Movie purchase isn't on iCloud

Hi,
I bought a movie and got a purchase confirmation and I go into purchased items in iTunes and can see the movie with the iCloud icon next to it. I clicked on this to start downloading and when it finished I went to videos but no movie?
I tried this multiple times then it refused to download as I had no storage left. When I go to iCloud in settings it says I have 4.7 of 5gb available so looks like the original purchase didn't even download to iCloud. I'm stuck! I spoke to apple and they said reset the device but this doesn't work either. So I've paid for it, can see it in Purchased items in iTunes, it even seems to download (takes 10 mins, the blue bar comes up and goes right to the end) but then doesn't appear in videos? Any help would be much appreciated. Thank you.

Hi Mphillipsb23,
You mentioned receiving an error message that there was not enough storage to download the movie. This may be true. To check the storage available on your iPad, we want to refer to the internal storage. Settings > General > Usage > "Storage". You can also check the available storage by plugging your iPad into iTunes, and viewing the capacity bar.
The storage you mentioned is actually different and unrelated to what we need. This is a free 5GB of storage Apple provides on our servers for your iCloud information (backups, documents, etc). For more information on iCloud storage, you can refer to the following:
iCloud: Managing your iCloud storage
http://support.apple.com/kb/HT4847
Thanks,
Matt M.

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Movie purchase isn't on iCloud

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