Movie rental not playing 6 hours remaining

My partner rented a movie last night and watched most of it. This morning, I wanted to watch the movie since I wasn't available last night. My Apple TV says I have 6 hours remaining on my rental. When I try to play it, it freezes. I try to skip ahead a chapter, and it pauses. I try to fast forward, and it pauses.
I would like to know how I can fix it
OR
how I can get a refund.

I thought so, however I just unplugged it and it seems to have done the trick.

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Movie rental not playing.

I rented "once" on itunes. It payed for it, downloaded and put it in my library. It even started the 24 hr countdown, but instead of playing it, it just crashes my computer.
All of the movies I've purchased work on my computer, only the ne that I've rented crashes the system.
How do I get a refund?
I don't really want to rent movies on there anymore, I just want my money back.

You should have received a receipt for that movie rental. So on the receipt, click "Report Problem" next to the item name. You'll be redirected to the iTunes, then just explain what happened to you.
I also think you should not blame Apple for that, once your problem comes possibly from you computer and not from the Service you bought!

Itunes Movie Rental Not Playing

I just rented a movie from itunes, it said it was ready to play but i chose to watch later. When I hit play button, It goes into player mode but nothing happens, when i scroll through the film the still images apprear but its not playing.
Can Anyone Help ?

I have the same problem. At first I got this message:
This movie can be played only on displays that support HDCP (High-bandwidth Digital Content Protection).
I have a brand new macbook pro 15" with a 2.2 GHz Intel Core i7 and 8GB of ram. I have purchased numerous TV episodes in both HD & SD and have no issues. i rented this movie yesterday and could only play it via my Apple TV. I haven't installed the latest OS update but my itunes is up to date and like I mentioned I can play everything else.
I just tried again after changing the setting to switch displays to save power. Now every time I try to play the movie it asks me to authorize my computer, then tells me its already authozied, then gives me a black screen in play mode with no movement on the play indicator.

Movie Rentals not playing

My computer is authorized but it why won't it allow to play the movie I rented?

Same for me. Movie froze. Very frustrating when I have watched hundreds of Netflix movies with no problem.

HT1657 My rental movie is not playing, and I have 24 hours to watch it, and I did want to watch it tonight, can I get reimbursed?

My rental movie is not playing, and I have 24 hours to watch it, and I did want to watch it tonight, can I get reimbursed?

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

Movie rental not showing up in play list even though I confirmed purchase - where did it go?

Movie rental not showing up in play list even though I confirmed purchase - where did it go?

Downloaded films (and those synced from your computer) should be in the Videos app (iTunes on the iPad is just the iTunes store) :

Rented movie does not play after download if not connected to the internet

rented movie does not play after download if not connected to the internet

Hello b noir.
Thank you for your interest in solving my problem.
What I did I opened iTune. I read the information about what does my computener need to play back a rented movie. My computer is okay to play back rental movies. So I went to the iTunes store, I searched for the movie I want to watch, i singned in into my Mac account and I bought the movie. The movie started to download to my computer, it took some time because I bought a HD version, but it never stop and after a couple of hours or little less the movie was in the Rented folder of my iTunes and also I checked to be sure that was in the movie folder. So, next day I open iTunes and click on the movie, it opens but I wait for five minuetes and never started to play back, so I tried several time and I looked for info in different internet forums but I couldn't find anything that help. So I posted the problem in this forum and also I called Apple. Apple contacted me and they let me to download the movie again. So I did it and now I will watch the movie later. Not sure if the movie will play back normally or if I am going to have the same problem. I'll keep you posted.
Apple representative did not know why this happened.
Thanks.

HT204370 I purchased a movie yesterday and started the download. The download seemed to hang up at about 90%. Finally, it showed that it was ready to watch, but the movie will not play. Download is apparently corrupt. How do I get a working version?

I purchased a movie yesterday and started the download. The download seemed to hang up at about 90%. Finally, it showed that it was ready to watch, but the movie will not play. Download is apparently corrupt. How do I get a working version?

Depending upon what country that you are in (films can't be re-downloaded in all countries) then try deleting the film from your iPad and redownload it via the Purchased tab in the iTunes store app (or the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes).
If you aren't in a country where you can re-download films, or if you have problems with the re-downloaded version, then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

Certain flash movies will not play - including Adobe TV movies with Dreamweaver tutorials

For months, certain .swf movies will not play. No error, won't even load the player. I thought it was because of IE8 which I installed several months ago. Now I loaded Firefox and Opera and the movies still do not play in those browsers either. At least I get an error message "TypeError: Error #1009: Cannot access a property or method of a null object reference".
I have newly installed Dreamweaver CS4 and when I launch it, there are links to Adobe TV videos. These will not play. Here is an example of a video that will not play: http://tv.adobe.com/watch/inside-the-dreamlabs/dreamweaver-cs4-live-preview/
I have googled the error but the results seem to be developers talking about code in Action Script 3.
Can someone please help? I have spent hours trying to get this resolved.
My Flash Player version is 10,0,45,2 and I had the issue when I was at 10,0,32 whatever as well.

Ya, it's a very old post. This forum actually has a very high response rate (more than 90%+) thanks to people like Pat, Carl and Xircal who volunteer their time and knowledge to help the community.

ITunes movies will not play; blank window.

I recently purchased several HD movies from the iTunes Store (~$15.00 or more each), and now I've discovered they will not play on my MacPro (I do not own a TV.)
When I click the movies a separate window opens (as usual), but it remains black and nothing plays, If I move the movie window to another screen (I have three 30" Apple Cinema displays connected to a 2010 MacPro) the movies still will not play on any of the screens. If I change the iTunes settings to open the movie in the iTunes window, the movies still does not play. This problem seems to be recent, I have purchased MANY HD moves/TV shows from the ITunes store and have not had this problem until very recently (a month or so.)
If I try to open the movie with QuickTime instead of iTunes I get this message: "This movie cannot be played because it is on a display that is not authorized to play protected movies. Try moving this window to a different display or disconnecting any displays that are not HDCP authorized."
The only thing I can find buried in the iTunes Terms and Conditions is "(viii) An HDCP connection is required to view content transmitted over HDMI." But I am not transmitting over HDMI, the displays are connected directly to the MacPro and I don't have any HDMI cables connected to the machine. There is NOTHING at the time of purchase that indicates the HD movie will not play on my Apple displays.
Is it just the HD version of the movie? Would the SD version play OK?
How can the displays I'm using not be "authorized" it's an Apple display, using Apple cables/adapters connected to an Apple MacPro.
Any insight, information, or constructive help would be greatly appreciated (I do have a Apple support call scheduled for tomorrow...)
Thanks.

Hi there,
You may find the information in the article below helpful.
iTunes: Purchasing and viewing HD videos
http://support.apple.com/kb/ht3209
-Griff W.

ITunes purchased videos and all DRM movies will not play on iOS 8 devices when streamed from an external drive (or streamed from other wireless devices). Any solution in sight?

Video streaming of DRM movies, purchased from iTunes and other vendors, to any iOS device is not working.

I am not sure if you really understand the issue at hand. Possibly that you are just scanning, not reading the whole text, or simply that you just want to close a thread with your last words or derail it for whatever strange reason. So far you have been more destructive than helpful, but again this could be ignorance at best.
If you would have had the decency to read the entire thread you would have come to the conclusion that every manufacturer, I came across, has posted FAQ's to this issue but Apple. Find a short excerpt below:
SeaGate http://knowledge.seagate.com/articles/en_US/FAQ/006135en?language=en_US <http://knowledge.seagate.com/articles/en_US/FAQ/006135en?language=en_US> Playing DRM (Digital Rights Management) protected movies in Seagate Media App Information regarding remote streaming of DRM protected movies. Most forms of DRM (Digital Rights Management) will prevent playing movies on unauthorized devices or from remote storage hosted on wireless drives or NAS drives(Seagate Wireless, Seagate Wireless Plus, Seagate Central or Seagate Personal Cloud). Movies purchased from iTunes can be streamed to iOS 6 and iOS 7 devices which were authorized from remote storage (the video could be selected in Seagate Media App and would be played in a Safari browser), however in iOS 8 this has stopped working. A bug has been filed with Apple, however this functionality has not been restored. Therefore, DRM protected movies purchased on iTunes can no longer be played on devices running iOS 8.
SanDisk http://kb.sandisk.com/app/answers/detail/a_id/16668/kw/itunes <http://kb.sandisk.com/app/answers/detail/a_id/16668/kw/itunes> Videos purchased or rented from iTunes will not play in iOS 8 The SanDisk Wireless Media Drive and Wireless Flash Drive support streaming of DRM protected iTunes purchased movie content to authorized devices in iOS 6 and iOS 7 ONLY. The DRM protected content is opened in Safari where the DRM is decrypted and the video is played. iOS 8 issue In iOS 8 Apple device has NOT enabled Safari based DRM decryption. Therefore DRM protected content, i.e. purchased movies or TV shows from iTunes, CANNOT be streamed from the Media Drive/WFD in iOS 8. This issue has been reported to Apple. We do not have any estimated date when Safari will support DRM decryption of iTunes purchased content.
in contrast: here is the excerpt from the Apple Store http://store.apple.com/us/product/HFSQ2VC/A/sandisk-connect-64gb-wireless-media- drive?fnode=12ea113d2dba9883d5561c573d91…
Overview
With the SanDisk Connect Wireless Media Drive and its companion app, you're free to share and stream high-definition content between your iPad, iPhone, iPod touch or Mac devices without a cable connection. Simply connect wirelessly from your iOS device to the media drive and instantly stream your HD movies, browse photos and listen to music from around the house or on the go, while avoiding the common hassles of cables, attachment limits or Internet availability
AirStash http://support.airstash.com/entries/55924774-Known-Issues-with-iOS-8-and-or-iPho ne-6-6- <http://support.airstash.com/entries/55924774-Known-Issues-with-iOS-8-and-or-iPho ne-6-6-> (Excerpt) Known Issues with iOS 8 and/or iPhone 6/6+ Apple recently released iOS 8 and the iPhone 6 and iPhone 6+. Here are the remaining issues that we are aware of in the iOS 8 general release: • Video streaming of DRM movies (purchased from iTunes and other vendors): iTunes purchased videos and all DRM movies will not play on iOS 8 devices when streamed from AirStash (or streamed from other wireless devices). These movies are digitally protected and the AirStash app sends them to the Safari browser to play (which works for all prior iOS versions). However, in iOS 8, Safari will no longer allow DRM movies to play. These movies will play when the video is transferred to the iPhone/iPad and played in the Apple's Video App or the corresponding App from the vendor.
WD - A Western Digital company http://community.wd.com/t5/My-Passport-Wireless/Streaming-itunes-DRM-movies-to-s afari-on-iPad-not-working-IOS-8/m-p/820913#M387 <http://community.wd.com/t5/My-Passport-Wireless/Streaming-itunes-DRM-movies-to-s afari-on-iPad-not-working-IOS-8/m-p/820913#M387> No official comment here in regards to the issue but a interesting comment by Bill_S, WD Community Manager, who is basically saying that iOS8.x was actually a fix to an issue that DRM protected movies were playing prior to iOS8.x. If this is the case and Apple will not address this issue or fix it since Apple believes that movies should be protected this way, you need to let the community know that movies are restricted this way. Re: Streaming itunes DRM movies to safari on iPad not working - IOS 8 issue? [ Edited ] Options 11-06-2014 03:19 PM - edited 11-06-2014 03:22 PM Actually, this is not something we can NOT fix. It appears that Apple finally fixed an issue they had with their movie DRMs. The files should have never played in the first place. [Edit] If you have an issue with this, you will need to take it up with Apple. Click the Kudos star to say thank you for helpful posts. And be sure to come back to click the 'Accept as Solution' button for the post that solved your issue. This may help someone else.

TS1702 I am having problems downloading 2 purchased movies. Cars 2 & Toy Story. I had it on My iPad, then after a while the movies would not play. I went to the apple store and they deleted it and told me that all I need to do is download it again. Not wo

Hi
I am having problems downloading 2 purchased movies. Cars 2 & Toy Story. I had it on My iPad, then after a while the movies would not play. I went to the apple store and they deleted it and told me that all I need to do is download it again. I tried what they suggested at the apple store, but I am still not successful. It continues to tell me there is a download error. Please help! Need these movies for my 3 year old!

User to user forum.
Apple is not here.
You need to contact iTunes support:
http://www.apple.com/support/itunes/contact/

After installing Maverick, my downloaded movies will not play in Quick Time. It gives me the following error "You can't open the application "QuickTime Player.app" because it may be damaged or incomplete." What can I do?

After installing Maverick, my downloaded movies will not play in Quick Time. I receive the following error message:
You can’t open the application “QuickTime Player.app” because it may be damaged or incomplete. So I tried to unistall QT and I get an error that says, You can not delete this application as it is a requirement for the OSX.
Well I did find a way to delete it, by going into the various components and one by one deleting it. Now I reinstall it and the message is that this Quick Time is for an earlier version before Maverick 7. SMH....Now what.?

Hello, terrygav.
I would recommend processing a reinstall of Mavericks.
OS X Mavericks: Reinstall OS X
http://support.apple.com/kb/PH13871
Make sure to backup all of your data prior to reinstalling OS X 10.9.
Back up your Mac
http://support.apple.com/kb/PH11371
Cheers,
Jason H.

HT1399 movies will not play

What do I do if my movies will not play?

Try the following user tip:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

HT3775 I am downloading a Final Cut Pro x project directly to Quicktime. The movie will not play, stating Quicktime doesn't support the codec. I currently am using Quicktime 10.1 on my Mac OS X Lion

I am downloading a Final Cut Pro x project directly to Quicktime. The movie will not play stating Quicktime doesn't support the codec. I currently am using Quicktime 10.1 on my Mac OS X Lion

Wow. Okay...
I'll let the real veterans in this forum tackle your issues one after the other. But, I can tell you, all will be well.
My only comment would be re: your computer specs:
BJReis wrote:
. This may be due to somewhat older equipment:
GHz Intel Core Duo MacBook Pro with a 4GB memory computer with Ddr3 running OSX 10.8.4
To be completely honest, FCPX is a RAM hog. It just is. But, RAM is relatively cheap, and the pay-off is good.
4GB is right on the edge, IMHO. 16G is ideal.
I wish you luck, hang in there, and standby for more help.

Movie rental not playing 6 hours remaining

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