Movie rental issues on iPad

Anyone else having issues renting movies where rentals either downloaded directly to an ipad or downloaded to a Mac and then transferred to an ipad disappear? This has happened to me at least half a dozen times. Anyone else have a similar experience? To be clear, the initial transfer from Mac to ipad generally goes fine, but at some point along the way before i have a chance to watch it, the movie disappears as a rental. Looks like the HD space is still occupied (at least judging by free space on the ipad), but the movie isn't recognized / available.

There may not be a way unless you restore. I did a search and found threads with no real answer like this one:
http://discussions.apple.com/thread.jspa?messageID=11622231&#11622231

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How do I transfer an itunes movie rental to my ipad 3?

How do i transfer an itunes movie rental to my ipad 3? The downloaded movie is under "Rentals". When I click on "Rentals", I see the movie, but I I don't see any option to transfer to my ipad. The rented movie does not show up under "Movies".

Forgot to mention I am trying to transfer movie rental from pc to ipad.

Ipad 2 movie rental issue..."cannot open"

I rented 2 movies for a flight last weekend, and when I went to watch them, I received an error message stating that either of the movies "cannot open". Apple did refund the rental costs, but I want to know why they didn't work in the first place. I'm running iOS 5 on my ipad. I just don't want this to happen again to me. Any advice as to what happened??

I had the same problem too! I downloaded 7 rental movies for a week's fishing trip in France (NO internet connection for the week). Started playing the 1st one on the first night there, and it seemed just fine. Stopped the film halfway through, and when trying to start it again later that evening, got the dreaded "cannot open" message! Tried all the other films (including the one I'd already started to watch), and got the same "cannot open" message. None of them worked for the entire trip. When I got home the following week and connected to WiFi, they all started playing just fine. Turned the iPad to airplane mode, and started getting the error message again.
I opened a case with Apple Support (who have refunded the payments for all 7 movies) and they're trying to tell me it's a download issue! I'm not so sure - I think the movies are all downloaded just fine - but it seems to be some sort of validation issue requiring internet connection (though, if that's the case, I don't know why the one I'd already started to watch was giving the same error message when I went back to complete it!??)
On their latest support email, they've said the following....
"when you download more than 2 movie rentals at a time they will not be completely downloaded and will not play completely and will show the message "cannot open", therefore I advise you to whenever you download movie rentals always download one at a time"
I'll try this next time, as I did download all 7 rentals at the same time, but I'm still dubious that it's a download issue as I've definitely downloaded multiple rentals previously, and not suffered this problem before

Movie rental search on iPad

I've searched and searched discussions with no results.... How do I search the iTunes store on my iPad to find JUST movie RENTALS? So often, going thru the movies I'll "view" one only to find that it is not rentable. I read that on a computer there is a "power search" to narrow results to see just rentals. But it's kinda senseless to have to boot up the computer for this feature. I truly hope it is available on the iPad. How do I narrow my results? Please help!!!!

There may not be a way unless you restore. I did a search and found threads with no real answer like this one:
http://discussions.apple.com/thread.jspa?messageID=11622231&#11622231

Movie Rental Download on IPad Error

I have 3 movie rentals that I have not been able to download. At this time I would like to clear them from the IPad. Everytime I open the IPad Applications it requests my password so it can start a new download only to get another error.
How do I clear this?

There may not be a way unless you restore. I did a search and found threads with no real answer like this one:
http://discussions.apple.com/thread.jspa?messageID=11622231&#11622231

HT2729 I can't find movie rentals on my iPad, even though in iTunes it says they are on my iPad. Not in Videos, of course.

I rented movies from iTunes and although it says they were transferred on to my iPad, I can't find these movies anywhere! And yes, I did look in Videos and also searched them on the search screen.

You dont just sync rental movies to the iPad - you "Move" them in the movies tab of iTunes while the iPad is connected, iTunes is running and with the iPad selected on the left side under devices and then you sync. You must be connected to the Internet as well in order for the movies to move to the iPad.
Therefore you can't auto sync movie rentals from iTunes to the iPad. Do you auto sync?
I found this from another discussion.
http://www.dvd-to-ipad-mac.com/ipad-tutorials/transfer-rented-movie-from-itunes- to-ipad.html

Movie rental issue on my IPad

As soon as I try to update my card information on my iPad to rent a movie. It gives me a message to contact iTunes support, any help would be greatly appreciated. I updated my info already from my computer on the site, but it still doesn't let me rent or purchase. Help

Have you contacted iTunes support ? If not then you can contact them via this page and ask them why the message is appearing : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

Itunes rental issue on iPad. What's the deal?

I rented a movie on itunes to download to a brand new ipad mini 16gm wifi only (non retina). The movie downloaded and then kept "processing" for about a half hour. Finally i clicked on the video app and it was there. I pressed play and it went to a black screen and then quit back to the video app menu. I clicked on the cloud and it said I already rented it and that i need to go to the doanloads to manage the download. HUH?! there is no download manager in itunes or the video app. I contacted Apple support and they credited my account with a free rental and told me to delete it from the ipad and start over. Unfotunately, it will not delete from the iPad and itunes keeps telling me that I already rented it and to check the downloads (which does not exist). I went to the apple store, which is near my house and they were confused as well. Tey couldnt figure it out and one emplyeee said he has had the same issue on his.
This has been an issue dating back to when I had an iPad 1. A web search shows this to be a common issue. So we have a Apple device that cannot function properly with an Apple program and server and this has been an issue since 2010. Am I the only one that thinks that is unacceptable?

Have yo checked in sys preferences under engery saver to see the length of time before your display sleeps? and if it is checked to dim the screen before sleeping? Also as the lighting in your room changes the ambient light sensor adjusts display and keyboard back lighting.
Joseph

Past movie rentals appear on iPad

I have an iPad 2 running iOS 6.01. I was looking on the "On This iPad" page in iTunes 11 today, and saw that under Rentals was a greyed-out item for a movie that I did rent, but watched and deleted well over a year ago. Any ideas on how I can get rid of it? It's not taking up any space on the iPad.

I'm running iOS 6.01. I am not syncing any movies or tv shows from iTunes to my iPad. And I have not downloaded any videos or tv shows directly to my iPad. There is no data in the usage settings that indicates any storage is being taken up by videos. When I open the Video app, I see the No Videos splash screen.
I tried the "reboot" as you mentioned and the issue persists.
Thanks.

Movie rental issues

Ok looking for some assistance on this one since I cannot figure out, I have searched and no one has really come up with a good easy to understand English like explanation on how to resolve it since I have attempted all those that are out there as well as those wonderful little tidbits from Apple, who have no real explanation on how to resolve it as well. Ok - diatribe over - here is the issue.
I have rented several movies over the last couple of months and I continually receive errors on the downloads that vary to network connectivity, which are bogus, to not having enough access privileges, to failing on the download due to the infamous Error -50 which seems so descriptive.
So now if that wasn't frustrating enough, I was finally able to get one movie downloaded and then I could not transfer it to my iPad said it was already sync'd to another device, ugh!!! so being a loyal customer I attempted to try this again and wow go figure I went back down the same path but now the original movies that I wanted continue to appear in my downloads and I cannot get them to go away so every download is continually slowed because they keep reappearing.
So hopefully I have entertained some of you and not wasted your time, I am looking for some assistance for those wonderful geniuses out there that speak a little known language known as English and can explain as to how I can resolve this wonderful little quandry, that from what I can tell from a simple Google search seems to be happening to many of us out there, resolve this. Appreciate your interest and patience in this rant and thanks in advance.

The section in this article pertaining to Specific Conditions and Alert Messages offers troubleshooting for Error -50 when downloading content from the iTunes Store:
http://support.apple.com/kb/TS3297
With regards to those items that are stuck in your account's download queue, I regret to inform you that it is not possible to delete files from your iTunes Store account's download queue as a customer. This feature is an iTunes failsafe in place to protect against the accidental deletion of files prior to download completion. iTunes Store Customer Support will have to assist you with this.You can contact them via:
http://www.apple.com/support/itunes/contact/

Can't find movie rentals on my iPad

We rented 6 movies through iTunes on my son's pc and they look like they are on his iPad when we look at it through the iTunes on his PC but when we go and look on the actual iPad, we can't see them anywhere.
Am I missing something here?
Marcus

I think somehow what I'm trying to say is getting jumbled up from my head to the keyboard lol
For some reason he had to plug his iPad into his computer and power up iTunes in order to be able to rent the movies - he chose HD
When iTunes is open on his deksktop and the device "Jacob's iPad" is selected we can see the movies on his iPad like you showed in the first example you showed via the 8:25pm response.
If we disconnect the iPad from the desktop we can't find any of the movies on it - not using the Video app or through the iTunes app on the iPad.
We've basically deleted almost everything off the iPad in order to have enough room (32GB iPad) so that isn't the issue - we just can't find the darn things on the actual iPad.
I'm tempted to just reset the unit to factory settings and start from scratch but worry I'll lose the movies he has already rented and paid for via a credit given to him by his mom.

Movie rental direct to iPad?

I am new to iPad and am having trouble with movie rnetals. Can one download directly to an iPad? I have tried twice and have not been able to find the downloaded movie once it seems to have finished. I read elseswhere that you may need to rdownload to a laptop or cumputer and then transfer to the iPad. So what's the best way to do this?

You should be able to download it directly on the iPad, and it should then appear in the Videos app (iTunes on the iPad is just the iTunes store) :
If you do download it directly on the iPad you can't then copy it to your computer. if you rent and download it on your computer you can then sync it to the iPad.

HT2729 Where is my movie rental on my ipad

I rented a movie. It downloaded onto my iPad. I can't find it in my library to play it.

Have you checked the Videos App on the iPad?

Movie rentals disappear from IPad when trying to download

This is the second time this has happened now whilst using IOS7 on IPad. Try and rent a movie and it does not appear to download or appears to only partially download. Click on the little cloud icon or the download circle to restart the download and the video simply disappears. Fortunately we have been able to get a refund by using the report a problem option when we get the email receipt.

What do you mean it doesn't recognize it? Are you getting a message that the password is incorrect?
Sign out of your Apple ID, restart your iPad and sign in again. Settings>iTunes & App Store>Apple ID>Tap your ID and sign out.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go go back to Settings>iTunes & App Store>Apple ID. Sign in again.

Movie rental issue

I rented an HD movie and it doesn't play right on my laptop for whatever reason. So, I went to my iTunes on my other computer, opened up the rental folder and saw my rental there, BUT iTunes will not play it since it is authorized to play on another device or computer. How can I fix this?

If you can't resolve the problem on the laptop, click here and request assistance.
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Movie rental issues on iPad

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