Movie download stuck, need to switch to SD instead of HD

We accidentally purchased an HD version of a movie - and there isn't enough memory on the iPod to download that movie.  The download is now stuck with the "Tap to resume download" verbiage on the Downloads page. 
Obviously, we can click that, and it hangs up, because there isn't enough space to download the movie.  We tried going into the Apple Account, and switching the format, but it appears that the movie isn't showing up as downloaded... so we are wondering if we are stuck between actually purchasing the video, and getting it downloaded.  It still appears that the movie price hasn't been deducted from our account, but that is likely because it is still trying to download.
1. Is there a way to abort the download, even though it appears that it is wanting to continue to download.
2. If there isn't a way, how do we switch between downloading the HD version (too large) to the SD version, which should work for us.
3. What else should we be trying?  Just seem to be locked here with no place to go.
Please help.

Ended up having to contact customer support - as the download was stuck.  They were able to clear it from the system and we are good to go.

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