Movie purchased not showing in library, movie purchased not showing in library
I purchased Frozen in HD and it's shpwing as a purchase in the iTunes store but not in my library. It's saying all purchases have downloaded? help!!
Hello hotsone,
You may need to download a lower resolution version of the movie in order for it to sync to your iPod.
iTunes: Sync purchased HD videos to iPod or iOS device
http://support.apple.com/kb/TS4223
Cheers,
Allen
Similar Messages
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hello i purchased a movie recently and it shows in my Itunes library but will not transfer to my ipod. It has the Icloud icon in the top right hand corner of the cover and if i click on play it starts to download from Icloud again and it does this each time i wish to play it, the same now happens to all my purcased movies which of course uses additional ISP download allowance. Before the recent update and lay out of Itunes this didn't happen i just purchased a movie and downloaded it then synced it to my ipod and enjoyed it. But now this latest movie purchase will not download to my ipod. I have sent the problem to Itumes and if there is answer i havent received it. Appreciate any advice
regards johnHello hotsone,
You may need to download a lower resolution version of the movie in order for it to sync to your iPod.
iTunes: Sync purchased HD videos to iPod or iOS device
http://support.apple.com/kb/TS4223
Cheers,
Allen -
Purchased movie not showing up under movies
I just purchased the movie 'White Christmas' from the iTunes store and downloaded it to my Mac. I am running the most recent version of iTunes 11 on my system, and have a number of movies in my library with no other problems that I am aware of. The movie shows as downloaded, and in my 'Recently Purchased' playlist, shows up and is playable from that list. However, the movie does not show up in my movies list, nor does it show up in a Spotlight search of the library.
I have terminated iTunes and restarted, Added the movie to the library manually from its file location in Finder, have rebooted the system, all to no avail. Any body else out there run into similar problems, and if so, how did you resolve it?
Thanks,
EdHello charliemccarley
If you are not seeing your purchased content on your Apple TV, then the first thing I would check is to make sure that you are signed under the Apple ID that made the purchase. If it is and is a purchase that you can download again, then report it to the iTunes Store.
Report an problem with an item you bought from the iTunes Store, App Store, Mac App Store, or iBooks Store
http://support.apple.com/kb/HT1933
Download past purchases
http://support.apple.com/kb/ht2519
Regards,
-Norm G. -
I purchased a movie on the AppleTV 2 but it is not showing up in iTunes on my desktop computer. How can I sync? (have lastest version of iTunes and ATV2 software)
Of course it always works, what are you talking about.
I appreciate that re-downloading is only available in the US and then only with certain content. However content that cannot be re-downloaded is not offered for purchase on the Apple TV. -
For a couple months now, every movie purchase through iTunes fails to transfer to my iPhone or iPad giving me the error: "some of the items in the iTunes library, including were not copied to the iPad because you are not authorized for them on this computer". I have read many forums about deleting, reinstalling, de-authorizing and authorizing my iMac through the iTunes store. Many suggestions don't work except to rename the movie to *.MP4 in Finder under the iTunes movie directory. I imagine this is a setting or a bug somewhere... any suggestions on how to bypass having to rename the files in Finder? My research into Google suggests this problem dates back to 2007 or so but it is now more prevalent than ever.
Thanks.Try:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases -
Why can't I purchase movies from my Apple TV? When searching not all available movies even show up!
I've had my apple tv for a while now, but have never actually purchased anything from the itunes store directly from the device. A friend recommended "Sleepless in Seattle" to me, and since it's not in Netflix or On Demand, I decided to buy it from itunes.
In doing a search in the Movies section of my Apple TV and typing in "Sleepl", I got no results. Bummed, I went onto Amazon to see how much the DVD would cost. On a whim, I opened itunes on my computer and did a search for the movie. To my shock, it is available for purchase on itunes for $9.99!
Once I found this out, I went back to my Apple TV and searched again. The movie still didn't appear to exist. I noticed then that every movie on the apple tv only gave me the option of renting, not buying. I was going to purchase from my computer, but then thought better of it because I wasn't sure it would be made available for me to watch on the apple tv.
Is there something wrong with my system? Why can't I buy movies from the device? I can buy tv shows, so it just seems weird to me that this is limited to the movies!Ha, ha, you are such a tool!
That profile was written in 2007 and never updated. Unlike you, I don't live on this forum. I have one 5 year old Dell gathering dust, waiting for the trash that has some kids software on it my kids never use.
Currently I own a 27 inch iMac, and a 21 inch iMac used by my wife. I just sold my MacBook Air, which replaced my MacBook Pro of two years ago. I have an AppleTV v2, and unfortunately gave my AppleTV v1 to a friend before I realized they stripped out the movie purchase feature. We also own an iPad, two iPhones, and 4 iPods, two of which are used as digital music storage for our cars.
So yes, all of my factual posts concerning Apple's shocking decision to try to hide the fact they removed significant functionality from AppleTV when they revved it, are just driven by the fact that 4 years ago I used almost no apple products. Apparently I harbor a twisted desire to hurt the company that provides me almost all of my technology of choice today, despite being an early software developer for the Mac, helping start two Macinotosh software companies in the 1980s and 1990s, and working at Apple for 2 years in the early 90s.
The truth is, Apple's products weren't so good 15 years ago so I gradually switched to Windows for professional reasons. About 4 years go I bought an iPhone, and started to wake up to the fact that Apple had done a tremendous job moving the Mac platform to the intel architecture, and was very happy to replace my crappy dells with Apple products.
But that doesn't mean I wear blinders when their product teams and marketing department makes mistakes, or does something deceptive. -
I purchased a bundle of 5 movies thru itunes and only one is on my library. how do I get the other 4?
(I am not great with computers)Which OS version are you on?
Which Mac - model/year?
Did you download all 5 movies (depending on your connection, that could have taken quite some time)? Have you checked to see if they're available for download? -
How do I locate a movie that I rented and downloaded through ITunes? It does not show up in my purchased or downloads screens.
Have you looked in your video app.
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I have a mac mini that I use my itunes on. Purchased content shows up fine on the itunes library, movies, tv shows and music. I have linked my apple tv to it. When I check my computer library via the apple tv many of the movies, music and tv shows are missing. How can I fix this?
Welcome to the Apple Community.
Which Apple TV do you have. -
my old back had a lot of movies on it and it was stolen. i got a new one and it won't let me download my 400 dollars in movies into my library..all the movies show up on my purchased itemsbut when i click on them it does nothing how do i get my movie back??
if you cant download them > email the iTunes Store emaill support adn explian the situation adn they will give you a regrant of all your purchases.
expresslane.apple.com > click on iTunes > then iTunes Store > and choose the right prompts
but you should try the pas purchase thing in iTunes first because the regrant is a one time thing. > IE iTunes Store > purchases > click what you want > redownload
> but you do need iTunes 10.5 or later for it to work correctly .
i woudl ask for the regrant it you dont have the options for movies yet -
why do i keep getting this message when trying to view a movie: The shared library “iCloud Purchases” is not accepting connections at this time. Please try again later.
Same issue. What are they doing?
Macbook Pro Retina Yosemite 10.10.2 -
Im not able to download movies and music purchased from my iTunes on my iPad iOS 6.1. The download begings to show and once the dowload appears 100% done, I get a message "unable to download". please help
You have to have an internet connection, either wireless or through a computer with iTunes. When you choose Software Update you can only update to the latest version for your iPod Touch, iOS 6.1.6
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When I sync my iPod some of my purchases from iTunes transfer, but some do not. When I try to drag the songs onto the iPod icon it shows the 'crossed out' symbol and won't move them. I've tried synching from multiple computers that are all connected with home sharing but it still didn't do the trick.
Installing iTunes does not cause content to magically appear on the computer.
Your media is only where you put it.
iOS devices are not backup devices.
Copy the media from the old computer to the new computer. -
Rented movie not showing in iTV where purchased or iTunes.
Where is my rented movie? It's disappeared from iTV and not showing in iTunes. I have a receipt to prove the purchase.
Rentals disappear after 24 hours of first viewing them.
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I purchased the movie "Black Nativity" at midnight and selected to download later; it shows that the movie has been charged in my account for billing, however; I when I go to download the movie, it ask for it to be purchased versus download. I would like to know if I will be charged again for the movie upon selecting purchase movie? I would like some direction as for how to download the movie that I already purchased.
Clicking on its purchase price again may result in you being charged again. Does the Store > Check For Available Downloads menu option download it
Or does it show under the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage for downloading -
What should I do to download these movies that I can't find in my purchase tab
You checked "Videos" on the first iPad screen, under movies ?
If not did you check "Movies"on your computer?
iTunes, on your PC (MAC?) should have all the purchases you transferred to it from the iPad there.
Just sync them back as needed (You did transfer purchases, right?).
If you just deleted the videos without thought, yes that was a mistake, iTunes over the last month or so may have saved them any way and later downloaded them to your PC when you opened iTunes; if so you got lucky.
I've found the "Cloud" implementation to be inconsistent so far and I have been surprised to find videos downloaded to both my PC and my iPad even when I didn't want them on both.
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