Movie purchased in iTunes won't play. Audio is fine; video doesn't appear.

Movie purchased in iTunes won't play. Audio is fine; video doesn't appear.

Wormbog wrote:
I went back to iTunes but there's no option for me to re-download it.
Yes there is.
Go to the iTunes Store on your computer.  Click the "Purchased" link about halfway down on the far right side.  Click the "All" tab on top.  The song is there.  Re-download it.

Similar Messages

  • ITunes won't play audio with mp4 or mov video

    I have wasted many frustrating hours now trying to get iTunes to play mp4 and mov videos but can't get any sound. A few months back it was working fine. Tried ALL the suggested fixes like uninstalling, updating and checking all the MIME/File boxes. When I went back to QT 7.5 and played the files independently of iTunes everything was fine. Quicktime  7.6, 7.67 & 7.7.1 do not play the audio independently or under iTunes and of course iTunes won't play video with QT less than 7.7.1. The same mp4 videos uploaded to my iPOD work fine. I currently have iTunes 10.5.3.3 installed on a Windows XP SP3 on an e-machines pc. Ideas please!!

    I got this problem as well. Seems as soon as I moved to version 7.6 it stopped playing my video audio. My music plays fine, but my video audio is non-existant. It's not the file itself because I can play off my iPod (though not off my iPod through iTunes) just fine. I've done all the suggestions above and NOTHING has worked. Is there anything else we can find???

  • HT203164 Can I burn a dvd of a movie purchased in iTunes?  I did it on DVD+R.  Doesn't play anything.

    Can I burn a DVD of a movie purchased on itunes?  I did it on DVD+R.  It did not work.

    Rickydil wrote:
    Can I burn a DVD of a movie purchased on itunes? ...
    Not to play... But you can back it up as Data...
    https://discussions.apple.com/message/6013415#6013415

  • Video Purchased from iTunes won't play on iPhone 3G

    I am using a 3G iPhone, and have been able to synchronize all of my music and videos successfully to the iPhone up until now. Here is the problem, and related steps/issues:
    1. I have the series, Mad Men, purchased on iTunes. The episodes appear perfectly on my iPhone. (Note: I also have several of my own videos uploaded to my iPhone, and they play just fine).
    2. When I choose an episode to watch on the iPhone, I get the following message:
    "This movie could not be played."
    3. The same message appears for EVERY episode I have.
    4. The episodes play perfectly on iTunes, with no problems.
    5. My music is synced perfectly, and plays perfectly. Most of the music on my iPhone was purchased on iTunes as well.
    I can't find any explanation or solution as to why this is suddenly happening, with no way to resolve this.
    RW

    OK, so I just went synchronized another video that was purchased on iTunes. The same exact message appears when I attempt to play the video.
    The bizarre part here is that the videos I have made play absolutely fine; in other words, videos NOT purchased on iTunes are playing fine.
    Also, the problem was encountered yesterday. I was able to view the videos; a few hours later, when I went back to watch the videos, the problem started then.
    RW

  • Songs Purchased from iTunes Won't Play on iPod

    I purchased some songs from iTunes. They play perfectly fine on my computer through iTunes. However, when I disconnect my iPod from my computer and try to listen to those songs with my headphones or in my car through my iTrip, my iPod just skips over those songs and goes to the next song in the shuffle. Or when I try to play the whole album, it'll show 1, then 2, then 3, and so on...it skips through the whole album then ends up at the main screen without playing a single song. I've tried deauthorizing/reauthorizing my computer, I've restored my iPod many times, I've cleared my library and restored it with my backup files, I've uninstalled and reinstalled iTunes, I tried using an old updater to get the previous iPod software, but that doesn't play vidoes, and I've done all of the above on three different USB ports.
    I've called Tech Support many times and they keep telling me the same thing and nothing works.
    So, I finally made my way into traffic-congested Tysons Corner to the nearest Apple Store and all the guy could tell me was that the file was corrupted and to re-download my purchases. So, I go back home, get on iTunes, search for my purchases and I'm told that my purchases can only be downloaded once.
    OMG! Someone help! Is there anyone out there having the same problem!??!?!
    Dell Dimension 4550   Windows XP  

    Enable the iPod for disk use. See How to enable disk use.
    Go to "my computer" and from the tools menu/folder options/view tab, enable "show hidden files and folders" in the advanced settings pane. Open the iPod in "my computer". Look for a file called "iEKinfo". Is it there? If so, make a copy of this file and save it somewhere easy to find (the desktop for instance). Do this also with the "iTunes DB" file. Don't worry if you can't see these files.
    Create a new administrator account. Log out of the current account and log in to the new one. Then restore the iPod to factory settings.
    Open iTunes, connect the iPod and set the transfer preferences to manual transfer. Then download the free single of the week from the iTunes Music Store. Verify that song plays in iTunes.
    Now, drag this song only to the iPod, and eject the iPod from iTunes and disconnect it from the computer.
    Does the song play on the iPod ok? If so, log out of the new user account and log back in to your normal one (the one you have issues with) and reconnect the iPod to the computer. Keep manual transfer selected for the moment. Drag some of the older purchased music (the ones that wouldn't play before) to the iPod.
    Eject the iPod and disconnect it. Do those songs now play ok?
    If not, first try this step.
    Delete the SC Info.sidb file. Open iTunes again.
    Now transfer some of the affected music to the iPod again. Does it play ok?

  • QuickTime 7 Audio Issue (Won't play audio in certain video clips)

    I'm having a problem getting audio to play with clips in QuickTime 7, and it doesn't play at all in iDVD when I drag a clip in to burn a DVD. I'm also having problems getting Final Cut Pro to play audio from time to time. Is this being caused by a recent Apple security update or is there something else going on?

    Quicktime Kirk,
    I have downloaded another persons inquiry because it is exactly the problem I am having. Here is his post
    "I make movies of cells and convert them to quick time and insert them into powerpoint for presentations for conferences. I never had a problem with this until I upgraded to office 2004 and now many (but not all) of my movies won't play. They seem to be there but when I click play they go white as though there is only the first image. I had saved them as cinepak and or jpeg A usually with image J or older ones from the original NIH image and I can't figure out what the problem is. I even upgraded to quicktime pro to resave them as self contained but still they don't work when I insert them. I can play them all with quicktime player and when I make new ones now in image j I save them as video and that seems to work but it would be very difficult to go back and do that with everything. Does anyone know why or how to fix this?"
    My additional comments would be I used the Sample_iTunes.mov from QT and it plays like a champ in PPT. My movies are all from 2004. When I save them in the QT 7.1.3 it doesn't seem to make any difference. The older movies insert into PPT as a QT icon with 4 color quadriant. Everything including .swf are now working in QT. Thanks for your help. When I go back to 7.0.3 they work but then I can't play my videos in iTunes unless I do an erase and a reinstall to get rid of the updated iTunes. Thanks
    Chris

  • Movies purchased on iTunes cannot be played on dvd

    I purchased a few movies on iTunes recently, then backed them up to dvd for two reasons, one was for backup and the other was so I could watch the movie on my television using my DVD player. The backup seems to work, because I can play the movie on my computer from the disc (dvd). However, when I put the dvd in the dvd player and press play, I get an error message that the disc cannot be played. Does anyone have any information on what steps need to be taken to play iTunes purchased movies on a DVD player?

    runtheplanet,
    iTunes movies are in Quicktime format (H.264), and not playable on DVD payers. DVD content is MPEG 2, and it is multiplexed, where the video and audio are combined in a single data stream that can be read by the DVD player.
    In order to play Quicktime content on a DVD, that content must first be transcoded to the MPEG 2 format and multiplexed. The single stream is then burned to the DVD.
    Purchased iTunes content, however, is protected against transcoding. In other words, you cannot burn iTunes movies to a standard video DVD. Your only options for watching purchased iTunes movies on your TV are to 1) connect your computer to the TV, then play the content on your computer, or 2) Use an AppleTV.
    Scott

  • Movie purchased on itunes won't upload

    So I bought Without a Paddle on itunes and tried to upload it onto my 8 gb touch and it won't. It's not a question of available space: it says it can't sync because the movie will not play on my ipod. help?

    Try playing it on your computer first and then syncing it.
    If that does not work, in iTunes go to the Store menu and Deauthorize your computer, play the movie in iTunes, and when prompted enter your Apple ID and password, then sync it.

  • ITunes won't play audio

    I recently installed iTunes on a brand new Sony Vaio running Windows Vista. I ran iTunes successfully for the last day or two, without problems -- I synced my iPod, added music, played music, etc.
    However, today when tried to play iTunes, I found that songs wouldn't play, no matter how many times I clicked the play button, even if I tried to fastforward in the middle of the song. The same happened for song previews in the iTunes store. The visual on my movies seems to be okay, but there is no audio.
    I tried restarting iTunes, restarting my computer, uninstalling iTunes and reinstalling it. I checked my driver software like the FAQ suggested.
    Please help me! I want to use iTunes!

    I got this problem as well. Seems as soon as I moved to version 7.6 it stopped playing my video audio. My music plays fine, but my video audio is non-existant. It's not the file itself because I can play off my iPod (though not off my iPod through iTunes) just fine. I've done all the suggestions above and NOTHING has worked. Is there anything else we can find???

  • Windows 8.1 - itunes won't play but looks fine

      After I installed the windows 8.1 update, itunes stopped playing. When I try to play, it brings up the song but stays at 0:00. My subscribed podcasts still download but they all stay at 0:00 too. I can click on a later point in the song/podcast and it moves to that point but just stays there as if it is paused but indicating it is playing in the controls.
    I have unistalled/reinstalled itunes and have the same problem. I have  opened itunes in safe mode and have the same problem. I have opened itunes with a different (administrator) windows user on this computer and have the same problem.
    I have sound in other programs.
    Is this a compatibility issue and I need to wait for an apple update that will catch up to Windows 8.1? Or can I try something else?

    I solved my problem. I have a Lenovo ideapad yoga 13 and I hadn't checked with Lenovo for new drivers since installing windows 8.1. When I checked, I found one:
    Conexant Audio Driver for 64-bit Windows 

  • Itunes won't play song even though computer is authorized

    Song purchased on itunes won't play  even though computer is authorized, any ideas of how to fix it?

    I did not get an error code just a box came up and said i need to authorize computer, and when i piut in username/password, it says computr is already authorized, ans when i click on the song the same box comes up again.  I have updated Itunes and still no luck.

  • Music Purchased on iTunes will not play after 3.0.1 update

    Hello,
    I have a 3GS 32GB. Since upgrading to 3.0.1, music purchased from iTunes won't play. Other music will play. Purchased music will play from the library on my laptop.
    I have also been bitten by the failure to launch bug. Third party apps would not launch after the update. That problem has been solved, for now.
    Any suggestions would be greatly appreciated. Thanks.

    I has this same problem after upgrading my OS. I tried everything, reauthorizing, restoring, downloading new music (worked from iTunes not from iPhone). I got my apps to work by deleting them and redownloading but you can't do that for purchased music. Apple Support had me restore my iPhone as a new phone through iTunes (instead of restoring from a backup) after making sure EVERYTHING was backed up. Now everything works again and all my data is there and problem is solved. The only additional work I had was to reenter some settings that were lost.

  • HT1657 Rented movie on itunes won't play on mac pro

    I rented a movie today and it won't play on my macbook pro.  Any ideas?  I have rented and purchased movies in the past and have never had a problem viewing them.

    I'd report the problem to the iTunes Store. 
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

  • How can I play an HD movie purchased from Itunes  on my TV using HDMI connection?

    I would like to know how i can play movies purchased in Itunes on my TV using the HDMI cable?   When I try playing HD movies from Itunes I can't play them.  I get the following error:
    "To play in HD, you must have a computer with a built in display or have it connected to a display that supports HDCP".
    I used to be able to play them before but not anymore.  Not sure why.  Maybe it's due to the new update.  Is there a fix?
    Thanks,

    Ok, best to contact itunes then so they can look into it

  • TS1702 Playing a movie purchased In iTunes

    I cannot play a movie I purchased in iTunes. I cannot connect to wifi at this time. I do have a cellular data plan

    Rickydil wrote:
    Can I burn a DVD of a movie purchased on itunes? ...
    Not to play... But you can back it up as Data...
    https://discussions.apple.com/message/6013415#6013415

Maybe you are looking for