Moved house, now bt vision thinks i'm on ppv

I've just moved house and moved the BT with me. Everything (phone, broadband & BT Vision) was activated two days ago but the BT Vision wants to charge me for using on demand (I have the unlimited package so it should be free) and there is no option to record anything.
I have performed 'hard' resets on all of my equipment and still no change, which leads me to believe the problem is on BT's end rather than mine. I've spoken to the BT help desk but with no luck.
Does anyone have any other suggestions please??

Welcome to the forum. This problem seems to happen to customers occassionally. Someone at BT's not migrated your account correctly. Click here to contact the mods and with your account details they can usually get the matter sorted.

Similar Messages

Moved house but iPhone/iPad think I am still in old house

I have recently moved house, about 2 km from my old house, yet both my iPhone 5 and iPad 2 (wi-fi only) think I am still at the old location. This is apparent in any app that uses the GPS function, such as Maps, Google Maps, Wundermap, Saga and Foursquare. I have been in the new house for a week. Anything I have to do to get all my IOS devices to correctly recognise where I am?

It's the location of your WiFi access point that is causing the wrong location. Presumably, when you moved you took your WiFi router with you?
That router is in Apple's database of locations at the old house. In time, your iPhone (and others around it via crowdsourcing WiFi hotspot locations) will report your routers location as having moved to where it is now.
There's nothing you can do to speed up this process, except make sure your iPhone's Location Services are turned on, and it connects to this WiFi router regularly.
Your iPhone should report its correct location using aGPS alone if you turn off WiFi when it does its initial location look-up.

Moved house - Now Airport Extreme not finding Linksys

So I've been trying to figure this out but am not too versed in wireless stuff. We just moved house. Previously the Airport Extreme worked fine on both our iMac and my work MacBook connecting wirelessly to our Linksys (through Cox) modem.
Now we can see other networks through our AIrport (all password protected) but cannot see our own. ***? Help. We live iwthin 6 blocks of a train line, does that have anythign to do with it?
THanks in advance for your time.

Hello cid_thekid. Welcome to the Apple Discussions!
Just to make sure I understand your current network configuration, by AirPort Extreme, do you mean the wireless cards in your Macs or the base station. If it's the former, is your network configuration something like the following?
Cable modem > (Ethernet cable) > (Internet port) Linksys > (wireless) > Macs
Do you have the Linksys' wireless network set up as "closed?" That is, did you disable it from broadcasting it's SSID (network name)? Which encryption are your running: WEP or WPA?

Photoshop CC: I have currently Photoshop CC running on my desktop pc, now I am thinking of buying additionally a new laptop or macbook to work out of the house on my pictures. Can I use my current CC membership to install photoshop CC as well on the lapto

I have currently Photoshop CC running on my desktop pc, now I am thinking of buying additionally a new laptop or macbook to work out of the house on my pictures. Can I use my current CC membership to install photoshop CC as well on the laptop? with a macbook I have to buy a new license? how does it work?

As long as the Mac meets the system requirements you can use your Cloud software on it. With a Cloud subscription you can have two machines with working installations and they can use either or both platforms.

Moved house and am now on the wrong exchange

Hey guys. I'm hoping that someone could give me a straight answer as to where to go from here before I head to Telecommunications Ombudsman as I'm over trying to speak with people that are not willing to help. I moved house 6 months ago from another part of our city. The exchange in the city supplied me with bareable speeds of 1.5 meg a second (which is funny because a lot of you are complaining of 5 meg a second) However now I can only download at a MAX off 450 - 500kbps; absolutely appauling! Now, I have checked as to which exchange I am currently connected to and Telstra still have me on the same exchange I was on before I moved. It's now 4km from my house. There is an exchange that supplies ADSL 2+ to my area that is only 1.5kms away and yet Telstra do not want to negotiate and help get me on the correct exchange. I will guarantee you that there will be people in my exact position that have moved to the other side of town and should be moved to the other exchange to allow for available ports for the people who ARE PAYING for high dollars for a terrible terrible service. I can't even stream NETFLIX without it switching between different bitrates constantly. Anyone know what my next move is? Because unfortuantely it is all Telstra infrastructure and no other provider can help me because of that. PLEASE HELP ME!! Thanks for your time guys. Michael

Jup has hit the nail right on the head there my friend. Sometimes it's a bit of a lottery as to where lines run to and from, can very much depend on the age of the exchange, eg. when one exchange was comissioned compared to another, the area being serviced etc. and certainly a whole new set of lines (duplication) wouldn't be entertained to run in the opposite direction.

Moved houses.. now airport doesn't work

Hello,
I just moved houses and stayed using the same internet provider (comcast high speed internet cable modem). I went to the new house and plugged in my macbook pro and it got on to the internet no problem using DHCP. Now I went to set up my airport extreme, and I set it using DHCP and tried to connect, and it just sits there when it tries to access a page. I was using in my own house an airport extreme linked to another using WDS so I could extend the range and it worked no problem. I tried on both of them just using DHCP and it doesn't seem to work. I tried doing a hard reset on one and setting it up using the assistant, and still no luck. I even programmed in the values that I get when I use my ethernet connection as a manual setting in the airport, and still no good.
Any ideas/thoughts would be appreciated, I am stumped as I figured DCHP should just work.. I do not use any domains/other routers quite yet, and I don't see what the problem should be.
Thanks so much for your help in advance!

Unplug your cable modem from it's power supply, leave it unplugged for at least 3-5 min. Hard reset you're base station again, if you've got an express, do a factory reset. see article http://docs.info.apple.com/article.html?artnum=108044 for instructions. use the setup assistant again, and make sure you set it up like it's brand new. new base station, new network, new everything. plug your modem back in. you should be good to go.

Problem moving house

Hi,
I've been a customer of BT for 3 years and I am moving house in six days time NOW.
I cancelled service on the 28th June thinking I was going to Spain.
I phoned back on 5th July saying I had found a flat in UK and BT re-instated my account.
My new flat is BT connected but currently was in use by Virgin.
I phoned yesterday to see if all was OK and I was told that the earliest I could get communications was 2nd August.
This is 9 days offline. I received a confirmation online.
I phoned back and they said I had a cancellation on 23rd July, great.
I phoned back again 2 hours later as I had not received a new confirmation when I was told sorry its the 9th August.
I can't get this resolved.
I wonder if you could help.
I don't find the online help any use and I am hoping for a resolution today otherwise I will get Virgin re-connected and BT will lose a customer forever and an angry one at that.
What kind of organisation has such a long lead in time to install a line where there is a BT socket already?
Thanks for your help
EddyMartin

John,
That may be correct.
I expect better customer service than this, I would be offline for 9 days, both broadfband & phone, lucky I didn't have BT Vision as well???
They could have told me that when I phoned in early July [5th I think], then it could have been scheduled smoothly.
As a customer the date wasn't acceptable so I cancelled the move with my BT services and opted for Virgin who were in situ anyway and I will NOT have any downtime at all [and reduced costs as I don't need landline either].
Thanks for taking the effort to contact me whichis more than BT did, oh well.
Have a good week
Edward

Moving house can't keep phone number

So I'll be moving house soon and I'm trying to organise moving my phone, tv and broadband to the new place.
The trouble I'm having is that when filling in the online form it says that not only will I need a new line installed and can't keep my phone number but I won't get all the channels I get just now (standard Vision package).
The new place has had a BT line and is only up the road a bit from where I am just now.
Is there something I'm doing wrong? From what it says before I start filling in the form I should be able to move everything without charge as long as the new place doesn't need a line installed. Which the new place shouldn't need as it was a BT line before.

InterMatt wrote:
So I'll be moving house soon and I'm trying to organise moving my phone, tv and broadband to the new place.
The trouble I'm having is that when filling in the online form it says that not only will I need a new line installed and can't keep my phone number but I won't get all the channels I get just now (standard Vision package).
The new place has had a BT line and is only up the road a bit from where I am just now.
Is there something I'm doing wrong? From what it says before I start filling in the form I should be able to move everything without charge as long as the new place doesn't need a line installed. Which the new place shouldn't need as it was a BT line before.
Have you checked the line in the new property works? If not it'll need to be connected which is normally chargeable.

BT bill charges for non service during moving hous...

BT dreadful customer service & incompetence
Hi all,
After deciding to move home I made the necessary arrangements with BT prior to our moving date. Our switch over date was 14th November 2014.
After numerous calls with BT and mostly dealing with multiple BT operators with little knowledge, poor communication skills, lack of interest and on a few occasions extreme rudeness, I was still no further forward with a line connection date.
It became apparent that there was no line services to my new home, which I could understand although I was disappointed not to have been informed of the situation prior to my moving home (a fact BT should be easily aware of)
I spent weeks going round and round with no clear outcomes or specific information returning to me, I actually knew more information from the site builders than BT knew, BT even had the arrogance to tell me that my information from the builders was incorrect (which it wasn't)
Numerous misinformation, conflicting information, non returning of calls, engineer dates that were not upheld, non required engineer dates are amongst a series of frustrating dealings with the vast majority of the BT operators, there were only a few operators that seemed to care and assist and they were at the end of my ordeal of 3 months!!!!!
It was very clear that the information from each phone call between myself and BT was not correctly recorded. On two separate occasions during a singular phone call I actually had to repeat my situation to three separate operators to which I had become accustomed to being transferred amongst.
So to be clear from 14th November 2014 until late February 2015 we were without services.
During one of my many and expensive mobile phone calls to BT I was advised to set up my own mobile broadband and they would foot the bill and repay the expense until they provided a service.
(Which I did as I had no confidence in a connection date within months)
Throughout this ordeal BT had the arrogance to attempt to bill me, even though we had no service!!!!
Here is the kicker.
BT have now disconnected us from their service (31st March2015) for an unpaid bill, a bill we can't get amended and corrected to reflect the 3 months without their incompetent service.
They have even added charges for BT sports which I can't even watch as I have no viewing box, I believe this came free for 6 months) with my original package.
Even this is an issue. I was informed upon moving house that a new contract would commence when I moved home thus starting the 6 months free BT sports package once more (yet another mistake by BT)
We will not pay any form of bill until they amend and correct the bill to reflect we had no service for 3 months.
I have now tried to call to speak to an operator regarding the issue, after entering my home phone number the BT automated service redirects me to the only option which is to pay the outstanding bill!!!
No bill will be paid until it is corrected, I will be sending a bill for the mobile broadband I required to set up and maintain. I am also considering looking into the loss of earnings I suffered due to the length of time I was offline, as well as the amount of time required to deal with the sorry mess. A stressful time enough moving home without this added fiasco.
I am also aware of the Ofcom regulatory body as well as the multiple rules BT will have breached in our contract.
All in all we have endured a long and needlessly complicated mess, which thinking was behind us, is in fact still present. We are seriously considering removing our service completely with BT which I am sure in the eyes of the law will be justified and legally binding due to the numbers of contract breaches sustained by BT.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they cannot deal with service issues that way.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail, when its your turn in the queue.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Moved house - terrible experience.

I notified BT on 11th September that I was moving house on the 14th September. I did this by completing the online forms etc. I was told an engineer would visit my new property today (22nd September) which I didn't think was too bad - a week after I moved - i could live with that.
The engineer was scheduled for between 1pm and 6pm. I stayed in all afternoon and the engineer didn't show.
I have gone online tonight (by using BT Wifi) and checked my account only to be shocked to find that the appointment has been changed without telling me. The appointment is now for 2nd October and it will not be activated until then. This is a disgrace. It will mean it is 18 days that I have paid for a service I cannot use.
How can BT do this without telling me? Surely a courtesy email saying the appointment has been changed would be a start. I now have to wait a further 10 days to be activated/
I am now seriously considering cancelling my contract. I am so annoyed that this has happened. I can not watch TV, make phone calls and can only go online by using BT wifi which is so tempermental and impossible to do work (I am a teacher and need to plan lessons and access the internet in the evening.)
Is this a common problem? I could contact a rival provider and be connected in days.
Very very disappointed. I have all the original emails telling me i would be activated on the 22nd. What am I supposed to do for the next 10 days?

Hi
I am sorry to see you are having problems with your BT Service
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Moving house with a slow telephone exchange

hi guys were thinking of moving house to a more rural location but the house is about 3.5km away from billingbourgh exchange and will only get around 1mb internet, does anyone of a way of getting it faster or when the exchange will be updated??

robgee789 wrote:
whats the best way to find out when infinty will be available??
Click on the map here: http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=29017. Then you select your region and this will bring up a schedule.
You can click the white star next to this message if you think it was helpful.

Moving house. Can I use the router with openzone

I am moving house next week and have a date of 7 days later for phone/BB activation.
Is there a way for me to use the BT hub router to connect to BT Openzone wifi
My phone does connect but is a low signal, am thinking the BT hub will be stronger
Any info appreciated

You can tether a mobile phone to a computer, effectively using it as a 3G dongle. The trouble with dongles nowadays is that the data packages are all time limited, which makes them expensive for occasional use. Subject to an adequate data allowance, browsing via your mobile won't cost anything.
Similarly, you can also set up an android phone as a wifi hotspot (don't know about Apples).
I know you said the mobile signal was weak but it's worth trying to see if it's better that the Openzone signal if you're in range of one.
You can click the white star next to this message if you think it was helpful.

Keep your email address when moving house

We can help when you move house by switching your Telstra home phone, broadband and entertainment services to your new address.
Just make sure that we know that you want to keep the same email address.
You can either:
start now by filling out our online form for moving home, or
call us on 1800 670 017 (particularly if you’re moving within the next 5 business days).

Re: Keep your email address when moving house
I was told I could keep my bigpond email account after I moved home to go to the UK. I just needed it whilst I receved bills / and other correspondence for a few weeks.
My BigPond account has been blocked already - and this is very inconvenient - particularly as I won't be able to receive my final Telstra bill.
Can you please unblock [email protected] -
If you need to call me I am currently in Switzerland and can be reached on +41219210812.
I understand I cannot send emails from this account but I was expecting to still be able to receive correspondence.
Thank you
Margaret Bramston

Moved house - phone number still not transferred a...

We moved house on 23rd March.
Having previously been with talktalk, I wanted to stay with them but they told me they couldn't keep my phone number and advised me to move to BT.
I called BT on 18th March and ordered the phone line and broadband and was told this would take until 30th March to activate, which I reluctantly accepted.
The broadband and phone line were indeed activated on 30th March, but the phone number assigned was a new one. I called to report this on 30th March and was advised that the problem would be corrected within 24 hours.
On 1st April, I called again as the problem had not been corrected (although the phone number had been changed to another diffrent one). I was advised that talktalk had not released the number and that this would be corrected by midnight on 5th April.
Today is 6th April and the problem still persists - i.e. I still do not have my old phone number. Apparently the number portability team has encountered a problem and there is now a cooling off period such that we will not have our phone number until 20th April!
I have been credited a month's line rental which was nice of BT, but frankly, this is an absolute shambles and I want to be released from the 18-month contract and placed on a month-to-month basis until I find out whether BT is worth staying with. At this time, I have to say I am not sure.
This really angers me - in this day and age there is no excuse for being repeatedly promised one thing only to have the promise repeatedly broken. I'm sure it is simply a case of moving a couple of plugs in the telephone exchange...

Hi Icrule,
Welcome to the forum and thank you for posting. I am sorry to hear about the problems you have had in getting your old number back. There are a lot of things that can stop an number being transferred from one address to another, the most common of which would be is if that number is tied to another exchange.
I would like to take a look at this for you to see if there is anything I can do to help you get your number back. If you can a look at my profile you will find a link to a "contact us" form.
Please fill in your details making sure to include a link to this post.
Thanks
Paddy
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Hi, I just moved house and I cannot reinstall my TimeCapsule.. I tried several time.. somebody may help me ?

Hi, some difficulties to reinstall my timecapsule since I moved house more than one month ago. I tried several blogs to find a solution but no success. I reinitiate it and the light is green with no disk selection in the Airport.. how is it possible ? It's a nightm.....

Mavericks is the nightmare.
We are finding Mavericks networking to be a big change without corresponding changes being made to help people keep the network naming correct.
http://appleinsider.com/articles/13/06/11/apple-shifts-from-afp-file-sharing-to- smb2-in-os-x-109-mavericks
SMB has tighter rules.
But whenever you change networks.. start with a factory reset. When you say reinitiate I am not sure what reset you are doing. So do the full reset. It will not delete any backup.
Universal Factory Reset.. any model TC or AE.
Unplug your TC/AE from power or turn off at the power point.
Hold in reset. and power the TC/AE back on.. all without releasing reset and keep holding in for about 10sec. (this is often difficult without a 2nd person or a 3rd arm).
Release it when the status light flashes rapidly. If it doesn’t flash rapidly you have missed it and try again.
Note..
Be Gentle! Feel the switch click on. It has a positive feel.. add no more pressure after that.
TC/AE will reboot after a couple of minutes with default factory settings and will wipe out previous configurations of the router.
No files are deleted on the hard disk in a TC.. No reset of the TC deletes files.. to do that you use erase from the airport utility.
Redo the setup using the airport utility. Make sure you are connecting your modem to the TC WAN port by ethernet.
Give the TC names that are pure alphanumeric. Short.. 10 characters or less is best.. 20 characters try to keep as max. No spaces and no special characters. The setup wizard will use names like
Fred Blog's Airport Time Capsule
It is over long.. it has spaces and it has a nasty apostrophe. Get rid of those names.
For example use,
TCGenX (you can put a number for X.. that is the actual Gen of your TC)
TCwifi (as wifi name.. but you can also use different names like TC24ghz and TC5ghz for the different bands whilst troubleshooting).
Use only WPA2 Personal security with 10-20 character pure alphanumeric password.
Ensure the computer is getting a valid IP address. Plus gateway (what apple call router) and dns.
Ensure ipv6 is set to link-local on the wireless.
That is the start.
Now disk access can still be a mess.
I have now setup 4 different computers for Mavericks.. my network follows all the above rules.. and two of them can access the disk without problem and two do not show the disk.
I consider this situation to be networking of the tin can and wet string kind..
The solution is to manually mount the drive.
In Finder use Go, Connect to server.
And change over to AFP.
AFP://TCname.local (where you use your new compliant name.. in place of TCname and you use the correct domain in the place of local (but that is the default for the TC although nothing tells you that).
Alternatively you can use IP address.
AFP://10.0.1.1 (by default in router mode.. if the TC is bridged you will be better using the name unless you can set the IP statically).
Just post again if you have issues.. and we need the full layout of the network.. what modem what router what mode everything is in. how it is wired or connected. Actual model of your TC, actual firmware it is running.

Moved house, now bt vision thinks i'm on ppv

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