Moved house, but my Home Hub still thinks I'm at t...

We've recently moved, taking our Home Hub 3 with us. All's working fine, except that all location services on ITouch and iPad (including the BT WiFi Hotspot app) all still place our current location as the old address.
The Hub has been reset (with paper clip), browsing history and cookies have been deleted, and yet location doesn't change.
Only similar thread I found was someone in Suffolk being told they lived in Southampton, which got fixed after they emailed Google.  Don't think the BT Wifi App, iTouch or HomeHub are anything to do with Google, so I'm assuming this is a different problem.
I've tried logging on to the hub, but there doesn't appear to be an obvious setting for physical geographic location. Anyone any ideas?

This page may help.
Why does my Android phone say I am in the wrong place?
Other location systems use the same method as Google.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

  • Moved house but iPhone/iPad think I am still in old house

    I have recently moved house, about 2 km from my old house, yet both my iPhone 5 and iPad 2 (wi-fi only) think I am still at the old location.  This is apparent in any app that uses the GPS function, such as Maps, Google Maps, Wundermap, Saga and Foursquare.  I have been in the new house for a week.  Anything I have to do to get all my IOS devices to correctly recognise where I am?

    It's the location of your WiFi access point that is causing the wrong location. Presumably, when you moved you took your WiFi router with you?
    That router is in Apple's database of locations at the old house. In time, your iPhone (and others around it via crowdsourcing WiFi hotspot locations) will report your routers location as having moved to where it is now.
    There's nothing you can do to speed up this process, except make sure your iPhone's Location Services are turned on, and it connects to this WiFi router regularly.
    Your iPhone should report its correct location using aGPS alone if you turn off WiFi when it does its initial location look-up.

  • I've moved house but maps continues to use old address

    Having moved house my iMac and iPads continue to show old address as 'current location' in Maps

    When you reset the Airport Express did you reuse the same wifi network name? Pick a new one.
    Barney-15E is correct, wifi geolocation is used for devices without GPS. Basically there is a database of wifi access points on Apples servers, the device reports what access points it can see & asks for a location based on the strength of those signals.
    Renaming your access point may help the DB update info for that wifi transmitter & eventually it will become accurate again. The wifi MAC address will also be in the DB, but you cannot change that.
    If you have an iPhone enable the option to submit 'diagnostic & usage' info to Apple. They will gather the wifi & GPS data from around you for the DB that Maps uses. The setting is in settings app General > About > Diagnostics & usage.
    I really don't understand what you mean by 'keychain problems' - you should decrease a new topic if you want to address that issue.

  • I have updated my Apple ID via my iPad, but my other devices still think the ID is the old one and I can't work out how to update them

    Yesterday, after discovering that the email address I used as my Apple ID was about to be deleted, I used my iPad to update my Apple ID to a new one.  Everything went fine, until I moved on to my iPhone, which is still asking me for the password for my OLD Apple ID.  I can't work out how to tell either my iPhone or my Macbook that this one is out of date and get them to change to the new one.  iTunes is changed, but the settings aren't.  Can anyone help me please?

    You haven't stuffed it, you just haven't signed out, so do that now, everywhere your old ID appears needs to be signed out of.
    Any variant of "Find My" (phone/mac/pad etc) that's signed in should be signed out.
    List what needs a sign out if you don't know how to.

  • Do i connect the time capsule to my bt home hub

    I thought that this would be simple, but here I am 2 days later. I have a BT home hub, which I have used a powerline network to extend connection to the other end of the house. I wanted to plug the TC into the output of the powerline, but this did not seem to work, after lots of turning routes on and off. Today tried to wire it directly to the home hub, still no luck. I am not that technical, so any help is greatly appriciated. Thanks in advance.

    thank you for the response, yes it was. Also a couple of things, the IPv4 is there, but all the fields around router address are empty. My TC also says that there are 4 warnings, ethernet, internet, and a couple of updates.
    I can not see any lights flashing on the ethernet port
    thanks

  • Put Home Hub 5 in another socket - flashing red

    Hello
    Before we moved into our home, the upstais office was used as the main socket for the BT infinity which the previous occupants had. This socket is the MK 1 socket I believe.
    When we moved in, the BT engineer fiddled around and put one of the dual MK 2 sockets in the kitchen and put the home hub into that one. I have now decided to move the hub upstairs the older socket, but as you can guess, it won't work.
    There is a dial tone and the phones in this socket work fine, but the home hub 5 has a steady orange light and the little broadband light is flashing red, indicating no broadband.
    As someone who knows little about the workings of telecomunications in a home, I really would appreciate some advice on what the problem is, and how to solve...

    Other occupants will be connected using wireless, or broadband extenders.
    The home hub is in the best place, to ensure you get the best connection speed. I would not attempt to change anything, and it would cost you £130 if you called an Openreach Technician in to change things, as the way its been installed, is the correct way.
    You could end up with a very unreliable broadband connection, as the extension wiring would interfere with the signal.
    If the wireless signal upstairs is not strong enough. Then there are some solutions on this page.
    http://www.shop.bt.com/mini-sites/bt-connected-home/home/
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • BT Fon -can not activate on home hub

    i orinially registered on 22nd of June and got an email confirmation but my home hub 2 still can not be activated.  If i click on active service it says you are not currenlty part of the fon network.  If have reset the hub and it has made no difference.

    If you have opted in to FON, you can still use other FON/Openzone hotspots, even though your own hub is not activated.
    The best way to check your service status is to look here
    https://www.bt.com/wifi/secure/status.do?s_cid=con_FURL_btfon/status
    This will confirm whether you are opted in.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Time Capsule and BT Home Hub compatibility

    Hi
    I would be very grateful for your help.
    I have a BT Home Hub (brand new) connected via ethernet cable to my Time Capsule (gen 4).  I get the combination to work together OK (without switching off the BT Home Hub wireless), and I have the option of using the BT Home Hub wireless network too.  I notice that the Time Capsule network is much less consistent than the direct BT Home Hub one.  I also see that the BT Home Hub seems to have a much better coverage of the rooms in our house thean the Time Capsule network.
    Is there some sort of conflict going on here?  Should I permanently switch off the wireless router function on the BT Home Hub?
    If I do straight speed checks - most of the time they both seem to perform similarly, yet every now and then - perhaps 3x weekly, the Time Capsule one just goes very slow or stops all together.
    I was hoping the Time Capsule would give the best possible coverage around the house, so if that issue is not linked to the BT Home Hub compatibility issue, then are there different settings I should be trying on the Time Capsule via Air utility?
    For completeness sake I also notice that the hourly back up sometimes fails as my iMac does not find the Time Casule every hour, and sometimes very small updates can take longer thah I would expect.  Perhaps this is linked to the above, but perhaps not.
    Anyway, I would be most grateful for your advice.
    Best wishes,
    David

    Hmmm.. TC should auto select channel to not interfere with the Home Hub.. but the home hub might also be set to auto.. this means you have auto-auto.. and no controller who dictates the terms. Set fixed wireless channels.. and keep them separated as far as possible from each other. Even using EOP or long ethernet even better to run the TC in some wireless dark area of the house.
    In my case I have a Thomson G wireless adsl modem.. and it beats the TC wireless hands down at the other end of the house.. simple fact is, the TC is no wireless power house.. regardless of Apple's so called improvements to the antennas and power output. The design is just not good for wireless.
    So for 2.4ghz there are only 3 non-overlapping channels, 1, 6, 11 (13 in UK).. I recommend you set the BT to 1 and the TC to 11 or 13.
    Use wireless names in the TC that are short no spaces pure alphanumeric.. and use wpa2 Personal security.
    That is about the best you can do.. I like to force 5ghz to a different name.. so I can select it and it is much faster if you are in range.. but 5ghz has poor range.

  • Can't connect Kindle Fire HD to BT Home Hub 3

    I've just bought a Kindle Fire HD and can't get it to connect to my BT Home Hub (I think it's a 3) I have an ipad and iphone and they are connecting fine....help?

    See link for connecting an Android tablet. It should be more or less the same for a Kindle Fire.
    http://bt.custhelp.com/app/answers/detail/a_id/444​80/c/346
    Make sure you use the wireless passkey found on the label of the hub and not the admin password or your email password.

  • Home hub 3 restart

    Hello, I was just wondering if the new home hub 3 resyncs more often than the home hub 2 as my home hub 2 could go about 2 months before resyncing but my home hub 3 cant go 3 days.
    Thanks

    Hi Jack
    Oh dear, so I wasn't the only one
    I've been working closely with a hub manager (a person, not the hub manager), hlc and many more bods at BT. It does appear that I was sent a faulty hub which is currently being looked in to. You may not same issue, but you never know....
    I started a thread about the hub3, but the relevant bit referring to disconn's is here - http://community.bt.com/t5/Other-BB-Queries/Inside-the-Hub3/m-p/167863#M3320
    Of course you can read the full thread if you so wish, even add to it
    -+-No longer a forum member-+-

  • I am trying to connect my ipad to my bt home hub have put in wireless key code but still not connecting

    i am trying to connect my ipad to my bt home hub have put in wireless key code but not connecting

    Some things to try first:
    1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    4. Go into your router security settings and change from WEP to WPA with AES.
    5.  Renew IP Address: (especially if you are droping internet connection)
        •    Launch Settings app
        •    Tap on Wi-Fi
        •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
        •    In the window that opens, tap on the Renew Lease button
    6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
    http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
    ~~~~~~~~~~~~~~~~~~~~~~~~~
    Some things to try first:
    1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    4. Go into your router security settings and change from WEP to WPA with AES.
    5.  Renew IP Address: (especially if you are droping internet connection)
        •    Launch Settings app
        •    Tap on Wi-Fi
        •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
        •    In the window that opens, tap on the Renew Lease button
    6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
    http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
    ~~~~~~~~~~~~~~~~~~~~~~~~~
    Fix WiFi Issue for iOS 7
    http://ipadnerds.com/fix-wifi-issue-ios-7/
    Fix WiFi Issue for iOS 7
    http://ipadnerds.com/fix-wifi-issue-ios-7/
    iOS 6 Wifi Problems/Fixes
    Wi-Fi Fix for iOS 6
    https://discussions.apple.com/thread/4823738?tstart=240
    How To: Workaround iPad Wi-Fi Issues
    http://www.theipadfan.com/workaround-ipad-wifi-issues/
    Another Fix For iOS 6 WiFi Problems
    http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
    Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
    Fix For iOS 6 WiFi Problems?
    http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
    Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
    http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
    How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
    http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
    iOS 6 iPad 3 wi-fi "connection fix" for netgear router
    http://www.youtube.com/watch?v=XsWS4ha-dn0
    Apple's iOS 6 Wi-Fi problems
    http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
    ~~~~~~~~~~~~~~~~~~~~~~~
    How to Boost Your Wi-Fi Signal
    http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
    Troubleshooting a Weak Wi-Fi Signal
    http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
    How to Fix a Poor Wi-Fi Signal on Your iPad
    http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
    iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
    How to Fix: My iPad Won't Connect to WiFi
    http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
    iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Connect iPad to Wi-Fi (with troubleshooting info)
    http://thehowto.wikidot.com/wifi-connect-ipad
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
    How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
    Unable to Connect After iOS Update - saw this solution on another post.
    https://discussions.apple.com/thread/4010130
    Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
    Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
    You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
    Wi-Fi or Bluetooth settings grayed out or dim
    http://support.apple.com/kb/TS1559
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

  • TS4006 Just moved from Vermont to Florida, but I pad still thinks it is in Vermont, why?

    We just moved last week from Vermont to Florida.  Our I phones know they are in Floida, but the IPAD still thinks it's in Vermont.  The Ipad is connected to our WIfi and working fine except for the location issue.

    If you have the WiFi-only iPad your location is determined by the mapped location of nearby WiFi routers.
    The WiFi-only iPad does not have GPS. Without GPS location-finding is done by using a Apple location database which contains the MAC addresses of routers and their physical location. A MAC address is a unique number which is built-in to all network devices when manufactured. Each router has a unique MAC address.
    The Apple database is built and updated by Apple GPS-enabled devices (primarily iPhones) actually seeing routers and then adding/updating the router's locations into the database.
    Note that to be location mapped, or to be used for location determination, a WiFi router does not need to be connected to a router, it just has to see the router. More precise location determination can be done if several nearby routers can be seen. When a router is moved from one location to another erroneous locations can sometimes be reported until the router's location is corrected in Apple's database.

  • Moved house Sep 12 but number still registered at ...

    Hi,
    I moved house in Sep' 12 which was extremely problematic. Basically I was with talk talk at my old address but in order to keep my phone number at my new address I had to the following;
    1. Quit Talktalk and register with BT at old address.
    2. Once registered with BT at old address request transfer of phone number to new address.
    3. Set up phone line at new address.
    So the engineer kept turning up at my old address to activate the line because the address change was not processed for the new house. Eventually everything was sorted and the phone and broadband has been working at the new house for months. The bill statement online shows the new address.
    However.....
    I went to try and order Infinity online, the last step of the order process mentions the address the router will go to and I assume the address where the engineer will go to.... lo and behold... the old address is shown on the screen!! I contacted BT online about this and they assure there is n problem but quite frankly I dont trust the information being given and I know that someone would turn up at my old address!
    My guess is that the phone number itself is still registered at my old address and someone has merely altered the billing address on a database somewhere. Can someone with the correct database access at BT please sort this out for me?
    Happy to provide more information privately.
    Many Thanks.
    Mark

    If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
    They can be contacted using this link BT Care Team
    They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • HT5569 im trying to connect my ipad to my bt home hub put in wireless key pass code but still not working

    im trying to connect my ipad to my bt home hub put in password still not working please help

    Reboot your router by unplugging it for a couple of minutes, then try it again.

  • Re: 2nd home hub 5, Infinity still keeps disconnec...

    Hi Everyone..
    Hopefully someone could shed some light on this wierd issue I'm having.. and in a way I'm glad to see its not just me having the same issue as Jamesvolvo...
    After three engineer visits, well actually two visits as the 1st engineer was booked out between 8am and 1pm slot, but turned up after 3:30pm when I'd gone back to work.
    As far as I can tell, this dropout problem became more noticeable within the last 4+ weeks where suddenly getting shouts from the family 'has the broadband gone down' and when checking the hub 5 seeing it with its blinking orange/red light and a red/orange B symbol (the light eventually returning to green and then blue) and the dropout consistency ranging from a few minutes uptime to a few hours uptime.
    Also on top of the hub5 loosing it's WAN link on a few occastions I noticed that when the broadbad went down/up, I was unable to hear a dial tone when trying to call out on the landline and a phonecall from a mobile to the landline number would after allow me to hear a dial tone (where there was none before).
    So 2nd engineer came out, nice chap.. and looked at the wiring at the infinity master socket, the socket at the front door and the splitter/bridge connection (which was put in when I went from BT ADSL to Infinity by BT contractors) etc.. and told me that it'd all been wired up wrong and was impressed that anything was working. So he made the necessary re-wirings and tested the line and the broadband and found no faults.
    So the next day or so I then get a call from the wife informing me that she can't dial out on the landline and that there was no dialtone. So when I got home from work I then went round (again), powercycling the phones and making sure that they were connected into the sockets correctly and even tested (as per BT line fault diagnostic process) into the infinity enpoint test socket.. still no dial tone.. so again I dialed the landline from my mobile and after the phone rang and I hung up, I then found I got a dial tone. (yay).
    Checking the hub5 WAN syslogs I saw the same behaviour as jamesvolvo - (see below - ive filtred out all the other lines just to show the up/down/up/down cycles)
    08:24:10, 29 Apr. (60063.610000) PPPoE is up -​ Down Rate=38274000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.3dB, Up=14.1dB
    08:23:19, 29 Apr. (60012.570000) PTM over DSL is up
    08:22:41, 29 Apr. (59973.970000) PTM over DSL is down after 963 minutes uptime
    08:22:41, 29 Apr. (59973.960000) PPPoE is down after 963 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
    08:22:35, 29 Apr. (59968.290000) PPP LCP Send Termination Request [User request]
    16:19:35, 28 Apr. ( 2187.920000) PPPoE is up -​ Down Rate=39952000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.6dB, Up=14.2dB
    16:11:06, 28 Apr. ( 1679.170000) PTM over DSL is down after 13 minutes uptime
    16:11:06, 28 Apr. ( 1679.160000) PPPoE is down after 12 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
    16:11:01, 28 Apr. ( 1673.900000) PPP LCP Send Termination Request [User request]
    15:58:10, 28 Apr. ( 902.870000) PPPoE is up -​ Down Rate=39952000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.5dB, Up=14.1dB
    115:56:41, 28 Apr. ( 814.350000) PTM over DSL is down after 6 minutes uptime
    15:56:41, 28 Apr. ( 814.340000) PPPoE is down after 5 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
    15:51:19, 28 Apr. ( 492.570000) PPPoE is up -​ Down Rate=39952000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.3dB, Up=14.1dB
    15:49:52, 28 Apr. ( 405.600000) PTM over DSL is down after 0 minutes uptime
    15:48:35, 28 Apr. ( 328.270000) PTM over DSL is down after 2 minutes uptime
    15:48:35, 28 Apr. ( 328.260000) PPPoE is down after 1 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
    15:48:30, 28 Apr. ( 323.290000) PPP LCP Send Termination Request [User request]
    15:46:58, 28 Apr. ( 245.670000) PPPoE is up -​ Down Rate=22400000Kbps, Up Rate=4789000Kbps; SNR Margin Down=6.4dB, Up=5.6dB
    So I called out BT again and again got the BT fault manager leaving me a voicemail saying not to worry but they had found 'something' on the local network and would also send an engineer to the CAB and test my connection from there saying that the engineer wouldnt need access to my home as the previous engineer had already done the re-wiring and tested it all ok.
    Wouldnt you believe it, the engineer needed access to my home so I had to dash back from work to meet the engineer who was in the process of re-wiring the connection in the street. He'd found some water in the black cylinder under the pavement, so cut the wiers and put on new connectors etc and then went inside the house to test the line and broadband (again). And as with previous tests, no fault found.
    He did give me a heads up as to not to keep calling BT (openreach) out, as the line tested ok and if i kept doing this, BT would no doubt start charging me for the callouts.
    This kind of leaves me in a bit of a wierd position as where do I go from here? he suggested that I get BT to change the hub 5 from the mk1 to the mk2 that had just come out to see if that would fix the issue, but could not tell me straight why I was having this issue, I even showed him a video I took on my phone of the problem when I lost he dial tone and the testing I did, (BT phone LCD showed NO LINE) as if thats not enough proof that I have an intermittent problem!! and showed him the WAN syslosg to which he agreed "something definately wasn't right" and just re-iterated that it woudl be worth getting the latest hub 5 out of BT's doors.
    So im having to post here to see if anyone has an answer as I'd hate to incur any costs from BT.. (£139??) Hopefully this forum moderator will see the issues we're having and help us out.. (other than making a seperate/new thread with the information I already posted in here)..
    Regards
    DeltaOskarMike

    Hi Imjolly
    Thanks for getting back to me.
    Here's the information - although I've sanitised what I think is personal information...
    ADSL Checker
    BT BROADBAND AVAILABILITY CHECKER
    Telephone Number xxxxxxxxxxx on Exchange THATCHAM is served by Cabinet xx
    Featured Products
    Downstream Line Rate(Mbps)
    Upstream Line Rate(Mbps)
    Downstream Range(Mbps)
    Availability Date
      HighLowHighLow    
    FTTC Range A (Clean)
    80
    64
    20
    20
    Available
    FTTC Range B (Impacted)
    79.6
    52.9
    20
    12.2
    Available
    WBC ADSL 2+
    Up to 7
    4.5 to 11
    Available
    WBC ADSL 2+ Annex M
    Up to 7
    Up to 1
    4.5 to 11
    Available
    ADSL Max
    Up to 5.5
    4 to 8
    Available
    WBC Fixed Rate
    2
    Available
    Fixed Rate
    2
    Available
    Other Offerings
    FTTP on Demand
    330
    30
    Available
    Fibre Multicast
    Available
    Copper Multicast
    Available
    Troubleshooting > helpdesk
    1. Product name: BT Home Hub
    2. Serial number: xxxxxxxxxxxxx
    3. Firmware version: Software version 4.7.5.1.83.8.204 (Type A) Last updated 22/01/15
    4. Board version: BT Hub 5A
    5. DSL uptime: 0 days, 01:25:00
    6. Data rate: 9999 / 38274
    7. Maximum data rate: 22729 / 75117
    8. Noise margin: 13.9 / 16.4
    9. Line attenuation: 19.4 / 15.7
    10. Signal attenuation: 19.4 / 15.7
    11. Data sent/received: 14.4 MB / 191.9 MB
    12. Broadband username:
    13. BT Wi-fi: Yes
    14. 2.4 GHz Wireless network/SSID: BTHubxxxxxx
    15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
    16. 2.4 GHz Wireless security: WPA2
    17. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
    18. 5 GHz Wireless network/SSID: BTHubxxxxxxxx
    19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
    20. 5 GHz Wireless security: WPA2
    21. 5 GHz Wireless channel: Automatic (Smart Wireless)
    22. Firewall: Default
    23. MAC Address: xxxxxxxxxxxxx
    24. Modulation: G.993.2 Annex B
    25. Software variant: AA
    26. Boot loader: 1.0.0
    I've not done a quiet line test but will go though that process if/when I have a problem with the no dial tone next time.
    Unfortunately I dont have a corded phone but for sanity's sake will no doubt get a cheap one from somewhere 9even if its just for future line testing) to eliminate any issues with the cordless bt phone I have.
    Broadband doesnt appear to drop when I recieve a call and when I have had no dial tone in th epast I still have had broadband access. Although i know that on one occasion the hub5 did its usual sidconenct/reconnect (giving me broadband) but when checking the phone - there was no dial tone.
    Also the title/problem description should change as its been moved - should be "Hub 5 keep disconnecting/reconnecting frequently"
    Note: Looking at the same reported behaviour on other threads I can see as a last update from StephanieG (Community manager) below...
    Re: HH5 New Software Version 4.7.5.1.83.8.204
    on ‎23-02-2015 12h31
    Hi Guys,
    We can confirm that our technical team have rolled out a fix to all affected Home Hub 5As, so your service should be back to normal. The fix is a configuration change to the current firmware 4.7.5.1.83.8.204. We apologise for this issue and thank you for your patience.
    This thread will now be locked. If you are continuing to experience any issues with your broadband connection, it will be due to a problem with your own connection. Please could you start your own thread about the issue, so that the community and the mod team can look at your problem individually.
    So does this mean there's an additional fix to firmware release 4.7.5.1.83.8.204 ? as it appears that the fix was on or after 23/2/15 and my last firmware update was 22/1/15..
    Regards
    DeltaOskarMike

Maybe you are looking for