Moved House - 288 kbps connection since then

Question

Hello, hoping someone can help me as I've not had much luck from the Broadband support on the phone.
I moved house last month and my broadband was activated on 14th March, since then it's only ever been connected at 288 kbps.  I've spoken to support a couple of times but gotten nowhere.  The router is plugged into the test port on the main socket and here are my ADSL stats:
ADSL line status
Connection information
Line state
Connected
Connection time
5 days, 10:00:55
Downstream
288 Kbps
Upstream
440 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
36.1 dB / 28.3 dB
Line attenuation (Down/Up)
30.0 dB / 15.6 dB
Output power (Down/Up)
0.0 dBm / 12.8 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
358 / 4294967258
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0
Hope someone can help, cheers

Answer 1

It looks like you are stuck in a banded profile. I cannot see any reason for this.
You should be connecting at about 15264Kbs.
Try a hub restart first, to see if it improves. If not then
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.