Movie download failure - "could not be downloaded at this time."
I purchased an HD movie in the iTunes store for my Ipad 2. I am intending to take the movie on a trip and need it downloaded to the Ipad, but I get the message "{Movie} could not be downloaded at this time." I waited 12 hours and tried again, still no luck. None of the other posts in Support seem to have directly answered this question - is there some reason this movie won't work on Ipad 2? And if not, how do you get a refund on the purchase?
Hello Stanley,
Thank you for providing details about the issue you are experiencing with the App Store.
The first thing I recommend is quitting and relaunching the applications on your iPhone:
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
You can find the full article here:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
If you are still seeing the same issue after quitting and relaunching the App Store, I recommend restarting your phone and then resetting if it's still not working:
Restarting your device
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
Press and hold the Sleep/Wake button until the Apple logo appears.
Note: Reset your device only if you are unable to restart it.
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
You can find the full article here:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If the issue persists, the last thing I recommend is backing up and restoring your iPhone:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
iTunes: Restoring iOS software
http://support.apple.com/kb/HT1414
Thank you for using Apple Support Communities.
Best,
Sheila M.
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Hey Skip,
I would check your Purchased section in the iTunes Store to see if you can try to download it again:
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http://support.apple.com/kb/HT2519
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Any idea if this was generated by virus or malware....I never tried downloading anything like what msg says.
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Under the Account Settings tab, the
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Outlook 2011 SP2 Mac Clients - Mail could not bve received at this time...
After Upgrading to Office SP2 for the Mac, our Mac Clients can no longer Connect to the Exchange server
Server: Version 14.1 (Build 218.15) / 0.1 (8.0.535.0)
Client:14.2.2 (1202421)
The Error we get just after launch is:
Mail could not be received at this time. The server for account "" returned the error "Logon failure: unknown user name or bad password." Your username/password or security setting may be incorrect. Would like to try re-entering your password?
When this happens and you click yes, to try to enter your password again, your account typically gets locked out on the AD Domain after a few attempts.
We have tried the keychain workaround/solution to no avail, we have rebuilt Profiles, Cleaned and Compressed the Identity Database, etc... No Love
I can login to the https://mail.domain.com//EWS/Exchange.asmx url and it comes back with the WSDL file.
The only thing I have found that Might be a possible solution was this:
http://www.exchangeranger.com/2011/03/mac-outlook-2011-clients-getting-bad.html
Basically says to: Removed the EWS VirtualDirectory and recreated the EWS VirtualDirectory
Okay that's fine and all if None of our EWS services were working, though we have several other systems (non Mac) that are talking to the Exchange server via EWS (Web, Custom VB Apps, SQL SSIS, Azure Compute Service and many more) So I really don't want to
Blow away the EWS if everything else is working fine.Here are the log entries from the IIS web:
I'm guessing these first three entries are from iCal, that is working fine.
2012-09-17 03:50:23 10.1.1.15 POST /EWS/Exchange.asmx - 443 - 10.11.3.9 Mac+OS+X/10.8.1+(12B19)+CalendarAgent/47 401 0 0 15
2012-09-17 03:50:23 10.1.1.15 POST /EWS/Exchange.asmx - 443 - 10.11.3.9 Mac+OS+X/10.8.1+(12B19)+CalendarAgent/47 401 0 0 30
2012-09-17 03:50:23 10.1.1.15 POST /EWS/Exchange.asmx - 443 - 10.11.3.9 Mac+OS+X/10.8.1+(12B19)+CalendarAgent/47 401 0 0 15
This is where I started Outlook:
2012-09-17 03:51:57 10.1.1.16 POST /autodiscover/autodiscover.xml - 443 - 10.11.3.9 MacOutlook/14.2.3.120616+(Intel+Mac+OS+X+10.8.1) 401 0 0 264
2012-09-17 03:51:57 10.1.1.16 POST /autodiscover/autodiscover.xml - 443 - 10.11.3.9 MacOutlook/14.2.3.120616+(Intel+Mac+OS+X+10.8.1) 401 1 2148074254 46
2012-09-17 03:51:58 10.1.1.16 POST /autodiscover/autodiscover.xml - 443 DOMAIN\Username 10.11.3.9 MacOutlook/14.2.3.120616+(Intel+Mac+OS+X+10.8.1) 200 0 0 1025
2012-09-17 03:51:58 10.1.1.16 POST /EWS/Exchange.asmx - 443 - 10.11.3.9 MacOutlook/14.2.3.120616+(Intel+Mac+OS+X+10.8.1) 401 0 0 46
2012-09-17 03:51:58 10.1.1.16 POST /EWS/Exchange.asmx - 443 - 10.11.3.9 MacOutlook/14.2.3.120616+(Intel+Mac+OS+X+10.8.1) 401 0 0 46
2012-09-17 03:51:58 10.1.1.16 POST /EWS/Exchange.asmx - 443 - 10.11.3.9 MacOutlook/14.2.3.120616+(Intel+Mac+OS+X+10.8.1) 401 1 2148074252 77
2012-09-17 03:51:58 10.1.1.16 POST /EWS/Exchange.asmx - 443 DOMAIN\Username 10.11.3.9 MacOutlook/14.2.3.120616+(Intel+Mac+OS+X+10.8.1) 200 0 0 186
2012-09-17 03:51:58 10.1.1.16 POST /EWS/Exchange.asmx - 443 - 10.11.3.9 MacOutlook/14.2.3.120616+(Intel+Mac+OS+X+10.8.1) 401 0 0 15
2012-09-17 03:51:58 10.1.1.16 POST /EWS/Exchange.asmx - 443 - 10.11.3.9 MacOutlook/14.2.3.120616+(Intel+Mac+OS+X+10.8.1) 401 1 2148074252 46
2012-09-17 03:51:58 10.1.1.16 POST /EWS/Exchange.asmx - 443 - 10.11.3.9 MacOutlook/14.2.3.120616+(Intel+Mac+OS+X+10.8.1) 401 1 2148074257 31
Connecting to: https://mail.domain.com/autodiscover/autodiscover.xml
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Connecting to: https://mail.domain.com/EWS/Exchange.asmx
Redirects me to the following URL: https://mail.domain.com/EWS/Services.wsdl
What else do you need? -
Getting error The user could not be registered at this time due to an internal error in R11
We created new Organization (that had alpha numeric value e.g. 7777A) using Customer Online to be used in iStore i11 version.
The user account and password was also created for the organization. When we tried to login to istore the first time the registration screen (jtftmplh.jsp) was displayed. After filling the needed information and submitting we get the error:
"The user could not be registered at this time due to an internal error Please contact the system administrator if this problem persists.
Note to System Administrators: View source for more information about this error."
But if we created new Organization with numbers only e.g. 7777 we don't have the issue. Yet we already have large number of organization with alpha numeric and they work fine. (believe they were pragmatically loaded).
The profiles "HZ: Generate Party Number" and "HZ: Generate Party Site Number" are set to Yes.
==> Here is the error in the page source:
Message: The user could not be registered at this time due to an internal error
Please contact the system administrator if this problem persists.
Note to System Administrators: View source for more information about this error.
Stack:
oracle.apps.jtf.base.resources.FrameworkException: The user could not be registered at this time due to an internal error
Please contact the system administrator if this problem persists.
Note to System Administrators: View source for more information about this error.
at oracle.apps.jtf.um.template.TmplUtils.action(TmplUtils.java:406)
at _oa__html._jtftmplh._jspService(_jtftmplh.java:3961)
at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java)
at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java)
at oracle.jsp.JspServlet.doDispatch(JspServlet.java)
at oracle.jsp.JspServlet.internalService(JspServlet.java)
at oracle.jsp.JspServlet.service(JspServlet.java)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
at oracle.jsp.provider.Jsp20RequestDispatcher.forward(Jsp20RequestDispatcher.java)
at oracle.jsp.runtime.OraclePageContext.forward(OraclePageContext.java)
at _oa__html._jtftmplh._jspService(_jtftmplh.java:3870)
at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java)
at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java)
at oracle.jsp.JspServlet.doDispatch(JspServlet.java)
at oracle.jsp.JspServlet.internalService(JspServlet.java)
at oracle.jsp.JspServlet.service(JspServlet.java)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
at oracle.jsp.provider.Jsp20RequestDispatcher.forward(Jsp20RequestDispatcher.java)
at oracle.jsp.runtime.OraclePageContext.forward(OraclePageContext.java)
at _oa__html._jtftmplh._jspService(_jtftmplh.java:2342)
at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java)
at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java)
at oracle.jsp.JspServlet.doDispatch(JspServlet.java)
at oracle.jsp.JspServlet.internalService(JspServlet.java)
at oracle.jsp.JspServlet.service(JspServlet.java)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
at oracle.jsp.provider.Jsp20RequestDispatcher.forward(Jsp20RequestDispatcher.java)
at oracle.jsp.runtime.OraclePageContext.forward(OraclePageContext.java)
at _oa__html._ibeCRgpBusinessCreate._jspService(_ibeCRgpBusinessCreate.java:1467)
at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java)
at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java)
at oracle.jsp.JspServlet.doDispatch(JspServlet.java)
at oracle.jsp.JspServlet.internalService(JspServlet.java)
at oracle.jsp.JspServlet.service(JspServlet.java)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
at org.apache.jserv.JServConnection.processRequest(JServConnection.java:456)
at org.apache.jserv.JServConnection.run(JServConnection.java:294)
at java.lang.Thread.run(Thread.java:680)
Caused by: oracle.apps.jtf.base.resources.FrameworkException: IBE_ERR_UM_REG_USER
at oracle.apps.ibe.um.RegisterBusiness.handle(RegisterBusiness.java:1157)
at oracle.apps.jtf.um.template.TmplUtils.action(TmplUtils.java:379)
... 37 more
Caused by: oracle.apps.jtf.base.resources.FrameworkException
at oracle.apps.jtf.base.resources.FrameworkException.convertException(FrameworkException.java:607)
at oracle.apps.jtf.base.resources.FrameworkException.addException(FrameworkException.java:585)
at oracle.apps.jtf.base.resources.FrameworkException.<init>(FrameworkException.java:66)
at oracle.apps.jtf.base.resources.FrameworkException.<init>(FrameworkException.java:88)
at oracle.apps.jtf.base.resources.FrameworkException.<init>(FrameworkException.java:202)
at oracle.apps.jtf.base.resources.FrameworkException.<init>(FrameworkException.java:218)
at oracle.apps.jtf.base.resources.FrameworkException.<init>(FrameworkException.java:249)
... 39 more
The error message is not helpful and not clear of the error. How can we register users with alpha-numeric value (if that is the issue?).
Thanks for your assistance.Been like this for a couple of days. Is this something that happens from time to time?
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This sorted it for me:
Backup your iPhone to iCloud (I believe backing up to iTunes will work too). Now go to "Settings --> General --> Reset --> Erase All Content and Settings" to completely restore your iPhone to factory settings. Assuming you've backed up to iCloud, you'll be asked when setting up your iPhone if you want to restore from an iCloud backup. Choose that option and once your iPhone has restored itself from your backup, this annoying problem will finally be gone! (was for me anyway).
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TS1702 "App could not be purchased at this time" error
Since upgrading to iOS7 every other app I try to install (free or paid) on my iPad 3 I get the "App could not be purchased at this time" box. After that the app store shows a the circling progress indicator rotating indefinitely below the app, and I can't click to try to install again.
The only way to get around to try installing the app again is to shut down and restart the iPad.
This has been happening since the release of iOS7 more than a month ago.
It's unlikely to be a network problem since it happened on various locations. The fact that I can't try to install again appears to be a bug to me.
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Hi everyone!
It says: Crazy Moto HD and 12 other items could not be purchased at this time, please try again later!
I even searched here and found a solution for the same problem by signing out from the account, closing open apps and reseting
The device, but this could not solve my problem! I am having the problem for over a month!
Any new solutions, thanks!FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Cheers, Tom -
I have the same problem as many of you on this forum,
Aperture will not allow me to buy a book. It says a connection could not be established at this time.
I have a 2011 17in MBP, running Mountain Lion, Apertaure 3.3.2 purcahsed from the App Store, a 100Mb network connection, based in Staffordshire UK. It acts the same over wifi or ethernet, e.g a connection could not be established at this time. It makes no difference if I am signed into the App store or not.
I have spent 5 days preparing my Wedding album images for a 30 page book with lots of adjustments, therefore, I am desperate to fix this and as I paid £55 for the software I want it to work.
Can anyone help?
Regards
TimI still don't know what happened to my test Aperture Library after the update to 3.4...Not only were my previews lost, but so were the original images! Needless to say, I haven't bothered to update the main library on the Mac Pro because I don't want to deal with this level of uncertainty (even with backups in place).
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I cannot Buy any products from my iPhoto 09. Every time I try to submit something, I get an error message - A connection could not be established at this time. There is nothing wrong at all with our internet connection, and I have been through all the suggestions on the Apple help page, and spent 2 hours on the phone this morning getting passed round various call centres. They claimed they had not heard of this problem before. I successfully purchased a calendar in Dec with no problems at all - so I just don't understand!
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then boot into safe mode and try again
LN -
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I tried creating a new user account but this did not solve the problem. I have opened iphoto and the same problem exists there. Apple help desk want to charge me £180 to fix a problem which will allow me to spend more money ordering books with them. Any ideas how I can fix this?Apparently there's some extensive maintenance taking place which affects the ordering segment - I'm running into the same issue. I'm guessing it might be back up later this evening. Will try then.
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Hi,
I have setup a workflow to send task notifications to users and am getting an error when attempting to act on the InfoPath based workflow task form that appears in Outlook 2010 when clicking on the "Edit this task" button. After clicking Approve, the
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way it's getting garbage collected and having to recompile that's causing this delay with the client and a timeout just needs extended or something to give the server a chance to finish loading up the workflow.
Also there is a good article explaining reasons and solutions:
http://social.technet.microsoft.com/wiki/contents/articles/2271.aspx
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