Movie Rental Help

I rented a movie, downloaded it, and began to watch. 15 minutes into the movie it tells me the movie could not load. I kept trying to watch but the same pop up kept showing. I went to check to see if I had or had not fully downloaded the movie, I had.

contact _*iTunes Customer Support*_.
JGG

Similar Messages

  • I tunes movie rental help on the I pad

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    Reset the device and try again: Hold down the home button along with the sleep/wake button until you see the apple, then let go.

  • Help, on movie rental I

    Help, on movie rental I am getting continual message "we could not complete your iTunes store request. An unknown error occurred (-42110). There was an error in the iTunes store. Please try again later."   This message pops up every time I have completed  the dowlaod and it appaers as a finished downloan in the movie rental folder. I have deleted it multiple times and re-downloaded the same movie but always the same result.... Help

    See the "Error 3001,"  "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
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  • Was downlading a movie rental i purchsed after a while my internet got disconected and the download now has two errors and not succesfull download can you please help. :)

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    Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
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  • HT1390 Difficulties with movie rental! Help!!

    I downloaded a movie rental and watched two thirds of it. I stopped in and now can't get back into it. It only shows a stop sign and won't let me start the movie again.

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  • Movie Rentals and Purchases on IPad - What's wrong with this?

    Bought my very first Apple product...(IPad 64G WiFi only) last week.
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    HI Jeffrey and welcome...
    Make certain the time and date are correct on your PC.
    Click Start and then click Control Panel.
    Click "Date, Time, Language, and Regional Options" and then click Date and Time.
    Click the Date & Time tab.
    Make sure that the date and time settings are configured to use the current date and time and then click OK.
    Make sure you are running the latest version of iTunes. http://www.apple.com/itunes/download/
    Check the Firewall.
    From the Start menu, choose Control Panel.
    If the Control Panel is in Classic View, skip to step 4.
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    Click Windows Firewall.
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    You can report problems to Apple via the iTunes store. Launch iTunes. Select iTunes Store on the left. On the right side of that window select your account name. In the next window click: Purchase History then click: Report a Problem.
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  • Itunes Movie Rental Geographical Limitations and Offline Access

    I live in Canada and will be travelling to Vegas next month. I'd like to be well prepared with some movie rentals through itunes on my macbook air.
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    I've read through many boards (though there has been no clear answer) that many have been having issues playing movies without first having an internet connection.
    I've read that some iPad and iPod users report that there are no issues with watching rentals without any internet connection to begin with, but I have yet to hear a macbook user report the same.
    I was wondering if I could get a certain answer as to whether or not an itunes rental could be played WITHOUT ANY internet connection whatsoever to begin with on a MacBook Air.
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    Welcome to the Apple community.
    A number of people have reported similar issues recently, many appear to have found a discrepancy of some kind in their account settings and making changes to these settings or simply resetting them has resolved the matter.
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  • Can I transfer an iTunes movie rental from one computer to another?

    A movie I rented on one PC with iTunes Windows won't transfer to my main PC.  I'm using the latest version of iTunes and Windows 7. 
    I also have an iPhone 4s with iOS 6.  I can't transfer the movie rental there either. 
    (I want the movie on my main PC, because only that PC will show it on my TV.  Both PC's are suthorized.
    Help!

    Sorry, but rentals cannot be transferred from one computer to another. Unless someone's found a trick I haven't seen, if you want the rental on your main PC, you'll have to pay to rent it again. As to transferring the rental to your iPhone, see:
    http://support.apple.com/kb/HT1390
    Regards.

  • ITunes Movie Rental Playback too dark

    I have downloaded 100s of GBs of video podcasts, free TV programs, & other free video content from the iTunes Store since I obtained my Mac Mini (Early 2009 2.0GHz-4GB-320GB OSX.6.6, 'iTunes 10.2 (34)') in 11/2010, and they have all played admirably--no complaints--on my 14 year-old Samsung CRT SDTV (connected via Mini-DVI to VGA and this converter box [http://www.monoprice.com/products/product.asp?cid=101&cp_id=10114&cs_id=1011407&pid=4724&seq=1&format=2]. In fact, ANY video (QT, Flash, Silverlight, etc.) I've played on it has displayed wonderfully...this is mainly what the Mini is used for.
    (I should note that the Mini shipped with OS 10.6.3, but when I upgraded to 10.6.4, the overall display had a markedly richer, but darker quality to it--enhanced the desktop & apps' appearance, but (as many on these boards at the time decried) added darkness to all video. I went through convulsions re-calibrating the color using the provided system software, but could never quite get back to the as-purchased video luminance, and had to compromise with a "futzed" calibration. Subsequent OS updates have not changed this).
    However, last night, for the very first time--and I've had an iTunes account practically since the iTunes Store opened--I decided to make a real purchase, and rent a movie while visiting some friends. I brought my Mini & cables over, plugged into their similar vintage Panasonic SDTV the same way as into mine: via RCA jacks; had done this before to show it off, and everything displayed fine without a hitch. We also both have FiOS broadband internet. Before renting, everything was great--I showed off photos using the OS screen saver, then played with Front Row, watched a Danish cooking show podcast (quality was near normal SDTV), so, everything was functioning properly.
    I went into the iTunes Store and ordered the rental for "Inception" (no HD option, and I have iTunes configured to always play SD quality in prefs). Not five minutes after the download began (it said the 2GB+ file would d/l completely in 62 minutes), I double-clicked on the Inception icon to begin playing, and when the video window appeared, clicked the diagonal arrows to go into full screen. Boy, was this video dark! We might have thought it was intentionally produced that way, but one of my friends had seen the film in the theater, so I knew something was wrong. After half an hour of suffering (could not make out details at all--we were actually missing plot items), I paused the movie, and went into display prefs to try to lighten things up--didn't have time to do a full-blown re-calibration, but I unchecked "Show profiles for this display only" and picked a non-specific profile that was the brightest. It helped some, but at that point I figured I'd never rent from iTunes again...really a waste of $4 (beforehand, my friends were going to get the DVD from Redbox for $1, and told them the $3 savings would not be worth it).
    After 90 minutes or so, I attempted to rewind a bit on the Apple Remote (old white version) as I had already done many times--but this time I supposed I held the "back" button too long, and the movie display disappeared completely. "WhaddidIdo?" So, I double-clicked the Inception icon in iTunes Rentals again, maximized to full screen, and was rather confused--the new movie window was SO BRIGHT AND FULL OF PREVIOUSLY UNSEEN DETAIL that I had trouble finding where I had originally intended to rewind to...the difference was so great, it seemed like a different film! "Don't touch anything else now!" my friends implored: "Leave it like that! That's how it looked in the theater."
    WHUHAPPEND?
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    Any ideas, folks? I sure am skeptical now of purchasing ANYTHING ELSE on iTunes again.

    Hi Epski
    Let us know how you go as i'm having the same issue also. I upgraded to yosemite and itunes 12 at the same time and thought the OS upgrade was the issue. I downgraded back to Mavericks again (for lots of reasons i won't go in to here) thinking this would fix the problem but it didn't.
    When i play any video content from itunes 12 in full screen goes dark once the controls fade away. QT, appletv or anything else plays them perfectly, as per itunes 11!
    You don't have a Samsung TV by any chance do you?

  • Movie Rentals / Purchased TV Shows no longer play on iTunes

    Playing movie rentals and purchased TV shows have been working just fine on iTunes until a few days ago when I attempted to watch a movie rental, a pop-up warning came on and I pressed OK too quickly to fully read it. It said something about being incompatible. Unfortunately, since the error, I'm unable to watch the movie or any of the purchased TV shows on my MacBook Pro. All I get is a black screen with nothing happening after repeatedly pressing the Play button. I've tried to delete and re-download the TV shows, and iTunes Support has had me delete the movie and TV shows and re-download them. Still getting the black screen. Can anyone help??

    The lack of a purchase date, although I am not quite sure why it happens, does not in itself prevent the track from being authorized and played.  However, since the account name is correct and they have disappeared from your purchase history, something may have been corrupted.
    Unless someone here has a better idea,  you should take it up with iTunes Customer Service.

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