Movie Download Error - Network Connection Resetting

I've tried to download The Shaggy Dog at least nine times on two different wireless routers; three different computers; via both McAfee and Norton as well as with all virus/firewalls turned off. I've tried it through the wireless router and through an ethernet. I've deleted all *.tmp files and tried again. No luck.
iTunes shows error -3253 which is a "connection reset" message.
What could be wrong? I do not have any privacy software installed. I was able to download other files; although I had intermittent problems with a 30 minute episode of "The Office".
I should get a refund or get this movie for free given the hours I've spent messing around trying to download.
I'm not sure whether to purchase anything else from Apples again - not knowing if I'll be able to download the files.
How do I get some help directly from Apple?
Extremely frustrated.
Please advise. April

Hi chachirims!
You have gone through some great troubleshooting steps, but if the download is still stuck after the options you have tried, then we might need to go ahead and restore the iPad. You will want to make sure you have a good back up of your data, and you can find instructions on how to do that here:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
You will then want to follow the instructions in the article below in order to restore your operating system on your iPad:
iTunes: Restoring iOS software
http://support.apple.com/kb/HT1414
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

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