Moved house, no phone, no call from BT

I moved house 2 weeks ago and had BT booked for the 29th of May. No engineer came, no contact was made by BT to inform me of any problems. I called BT and was informed there was a fault on the line, I gave a mobile number that I could be contacted on and was told that someone would call me, no call was received. I made another call 2 days later to be told that there was a fault at the exchange and that it would be fixed on the 7th of June. I have yet to receive a phone call or any other communication regarding this. This is the second day off work I've taken to be home for the engineer. Extremely poor service from a company I had thought cared about customers.

Welcome to this forum. This is a BT domestic customer to customer help forum, any messages posted here do not go to BT.
If you need to contact BT, you can use Live Chat or Contact BT ,or telephone 0800 800 150
If you cannot resolve the problem then
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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Downstream:
3,065 Kbps
Upstream:
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Hi Icrule,
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BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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InterMatt wrote:
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Moved house, no phone, no call from BT

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