Moved house Sep 12 but number still registered at ...

Hi,
I moved house in Sep' 12 which was extremely problematic. Basically I was with talk talk at my old address but in order to keep my phone number at my new address I had to the following;
1. Quit Talktalk and register with BT at old address.
2. Once registered with BT at old address request transfer of phone number to new address.
3. Set up phone line at new address.
So the engineer kept turning up at my old address to activate the line because the address change was not processed for the new house. Eventually everything was sorted and the phone and broadband has been working at the new house for months. The bill statement online shows the new address.
However.....
I went to try and order Infinity online, the last step of the order process mentions the address the router will go to and I assume the address where the engineer will go to.... lo and behold... the old address is shown on the screen!! I contacted BT online about this and they assure there is n problem but quite frankly I dont trust the information being given and I know that someone would turn up at my old address!
My guess is that the phone number itself is still registered at my old address and someone has merely altered the billing address on a database somewhere. Can someone with the correct database access at BT please sort this out for me?
Happy to provide more information privately.
Many Thanks.
Mark

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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Moved house - phone number still not transferred a...

We moved house on 23rd March.
Having previously been with talktalk, I wanted to stay with them but they told me they couldn't keep my phone number and advised me to move to BT.
I called BT on 18th March and ordered the phone line and broadband and was told this would take until 30th March to activate, which I reluctantly accepted.
The broadband and phone line were indeed activated on 30th March, but the phone number assigned was a new one. I called to report this on 30th March and was advised that the problem would be corrected within 24 hours.
On 1st April, I called again as the problem had not been corrected (although the phone number had been changed to another diffrent one). I was advised that talktalk had not released the number and that this would be corrected by midnight on 5th April.
Today is 6th April and the problem still persists - i.e. I still do not have my old phone number. Apparently the number portability team has encountered a problem and there is now a cooling off period such that we will not have our phone number until 20th April!
I have been credited a month's line rental which was nice of BT, but frankly, this is an absolute shambles and I want to be released from the 18-month contract and placed on a month-to-month basis until I find out whether BT is worth staying with. At this time, I have to say I am not sure.
This really angers me - in this day and age there is no excuse for being repeatedly promised one thing only to have the promise repeatedly broken. I'm sure it is simply a case of moving a couple of plugs in the telephone exchange...

Hi Icrule,
Welcome to the forum and thank you for posting. I am sorry to hear about the problems you have had in getting your old number back. There are a lot of things that can stop an number being transferred from one address to another, the most common of which would be is if that number is tied to another exchange.
I would like to take a look at this for you to see if there is anything I can do to help you get your number back. If you can a look at my profile you will find a link to a "contact us" form.
Please fill in your details making sure to include a link to this post.
Thanks
Paddy
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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Here:
http://support.apple.com/kb/HT1861

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Moving house can't keep phone number

So I'll be moving house soon and I'm trying to organise moving my phone, tv and broadband to the new place.
The trouble I'm having is that when filling in the online form it says that not only will I need a new line installed and can't keep my phone number but I won't get all the channels I get just now (standard Vision package).
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InterMatt wrote:
So I'll be moving house soon and I'm trying to organise moving my phone, tv and broadband to the new place.
The trouble I'm having is that when filling in the online form it says that not only will I need a new line installed and can't keep my phone number but I won't get all the channels I get just now (standard Vision package).
The new place has had a BT line and is only up the road a bit from where I am just now.
Is there something I'm doing wrong? From what it says before I start filling in the form I should be able to move everything without charge as long as the new place doesn't need a line installed. Which the new place shouldn't need as it was a BT line before.
Have you checked the line in the new property works? If not it'll need to be connected which is normally chargeable.

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From:
Apple - Product Registration - Welcome
The Apple Product Registration website is closed.
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Did your sister have Find My iPhone/iPad activated?
If the iPad was running iOS 7, the thief/finder will not ever be able to use it.
iCloud: Find My iPhone Activation Lock in iOS 7
http://support.apple.com/kb/HT5818
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Report to police along with serial number. Change all your passwords.
These links may be helpful.
How to Track and Report Stolen iPad
http://www.ipadastic.com/tutorials/how-to-track-and-report-stolen-ipad
Reporting a lost or stolen Apple product
http://support.apple.com/kb/ht2526
What to do if your iOS device is lost or stolen
http://support.apple.com/kb/HT5668
iCloud: Locate your device on a map
http://support.apple.com/kb/PH2698
iCloud: Lost Mode - Lock and Trace
http://support.apple.com/kb/PH2700
iCloud: Remotely Erase your device
http://support.apple.com/kb/PH2701
Report Stolen iPad Tips and iPad Theft Prevention
http://www.stolen-property.com/report-stolen-ipad.php
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http://stolen-ipad.com/
How to recover a lost or stolen iPad
http://ipadhelp.com/ipad-help/how-to-recover-a-lost-or-stolen-ipad/
How to Find a Stolen iPad
http://www.ehow.com/how_7586429_stolen-ipad.html
What NOT to do if your iPhone or iPad is lost or stolen
http://www.tomahaiku.com/what-not-to-do-if-your-iphone-or-ipad-lost-or-stolen/
Apple Product Lost or Stolen
http://sites.google.com/site/appleclubfhs/support/advice-and-articles/lost-or-st Len
Oops! iForgot My New iPad On the Plane; Now What?
http://online.wsj.com/article/SB10001424052702303459004577362194012634000.html
If you don't know your lost/stolen iPad's serial number, use the instructions below. The S/N is also on the iPad's box.
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http://www.ipadastic.com/tutorials/how-to-find-your-ipad-serial-number
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http://support.apple.com/kb/HT4061
 Cheers, Tom

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Contribute: CS5 | CS4, CS3
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Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

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lewbobber wrote:
Basically i need to either take it to a shop that can unlock i.e. £40.00
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Hello Laurie33,
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Moved house Sep 12 but number still registered at ...

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