Moved into New Build in August - still no phone li...

I know from reading various forums online that ours is not a unique problem but I'm not sure how it can be resolved. In a nutshell we moved into our new build home at the beginning of August. Once we had received confirmation of the completion date I placed my order with BT for a new phone line. I was advised that it would probably be easier to sort out the phone first and then add on broad band when that was done. My order was placed on 31 July. I was told an engineer would attend on 20 August to connect us up. So far so simple but then it all goes wrong. I check online and the engineer should be with me between 8 and 1. That's all fine. I'm working but my husband will be in as he is on a late shift. Come 12.30 no sign of the engineer and now my husband is concerned that if the engineer does show up, he will need to leave for work before the work is done. I call BT from work - I'm told that the engineer is en route but that he's been delayed. My husband and I therefore agree that I will leave work at lunchtime and be in should the engineer arrive in the afternoon. I call up again in the afternoon - I'm told that there is no engineer en route, I should never have been told that. The connection is delayed because of some outstanding works that need to be done. Thus begins the series of lies and untruths that lead us here. I am told time and time again that works will be done by X date, only to receive a text message telling me that it is not possible to provide the update and that BT will contact me again in due course. Then begins the passing of blame - BT tell me that my developer hasn't completed all the ground works, my developer tells me they have and that it is Open Reach who are delaying. This goes on for many weeks and many phone calls. Eventually I'm told that there is to be a meeting between my site manager and Open Reach on the site on Monday 28 October. Surprise surprise Open Reach fail to attend. Not only that, but they they refuse to reschedule despite requests from the site manager. There is clearly a communication issue here - my developer tells me they have done all they need to do. They are therefore not going to do anything else as they don't know what they need to do. The meeting would at least (one hopes) have cleared that up. I have called BT today and been told that a site surveyor is attending our site on Friday but it seems no one has bothered to tell the site manager (obviously I have passed this on and asked him to call to check arrangements).
So here we are many weeks on and still no phone line. I don't feel like I am getting any sort of proper answer from BT about what the issue is and of course Open Reach won't deal with me direct.
Given the number of discussions about this on various forums, does anyone have any advice or tips on how to resolve this. I know it seems like a small issue but it is starting to impact on us. For example we had some bad news in August that required making numerous overseas calls which we had to make on our mobiles. It really is beyond a joke now and I cannot see that it will be resolved this year!

Hi Kale1210,
Welcome to the Forum and thanks for posting. I can look into this for you if you wish. Drop me an email with the details, including order references etc. You'll find the "contact us" form in the about me section of my profile. Once I have the details we'll take it from there.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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Moving to New Build in 3 weeks from today and gett...

Hi there, dont know if anyone can help me? I am moving into a new build flat in 3 weeks time, and I have in advance registered the address with Royal Mail which is on the system and searchable for people, however, when I have tried to search for broadband and phone from any provider it is saying the address isnt recognised and there is no services available. I am beginning to panic now as I have done everything in my power to ensure that the address is registered. I have placed an order with BT for phoneline and broadband and apparently this is with another department but I haven't heard any updates. I am just getting really stressed that I am trying to get things sorted in advance, and because its a new build I am going to end up with no phone line. I have been assured there is a phone line fitted, and the bt box is literally been built outside our front door, so i know that it is set up for the flat ready. Can anyone give me some advice? xx

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3/5 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Moved into new flat

I've recently moved into a new flat. The previous tenants were with BT and as far as I can tell, they moved out fairly recently. I've attached a landline phone and there's still a dialtone, but I can't make outside calls. I want to take over the phoneline and had hoped that it would be quite a simple process, but this doesn't seem to be the case!
-The first person I called said I needed a completely new phone line installed and it would cost me £170 (unless I took a broadband deal and an 18-month contract, neither of which I'm that eager to do).
-The second person I called said they can reactivate the phone line, but that this would require an engineer visit, and it would cost me £30. I made it clear at the beginning of the call that as I'm working full-time and living alone, I could only really have a visit at the weekend. We went through the very lengthy process of making the order, then after I'd given my bank details, he mentioned that there were no weekend slots available at all, ever. I asked if the engineer would certainly need access to my property, because I'd read on the website that this is something that's not automatically required, especially if there's no damage to the line and there's a dialtone. He couldn't really give me an answer on that, and said there's no guarantee that he won't need access to the property.
All a bit of a mess really! I basically only want broadband, I'm not too fussed about a landline. I'm quite confused about the whole thing too, as it seems that the account was stopped but the phone line has not yet been deactivated. Does anyone have any advice on what I should do? Preferably something not involving engineer visits, as I'm not keen on taking time off during the week!

If they were with BT, then line activation normally is done via software, and no visit is needed.
You can find out the number by dialling 1470 17070. If its a BT number then a voice will read it out to you.
You can tell BT the number, and they should be able to activate it for you, once credit checks have been done.
They may have had a BT line, but paying another provider for their calls. If that is the case, then it may take a bit longer.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Moved into new house

This is the tale of my house moving saga!
Moved into house on the 16th July, previous house owners cancelled there BT line on the same day.
On the Monday I engaged a company called TitanADSL as they were my previous broadband supplier that had stated to me that they could arrange for a new number and give me an all in one package, of which up until then I had no complaints with there service.
I was given a go live date of Tuesday 27th July, On the Tuesday I received a phone call telling me that there was no spare capacity at the cabinet! and that a new line would have to be delivered to the cabinet.
Was told this would be done by end of play Wed, Thursday evening another phone call, now this one said that a BT line engineer has ordered a new line but there is not ETA and this could take weeks to resolve.
Has anyone else heard of this? or am I being fed a load of ....... (you can fill in the blanks )

This is quite common.
With the network being set up many years ago there are areas where there is a shortage of line plant.
Broadband has made this problem worse as you need an individual line for it to be provided and you can't share the line as with standard PSTN.
It can take weeks or dare I say months for additional line plant to be provided. It's all to do with the network in your area and the pressure on available lines.
If somebody near to you ceased a line then you could be given that line when it becomes available.

Moved into new flat - How do i find out what the t...

I've just moved into a leased flat as a tenant and there is a BT box on the wall.
I'm looking to setup broadband etc but all providers require the telephone number at the property. Is there any way to find this out?
I don't have a phone plugged in atthe moment so i'm assuming no dial tone etc.

Don`t assume there is no dial-tone, as quite often the line is simply "stopped".
Plug a phone in, and if there is dial tone, then dial 1470 17070.
If you are lucky it will give you the number.
You may however wish to ask for a different number, just in case the previous tenant, had problems.
If its not a BT line, you may get a different message.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Importing into new libaray 24 hours still going?

I am creating a new libaray and have set iphoto to check all the hard drive its 288 gb and I am running lion with latest iphoto I have plenty of hard drive spare.
24 hours later still waiting showing import preparing to import is this right or is it bust ?

all the pictures seem to be in her iphoto but when I search for them I cannot find the actual files anywhere.
In iPhoto 09 or earlier:
Select one of the affected photos in the iPhoto Window and right click on it. From the resulting menu select 'Show File (or 'Show Original File' if that's available). A Finder Window should open with the file selected.
Or
In iPhoto 11:
Select one of the affected photos in the iPhoto Window and go File -> Reveal in Finder -> Original. A Finder Window should open with the file selected.
Regards
TD

New build installation - 4 months and still waitin...

Hi
As with many posts on this forum, we have a major problem with phone line installation. Back in April I ordered a new phone line to be installed, together with an Infinity broadband package, ready for my move into a house on a new development. We moved in on 2nd May and was told installation would take place on 23rd May. No engr showed and when I rang to query this I was told he was working on the exchange and I would be updated. Needless to say no update was forthcoming. When I called again I was then told that the developers working on behalf of the estate had not finished their side of the work. Having spoken to them, I found out the delay was being caused by OpenReach and the cabling was not completed. This story has now been repeated every time I call, and it is now coming up to 4 months since my order was placed. I keep being given a new installation date which is then cancelled a few days beforehand. The last straw has come today; I was due an update on the 23rd which was not forthcoming, I have now been told there will be no further news until 17th August!
The delay has cost us a fortune in mobile phone credit, along with buying and topping up 2 dongles. The phone signal here is almost non existent, and as both my son and I are disabled with chronic health conditions there is a major concern in case we can't get a signal. Back in May I collapsed at home, with no one else here. I was lapsing in and out of consiousness but managed to crawl to a door and get a signal to call an ambulance. If it happens again I may not be so lucky.
How can BT and OpenReach justify the fact that it takes at least 4 months to carry out the necessary cabling work? People started moving into their new houses at the start of the year so why did BT decide it wasnt necessary to carry out the work in readiness for the new residents?
One of the most frustrating things is that when we call BT, unless they speak to the OpenReach engineer there and then, they have no idea what is going on. The engineer may have updated the records two weeks before but we are never told what is still needed and why. I have called the engineer myself, but am told he cannot deal with individual queries, even though I am calling on behalf of a number of residents! BT have the monopoly on a product that they cannot supply - surely it is time to let other companies become involved in line installation, or are they scared they will lose out due to their own bad service?
A number of residents here, including myself, are now going to escalate the matter to Ofcom, our MP and also the national media. Questions need to be asked as to why new build homes are without essential methods of communication for so long in this age of technology? We are also going to be looking at starting legal action against BT for not fulfilling contractual obligations, and claiming compensation to cover the mounting costs we are paying out. From the amount of postings here we are not alone in this matter, and surely BT can see this can't continue?
Plese feel free to add your thoughts to this issue.
Clare Hatch

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Phone line to new build home - still not resolved ...

Hi everyone
Having read a few posts on a similar subject, and being very patient, after yesterday's developments I felt I had to post.
Knowing we were due to move into our new build home I placed an order with BT on 7th June, appointment we were given was for 4th July. Moved into our new home, waited in all day on 4th July, no one showed up - so I called the "Order Management Team" and spent an hour trying to get some sense only to be told that the developers had not conformed to BT Openreach that all the work they needed to be done had been completed, and that there would be an update by evening of 12th July. I checked with developers and unsurprisingly they had confirmed to BT the day we moved in (28th June) that the work was complete. Phoned back to BT to tell them this and was then told that the update form Openreach was that the work to connect us would be completed on 17th July. Think you all know what happened next! Still no joy, only this time the reason given is still about the developer, even though they had previously confirmed that this was no longer an issue, so in the same call they then agreed the delay was due to cabling work that needed to be carried out, which would be done by 22nd July.....and lo and behold on 22nd we were back to the original excuse blaming the developer.
Then we get to the galling part. Our next door neighbours, the other part of the semi, who placed their order after we did, had been given yesterday as the date for their connection to take place. Returned home form work to find that both they, and their neighbours on the other side, who had gone with the Post Office for their line, although I understand they still need BT to do the work, have been connected, but we have not!! Rang up to enquire why and all I get is the robotic inflexible answer that the developer has not confirmed the work they need to do has been completed. Despite pointing out that this clearly was not the case as my neighbours have now been connected, the person on the other end of the line kept parroting the same answer. And to top it all I asked for a manager to call me back, was assured that they would do, and still nothing. I made a complaint almost 4 weeks ago but that seems to be absolutely pointless as it does not have any impact on the response you get. My partner decided to use the power of social media and tweeted about our situation and within 30 minutes she had a response from BT customer care, who said they would deal with the matter, but that has made no difference whatsoever, and they actually gave a totally different reason for the lengthy delay than I received the same day from the "help" line.
BT have a monopoly here and seem not to care at all about the poor customer service they provide as they know they have you over a barrel.
For a company that is supposed to be a world leader in telecommunications, they have a lot of work to do to communiacte effectively on a basic level with their customers.
Very frustrated by it all, and to round it off we have no mobile signal in our new home!

BT do not provide or maintain the external network. This is done by Openreach who work for all service providers. BT do not get any special treatment.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Imported old computer via time machine into new 2012 macbook pro, but its still running ilife 09 instead of 11?

imported old computer via time machine into new 2012 macbook pro, but its still running ilife 09 instead of 11?

I am assuming you had iLife 09 on the old computer - when you moved everything over, that came along with it.
I also have older versions of iLife (on install disks) and just recently got a new 2012 Macbook Pro. I noticed that iMovie 11, iPhoto and Garageband (I think) are listed in my Mac App Store Purchases with a notation to "accept". So you might want to check MAS to see if the apps are sitting there.
Now, I have chosen not to accept them for now for two reasons: I have iLife 11 on a disk and prefer that rather than having it tied to MAS/Apple ID and as long as I have my disk version installed, I also still have iDVD which I use a lot. I'm not sure if "accepting" those three from MAS would wipe out my iLife 11 installs including iDVD (which would be unacceptable for me). So, since I already have the latest version, I've opted to ignore the "accept" and, in fact, will leave it like that - if I ever sell this machine, the buyer can then accept them if they want with their own Apple ID. So before accepting the apps (if they are listed in MAS), you might want to check to make sure that your iLife install isn't wiped out - that is, if you have iDVD and want to keep it.

How do I import an iPhoto Library (V.7.1.5) created on my old MacBook (10. 6.8) into my new Macbook pro (10.9.1) running iPhoto 9.5.1? I tried copying onto memory stick and moving to new mac, but new iPhoto doesn't recognise the library.

How do I import an iPhoto Library (V.7.1.5) created on my old MacBook (10. 6.8) into my new Macbook pro (10.9.1) running iPhoto 9.5.1? I tried copying onto memory stick and moving to new mac, but new iPhoto doesn't recognise the library.

So what exactly did you copy over? If it's a 12 gig iPhoto Library then it sounds like the files are there. Perhaps the copy went wrong along the way.
Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Repair Database. If that doesn't help, then try again, this time using Rebuild Database.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. (In early versions of Library Manager it's the File -> Rebuild command. In later versions it's under the Library menu.)
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Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.
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TD

I recently moved and I got a new sim but I still use my old sim. I want to use both numbers for iMessage and FaceTime but i have absolutely no idea how to do it! please help me!

I recently moved and I got a new sim but I still use my old sim. I want to use both numbers for iMessage and FaceTime but i have absolutely no idea how to do it! please help me! I have a macbook pro and iphone 5

lewbobber wrote:
Basically i need to either take it to a shop that can unlock i.e. £40.00
Be aware, you go that route & every time you try to update or restore, it will error out, leaving your phone unusable. Not to mention, you void all warranty/support.
Sell it & use the proceeds towards an officially unlocked iPhone bought directly from Apple.
Good luck.

I cant get into itunes producer keep getting an error my username and password is incorrect. i have made a new one all good still same error any ideas?

I cant get into itunes producer keep getting an error my username and password is incorrect. i have made a new one all good still same error any ideas?

I'm having a very similar problem.
I'm based in the U.K. and am trying to publish an iBook through the iTunes bookstore. I have made my book in iBooks author 2.0. My iTunes is up to date.
When I try and publish the iBook I have passed and ticked the Pre Publish Check; and the Create Account, but when I try and download iTunes Producer through iTunes Connect I'm told "Your Apple ID does not have permission to access iTunes Content."
When I try and re-set my iTunes Store account I'm told "The iTunes Store Account has already applied to distribute content on the iBookstore." Of course it has I just did that.
If I try and sign in to iTunes Connect through the Publishing pane I'm told "Your ID or Password was entered incorrectly." Even though I've just used it to sign into iTunes (and here), so my password and Apple ID work fine elsewhere.
Is my access to the iTunes Connect being delayed while my submission is processed, i.e. the processing of my tax and account details? Or am I stuck in a loop?
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I emailed the problem to iTunes Store and was refered to [email protected], only for them to say they don't read or reply to emails sent to that address??????
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Bladerider900 wrote:
Thanks ...
You're Welcome.

Moving files into new folders (help needed)

Hi it would be grate if some one could help me....
in/with my program i need to move a file (mp3) from one folder into a new folder???

...i was and i also tried with out it...here is my code (for both classes!)
it does not have the returnTo()...i took it out...this is working...but the mp3 files need to be moved into the files that have been created or already exist...
import java.io.File;
import cs1.Keyboard;
public class DirectoryList {
/* This program lists the files in a directory specified by
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static String directoryName; // Directory name entered by the user.
static File directory;        // File object referring to the directory.
static String[] files;        // Array of file names in the directory.
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public static void main(String[] args) {
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} // end main()
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        DirectoryList.main(arguments);
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Moving into a new place

Hi,
My friend and I are moving into a new flat and are attempting to get our utilities set up before we move in. How do I go about finding out if we have a Bt landline when I cannot get access to the property and do not have a known phone number for the premesis.
If there is no way to do that could you please tell me the conventional method of finding out so I can tell my letting agency as they do not seem to know ( appauling isn't it).
Any help is appreciated,
Cheers.

Hi Tomkix,
I can check the address details for you to see if there is an active line. Please could you drop an email, to the email address found in my profile? Please make sure to include the address details and a link to this thread.
Thanks
Paddy
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Moved into New Build in August - still no phone li...

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