Movie disappeared in Apple TV, general/downloads tab does not exist
Hi, I've just rented a movie using my Apple TV. The movie started running and after 5 minutes of watching, suddenly it stopped and disappeared. When I wanted to rent it again, I got the error that "the movie has already been rented so I need to go to setting/download... a tab which simply does not exist.
Anyway, I've tried general/itunesstore/check for rentals and it doesn't go anywhere as well.
As a result,
i cannot watch the movie because it just disappeared
i cannot rent it again because apple tv won't let me
apple tv will charge me and just because i don't think it's fair, i'll run after 2,99 for a couple of days to convince a call center operator.
isn't it just bad? apple's doing its worst lately. I've just had my skype gone blind in MacBook Air because they changed the software so that skype can't see the camera. (it's fixed now.)
i really want some people to feel themselves bad about their work down in cupertino.
Anyway, does anyone know what could be done?
Hello pasink; Hello seanmoney302
Your problems are not unique: many people who use this forum have experienced the same thing you two have.
Here is a solution - first proposed by Corza from Australia - that worked for me:
In Apple TV, cursor over to Settings and check -
Settings > iTunes Store > Location
Settings > General > Time Zone
Settings > General > Region Format.
It was the last one that worked for me. The wrong country was selected under Region Format; as soon as I made the correction, everything returned to normal with my rentals.
I should add that another series of steps has worked for others.
Sign out of, then back into, iTunes. You will have to re-enter your Apple ID and password.
Restart Apple TV either from within the device itself, or by unplugging and waiting for 30 - 60 seconds, then plugging in again.
Good Luck to both of you.
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