Moved house - phone number still not transferred a...

We moved house on 23rd March.
Having previously been with talktalk, I wanted to stay with them but they told me they couldn't keep my phone number and advised me to move to BT.
I called BT on 18th March and ordered the phone line and broadband and was told this would take until 30th March to activate, which I reluctantly accepted.
The broadband and phone line were indeed activated on 30th March, but the phone number assigned was a new one.  I called to report this on 30th March and was advised that the problem would be corrected within 24 hours. 
On 1st April, I called again as the problem had not been corrected (although the phone number had been changed to another diffrent one).  I was advised that talktalk had not released the number and that this would be corrected by midnight on 5th April.
Today is 6th April and the problem still persists - i.e. I still do not have my old phone number.  Apparently the number portability team has encountered a problem and there is now a cooling off period such that we will not have our phone number until 20th April!
I have been credited a month's line rental which was nice of BT, but frankly, this is an absolute shambles and I want to be released from the 18-month contract and placed on a month-to-month basis until I find out whether BT is worth staying with.  At this time, I have to say I am not sure.
This really angers me - in this day and age there is no excuse for being repeatedly promised one thing only to have the promise repeatedly broken.  I'm sure it is simply a case of moving a couple of plugs in the telephone exchange...

Hi Icrule,
Welcome to the forum and thank you for posting. I am sorry to hear about the problems you have had in getting your old number back. There are a lot of things that can stop an number being transferred from one address to another, the most common of which would be is if that number is tied to another exchange.
I would like to take a look at this for you to see if there is anything I can do to help you get your number back. If you can a look at my profile you will find a link to a "contact us" form.
Please fill in your details making sure to include a link to this post.
Thanks
Paddy
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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