Mover's Coupon Macbook Pro 13" Retina

I posted a few weeks ago on this forum about the ability to combine a mover's coupon with a $100 student coupon, to which I was informed the policy is now either or, which is understandable. However, I purchased a Macbook Pro 13" Retina earlier this afternoon and was not allowed to use my mover's coupon, to which I explained I was told by a Best Buy representative that I had the ability to use it toward my purchase of a Macbook. The employee still refused the coupon and I was unable to use it toward my purchase. This frustrates me as I was told by someone within the Best Buy community that this would be allowed, yet clearly there are not universal standards commuicated within the organization. 

Hey there collinreko –
It’s so exciting to hear that you ended up purchasing your Macbook yesterday after more than a few weeks of considering it. It is displeasing to hear that you were provided conflicting information about what the mover’s coupon is applicable to. Based on what you have told me, this coupon should have been applied to your purchase. I am more than happy to help you with this.
Using the email address you provided when you registered with us, I was unable to locate any purchases of a Macbook Pro 13” Retina. In order for me to look further into the situation, I will need to locate the purchase. If you were provided a receipt, please send me a private message and include either the customer PIN or order number starting with BBY01. If you do not have those readily available, please supply me with the following information:
·         Phone numbers or email addresses that may have been used during purchase
·         Exact store location at which the product was purchased
·         Description of any other items purchased on the same transaction
·         Total amount of purchase
You can send me a message through the Private Message link across from my name below the post. Feel free to let me know if there are any additional concerns as well.
I look forward to hearing from you,

Similar Messages

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    Hello Wilson,
    MacBook Pros are fantastic machines! I have owned one myself since 2010 and it’s still running smoothly. They can be quite the investment so I can understand why you would be looking to combine coupons and use a Best Buy gift card.  
    Best Buy gift cards are accepted as a form of payment, so you shouldn’t have trouble using a coupon and a gift card together. You can check out more information on forms of payment on our Payment Methods on BestBuy.com.
    I would like to discuss your desire to combine these coupons further so I am sending you a private message. You may check your private messages by signing into the forum then clicking the envelope icon in the top right corner of the page.
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    Tasha|Social Media Specialist | Best Buy® Corporate
     Private Message

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  • 13" Macbook Pro with retina or MacBook Air?

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  • Macbook Pro with retina 13-inch - should I have gone for the 15?

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  • MacBook Pro with Retina display to imac

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  • MacBook Pro with Retina Running Out of Space

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