Movie download failed
I was downloading 2 movies for rental on itunes to my imac. My internet connection was lost. My credit card was charged, but now my movies are nowhere to be found. I went to the Store and checked for available downloads and it stated that all purchases for this apple ID have been downloaded. I restarted my computer and tried again with the same result.
Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.
Similar Messages
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On iPad 3, downloading HD movies from iTunes. Get to around 100mb and then it starts all over again. Over and Over.
robert1997 wrote:
Mmmm I wasn't aware that you couldn't download onto the box. Does anyone know the minimum speed needed to watch a HD movie without buffering interrupting the viewing experience? At present I download onto a Sky box which means that what I download is stored on the hard drive, it also means I can wait until things are fully downloaded before viewing.
Normal HD content today is around 4/5mbps but some streamers do content as high up to 8mbps.
If this helped you please click the Star beside my name.
If this answered your question please click "Mark as Accepted Solution" below. -
I have like five GB's of ghost data (data the device claims is not there but it is still taking up space) on my I pad 2 from a failed movie download attempt. How do I fix that with out resting my iPad? I have only 1GB left of storage
The movie had gotten to the point that I could watch it all the way through but it still said processing and got stuck at that point and when I turned off the wifi to try to restart it, it deleted its-self but did not free up any of the storage It was taking up
Restarting my iPad does not help
Some thing similar also happened to my old laptop when trying to download the iOS 5 update to my laptop when it came out. It kept getting disconnected and every time it would try to start over and act like what had already been downloaded was not there though it was still taking up the storage space.
And it continued repeating until it took up all of my storage space. The data file would not show up anywhere so I had to restore my laptop to the factory settings and that worked for awhile but I eventually had to get a new laptop.Did you try to set it up as new device, as explained in this article?
How to erase your iOS device and then set it up as a new device or restore it from backups
If this does not work, use iTunes to set it back to factory settings, which would also install the latest software:
Use iTunes to restore your iOS device to factory settings - Apple Support -
I rented a movie and the download fails repeatedly - Error = -50
I tried to rent a movie on iTunes and the download fails after pulling down 420.1MB of 1.6GB, The code I get is Error = -50. Any suggestions? I have already been billed for this event though it has not fully downloaded.
Try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
How to remove remnants of a failed iTunes movie download?
Hi, please let me summarize my recent experience with an iTunes movie rental. At this point, I mainly want to know how to regain the space on my iPad. The whole disgrace of why the download was slow, why iTunes on my mac did not know about the rental initiated on my iPad (so I had to buy it again), or the fact that after the failed download iOS seems to have left a huge blob on my iPad "forever" stands here to flag this issue for fellow users and Apple.
Let's start with the issue that would help me solve the situation as things stand now: Now I have the movie downloaded to my mac's iTunes, finally, but now I cannot sync it to the iPad, as the latter has no free space --- as the failed download of the movie there left there a large "file", which I cannot remove. The file is not seen by the iPad's iTunes Store or Movies apps (there I deleted what I could), I closed both apps specifically, I restarted and synced the iPad multiple times, but the free space is not recovered.
The background is that our Friday movie night ended up being a 4-hour ordeal attempting to have a fraction of the movie downloaded to start watching, and even worse, the download did not finish (or even continue!) while we started watching, but failed, and failed miserably, losing me even more time now. I started renting the movie one more time, then on my mac, hoping that the download will be faster there, but it wasn't, and now that I have the movie, I still cannot play it on my $500 "resolutionary display"...
Not even to mention that iTunes on my mac did not know about my rental on the iPad. So instead of the promised "seamless" continuiation of the movie on the MacBook (which I hoped will have a[n even] better connection to the iTunes Store, partly because of its better antenna --- it did not), I had to pay up again, restart the download, and still see it only trickling down.
The whole problem started with the download speed being unacceptable. I checked my downstream bandwidth, which was 16 MB/s. Then offering me to download the movie in 5 hours or so is more than disappointing.
Funnily enough, in the end now my mac's iTunes realized that there were a purchase on my iPad, and restarted the "original" download. So now I have two 4.5 GB copies of Tinker, Tailor, Soldier, Spy on my mac! What a waste of space and bandwidth. But of course, iTunes keep track of me having started "watching" one of them, so that will soon expire. Pfff.
What a disgrace this is. Google Play, Amazon Instant, Netflix must be gleaming. I only tried iTunes for the 1080p experience on my expensive new iPad.And there was more. I had to re-rent the movie on Google Play and finish it there, because the iPad won't play its downloaded fragment, nor did my mac's iTunes, which already downloaded two copies of "Happy" and three copies of the twice-rented Tinker, Tailor..., would show ANY of that under Rentals nor allow copying ANY to the iPad during syncing (though the movies at least showed up there, see the note three steps above this).
And iTunes would still start downloading another copy of both movies whenever it checks for "unfinished downloads". I think my HDD will be fully of copies of the same movies soon.
And the iPad still have a huge chunk of "Tinker, Tailor..." lingering on somewhere in the non-transparent file system...
At least the iTunes support guys ("Express" Lane after 24 hours, though over a weekend) were nice in their email, and I got my money back. Now I only need my time, sanity and storage space back. -
I rented a movie from the iTunes Store and the download failed. I can't restart the download without error or rent other movies? Anyone have this problem and found a solution?
1. Sign out of your Apple ID
2. Reboot iPad
3. Sign back in to Apple ID -
I haven't been able to find anything on this anywhere. Trying to get Windows 8.1 Update (KB2919355) to download, but it keeps failing. I'm using WSUS 3.2 on Server 2008 R2, 156GB free space on E drive.
This error has been occurring since April, but all other updates are downloading fine. If I sort by file status, only the 3 updates for 8.1, 8.1 x64, and 2012 R2 are stuck trying to download.
Anyone have any ideas?
Event ID 364:
Content file download failed. Reason: An attempt was made to move the file pointer before the beginning of the file.
Source File: /msdownload/update/software/crup/2014/02/windows8.1-kb2919355-x64_66955196a82751d1c8d9806d321487562b159f41.psf Destination File: E:\WSUS\WsusContent\41\66955196A82751D1C8D9806D321487562B159F41.psf.Anyone know if this is still an issue in WSUS 3.2:
http://support.microsoft.com/kb/974500/en-us ?
All existing WSUS v3.2 hotfixes were rolled up into KB2720211 (so they are also present in KB2734608, KB2828185 and KB2938066).
[Edit] Ehhhh. but that's actually a WUA issue that's *not* been resolved to my knowledge. It's not really a bug, just a fact of how the WUA caches content.
Method #2, however, should be the option of FIRST choice. DECLINE the update, and force a client detection. But note that even this methodology is designed to be a *reactive* response, only if the client freaks out.
Then, once the client knows the update is no longer available, you can re-approve the update, and the WUA will RE-download the content that is available. (Of course.. what's also not written in that KB article is that the 'issue' only applies to updates
that actually HAVE EIFs that the client can download!) :-)
Lawrence Garvin, M.S., MCSA, MCITP:EA, MCDBA
SolarWinds Head Geek
Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2014)
My MVP Profile: http://mvp.microsoft.com/en-us/mvp/Lawrence%20R%20Garvin-32101
http://www.solarwinds.com/gotmicrosoft
The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds. -
will i get my money back if i purchase a movie but the download fails and i am unable to watch it?
Try offline installer from the link below
http://get.adobe.com/reader/enterprise -
Download failed at itunes, redownload problem
I just purchased a song, got a notice that the download failed and to try again. Went back, clicked "buy", respose was "previously bought-redownload free?" and I clicked yes...immediately got a notice that I must register the computer to "redownload". Problem is that the same computer is the only computer I have associated with my account. What do I need to do to get my purchased song downloaded.
Hi beaman2863,
Thanks for visiting Apple Support Communities.
You may need to try deauthorizing and authorizing your computer again:
iTunes 11 for Windows: Authorize a computer to play iTunes Store purchases
http://support.apple.com/kb/PH12511
Authorize a computer to play iTunes Store purchases: Choose Store > Authorize This Computer.
Deauthorize a computer: Choose Store > Deauthorize This Computer.
The tips in this article can also help with authorization troubles:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/ts1389
Once your computer is authorized, see this article for the steps to download the movie again:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Cheers,
Jeremy -
Whenever I try to download any file through Firefox, the download fails and I'm unable to restart it. This started when I updated to 33. I have tried clearing my download history multiple times, but the guides are outdated and do not support current versions. Can anybody please assist me in this frustrating error?
*1 Optional - If you don't want to okay, but this would over-right bad files.
'''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox Full Installer For All languages And Systems]''' {web link}
*2
Use the FEBE and OPIE programs to save your profile,
settings, add-ons''' . . . .'''
I would recommend you create a folder under you user name.
Mine is '''C:\Users\Fred\Firefox Backup\'''
*3
Once everything is saved, '''[https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems Reset Firefox]''' {web link}
*4
Reboot the computer to flush anything loose.
*5
Locate and run the full installer''' IF YOU WANT TO ! !'''
*6
Open Firefox.
Your add-ons, including FEBE, are waiting in the backup folder created
by FEBE. Using a file browser, go to that folder. Look for the file '''FEBE{''ver''}.xpi'''
Using the mouse, move the file into a Firefox window. FEBE will
now be installed. Restart Firefox. The FEBE icon will be in the customize
icon bin. Move it to the tool bar. Now you can use it to restore the
rest of your system. Then you can use OPIE to restore the options.
A few things may be lost, but only a few. -
When I try to enter codes for digital movie downloads it tells me "code redemption is temporarily unavailable. Try again later." Customer support has been no help. Anyone else have this problem?
Am sick of going back and forth with what has turned out to be worthless customer support. Have sent them so much info and pictures, no help. All they do is send me links for instructions on how to redeem the codes. I know how to redeem, I have redeemed at least 50 codes. To them I am obviously an idiot though. To me it seems to be a problem on their end, but can't get an answer from them on why it is telling me code redemption is unavailable. Please help! Anybody!Confirming my suspicions with every passing hour. Support on this forum is non-existent like the support from Apple support. But, you got my money now... why would you care?
-
ITunes Movie Download keeps stopping at 1.64GB
Hiya,
I recently bought the Avengers off iTunes [HD, trying 1080p] but everytime the download gets to around 1.64GB, the timer vanishes and the progress bar stops going up indefinatly, though it says it's still downloading.
The iTunes extra part of the download has installed and works perfectly (it was a seperate download). Occasionally when using the pause/resume all button to try and get the movie download to work the extra came up with a -50 error, but after another reset it downloaded fine. Another issue both have had is the timer starts saying thousnds of hours will be needed for the download after a pause/unpause. The movie is watchable upto about 41 minuets after/during every download
Thing's i have tried:
-Deleting the "Downloads" folder in iTunes media
-Downloading to an external Hard Drive by changing the locatoin of my iTunes Media folder (where the download froze at about 400MB instead of 1.6GB)
-Deleting the film/download file and begging the download anew from "check for availabe downloads"
-Restarting iTunes
-Restarting my computer (2011 13" Mac Book Pro Running Lion 10.7.5)
-Leaving the download to run over night, was still on 1.64GB in the morning.
-Watching/Not Watching whilst downloading.
I might try downloading in SD/720p, but will i be able to download the 1080p version later on if i do so?
Many thanks.Heya, thanks for replying
I eventually got in touch with iTunes support who could see I still had pending downloads and were quite happy to cancel them and give me a store credit refund. Their advice was to try another movie or leave it for a few weeks as the movie I wanted was under high demand, which may have led to the problems I had (Avengers + Christmas, fair enough really).
...so about 2 days later I tried it again along with the batman trilogy and everything downloaded just fine.
I always hate the idea of going to customer support but I have to say apple's has always been quick, reasonable and helpfull, so just go for it with a detailed explination and you should be fine
Good luck! -
I have a MacAir, mid 2011 model, and want to view video on my TV. I see that I need a mini display port to Hdmi but there are many of these. What exatly do I need and how does one go about viewing a movie downloaded to the MacAir on a TV screen?
Welcome to Apple Support Communities
That's exactly what you need. A Mini DisplayPort to HDMI adapter and a HDMI cable. See > http://support.apple.com/kb/HT4241?viewlocale=en_US
This is the only way to view a video on the TV. After connecting your MacBook Air to the TV, image on your TV should show immediately. Then, press Command and F1 keys to mirror your MacBook Air display, and open the video -
Hi,
I am getting this error in most of our WSUS servers.
Content file download failed.
Reason: HTTP status 404: The requested URL does not exist on the server.
Source File: /Content/FB/134501186F4C81089054E4EC3376E74EEC895EFB.exe
Destination File: d:\wsus\WsusContent\FB\134501186F4C81089054E4EC3376E74EEC895EFB.exe
After few minutes, getting below error as well. But i could see the synchronization has completed successfully.
Log Name: Application
Source: Windows Server Update Services
Date: 12/19/2014 4:45:55 PM
Event ID: 10032
Task Category: 7
Level: Error
Keywords: Classic
User: N/A
Computer: ******
Description:
The server is failing to download some updates.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Server Update Services" />
<EventID Qualifiers="0">10032</EventID>
<Level>2</Level>
<Task>7</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-12-19T08:45:55.000000000Z" />
<EventRecordID>496887</EventRecordID>
<Channel>Application</Channel>
<Computer>*****</Computer>
<Data>The server is failing to download some updates.</Data>
This error is happening everyday. Please advise for a fix.Reason: HTTP status 404: The requested URL does not exist on the server.
Source File: /Content/FB/134501186F4C81089054E4EC3376E74EEC895EFB.exe
Destination File: d:\wsus\WsusContent\FB\134501186F4C81089054E4EC3376E74EEC895EFB.exe
Source: Windows Server Update Services
Description:
The server is failing to download some updates.
This error is happening everyday. Please advise for a fix.
If this is happening on an UPSTREAM server it is because you have approved updates that are no longer available from Microsoft. Almost always this involves approvals of *EXPIRED* updates (which have been pulled from the catalog and cannot be downloaded).
If this is happening on a DOWNSTREAM server it's because something/someone deleted the files from the upstream server. It can also happen if the entire upstream ~\WSUSContent folder has gone amuk.
For an upstream server, find the expired updates, remove the approvals, cancel the downloads, and then decline the updates.
For a downstream server, figure out what the affected updates are and fix the upstream server.
Lawrence Garvin, M.S., MCSA, MCITP:EA, MCDBA
SolarWinds Head Geek
Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2014)
My MVP Profile: http://mvp.microsoft.com/en-us/mvp/Lawrence%20R%20Garvin-32101
http://www.solarwinds.com/gotmicrosoft
The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds. -
Hi,
We have an application built using HTMl 5 and Javascript running on IPad2, iOS5.1 Safari 5.1.
When a file url is clicked instead of asking for Save or Open or Cancel options, the file gets opened on IPad by default.
Is this default behaviour which cannot be changed or can it be configured to ask user preference?
When we try to download a file(.pvw file -> a model file) in the above application, safari throws "Download failed" error.
Please suggest what needs to be done.
Regards,
PramodSafari on an iPad in general does not allow downloading of files. That's a safety precaution in the iOS SDK to keep unauthorized content off of iOS devices. Safari will open from the web site file types that it can handle, but direct downloading isn't normal behavior, and I don't believe the behavior can be changed, though you can try asking in the developer forum, either here or the one to which you have access as a member of Apple's iOS developer program.
Regards.
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