose my patience, I had waited nearly a month for the line installation to happen to be told that there was another delay which would take another 7 days before somebody updated me again.
After I put the phone down I received a text from BT sms saying they had tried to contact me but we're unable to do so but not to worry they will be back in contact on the 22nd June?
Very strange seen as I had just spoken to somebody and was told the 19th June.
I rang back through to BT and got put through to India yet again where the signal was poor and asked that somebody call me from the UK as nothing seems to be getting sorted.
Within 10 mins I got a call back and was put through to BT in Dundee, I explained the whole situation over again and was told they would be looking into the problem and would get back to me later on the same day the 12th June.
It is now the 17th June and I still have no answer as to when the line installation is taking place, so I can start using the equipment I have paid for.
if I knew in the first place that this was going to be a problem I would have used a different provider other than BT, as a new customer I find their lack of communication and generally not seeming to give a **bleep** about customers poor, with my only choice then being if I don't get the answers I want on the 19th June I will cancel the order and send everything back for a full refund and would advise others not to use BT in the future.
Sorry for the rant and this being my first post but I am beginning to lose my patience any help would be appreciated.Hi lda1979,
Welcome to the forum and thanks for your post.
I am so sorry that your order has been delayed and you are not getting any information on this.
Can you send me in your details using the "Contact The Mods" link found in my profile and I will find out what is happening.
Cheers,
OlgaC
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
500k profile after disruption and new line install...
Hello,
Status:
I have an open fault logged with BT;
Phone line ok but broadband speed low, profile appears stuck at 500k.
History: sporadic BBand connection and noisy phone line followed by outright failure of both.
Engineers visited and confirmed line between street and master socket probably corroded - they put it on leg+leg to get it working while we waited for a new physical line to be installed.
Pavement was dug up, new armoured cable run from street to house, and a proper master socket fitted (NT5 ? but no inbuilt ADSL filter).
In effort to ensure low noise, ALL other sockets in the property disconnected.
Digital phone (3 handsets off a single powered base) are run off the master socket using a filter.
Router is business hub - 2700hgv; f/w 6.1.1.48.1-enh.tm , h/w 2701-100589-005 .
Hub is connected to same master socket as phone (as it's the only socket now connected to the new line).
New line was installed approx 18 days ago.
Speed tests (speedtest.net) repeatedly show download of 480kbps, upload around 620kbps.
No change since new line was installed and all but the master socket decomissioned.
I use wireless to the router but also repeated tests with a Cat6 copper RJ45 cable and got same results.
Have taken all wireless devices offline and removed electrical items near phone line power supply and cable path to reduce potential noise and repeated tests.
I left the router on for two weeks and no increase in broadband speed.
I rebooted it twice this weekend to see whether it picked up a different profile - but no change.
BT speedtester repeatedly indicates a profile of 500k (full results further down).
Last year I had speeds about 512k on a DrayTek router before switching to the 2700HGV. The change to the BT hub upped the download speed to around 1Mbps, which made a huge difference.
I know I am "a long way from the exchange" but I've had 1Mbps last year and now have a new line into my property, so not much left that I can do to improve the situation.
I'd like to know what can be done to get me at least 1Mb download again.
I have an engineer visit due tomorrow but I believe that will be purely to finish putting paving slabs back over the armoured cable that's been installed (i.e. OpenReach dig team rather than line engineers).
After those slabs are done, I expect the fault will be closed but I'll still have a 500k profile and will need to raise a new fault all over again - that fault was opened 5 weeks ago.
Results of speedtester.bt.com run just now (1pm Sun 13th March 2011):
Download speed achieved during the test was - 363 Kbps
For your connection, the acceptable range of speeds is 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :576 Kbps(DOWN-STREAM), 777 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 2.46:14.86:82.95 (SBE:NBEBE)
Upload speed achieved during the test was - 638 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 777 Kbps
Router web interface shows:
Rate:
576 kbs
778 kbs
Max Rate:
2621 kbs
784 kbs
Noise Margin:
16.7 dB
7.0 dB
Attenuation:
62.8 dB
35.8 dB
Output Power:
16.1 dBm
12.4 dBm
Protocol:
G.DMT2 Annex A
Channel:
Interleaved
DSLAM Vendor Information
Country: {46336} Vendor: {IFTN} Specific: {48753 }
ATM PVC:
0/38
Rate Cap:
2621 kbs
Attenuation @ 300kHz:
62.8 dB
Uncanceled Echo:
-14.8 dB
Ok
VCXO Frequency Offset:
-2.0 ppm
Ok
Final Receive Gain:
34.5 dB
Ok
Impulse Noise Comp. Tones:
0
Ok
Excessive Impulse Noise:
0
Ok
I hope that's the information that someone might need to help me at least get 1Mbps back on my line.
Regards,
BKHi Bk1
Welcome to the Community.
Send me an email to the link in the about me section of my profile.
I can have this looked into for you further.
Cheers
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-) -
PR...New line item not to be added
Hi,
I have a PR where release process is at line item. After approval (Release of the PR) the system does not allow any chnages to the PR Line item . BUt it allows to add new line item to the PR. How do we check that the new line item cannot be added to the PR.
Regards
NandiniHi
You can restrict changes to the PR after release by customisation. On OMGQ go to release indicator> choose the release indicator which once it is effected you do not want any changes...select the "details" then "changes after start of release process" - on the field changeability..enter " 1" for cannot be changed.
This will work perfectly since no additional items can be entered once the PR is approved. if you only restrict by changing the field selection screen, additional items can still be added.
if for any reason you want to make changes to the PR then the approver must reset the release.
regards
Nrikah -
Hi guys;
i'm writing a jsp application that has to write into a file...
the file has to be in the form of multiple lines of the form : login=password
i did the following:
String s=new String("");
String s2=new String("");
BufferedReader in = new BufferedReader(new FileReader(
"c:\\myflash\\myfile.txt"));
while((s=in.readLine())!= null){
s2 +=s+'\n';
s2 +=login+"="+password;
in.close();
PrintWriter outer = new PrintWriter(new BufferedWriter(new FileWriter(
"c:\\myflash\\myfile.txt")));
outer.println(s2);
outer.close();
the problem is the following: when i run the applications the data are written in the file without new line ...
it seems that the '\n' character did not got read!!
I don' know what's the problem!
please help!...are you testing this on Windows? Are you determining that the newline chars aren't there by opening the file in another program? Most Windows programs will not recognize the \n by itself. It needs the \r\n combination. You might want to use System.getProperty("line.separator"), which will return the correct OS-specific line separator character(s).
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Angela,
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Wait a few more days until the database is updated.
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I have a new TLD domain name which does not contain the traditional /com extension. In fact my extension is just .media When attempting to put this into a form widget for example so that it links it appears that Adobe Muse does not recognise it as a valid email address or domain.
Anyone having the same problem_ If so would really appreciate a heads up.We don't preannounce releases or feature plans. Please consider joining the Private Beta Program to verify the changes we're making address your needs. The Adobe Muse Private Beta Program is open to all active subscribers who can accept the terms of the Non-Disclosure Agreement. To join visit http://museprerelease.com
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Hi, CAJ!
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Extending AbstractDocument - New Line is not advancing Caret in JTextArea
I am trying to extend AbstractDocument in an attempt to make a Document structure that behaves like Plain Document. The difference is that I want an element structure of the following: Root->QueryBlock(s)>LeafElement(s)(Characters with a newLine).
The following code initiates one QueryBlock (Paragraph). I am not at the point where I want to insert multiple QueryBlock's since JTextArea is not responding/advancing caret when I am inserting a new line '\n'. I can see the '\n' in the GapContent, but the View is not responding to it. Can someone please help? Here is the code. Create a main class with JTextArea and use my QueryBlockDocumentClass...
I print out the Element structure (start and end offsets) to make sure that it is correct.
I would appreciate any help...
package com.aesir.text;
import java.util.Vector;
import javax.swing.text.AbstractDocument;
import javax.swing.text.AttributeSet;
import javax.swing.text.BadLocationException;
import javax.swing.text.Element;
import javax.swing.text.GapContent;
import javax.swing.text.Segment;
public class QueryBlockDocument extends AbstractDocument {
private AbstractElement defaultRoot;
public static final String tabSizeAttribute = "tabSize";
public int queryBlockIndex = 0;
private Vector added = new Vector(); // Vector<Element>
private Vector removed = new Vector(); // Vector<Element>
private transient Segment s;
public QueryBlockDocument() {
this(new GapContent());
protected QueryBlockDocument(Content data) {
super(data);
putProperty(tabSizeAttribute, new Integer(8));
defaultRoot = createDefaultRoot();
public Element getDefaultRootElement() {
return defaultRoot;
public Element getParagraphElement(int pos) {
Element e = null;
for (e = getDefaultRootElement(); ! e.isLeaf(); ) {
int index = e.getElementIndex(pos);
e = e.getElement(index);
if (e != null)
return e.getParentElement();
return e;
// Added for debugging purposes
public String getText(int offset, int length) throws BadLocationException {
String s = super.getText(offset, length);
return s;
// Added for debugging purposes
public void getText(int offset, int length, Segment txt) throws BadLocationException {
super.getText(offset, length, txt);
if (true)
System.out.println("here");
//return s;
protected AbstractElement createDefaultRoot() {
BranchElement section = new SectionElement();
// There will always be atleat one queryBlock
BranchElement queryBlock = new BranchElement(section, null);
LeafElement line = new LeafElement(queryBlock, null, 0, 1);
Element[] buff = new Element[1];
buff[0] = line;
queryBlock.replace(0, 0, buff);
buff[0] = queryBlock;
section.replace(0, 0, buff);
return section;
public void createNewQueryBlock() {
SectionElement section = (SectionElement)this.defaultRoot;
int endOffset = section.getEndOffset();
int endIndex = section.getElementIndex(endOffset);
BranchElement queryBlock = new BranchElement(section,null);
LeafElement line = new LeafElement(queryBlock, null, endOffset, endOffset+1);
Element[] buff = new Element[1];
buff[0] = line;
queryBlock.replace(0, 0, buff);
buff[0] = queryBlock;
section.replace(endIndex+1, 0, buff);
public void insertString(int offs, String str, AttributeSet a) throws BadLocationException {
Object filterNewlines = getProperty("filterNewlines");
if ((filterNewlines instanceof Boolean) && filterNewlines.equals(Boolean.TRUE)) {
if ((str != null) && (str.indexOf('\n') >= 0)) {
StringBuffer filtered = new StringBuffer(str);
int n = filtered.length();
for (int i = 0; i < n; i++) {
if (filtered.charAt(i) == '\n') {
filtered.setCharAt(i, ' ');
str = filtered.toString();
super.insertString(offs, str, a);
protected void insertUpdate(DefaultDocumentEvent chng, AttributeSet attr) {
// assuming caret Position has been limited not to move outside designated 'current Block'
// assuming queryBlock is symnchronized with caret Position
removed.removeAllElements();
added.removeAllElements();
SectionElement queryBlockMap = (SectionElement)this.defaultRoot;
int offset = chng.getOffset();
int length = chng.getLength();
if (offset > 0) {
offset -= 1;
length += 1;
BranchElement currentBlock = (BranchElement)queryBlockMap.getElement(this.queryBlockIndex);
int index = currentBlock.getElementIndex(offset);
Element rmCandidate = currentBlock.getElement(index);
int rmOffs0 = rmCandidate.getStartOffset();
int rmOffs1 = rmCandidate.getEndOffset();
int lastOffset = rmOffs0;
try {
if (s == null) {
s = new Segment();
getContent().getChars(offset, length, s);
boolean hasBreaks = false;
for (int i = 0; i < length; i++) {
char c = s.array[s.offset + i];
if (c == '\n') {
int breakOffset = offset + i + 1;
added.addElement(createLeafElement(currentBlock, null, lastOffset, breakOffset));
lastOffset = breakOffset;
hasBreaks = true;
if (hasBreaks) {
int rmCount = 1;
removed.addElement(rmCandidate);
if ((offset + length == rmOffs1) && (lastOffset != rmOffs1) &&
((index+1) < currentBlock.getElementCount())) {
rmCount += 1;
Element e = currentBlock.getElement(index+1);
removed.addElement(e);
rmOffs1 = e.getEndOffset();
if (lastOffset < rmOffs1) {
added.addElement(createLeafElement(currentBlock, null, lastOffset, rmOffs1));
Element[] aelems = new Element[added.size()];
added.copyInto(aelems);
Element[] relems = new Element[removed.size()];
removed.copyInto(relems);
ElementEdit ee = new ElementEdit(currentBlock, index, relems, aelems);
chng.addEdit(ee);
currentBlock.replace(index, relems.length, aelems);
//Element [] cB = new Element[1];
//cB[0] = currentBlock;
//((BranchElement)defaultRoot).replace(0, 1, cB);
/*if (Utilities.isComposedTextAttributeDefined(attr)) {
insertComposedTextUpdate(chng, attr);
} catch (BadLocationException e) {
throw new Error("Internal error: " + e.toString());
super.insertUpdate(chng, attr);
System.out.println("CHILD COUNT: " + defaultRoot.getChildCount());
System.out.println("START: " + defaultRoot.getStartOffset());
System.out.println("END: " + defaultRoot.getEndOffset());
System.out.println("CHILD COUNT2: " + currentBlock.getChildCount());
System.out.println("START2: " + currentBlock.getStartOffset());
System.out.println("END2: " + currentBlock.getEndOffset());
for (int i = 0; i < currentBlock.getChildCount(); i++) {
Element leaf_child = currentBlock.getElement(i);
System.out.println("LEAF CHILD POS: " + i);
System.out.println("START3: " + leaf_child.getStartOffset());
System.out.println("END3: " + leaf_child.getEndOffset());
System.out.println("---------------___________--------------");
protected void removeUpdate(DefaultDocumentEvent chng) {
removed.removeAllElements();
//BranchElement map = (BranchElement) getDefaultRootElement();
int offset = chng.getOffset();
int length = chng.getLength();
SectionElement queryBlockMap = (SectionElement)this.defaultRoot;
BranchElement currentBlock = (BranchElement)queryBlockMap.getElement(this.queryBlockIndex);
int line0 = queryBlockMap.getElementIndex(offset);
int line1 = queryBlockMap.getElementIndex(offset + length);
if (line0 != line1) {
// a line was removed
for (int i = line0; i <= line1; i++) {
removed.addElement(queryBlockMap.getElement(i));
int p0 = queryBlockMap.getElement(line0).getStartOffset();
int p1 = queryBlockMap.getElement(line1).getEndOffset();
Element[] aelems = new Element[1];
aelems[0] = createLeafElement(queryBlockMap, null, p0, p1);
Element[] relems = new Element[removed.size()];
removed.copyInto(relems);
ElementEdit ee = new ElementEdit(queryBlockMap, line0, relems, aelems);
chng.addEdit(ee);
queryBlockMap.replace(line0, relems.length, aelems);
} else {
//Check for the composed text element
/*Element line = queryBlockMap.getElement(line0);
if (!line.isLeaf()) {
Element leaf = line.getElement(line.getElementIndex(offset));
if (Utilities.isComposedTextElement(leaf)) {
Element[] aelem = new Element[1];
aelem[0] = createLeafElement(queryBlockMap, null,
line.getStartOffset(), line.getEndOffset());
Element[] relem = new Element[1];
relem[0] = line;
ElementEdit ee = new ElementEdit(queryBlockMap, line0, relem, aelem);
chng.addEdit(ee);
queryBlockMap.replace(line0, 1, aelem);
super.removeUpdate(chng);
protected class SectionElement extends BranchElement {
public SectionElement() {
super(null, null);
public String getName() {
return SectionElementName;
Aesir-uncle_alice,
Thanks for the advice... I assumed that the View class for JTextArea would be able to handle it. I have stpped through the code and the View class gets down to the leaf elements when using a PlainDocument as well as my QueryBlockDocument. I will attempt to do as you advised. Any other suggestions out there? How sure are you about this uncle_alice? I am not questioning you, but can it maybe be something in my QueryBlockDocument that I am not doing right?
Thanks.... -
How do I add a new camera so I can still shoot in RAW? my new camera is not recognised.
Hi! I have Photoshop Elements 11 and I started with a Canon 1000D, I was able to shoot in raw, then convert my images to JPEG for sharing.
I have since upgraded cameras and when I upload a RAW file off my camera card, it immediately makes a copy of the photo in JPEG and I can only access that one, the program tells me that my camera is not recognised by PSE 11.
Can somebody please direct me to the right location to change the camera model, so that I can once again shoot in RAW?
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Which operating system are you using?
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