Movie rental keeps pausing

Movie (rental) keeps pausing very frustrating...viewed one last week it was fine.

Hey rossfromwarren,
Thanks for the question. It sounds like you were experiencing an issue with an iTunes Movie Rental. Due to the time limits associated with rentals, you may wish to report a problem with your purchase if the issue was not resolved before expiration:
Report an problem with an item you bought from the iTunes Store, App Store, Mac App Store, or iBooks Store - Apple Support
http://support.apple.com/en-us/HT1933
Thanks,
Matt M.

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Apple tv movie rental keeps pausing as if buffering every few seconds, started over and now says to lower the video res, what is up

apple tv movie rental keeps pausing as if buffering every few seconds, started over and now says to lower the video res, what is up

Thanks for the pointers folks. Yeah, 1.5GB is pretty poor isn't it? There are other suppliers, but you have to get a their phone line installed to access the internet so it's an £85 setup fee plus a day off work for a guy to come round and drill a hole in your wall before you even get to the monthly costs.
Don't get me wrong though - I'm certainly not an Apple basher, but am equally frustrated with both them and the ISP.
Virgin Media spend all kinds of money advertising their broadband as the fastest in the UK, but don't tell you (up front anyway) that you'll be cut off if you actually try and use it.
Apple on the other hand carry on with their 'it just works' mantra, but with Apple TV this only applies if you meet certain criteria (again, not mentioned up front).
I guess it aint a biggie, as i was gifted my Apple TV, and love all the other stuff it does, but from the number of posts on this forum can see that there's a lot of angry customers out there who want explanations as to why they're having similar problems to me.
Will be very interesting to see if Apple release any kind of software update that turns the flash drive from a buffer to permanent storage, to at least ease some of the pain...
Message was edited by: McGinty

HD Movie Rentals keep pausing

Hello All,
I just got Apple TV and decided to rent a movie for my kids. The movie appeared to download very rapidly. We got a message that said it would be available in 50 minutes but then it showed we could start playing it about a minute after we got that initial message. When we started playing the movie, it kept pausing every couple of minutes. It made it unwatchable. Has anyone experienced this problem before?
Thanks for your help in advance.
Nik H

The Apple TV calculates when the movie can start and guarantee uninterrupted playback, this of course depends on a fairly consistent Internet speed. If your Internet speed fluctuates you may see the behaviour you have noticed and you may wish to wait a while before actually starting the movie.

My itunes movie rental keeps freezing how can i continue watching it?

my itunes movie rental is frozen and will not let me watch past a little over an hour and half. how can i continue my movie?

Hey rossfromwarren,
Thanks for the question. It sounds like you were experiencing an issue with an iTunes Movie Rental. Due to the time limits associated with rentals, you may wish to report a problem with your purchase if the issue was not resolved before expiration:
Report an problem with an item you bought from the iTunes Store, App Store, Mac App Store, or iBooks Store - Apple Support
http://support.apple.com/en-us/HT1933
Thanks,
Matt M.

.mov files keep pausing the images with 7.4. What am I doing wrong?

I play a .mov and the video keeps stoping and starting on me. The audio still plays fine. Has anyone else had this problem?
Message was edited by: sledge2071

Do a clean install and delete the Firefox program folder.
* Download a fresh Firefox copy and save the file to the desktop.
* Firefox 8.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.
* Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
* http://kb.mozillazine.org/Profile_folder_-_Firefox
* http://kb.mozillazine.org/Profile_backup

TS1717 iTunes movie rental stops playing on ipad

iTunes movie rental keeps freezing at same point in rental is there anything I can do?

I have the same problem. At first I got this message:
This movie can be played only on displays that support HDCP (High-bandwidth Digital Content Protection).
I have a brand new macbook pro 15" with a 2.2 GHz Intel Core i7 and 8GB of ram. I have purchased numerous TV episodes in both HD & SD and have no issues. i rented this movie yesterday and could only play it via my Apple TV. I haven't installed the latest OS update but my itunes is up to date and like I mentioned I can play everything else.
I just tried again after changing the setting to switch displays to save power. Now every time I try to play the movie it asks me to authorize my computer, then tells me its already authozied, then gives me a black screen in play mode with no movement on the play indicator.

Can I get a refund on a movie rental i ordered that keeps freezing half way through the movie?

Can I get a refund on a movie rental i ordered that keeps freezing half way through the movie?

No, but they will likely let you redownload it if you report the problem:
How to report an issue with Your iTunes Store purchase

HT203200 Movie Rental error - i keep getting the message "We could not complete your Itunes store request. an unknown error occured (-42110). There was an error in the Itunes store. Please try again later.... any help?

Movie Rental error - i keep getting the message "We could not complete your Itunes store request. an unknown error occured (-42110). There was an error in the Itunes store. Please try again later.... any help?

Perhaps try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

I can't get the movie to play right, it keeps pausing and skipping

I bought a movie on itunes a when i try to watch it keeps pausing and skipping. how do i fix this, so i can watch it

Check in iTunes - got to the store home page with the small house icon.
On the right side of teh screen under QuickLinks is there a Purchased section?
If so check if this had Movies/Films when you click it, if so hopefully purchases will show up. If you uncheck the box for HD downloads you may then be able to get the SD version.
Also in iTunes Preferences for the Store you can select preferred HD resolution of 720p or 1080p for downloading.
If you don't have a section for previous purchases contact iTunes support and tell them the issue.
AC

HT1390 How long can you keep a movie rental, once it's downloaded? Do u need wifi to watch it?

How long can you keep a movie rental, once it's downloaded? Do u need wifi to watch it?

As long as it's been fully downloaded then you shouldn't need to be online in order to watch it.
As to how long you have to watch it, from here :
You have 30 days from the time of rental to watch your movie, and 24 hours (in the US) or 48 hours (elsewhere) after you've started viewing to finish it. Once the rental period expires, the movie will disappear from your iTunes library.

HT1725 Why can't my movie rental be downloaded? I keep getting "download error" message and I have astrong signal?

I have tried to download a rented movie but keep getting the "unable to download" at this time message. What's wrong? This is all new to me.

Look at this RSS example. View source. It's an XML file with a list of audio files. You can subscribe to the feed and have it saved to iTunes etc...for import into iPod, or Live Bookmarks, or Browser bookmarks or some other RSS aggregator on your PC.
Or you can click on individual links to launch your player.
http://www.plaino.com/mp3s5/wimpy_podcast.php
My suggestion is to provide options for as many users as possible. Not everyone has an iPod, not everyone has Flash player capability.
Read this again
http://www.wimpyplayer.com/docs/mp3/index.php?m=playlists&p=playlist.podcast.html
Nancy O.
Alt-Web Design & A
Web | Graphics | Print | Media Specialists
http://alt-web.com/
http://twitter.com/altweb

Movie (rental) download stopped in error. Cannot download movie.

I pressed pause on Apple TV (2) remote by mistake twice, thus stopping movie (rental) download. Now unable to find. When trying to download again, message reads "You have already rented this movie, go to Settings and check in Download". There is no "Download" option in settings. Cannot purchase the movie either, same message. No trace of the movie but it has disappeared from my Wish list so system def thinks I have it. Have tried "check rentals' in Settings but the little circle just keeps going round and round and round. Any ideas of how to rent this movie??? Ihave not been charged for the movie so am confused, cannot download it but not charged for it. Any ideas? Thank you!!

Try logging out and back into your iTunes account, this worked for me as the rental tab (which had been invisible until then) appeared and my movie was there. Check rentals is a dead end.

Movie Rentals and Purchases on IPad - What's wrong with this?

Bought my very first Apple product...(IPad 64G WiFi only) last week.
I intended to use it just to keep me busy reading, watching movies, playing games, on all the long flights to Europe and Asia that I take.
So yesterday I excitedly set up an ITunes account, and downloaded 4 movie rentals, and purchased one other movie (Angels and Demons). All HD. I just figure I'd let it run all night and I'd see the movies the next morning.
The rentals all appear to have downloaded, and they show up in the videos section. HOWEVER, they are ALL marked "Expires in 17 hours". Never started watching any of them, why are they already set to expire? The rental info section of Itunes says I have 30 days to start watching, then 24 hours after that til they expire.
As for the purchased movie, th it appeared stuck on the "tap to retry" icon, which I did several times, with repeated errors, until the download icon simply disappeared and no sign of the dowload status or the actual movie anywhere.
I DID get billed for all of these. This is like 40 bucks worth of stuff.
Everyone who uses MAC stuff always brags about how great it is, how excellent customer service is, how things just "work", etc.
Color me WAY not impressed. No answers to my emails sent through ITunes help (yes, I checked spam folder) and no movies for my flight to China this weekend.
Any suggestions on things to change to make it work better next time? OR just buy a **** portable DVD player for 400 bucks less than an Ipad?

HI Jeffrey and welcome...
Make certain the time and date are correct on your PC.
Click Start and then click Control Panel.
Click "Date, Time, Language, and Regional Options" and then click Date and Time.
Click the Date & Time tab.
Make sure that the date and time settings are configured to use the current date and time and then click OK.
Make sure you are running the latest version of iTunes. http://www.apple.com/itunes/download/
Check the Firewall.
From the Start menu, choose Control Panel.
If the Control Panel is in Classic View, skip to step 4.
On Windows 7 and Vista, click Security; on Windows XP, click Security Center.
Click Windows Firewall.
On Windows 7 and Vista, click Change Settings; if asked for permission by Windows, click Continue; make sure the “Block all incoming connections” option is *not selected.*
Click the Exceptions tab.
Check the iTunes box.
Click OK.
You can report problems to Apple via the iTunes store. Launch iTunes. Select iTunes Store on the left. On the right side of that window select your account name. In the next window click: Purchase History then click: Report a Problem.
More support options here: http://www.apple.com/support/ipad/contact/
Carolyn

ITunes Movie Rental Playback too dark

I have downloaded 100s of GBs of video podcasts, free TV programs, & other free video content from the iTunes Store since I obtained my Mac Mini (Early 2009 2.0GHz-4GB-320GB OSX.6.6, 'iTunes 10.2 (34)') in 11/2010, and they have all played admirably--no complaints--on my 14 year-old Samsung CRT SDTV (connected via Mini-DVI to VGA and this converter box [http://www.monoprice.com/products/product.asp?cid=101&cp_id=10114&cs_id=1011407&pid=4724&seq=1&format=2]. In fact, ANY video (QT, Flash, Silverlight, etc.) I've played on it has displayed wonderfully...this is mainly what the Mini is used for.
(I should note that the Mini shipped with OS 10.6.3, but when I upgraded to 10.6.4, the overall display had a markedly richer, but darker quality to it--enhanced the desktop & apps' appearance, but (as many on these boards at the time decried) added darkness to all video. I went through convulsions re-calibrating the color using the provided system software, but could never quite get back to the as-purchased video luminance, and had to compromise with a "futzed" calibration. Subsequent OS updates have not changed this).
However, last night, for the very first time--and I've had an iTunes account practically since the iTunes Store opened--I decided to make a real purchase, and rent a movie while visiting some friends. I brought my Mini & cables over, plugged into their similar vintage Panasonic SDTV the same way as into mine: via RCA jacks; had done this before to show it off, and everything displayed fine without a hitch. We also both have FiOS broadband internet. Before renting, everything was great--I showed off photos using the OS screen saver, then played with Front Row, watched a Danish cooking show podcast (quality was near normal SDTV), so, everything was functioning properly.
I went into the iTunes Store and ordered the rental for "Inception" (no HD option, and I have iTunes configured to always play SD quality in prefs). Not five minutes after the download began (it said the 2GB+ file would d/l completely in 62 minutes), I double-clicked on the Inception icon to begin playing, and when the video window appeared, clicked the diagonal arrows to go into full screen. Boy, was this video dark! We might have thought it was intentionally produced that way, but one of my friends had seen the film in the theater, so I knew something was wrong. After half an hour of suffering (could not make out details at all--we were actually missing plot items), I paused the movie, and went into display prefs to try to lighten things up--didn't have time to do a full-blown re-calibration, but I unchecked "Show profiles for this display only" and picked a non-specific profile that was the brightest. It helped some, but at that point I figured I'd never rent from iTunes again...really a waste of $4 (beforehand, my friends were going to get the DVD from Redbox for $1, and told them the $3 savings would not be worth it).
After 90 minutes or so, I attempted to rewind a bit on the Apple Remote (old white version) as I had already done many times--but this time I supposed I held the "back" button too long, and the movie display disappeared completely. "WhaddidIdo?" So, I double-clicked the Inception icon in iTunes Rentals again, maximized to full screen, and was rather confused--the new movie window was SO BRIGHT AND FULL OF PREVIOUSLY UNSEEN DETAIL that I had trouble finding where I had originally intended to rewind to...the difference was so great, it seemed like a different film! "Don't touch anything else now!" my friends implored: "Leave it like that! That's how it looked in the theater."
WHUHAPPEND?
After the film's end, I stopped it just as the credits began, and went back to watch the beginning again...watched for half an hour or so to get what we had missed in the darkness. Then, being late, stopped it and shut down, intending to watch more of it at home before the file expired this evening. Despite the late hour, I couldn't resist hooking up my Mini at home again and trying it out. BUMMER. I could watch it, but it was back to the "dark ages." All my other videos--podcasts, streaming flash, whatever--all still look great. Just not this paid movie rental.
Any ideas, folks? I sure am skeptical now of purchasing ANYTHING ELSE on iTunes again.

Hi Epski
Let us know how you go as i'm having the same issue also. I upgraded to yosemite and itunes 12 at the same time and thought the OS upgrade was the issue. I downgraded back to Mavericks again (for lots of reasons i won't go in to here) thinking this would fix the problem but it didn't.
When i play any video content from itunes 12 in full screen goes dark once the controls fade away. QT, appletv or anything else plays them perfectly, as per itunes 11!
You don't have a Samsung TV by any chance do you?

Why does video via home sharing on my iPhone and iPad keep pausing?

Ok, getting pretty frustrated with this. Everytime my wife or I try to watch movies on our iPhone or iPad with home sharing, the video keeps pausing. At first it seems to do it every five minutes or so, then gets to the point where as soon as you press the play button again, it pauses. Tried searching for the problem, but didn't find anything. We're not losing wifi connection, so I don't know what's going on.

I have this issue as well... It's extremely frustrating. Especially since no one seems to know how to fix it.
From what I can tell, the video isn't streaming to the iDevice quickly enough, so it keeps pausing. My setup at home is all my iTunes library is on a separate HDD connected to my mac via USB and streamed to my iPad via our WiFi. I don't know if travelling through so many devices would slow it down enough to cause it to keep pausing, especially with HD movies. The funny thing is, it works fine between my iMac and my MacBook, so it's the iPad/iPhone that's to blame.
All I can suggest is what I've been doing, which is by no means a solid solution since it sometimes helps the issue and sometimes makes no difference. I restart my iPad/iPhone and I restart iTunes and keep network traffic to a minimum. I've also converted allot of my movies and TV shows to a lower bitrate in the hope that they will play smoother, at a sacrifice of image quality...
To be honest, what I tend to do at the moment is just sync a movie to my iPad when I'm near the computer then, when I'm done, delete it to save space.
I'm afraid that's all I can do to help... I really hope iOS 5 does something to fix this issue since I use home sharing allot and I hate it when it decides not to work.

Movie rental keeps pausing

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